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200+ Free ITIL 4 CDS Practice Questions

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2026 Statistics

Key Facts: ITIL 4 CDS Exam

40

Exam Questions

PeopleCert

28/40

Passing Score

70%

90 min

Exam Duration

PeopleCert

From US$865

Current Pricing

PeopleCert catalog

3 years

Renewal Cycle

PeopleCert

60 CPD

Renewal Requirement

PeopleCert page

The current PeopleCert ITIL 4 CDS exam uses 40 multiple-choice questions in 90 minutes and requires 70% to pass. Official certification requirements now also state that candidates need ITIL Foundation or the ITIL 4 Managing Professional certificate and must complete accredited training or official eLearning before results are released. As of March 10, 2026, PeopleCert says ITIL 4 remains available while ITIL (Version 5) rolls out in phases, and no official retirement notice for CDS was found.

About the ITIL 4 CDS Exam

The ITIL 4 Specialist: Create, Deliver and Support certification validates practical service-management knowledge for designing, building, transitioning, supporting, and improving IT-enabled products and services. It goes beyond Foundation by emphasizing value streams, practice integration, team culture, shift-left, service desk and support workflows, and sourcing decisions.

Questions

40 scored questions

Time Limit

90 minutes

Passing Score

70% (28/40)

Exam Fee

From US$865 (PeopleCert)

ITIL 4 CDS Exam Content Outline

37.5%

Plan and Build the Service Value Stream

Organizational structure, team culture, shift-left, resource planning, measurement, and the role of integrated tools, analytics, automation, and information models across the service value system.

40%

Practices Across New-Service and User-Support Value Streams

Applying ITIL practices to new-service design and transition plus user-support value streams, with emphasis on service desk, incident, problem, knowledge, service level, monitoring, deployment, release, testing, and change enablement.

22.5%

Coordinate, Prioritize, and Source the Work

Managing work as tickets, prioritizing work, and evaluating buy-versus-build, sourcing, and service-integration decisions needed to create, deliver, and support services effectively.

How to Pass the ITIL 4 CDS Exam

What You Need to Know

  • Passing score: 70% (28/40)
  • Exam length: 40 questions
  • Time limit: 90 minutes
  • Exam fee: From US$865

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

ITIL 4 CDS Study Tips from Top Performers

1Anchor your study to the three weighted learning outcomes first, because CDS rewards scenario judgment more than term memorization.
2Spend extra time on the practice-heavy middle domain: service desk, incident, problem, monitoring, knowledge, service levels, deployment, release, testing, and change enablement show up repeatedly in value-stream scenarios.
3Practice separating incident restoration from problem elimination and from change authorization, because CDS distractors often blur these lines.
4Use shift-left, swarming, ticketing, and prioritization questions to think operationally about flow, not just definitions.
5When a question involves tools or automation, tie the answer back to better collaboration, data visibility, and service-value outcomes rather than technology for its own sake.
6Treat sourcing and buy-versus-build questions as governance and integration decisions, not only procurement choices.

Frequently Asked Questions

How many questions are on the ITIL 4 CDS exam and how long do I get?

PeopleCert currently lists 40 multiple-choice questions with a 90-minute time limit for ITIL 4 Specialist: Create, Deliver and Support. The exam is closed-book. Candidates taking the exam in a non-native language can still receive extra time under PeopleCert language-accommodation rules.

What score do I need to pass ITIL 4 Create Deliver and Support?

You need 70% to pass, which equals 28 correct answers out of 40. Because there is no negative marking, you should answer every question even when you need to eliminate down to the best ITIL-aligned option.

What are the official ITIL 4 CDS domain weightings?

The official syllabus weights the exam across three learning outcomes: 37.5% on planning and building the service value stream, 40% on how relevant ITIL practices contribute across value streams, and 22.5% on coordinating, prioritizing, structuring work, and sourcing decisions. In practice, the middle section is the heaviest because it spans both new-service and user-support scenarios.

What are the prerequisites for ITIL 4 CDS in 2026?

PeopleCert currently lists ITIL Foundation or the ITIL 4 Managing Professional certificate as the certification prerequisite. The same page also states that accredited training or official eLearning is required and that exam results will not be released without proof of completion.

How much does the exam cost?

PeopleCert currently advertises ITIL 4 Specialist: Create, Deliver and Support from US$865 on its ITIL catalog pages, but actual pricing varies by country, currency, package, and training provider. The official CDS product page also shows package-based pricing rather than a single universal standalone exam fee.

Did ITIL 4 CDS change in 2026?

As of March 10, 2026, PeopleCert has announced a phased ITIL (Version 5) rollout, but its official FAQ also says ITIL 4 remains available while the new pathway is introduced. I did not find an official CDS retirement notice or a changed CDS exam format, so the current public CDS specs remain 40 questions, 90 minutes, and a 70% passing mark.