Help and Support
For the OpenExamPrep website and the OpenExamPrep app.
Contact us
Write to contact@open-exam-prep.com. Tell us which exam you are studying and, for the app, the version shown at the bottom of the Me tab.
Report a mistake
If a question, answer, flashcard or guide looks wrong or out of date, send the exam name and the text of the item to contact@open-exam-prep.com. We check it against the exam sponsor's own publications and correct it on the website and in the app at the same time.
The OpenExamPrep app
- It is free: There is nothing to buy in the app and no account to create.
- Choose or change your exam: Tap the exam name at the top of Feed, or Change on the Me tab, then type the name of your exam.
- Study offline: After you choose an exam, the app saves its practice questions, study guide, flashcards, cheat sheet, glossary, articles and games on your iPhone or iPad. The line at the bottom of the Me tab says when the exam works offline. Videos, shorts and radio need a connection.
- Your progress: Answers, scores and reading progress are kept on your device only. They are not sent to us, so they do not move to another device, and deleting the app removes them.
- Start a question bank again: Open Practice, tap the menu at the top and choose Reset progress.
- Something does not load: Check your connection, then close and reopen the app. New study material arrives the next time the app is opened online.
The website
- Everything to study is free: Practice questions, study guides, flashcards, cheat sheets, games, videos and radio need no account.
- Accounts and AI credits: For a question about your account, a purchase or deleting your account, write to contact@open-exam-prep.com from the email address of the account.