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100+ Free ITIL Foundation V5 Practice Questions

Pass your ITIL Foundation (Version 5) exam on the first try — instant access, no signup required.

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Which activity is most concerned with shaping how a product or service should work, feel, integrate, and meet stakeholder needs?

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Key Facts: ITIL Foundation V5 Exam

40

Exam questions

PeopleCert

60 min

Time limit

PeopleCert

65%

Pass mark

PeopleCert

3 years

Renewal cycle

PeopleCert

The current PeopleCert ITIL Foundation (Version 5) exam is closed book with 40 multiple-choice questions, 60 minutes, and a 65% pass mark (26 correct answers). The official syllabus weights are 30% key ITIL terms, 10% four dimensions, 10% product and service lifecycle, 40% ITIL Value System, 5% value streams, 2.5% ITIL and AI, and 2.5% ITIL with other frameworks. PeopleCert requires renewal every 3 years and does not publish public pass-rate percentages.

Sample ITIL Foundation V5 Practice Questions

Try these sample questions to test your ITIL Foundation V5 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1Which statement best describes digital product and service management in ITIL Foundation (Version 5)?
A.A coordinated approach to managing digital products and services so they co-create value throughout their lifecycle
B.A technical method for replacing all service desks with automation tools
C.A project management method used only for one-time technology deployments
D.A procurement process for buying cloud subscriptions from external vendors
Explanation: Digital product and service management is broader than a tool, project method, or procurement activity. It coordinates practices, people, information, technology, partners, value streams, and lifecycle activities to enable value co-creation.
2Which statement best distinguishes a product from a service in ITIL Version 5 terms?
A.A product is a configured set of resources; a service enables value co-creation by facilitating outcomes for consumers
B.A product is always tangible; a service is always delivered only by a human agent
C.A product is owned by the customer; a service is owned by the regulator
D.A product is used only during design; a service is used only during support
Explanation: ITIL treats a product as a configuration of resources created by an organization. A service enables value co-creation by helping consumers achieve outcomes without managing all specific costs and risks themselves.
3Which option is the BEST example of a digital service?
A.A cloud-based payroll service that lets employees view payslips and submit tax changes online
B.A cardboard box used to ship a laptop to an employee
C.A printed poster explaining office security rules
D.A conference room booked for an in-person meeting
Explanation: A digital service is enabled by digital technology and helps consumers achieve outcomes. A cloud payroll service combines information, applications, and service actions to support payroll outcomes.
4What is the main purpose of continual improvement in digital product and service management?
A.To align products, services, practices, and ways of working with changing needs over time
B.To prevent all future changes once a service is stable
C.To replace governance with informal experimentation
D.To delay releases until every possible enhancement is complete
Explanation: Continual improvement is an ongoing organizational activity that keeps products, services, practices, and performance aligned with changing circumstances, expectations, and opportunities.
5What does the ITIL Product and Service Lifecycle describe?
A.A model for managing products and services from discovery through design, acquisition, build, transition, operation, delivery, support, and improvement
B.A finance-only model for depreciating hardware assets
C.A one-way waterfall sequence that forbids feedback after release
D.A list of job titles required in every digital organization
Explanation: The lifecycle gives a shared view of how products and services are discovered, designed, acquired or built, transitioned, operated, delivered, supported, and improved to create value.
6Which item is a good within a service offering?
A.A configured laptop transferred to a new employee
B.A password reset performed by a support analyst
C.A dashboard accessed through a SaaS portal
D.A training webinar delivered by a service provider
Explanation: A good is supplied to a consumer and ownership or responsibility may transfer according to the agreement. A laptop transferred to an employee is the clearest example.
7What does utility describe?
A.Whether a product or service has the functionality needed to meet a consumer's needs
B.Whether a service is available only during office hours
C.Whether a vendor contract has been renewed
D.Whether a release has been approved by the change authority
Explanation: Utility is commonly summarized as fit for purpose. It describes what the product or service does and whether that functionality supports required outcomes.
8What does warranty describe?
A.The assurance that a product or service will meet agreed requirements such as availability, capacity, continuity, and security
B.The exact list of features a customer requested
C.The marketing promise printed on a product page
D.The project business case used to fund initial development
Explanation: Warranty is commonly summarized as fit for use. It addresses assurance that the product or service will perform under agreed conditions, not just what functionality it has.
9Which statement best connects user experience and sustainability to value?
A.Both can affect whether outcomes are valuable, acceptable, and durable for stakeholders over time
B.They are optional marketing ideas and are outside ITIL Foundation (Version 5)
C.They matter only after an SLA has already failed
D.They are synonyms for warranty and should be measured only through uptime
Explanation: Version 5 explicitly treats user experience and sustainability as important value considerations. A technically working service may still fail to co-create value if it is unpleasant, trusted by no one, or unsustainable.
10Which set lists the three typical components of a service offering?
A.Goods, access to resources, and service actions
B.Incidents, problems, and known errors
C.Vision, mission, and purpose
D.Plan, improve, and engage
Explanation: A service offering can include goods, access to resources, and service actions. These components may be combined differently depending on the relationship and consumer needs.

About the ITIL Foundation V5 Exam

ITIL Foundation (Version 5) validates entry-level understanding of modern digital product and service management. It covers value co-creation, the four dimensions, the ITIL Value System, guiding principles, the ITIL Product and Service Lifecycle, management practices, continual improvement, value stream mapping and management, AI-enabled ways of working, and how ITIL complements DevOps and PRINCE2.

Assessment

40 closed-book Objective Test Questions with four answer options each; standard, missing-word, list, and occasional negative question styles are in scope.

Time Limit

60 minutes

Passing Score

65% (26/40)

Exam Fee

From US$690 exam bundle on PeopleCert US page (PeopleCert)

ITIL Foundation V5 Exam Content Outline

30%

Key ITIL Terms and Definitions

Digital product and service management, products, services, digital products, digital services, continual improvement, lifecycle, goods, utility, warranty, user experience, sustainability, experience, strategy, transformation, service offerings, value co-creation, and service relationships.

10%

Four Dimensions of Product and Service Management

Organizations and people, partners and suppliers, information and technology, value streams and processes, internal factors, external PESTLE factors, and why the four dimensions must be considered together.

10%

ITIL Product and Service Lifecycle

Discover, design, acquire, build, transition, operate, deliver, and support, including the iterative, non-linear way lifecycle activities work together to create value.

40%

ITIL Value System

Guiding principles, governance, value chain, management practices, practice guides, operating model, value chain terms such as release, incident, event, CI/CD, SRE, observability, service request, problem, error, known error, and the continual improvement model.

5%

Value Stream Identification, Mapping, and Management

Value stream, core value stream, enabling value stream, value stream mapping, value stream management, complexity thinking, workflow optimization, and the elements of a value stream map.

2.5%

ITIL and AI

AI, AI maturity, GenAI, Agentic AI, lifecycle automation, AI use in value chain activities, AI governance, and the ITIL AI Capability Model.

2.5%

ITIL and Other Frameworks

How ITIL collaborates with DevOps practices and how ITIL and PRINCE2 complement product and service lifecycle management.

How to Pass the ITIL Foundation V5 Exam

What You Need to Know

  • Passing score: 65% (26/40)
  • Assessment: 40 closed-book Objective Test Questions with four answer options each; standard, missing-word, list, and occasional negative question styles are in scope.
  • Time limit: 60 minutes
  • Exam fee: From US$690 exam bundle on PeopleCert US page

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

ITIL Foundation V5 Study Tips from Top Performers

1Use the official syllabus weights to prioritize study time: the ITIL Value System and key terms account for 70% of the exam.
2Memorize the Version 5 lifecycle activities exactly: discover, design, acquire, build, transition, operate, deliver, and support.
3Use Version 5 practice-group wording: general practices and product and service management practices.
4For value questions, connect outcomes, costs, risks, utility, warranty, user experience, sustainability, and feedback to value co-creation.
5Practice distinguishing output from outcome, service provider from service consumer, and service provider from digital product vendor.
6Review AI as a governance and capability topic, not just an automation tool: know AI maturity, GenAI, Agentic AI, and AI governance.

Frequently Asked Questions

What is the ITIL Foundation (Version 5) exam format?

PeopleCert lists 40 multiple-choice Objective Test Questions, 60 minutes, closed book, and a 65% pass mark. Each question is worth one mark and there is no negative marking.

How many questions do I need correct to pass ITIL Foundation Version 5?

You need 26 correct answers out of 40, which equals the 65% pass mark. Because there is no negative marking, answer every question.

What changed in Version 5 compared with older ITIL Foundation wording?

Version 5 frames Foundation around digital product and service management, the ITIL Product and Service Lifecycle, AI-enabled environments, value stream mapping and management, sustainability, experience, and the Version 5 practice grouping of general and product and service management practices.

Does PeopleCert publish ITIL Foundation Version 5 pass rates?

No official public pass-rate percentage was found on PeopleCert's current exam page or syllabus. This guide therefore lists the pass rate as not published instead of estimating one.

What are the official syllabus weights?

The Version 5 syllabus lists: 30% key ITIL terms and definitions, 10% four dimensions, 10% product and service lifecycle, 40% ITIL Value System, 5% value stream identification, mapping, and management, 2.5% ITIL and AI, and 2.5% ITIL and other frameworks.

How long is the certification valid?

PeopleCert shows renewal every 3 years and 60 CPD points needed for renewal. Candidates can also keep certifications current by completing a different course from the same product suite and passing the associated exam before the renewal date.