Free Practice Questions for ITIL 4 CDS
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Key Facts: ITIL 4 CDS Exam
40
Exam Questions
PeopleCert
28/40
Passing Score
70%
90 min
Exam Duration
PeopleCert
From US$865
Current Pricing
PeopleCert catalog
3 years
Renewal Cycle
PeopleCert
60 CPD
Renewal Requirement
PeopleCert page
The current PeopleCert ITIL 4 CDS exam uses 40 multiple-choice questions in 90 minutes and requires 70% to pass, with 113 minutes granted when the exam is taken in a language that is not the candidate’s native or working language. Candidates must hold any ITIL v3 certification, ITIL 4 Foundation, or the ITIL 4 Managing Professional certificate, and must complete accredited training or official ITIL eLearning before results are released. PeopleCert states that the current plan is to sunset all ITIL 4 modules on 31 December 2027 as ITIL (Version 5) rolls out, so CDS remains available and valid but has a published end date.
Sample ITIL 4 CDS Practice Questions
Try these sample questions to review concepts for the ITIL 4 CDS exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 200+ question experience with AI tutoring.
1A retail bank is reorganizing delivery teams around end-to-end services rather than separate database, network, and application departments. Incident handoffs have been delaying restoration and improvement work. Which organizational structure would best support the CDS service value stream?
2A software company wants developers, testers, operations staff, and service desk analysts to work from the same priorities for a customer portal. Which approach best creates integrated and collaborative teams?
3A cloud provider depends on two senior engineers for releases, troubleshooting, and support knowledge. Vacation periods regularly slow delivery. What should the service manager do first to improve roles, skills, and competencies?
4An acquired team prefers formal documentation and staged approvals, while the existing digital team uses rapid experiments and lightweight collaboration. Friction is slowing a shared service launch. What is the best response?
5A support center has rising attrition, increased rework, and more sick leave after months of overtime. Which action is most likely to improve employee satisfaction and service performance together?
6A service owner is preparing a complex rollout that affects support, operations, development, and a third-party supplier. Which communication approach best supports CDS?
7The service desk escalates most password reset and VPN setup requests to second-line support, creating long queues. Which improvement best uses shift-left?
8A company is extending support coverage to Asia-Pacific within three months. Which workforce planning activity should happen first?
9A sponsor says the onboarding service reports excellent ticket closure numbers, but new employees still wait too long to become productive. Which measurement approach is best?
10Retrospectives produce many ideas, but the same issues keep returning because nobody follows through. Which action best builds a culture of continual improvement?
About the ITIL 4 CDS Exam
The ITIL 4 Specialist: Create, Deliver and Support certification validates practical service-management knowledge for designing, building, transitioning, supporting, and improving IT-enabled products and services. It goes beyond Foundation by emphasizing value streams, practice integration, team culture, shift-left, service desk and support workflows, and sourcing decisions.
Exam sponsor: PeopleCert. The requirements and fees below concern the certification or admission exam, separate from our free practice resources.
Questions
40 questions
Time Limit
90 minutes
Passing Score
70% (28/40)
Reported exam pass rate: Not published. PeopleCert does not publish official CDS pass-rate data Exam sponsor website
Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.
Our practice resources: topics covered
We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.
Plan and Build the Service Value Stream
Organizational structure, team culture, shift-left, resource planning, measurement, and the role of integrated tools, analytics, automation, and information models across the service value system.
Practices Across New-Service and User-Support Value Streams
Applying ITIL practices to new-service design and transition plus user-support value streams, with emphasis on service desk, incident, problem, knowledge, service level, monitoring, deployment, release, testing, and change enablement.
Coordinate, Prioritize, and Source the Work
Managing work as tickets, prioritizing work, and evaluating buy-versus-build, sourcing, and service-integration decisions needed to create, deliver, and support services effectively.
Preparing for the ITIL 4 CDS Exam
What You Need to Know
- Passing score: 70% (28/40)
- Exam length: 40 questions
- Time limit: 90 minutes
- Exam / certification fees: From US$865 Official sources
Using Our Practice Resources
- Work through all 200 available questions
- Review every answer and explanation
- Track weak areas and revisit them
- Use our AI tutor for tough concepts
ITIL 4 CDS: Suggested Study Strategy
Frequently Asked Questions
How many questions are on the ITIL 4 CDS exam and how long do I get?
PeopleCert lists 40 multiple-choice questions with a 90-minute time limit for ITIL 4 Specialist: Create, Deliver and Support, and the exam is closed-book. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, giving 113 minutes in total.
What score do I need to pass ITIL 4 Create Deliver and Support?
You need 70% to pass, which equals 28 correct answers out of 40. Because there is no negative marking, you should answer every question even when you need to eliminate down to the best ITIL-aligned option.
What are the official ITIL 4 CDS domain weightings?
The official syllabus weights the exam across three learning outcomes: 37.5% on planning and building the service value stream, 40% on how relevant ITIL practices contribute across value streams, and 22.5% on coordinating, prioritizing, structuring work, and sourcing decisions. In practice, the middle section is the heaviest because it spans both new-service and user-support scenarios.
What are the prerequisites for ITIL 4 CDS in 2026?
PeopleCert accepts any ITIL v3 certification, ITIL 4 Foundation, or the ITIL 4 Managing Professional certificate as the prior-certification prerequisite. The old ITIL 4 Managing Professional Transition module was withdrawn on 30 September 2022 and is no longer a route. Candidates must also complete accredited training or official ITIL eLearning before examination results are released.
How much does the exam cost?
PeopleCert currently advertises ITIL 4 Specialist: Create, Deliver and Support from US$865 on its ITIL catalog pages, but actual pricing varies by country, currency, package, and training provider. The official CDS product page also shows package-based pricing rather than a single universal standalone exam fee.
Is ITIL 4 CDS being retired, and did the exam change in 2026?
The CDS exam format is unchanged at 40 questions, 90 minutes, and a 70% pass mark. However, PeopleCert states that the current plan is to sunset all ITIL 4 modules, including CDS, on 31 December 2027 as ITIL (Version 5) is introduced in phases. CDS remains available to book and sit until then, and ITIL 4 qualifications stay recognized as prerequisites on the Version 5 pathway.