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Exam Review

Key Facts: NYC Transit Station Agent Exam

No. 6617

Latest open-competitive exam (applications April 1-30, 2026)

MTA Notice of Examination

$68

Application fee

MTA Notice of Examination, Exam No. 6617

70%

Minimum passing score

MTA Notice of Examination, Exam No. 6617

July 26, 2026

Multiple-choice testing expected to begin

MTA Notice of Examination, Exam No. 6617

4-function

Calculators permitted (hand-held, numeric only)

MTA Notice of Examination, Exam No. 6617

$25.15/hr

Minimum starting salary for Station Agent (Non AFC), subject to change

MTA Notice of Examination, Exam No. 6617

MTA NYC Transit's Station Agent exam (open competitive, Exam No. 6617) is a multiple-choice test with a 70% passing score and a $68 application fee. The notice does not publish a question count or time limit. These free practice questions are independent study material by OpenExamPrep, not official test items.

Sample NYC Transit Station Agent Practice Questions

Try these sample questions to review concepts for the NYC Transit Station Agent exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 200+ question experience with AI tutoring.

1A rider asks the Station Agent how the OMNY 7-day fare cap works on subways and local buses in 2026. Which explanation is accurate?

A.The rider must buy a $35 weekly pass at an OMNY vending machine before the first ride, or the cap does not apply

B.Every tap made with any card or phone belonging to the same person counts toward one shared cap for that person

C.The cap resets every Monday at midnight, so rides taken on a Sunday and the following Tuesday never count toward the same cap

D.Using one card or device, rides are free after 12 paid trips in any 7-day period, capping a full fare at $35

Explanation: OMNY's fare cap is automatic: tap with the same contactless card, phone, or OMNY Card, and once 12 paid trips are reached in a 7-day period, the rest of that period's rides are free. At the 2026 base fare of $3.00, a full-fare rider pays no more than $35 in a 7-day period, and a Reduced-Fare rider no more than $17.50.

2A customer using a motorized wheelchair arrives at a station entrance with turnstiles and an ADA-accessible AutoGate. The wheelchair does not fit through the turnstiles. What should the Station Agent do?

A.Tell the customer to wait until a supervisor arrives, because only supervisors may operate the accessible gate

B.Let the customer through without paying, because riders who use wheelchairs ride the subway free

C.Direct the customer to the AutoGate, help them pay the fare there if needed, and assist them through

D.Suggest the customer go in through the exit gate the next time another rider pushes it open

Explanation: The Notice of Examination lists helping customers use automated fare equipment, turnstiles, and ADA-accessible gates as a core Station Agent duty. The accessible gate exists so customers using wheelchairs can enter after paying. Riders with a qualifying disability may be eligible for the Reduced Fare, but they still pay a fare.

3A 70-year-old customer asks the Station Agent how to get the senior Reduced Fare. Which answer is accurate?

A.Seniors pay the reduced fare automatically when they tap any bank card, because OMNY can read the cardholder's age

B.The Reduced Fare is only for riders with a disability, so seniors pay the full $3.00 base fare

C.The customer must apply online, because the MTA no longer accepts Reduced-Fare applications in person or by mail

D.Riders 65 or older can apply in person or by mail with photo ID, often getting the card the same day in person

Explanation: The MTA's Reduced-Fare program covers riders 65 or older and riders with a qualifying disability. Applications are taken in person or by mail; the MTA says the online application is not currently available. Seniors who sign up in person can usually receive a Reduced-Fare OMNY Card the same day. The 2026 reduced fare is $1.50.

4A customer is upset because an OMNY vending machine charged their debit card but did not give them an OMNY Card. What should the Station Agent do first?

A.Tell the customer that vending machine problems are handled only by banks, so they should call the number on the card

B.Tell the customer to repeat the purchase on the same machine, since a second attempt usually releases the first card

C.Listen, acknowledge the problem, note the machine and time, and explain how to report it to OMNY Customer Service

D.Let the customer through the service gate as compensation and tell them the matter is now settled

Explanation: Good customer service starts with listening and acknowledging the problem, then giving accurate next steps. Recording the machine number and time of the failed sale helps OMNY Customer Service trace the charge. The MTA directs riders with OMNY payment questions to OMNY Customer Service, online or at 877-789-6669.

5A customer hands the Station Agent a mobile phone they found on a platform bench. What is the best way to handle it?

A.Keep the phone in the booth and give it to the first person who comes back asking for a lost phone

B.Give the phone back to the finder and suggest they call one of the phone's saved contacts to track down the owner

C.Record when, where, and by whom it was found, secure it, and turn it in through the lost property procedure

D.Answer the phone if it rings and arrange to meet the owner at the booth after the shift ends

Explanation: Found property should be documented and kept in secure custody so it can be returned through the agency's official lost property process. A written record of when, where, and by whom the item was found protects both the owner and the employee.

6A tourist who speaks little English shows the Station Agent a paper with a Brooklyn address. Which response shows the best customer service?

A.Repeat the directions in English more slowly and loudly until the tourist nods

B.Tell the tourist to ask other riders on the platform for help, because Station Agents are not supposed to give travel directions

C.Suggest a taxi, because directions to another borough are outside a Station Agent's duties

D.Use simple words, point to the route on a subway map, and write down the line, direction, and transfer station

Explanation: The Notice of Examination gives 'giving a passenger directions to a location' as its example of customer service, and offering accurate travel information is a listed duty. Visual aids such as a map and a written line, direction, and transfer point help when spoken English is a barrier.

7A rider asks the Station Agent what Fair Fares NYC is. Which answer is accurate?

A.It is an MTA program that gives riders 65 and older half-price fares once they show proof of their age at the booth

B.It is a City of New York program giving eligible lower-income city residents 50% off subway and eligible bus fares

C.It gives enrolled riders free subway and bus travel after 6 p.m. and on weekends

D.It gives enrolled riders 50% off every MTA service, including express buses, the LIRR, and Metro-North commuter trains

Explanation: Fair Fares NYC is run by the City of New York, not the MTA. Eligible city residents receive 50% off subway and eligible bus fares, or 50% off Access-A-Ride trips. In 2025 the City set eligibility at household income at or below 145% of the federal poverty level for residents aged 18 to 64.

8A customer with a leashed service dog approaches the turnstiles. Under the NYC Transit Rules of Conduct, how should the Station Agent handle this?

A.Ask for the dog's registration certificate before letting the customer through

B.Require the dog to be carried in a closed container, because that rule applies to every animal

C.Let the customer enter with the dog, since service animals need not be in a container but must be harnessed or leashed

D.Allow entry only if the dog wears a vest marked 'Service Animal,' since the Rules of Conduct treat the vest as the required proof

Explanation: Rule 1050.9(h) requires animals to be enclosed in a container, but the container rule does not apply to service animals, law-enforcement working dogs, or service animals in training. Those animals must be harnessed or leashed. The rules define a service animal as one individually trained to perform tasks for a person with a disability; emotional support animals are not included.

9A customer traveling with two children, both under 44 inches tall, asks about fares for the children on the subway. What is the MTA rule?

A.Up to three children under 44 inches tall ride free when they are with a fare-paying adult

B.Children under 44 inches pay the $1.50 reduced fare when riding with an adult

C.Only one child under 44 inches may ride free with each fare-paying adult

D.Children ride free only until their fifth birthday, regardless of height

Explanation: The MTA says up to three children under 44 inches tall ride free when they are with a fare-paying adult on the subway and on local, limited, rush, and Select Bus Service buses. The rule is based on height, not age.

10A rider says they were charged twice after tapping a contactless bank card at an OMNY turnstile reader that showed an error on the first tap. What is the most accurate guidance?

A.A second tap within a few minutes always counts as a free transfer, so there is no way an extra charge could have happened

B.They can check their trip and charge history on omny.info and contact OMNY Customer Service about an overcharge

C.The agent will refund the extra fare in cash from the booth after writing down the rider's full card number

D.Only the bank can correct transit charges, so the rider should file a chargeback with the bank immediately

Explanation: OMNY tells riders to check their trip and charge history on omny.info and to contact OMNY Customer Service (877-789-6669, available 24/7) if they believe they were overcharged. OMNY Customer Service can see the tap records, which the booth cannot.

About the NYC Transit Station Agent Exam

The Station Agent open-competitive examination is the MTA New York City Transit civil service test used to rank candidates for Station Agent (Customer Service Agent) jobs in the subway. The latest filing, Exam No. 6617, accepted applications April 1-30, 2026, with multiple-choice testing expected to begin July 26, 2026. The test requires a score of at least 70% and may measure 11 abilities, from written comprehension to customer service. These are independent English-language practice questions by OpenExamPrep; the practice bulletins, procedures, and briefings in them are illustrative and are not official MTA procedures or actual test items.

Exam sponsor: MTA New York City Transit (Examinations Unit). The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Assessment

Competitive multiple-choice test, given by computer or with paper and pencil/pen, that may measure written comprehension, written expression, problem sensitivity, deductive reasoning, inductive reasoning, information ordering, spatial orientation, number facility, short-term memory, visualization, and customer service. Hand-held, numeric-only calculators limited to addition, subtraction, multiplication, and division are permitted. Candidates also complete an online Education and Experience Exam in OASys.

Time Limit

Not published

Passing Score

70%

Exam / Certification Fees

$68 application fee

Exam sponsor website

Reported exam pass rate: Not published. MTA New York City Transit does not publish pass rates; passing candidates who meet the education and experience requirements are placed on an eligible list in final score order. Exam sponsor website

Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.

Official sources

Notice of Examination: Station Agent (Customer Service Agent), Exam No. 6617 (open competitive, April 2026) · Source checked 2026-10-01
MTA Exams: schedule and current open applications · Source checked 2026-10-01
Previous Notice of Examination: Station Agent, Exam No. 3607 (2022-2023) · Source checked 2026-10-01Earlier open-competitive filing; it listed Mathematical Reasoning and banned calculators, both changed in Exam No. 6617.
MTA proposed answer keys for past exams · Source checked 2026-10-01The May 2023 Exam No. 3607 keys list 80 four-option items per session.
NYC Transit Rules of Conduct and Fines (21 NYCRR Part 1050) · Source checked 2026-10-01
MTA: Subway and bus fares · Source checked 2026-10-01

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

Not published

Written Comprehension

Reading and understanding bulletins, signs, and written instructions

Not published

Written Expression

Writing clear, objective incident reports and log entries

Not published

Problem Sensitivity

Recognizing equipment failures, hazards, and conditions likely to go wrong

Not published

Deductive Reasoning

Applying given rules and regulations to specific station situations

Not published

Inductive Reasoning

Combining observations and radio messages to reach a conclusion

Not published

Information Ordering

Putting steps or items in order by following the rules provided

Not published

Spatial Orientation

Reading maps and station diagrams to give travel directions

Not published

Number Facility

Fare, balance, and cash arithmetic done quickly and correctly

Not published

Short-Term Memory

Recalling briefings, delays, and descriptions right after hearing them

Not published

Visualization

Picturing layouts from different viewpoints or after they are rearranged

Not published

Customer Service

Giving passengers accurate, courteous information and help

Preparing for the NYC Transit Station Agent Exam

What You Need to Know

Passing score: 70%
Assessment: Competitive multiple-choice test, given by computer or with paper and pencil/pen, that may measure written comprehension, written expression, problem sensitivity, deductive reasoning, inductive reasoning, information ordering, spatial orientation, number facility, short-term memory, visualization, and customer service. Hand-held, numeric-only calculators limited to addition, subtraction, multiplication, and division are permitted. Candidates also complete an online Education and Experience Exam in OASys.
Time limit: Not published
Exam / certification fees: $68 application fee Official sources

Using Our Practice Resources

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NYC Transit Station Agent: Suggested Study Strategy

1Read the Exam No. 6617 Notice of Examination closely, including the 11 listed abilities and the test site rules.

2Bring a simple four-function calculator if you want one; it must be hand-held, numeric only, and battery or solar powered.

3Answer reading and rule questions strictly from the text given, not from what you think the rule should be.

4For information ordering questions, check each answer choice against every rule provided before choosing.

5Practice giving directions from the rider's point of view, including uptown and downtown, express and local, and street corners.

6In written expression questions, choose wording that is specific, factual, grammatically correct, and free of opinions.

7Learn the 2026 fare basics: a $3.00 base fare, a $35 weekly OMNY cap, one free transfer within two hours, and free rides for up to three children under 44 inches.

Frequently Asked Questions

What is the MTA NYC Transit Station Agent exam?

It is the open-competitive civil service multiple-choice test MTA New York City Transit uses to rank candidates for Station Agent (Customer Service Agent) jobs, Title Code No. 10610. Station Agents provide front-line customer service, assist with fare equipment and ADA-accessible gates, monitor station conditions, and help during emergencies.

What is the current exam number?

The latest open-competitive filing is Exam No. 6617, which accepted applications April 1-30, 2026, with multiple-choice testing expected to begin July 26, 2026. The previous open-competitive exam was No. 3607 (2022-2023). A separate promotion exam is held for eligible current employees.

How many questions are on the Station Agent test, and how long is it?

The Exam No. 6617 notice does not publish the number of questions or the time limit. MTA's proposed answer keys for the May 2023 Exam No. 3607 sessions listed 80 four-option items, but the count for later exams can differ.

What score do I need to pass?

You need a score of at least 70% on the competitive multiple-choice test. Your score determines your place on the eligible list.

Can I use a calculator?

Yes, for Exam No. 6617. Calculators must be hand-held, battery or solar powered, and numeric only, with no functions other than addition, subtraction, multiplication, and division. Phones, smartwatches, and other electronic devices are not allowed. The earlier Exam No. 3607 did not allow calculators.

What are the minimum qualifications?

You need a four-year high school diploma or its equivalent and one year of full-time, continuous, in-person customer service experience with one employer as a primary job function. Before appointment you must also meet the medical guidelines, pass a drug screening, and be able to understand and be understood in English.

How much is the application fee?

The fee is $68.00. Paying by credit, debit, or gift card adds a nonrefundable 2.95% service fee. Fee waivers are available to qualifying applicants receiving certain public assistance or benefits and to veterans.

Are these practice questions the real MTA test?

No. These are independent practice questions by OpenExamPrep covering the abilities listed in the Notice of Examination. The bulletins, procedures, and briefings in them are illustrative, not official MTA procedures or actual test items. Fare facts reflect the 2026 MTA fare rules.