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200+ Free ITIL 4 DPI Practice Questions

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2026 Statistics

Key Facts: ITIL 4 DPI Exam

40

Exam Questions

PeopleCert

28/40

Passing Score

70%

90 min

Exam Duration

PeopleCert

From US$865

Current Pricing

PeopleCert product page

3 years

Renewal Cycle

PeopleCert

60 CPD

Renewal Requirement

PeopleCert page

The current PeopleCert ITIL 4 DPI exam uses 40 multiple-choice questions in 90 minutes and requires 70% to pass. PeopleCert currently requires ITIL Foundation or the ITIL 4 Managing Professional certificate plus accredited training or official eLearning before results are released. As of March 10, 2026, PeopleCert is rolling out ITIL (Version 5) in parallel, but ITIL 4 qualifications remain recognized prerequisites and I did not find an official DPI retirement notice.

About the ITIL 4 DPI Exam

The ITIL 4 Strategist: Direct, Plan and Improve certification validates leadership-level service-management judgment for setting direction, aligning governance and controls, planning improvements, measuring outcomes, handling organizational change, and improving value streams. It sits on the strategic side of ITIL 4 and emphasizes decision-making, measurement, stakeholder engagement, and practical improvement methods instead of operational memorization alone.

Questions

40 scored questions

Time Limit

90 minutes

Passing Score

70% (28/40)

Exam Fee

From US$865 (PeopleCert)

ITIL 4 DPI Exam Content Outline

20%

Direction, Planning, and Key Concepts

Vision, mission, objectives, policies, controls, guidelines, operating models, plans, and balancing value, outcomes, costs, and risks when directing and planning work.

15%

Governance, Risk, and Compliance

Governance roles, delegated authority, scope of control, assurance, control design, risk management, and integrating service management with enterprise governance expectations.

7.5%

Assessment and Improvement Analysis

Current-state analysis, SWOT, business cases, maturity assessment, and value stream mapping used to identify, justify, and baseline improvement work.

20%

Measurement and Reporting

Critical success factors, KPI cascades, leading and lagging indicators, flow metrics, dashboards, and reporting approaches that support better decisions.

15%

Organizational Change Management

Sponsorship, change coalitions, resistance management, culture, training, adoption, quick wins, change fatigue, and lessons learned across improvement initiatives.

7.5%

Communication and Stakeholders

Message timing, medium selection, emotional intelligence, feedback channels, stakeholder mapping, and engagement strategies that keep improvements credible and adopted.

15%

Value Streams and Practices

Applying DPI thinking to value streams, practice contributions, interfaces, handoffs, four dimensions, guiding principles, and partner or supplier coordination.

How to Pass the ITIL 4 DPI Exam

What You Need to Know

  • Passing score: 70% (28/40)
  • Exam length: 40 questions
  • Time limit: 90 minutes
  • Exam fee: From US$865

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

ITIL 4 DPI Study Tips from Top Performers

1Study the 20% measurement-and-reporting area aggressively because DPI questions often ask which metric or reporting pattern best supports a decision rather than which definition sounds familiar.
2Separate policies, controls, guidelines, strategy, objectives, and plans in your mind because the exam likes to test where each belongs in direction and governance.
3Practice stakeholder and communication scenarios with emotional-intelligence thinking, not just message broadcasting, because DPI expects you to manage reactions as well as information flow.
4When a question involves improvement, look for the answer that links current-state evidence, business value, and adoption risk instead of jumping straight to tooling or process redesign.
5Use value stream questions to think end to end; handoff reduction, practice integration, and partner coordination matter more than optimizing one silo.
6Treat organizational change management as a sustained capability: sponsorship, training, resistance handling, quick wins, and reinforcement all matter more than one launch announcement.

Frequently Asked Questions

How many questions are on the ITIL 4 DPI exam and how long do I get?

PeopleCert currently lists 40 multiple-choice questions with a 90-minute time limit for ITIL 4 Strategist: Direct, Plan and Improve. The exam is closed-book. Candidates using PeopleCert language accommodations can still receive extra time under the provider's rules.

What score do I need to pass ITIL 4 Direct, Plan and Improve?

You need 70% to pass, which equals 28 correct answers out of 40. There is no negative marking, so every question should be answered even if you have narrowed it down to the best ITIL-aligned option.

What are the current DPI domain weightings?

The current official PeopleCert sample papers repeatedly distribute DPI across seven learning areas: 20% on direction and planning concepts, 15% on governance-risk-compliance, 7.5% on assessment and improvement analysis, 20% on measurement and reporting, 15% on organizational change management, 7.5% on communication and stakeholders, and 15% on value streams and practices. That works out to 8, 6, 3, 8, 6, 3, and 6 questions in a 40-question exam.

What are the prerequisites for ITIL 4 DPI in 2026?

PeopleCert currently lists ITIL Foundation or the ITIL 4 Managing Professional certificate as the certification prerequisite. The same page also states that accredited training or official eLearning is required and that exam results are not released without proof of completion.

How much does the exam cost?

PeopleCert currently shows the DPI Exam Prep package at a US$865 list price on the official product page, with temporary promotions sometimes lowering checkout pricing. Actual cost still varies by package, region, currency, and whether you buy official eLearning or training through an accredited provider.

Did ITIL 4 DPI change in 2026?

As of March 10, 2026, PeopleCert has publicly launched ITIL (Version 5) materials and transition guidance, but it also says ITIL 4 qualifications remain valid prerequisites for higher-level Version 5 modules and will run in parallel for a period. I did not find an official DPI format change or retirement notice, so the current public DPI specs remain 40 questions, 90 minutes, and a 70% passing mark.