Free ITIL 4 CDS Exam Prep
ITIL 4 Specialist: Create, Deliver and Support
Prepare for the ITIL 4 CDS exam without spending hundreds on expensive prep courses. Free study guides, practice questions, flashcards, and related exam resources.
Quick Facts
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ITIL ITIL Certifications License: Complete Roadmap
Follow this path to organize your licensing and exam preparation
Phase 1: Plan the Service Value StreamYou are here
Review team design, collaboration, culture, shift-left, workforce planning, and measurement foundations.
Phase 2: Master Practice Contributions
Focus on how design and transition, service desk, incident, problem, knowledge, service levels, monitoring, deployment, release, testing, and change enablement fit into value streams.
Phase 3: Flow, Prioritization, and Sourcing
Practice tickets, prioritization, work structuring, swarming, buy-versus-build, and service-integration decisions.
Phase 4: Timed Scenario Sets
Finish with timed 40-question sets that force best-fit ITIL judgment rather than pure definition recall.
Can You Take the ITIL 4 CDS Exam?
Check if you meet the basic eligibility requirements
- •PeopleCert accepts any ITIL v3 certification, ITIL 4 Foundation, or the ITIL 4 Managing Professional certificate as the prior-certification prerequisite
- •The ITIL 4 Managing Professional Transition module was withdrawn on 30 September 2022 and is no longer an available route
- •Exam results are not released without proof of accredited training or official ITIL eLearning completion
- •Current PeopleCert pages show 60 CPD points for renewal
- •PeopleCert states that the current plan is to sunset all ITIL 4 modules, including CDS, on 31 December 2027 as ITIL (Version 5) is introduced
ITIL 4 CDS Quick Facts
Time to Get Licensed
4-8 weeks for most candidates after Foundation-level study
From start to license in hand
Total Cost Breakdown
Free ITIL 4 CDS Prep Tools
Reported exam pass rate: PeopleCert does not publish public pass-rate percentages for ITIL 4 CDS.. These figures describe exam candidates, not OpenExamPrep user outcomes. Check the exam sponsor’s website for published statistics.
200 Practice Questions
Coverage mapped to the current CDS learning outcomes and weighted syllabus.
Scenario-Focused Review
Detailed explanations help you distinguish value-stream, service-desk, incident, problem, and sourcing decisions.
2026 Updated
Independent CDS practice with links to PeopleCert exam information, the CDS syllabus, and the published 31 December 2027 ITIL 4 sunset plan.
Free Access
Start with free timed practice before paying for formal mocks or training add-ons.
What You'll Study
10 chapters covering the exam topics in this guide
Chapter 1: Exam Structure & Service Value Stream Fundamentals
3 sections
Chapter 2: Organizational Structures & Team Culture
3 sections
Chapter 3: Integrated Information & Modern Technology
3 sections
Chapter 4: Value Stream for Designing & Transitioning New Services
3 sections
Chapter 5: Practices for New-Service Creation
3 sections
Chapter 6: Value Stream for User Support
3 sections
Chapter 7: Practices for User Support & Restoration
3 sections
Chapter 8: Monitoring, Event Management & Continual Improvement
3 sections
Chapter 9: Managing & Structuring Work
3 sections
Chapter 10: Sourcing, Buy-vs-Build & Service Integration (SIAM)
3 sections
ITIL 4 CDS Exam Details
ITIL 4 Specialist: Create, Deliver and Support
Administered by PeopleCert (ITIL Scheme Owner)
Exam Content Breakdown
Based on the official PeopleCert (ITIL Scheme Owner) content outline
Organizational design, collaborative teams, shift-left, workforce planning, reporting, and technology enablement across the service value system.
Applying ITIL practices to new-service design, development, transition, and live user support using service desk, incident, problem, knowledge, monitoring, release, testing, and related practices.
Tickets, prioritization, and evaluating buy-versus-build, sourcing, and service-integration choices across the service value system.
What's Included
10 Chapters
Complete exam coverage
Practice Quizzes
With detailed explanations
Free to Start
No credit card required
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What's Next After the ITIL 4 CDS?
After passing the ITIL 4 CDS, you can pursue these career paths
ITIL 4 Foundation
Use Foundation as the entry point before taking the practitioner-level CDS module.
ServiceNow CIS-ITSM
Apply ITIL-aligned incident, problem, change, and catalog thinking in a platform-specific implementation role.
ServiceNow CSA
Pair advanced service-management concepts with day-to-day platform administration skills.
ITIL 4 CDS Exam FAQ
Official PeopleCert (ITIL Scheme Owner) Resources
Verify information with these official sources
More Free Resources
Ready to Start Your Free ITIL 4 CDS Prep?
Review the study guide, practice key concepts, and use the free tools at your own pace.