Privacy Policy

At OpenExamPrep, accessible from https://open-exam-prep.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by OpenExamPrep and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at contact@open-exam-prep.com.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in OpenExamPrep. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name and email address.

Activity Data

When you use our practice quizzes and study materials, we store your answers and scores to track your progress and display your activity on your dashboard. This data is associated with your account and can be deleted by deleting your account.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Track your study progress and quiz performance
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service and to provide you with updates and other information relating to the website
• Send you emails (if you opt-in to our newsletter)
• Find and prevent fraud

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Account data: Retained until you delete your account or request deletion.
• Quiz activity and progress: Retained while your account is active. Deleted when you delete your account.
• Log files: Typically retained for 30-90 days for security and analytics purposes.
• AI chat sessions and messages: Stored indefinitely while your account is active. You may request deletion of your AI chat history at any time by contacting us.
• AI usage metrics: Daily usage statistics (e.g., number of AI interactions) are retained while your account is active.
• Payment records: Transaction records are retained for accounting and legal compliance purposes, even after account deletion, in accordance with applicable law.

To request deletion of your data, please contact us at contact@open-exam-prep.com.

Third-Party Services

We use the following third-party services to operate our website:

• Clerk (authentication): Handles user sign-in and stores account information. Privacy Policy
• Vercel (hosting/analytics): Hosts our website and provides basic analytics. Privacy Policy
• Beehiiv (newsletter): If you subscribe to our newsletter, your email is stored by Beehiiv. Privacy Policy
• Ezoic (advertising): We use Ezoic to display advertisements on our website. Ezoic and its partners may use cookies, web beacons, and similar technologies to collect information about your browsing activity to provide personalized advertising. For more information about how Ezoic processes your data, please see the Ezoic privacy disclosures below.
• Google AI (Gemini) (AI Study Assistant): Our AI Study Assistant is powered by Google's Gemini model. When you use the AI Study Assistant, your messages, highlighted text, and page context are sent to Google for processing. AI conversations are stored in our database. Google Search grounding may be used to provide up-to-date information. Your use of the AI Study Assistant is also subject to Google AI Terms of Service.
• Stripe (payment processing): We use Stripe to process payments for AI credit purchases. Your payment card information is processed directly by Stripe and is not stored on our servers. We retain transaction records (amount, date, credit quantity) for accounting purposes. Stripe Privacy Policy
• Google Analytics (analytics): We use Google Analytics 4 (GA4) to understand how visitors use our website. This includes custom events such as exam views, quiz activity, AI interactions, and conversion tracking, as well as user properties to segment usage patterns. Google Analytics may use cookies and collect information such as your IP address, browser type, and pages visited. Google Privacy Policy
• Affiliate Networks (referral tracking): We participate in affiliate programs including Amazon Associates, Awin (ExamEdge, resume services), and Commission Junction (Brain Sensei). These networks may use cookies to track referrals from our website. For more information, see our Affiliate Disclosure.

Log Files

OpenExamPrep follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, OpenExamPrep uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, primarily the United States, where our servers and third-party service providers are located. If you are accessing our website from the European Union, European Economic Area, or other regions with laws governing data collection and use, please note that your data may be transferred to a country that does not have the same data protection laws as your jurisdiction.

For transfers of personal data from the EU/EEA, we rely on Standard Contractual Clauses approved by the European Commission, where applicable, and ensure that our third-party service providers maintain appropriate safeguards for your data.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell your personal information.

Global Privacy Control (GPC): We honor the Global Privacy Control signal. If your browser or device sends a GPC signal, we will treat it as a valid opt-out request for the sale or sharing of your personal information.

Sensitive Personal Information: We may process certain categories of sensitive personal information, including login credentials (processed by Clerk) and payment information (processed by Stripe). This information is used solely for the purposes of providing our services and is not used for profiling or advertising.

Automated Decision-Making: Our AI Study Assistant uses automated processing to generate educational responses. These AI-generated responses are informational only and do not produce legal or similarly significant effects.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at contact@open-exam-prep.com.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by the GDPR.

If the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected users without undue delay via email and/or a prominent notice on our website.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

OpenExamPrep does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Advertising Partner Disclosures (Ezoic)

We partner with Ezoic to display advertising on our website. The following disclosures are provided by Ezoic and detail how Ezoic and its partners use information collected from visitors, including a list of known cookies used on this site.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at contact@open-exam-prep.com.

OpenExamPrep is operated by Bayview Global LLC.