100+ Free MS-721 Practice Questions
Pass your Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate exam on the first try — instant access, no signup required.
You must configure Quality of Service (QoS) markings for Teams media. Which DSCP value is recommended for audio?
Explore More Microsoft Certifications
Continue into nearby exams from the same family. Each card keeps practice questions, study guides, flashcards, videos, and articles in one place.
More From This Family
Videos and articles for deeper review.
Key Facts: MS-721 Exam
100 min
Assessment Time
Microsoft Learn
700/1000
Passing Score
Microsoft Learn
$165
Exam Fee (US)
Microsoft 2026
4
Skill Domains
MS-721 study guide (April 28, 2026)
12 mo
Renewal Cadence
Microsoft Learn
Pearson VUE
Exam Provider
Microsoft Learn
MS-721 is a 100-minute Microsoft Associate-level proctored exam scored on a 100-1000 scale with 700 to pass. It covers four domains: Plan and design (20-25%), Teams meetings/webinars/town halls (15-20%), Teams Phone (30-35%), and Teams Rooms and devices (20-25%). The exam costs $165 USD and the certification renews annually for free on Microsoft Learn.
Sample MS-721 Practice Questions
Try these sample questions to test your MS-721 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1A company with offices in 12 countries needs PSTN connectivity in regions where Microsoft does not offer Calling Plans. The IT team wants the simplest model with carrier-managed numbers integrated directly into Teams. Which option should you recommend?
2You are designing PSTN connectivity for a customer that needs to keep its existing carrier contracts and on-premises SBCs. Which solution preserves both?
3Which license is required for a user to be enabled for Microsoft Teams Phone with PSTN calling using Direct Routing?
4A customer wants users in remote branches to keep making and receiving PSTN calls if the WAN link to Microsoft 365 is down. Which Direct Routing component should you plan?
5You must recommend a meeting type for a 5,000-attendee company-wide event with one-way broadcast, structured Q&A, and produced video. Which option fits best?
6Which feature requires a Teams Premium license to be assigned to the meeting organizer?
7A healthcare clinic needs to deliver scheduled video visits to patients with SMS reminders, a virtual lobby, and a branded waiting experience. Which feature should you plan?
8You are planning Teams Phone for a contact-center-style use case where many employees share a small pool of phone numbers and outbound calling is occasional. Which model is most cost effective?
9A customer needs to send and receive SMS to and from US Calling Plan numbers in Teams. What must be true?
10For dynamic emergency calling in Teams, what is the role of the Location Information Service (LIS)?
About the MS-721 Exam
MS-721 is the certification exam for the Microsoft 365 Collaboration Communications Systems Engineer Associate. It validates the ability to plan, deploy, configure, maintain, and troubleshoot Microsoft Teams Phone, Teams meetings/webinars/town halls, and Teams Rooms and certified devices using the Teams admin center, Pro Management portal, PowerShell, and Call Quality Dashboard.
Questions
50 scored questions
Time Limit
100 minutes
Passing Score
700 / 1000
Exam Fee
$165 USD (Microsoft (delivered by Pearson VUE))
MS-721 Exam Content Outline
Plan and design collaboration communications systems
Plan Teams meetings, Teams Phone and PSTN connectivity (Calling Plans, Operator Connect, Direct Routing, Teams Phone Mobile, Shared Calling), Teams-certified device solutions including Teams Rooms platforms and CVI/Direct Guest Join, and prepare the network with QoS, Network Assessment Tool, Network planner, eCDN, and CQD tenant data upload.
Configure and manage Teams meetings, webinars, and town halls
Create and manage meeting policies, templates, recording/transcription for Copilot, Audio Conferencing bridges, webinar registration and roles, town hall production with eCDN, and virtual appointments with Teams Premium.
Configure and manage Teams Phone
Configure dial plans, calling/call park/caller ID/IP phone/voicemail/mobility/compliance recording policies, auto attendants and call queues with resource accounts, emergency calling and dynamic location with LIS, phone number assignment with Set-CsPhoneNumberAssignment, group call pickup, simultaneous ring, delegation, private lines, and Direct Routing including SBC, voice routes, PSTN usages, LBR, LMO, and trunk translation rules.
Configure and manage Teams Rooms and devices
Manage Teams Rooms with the Pro Management portal, Intune, and AOSP/MDEP device management; configure Teams Rooms on Android, Teams Rooms on Windows, SIP Gateway, common area phones, panels, and shared devices; enable HDMI ingest, content cameras, casting, proximity join, room remote, hot desking, AI features, and bookable desks for BYOD spaces.
How to Pass the MS-721 Exam
What You Need to Know
- Passing score: 700 / 1000
- Exam length: 50 questions
- Time limit: 100 minutes
- Exam fee: $165 USD
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
MS-721 Study Tips from Top Performers
Frequently Asked Questions
What is the MS-721 exam format?
MS-721 is a proctored Microsoft Associate-level exam delivered online or at Pearson VUE test centers. The assessment is timed at 100 minutes and may include multiple-choice, multiple-response, drag-and-drop, case studies, and other interactive items.
What does MS-721 cover?
MS-721 covers four domains: Plan and design collaboration communications systems (20-25%), Configure and manage Teams meetings, webinars, and town halls (15-20%), Configure and manage Teams Phone (30-35%), and Configure and manage Teams Rooms and devices (20-25%).
How much does the MS-721 exam cost?
The MS-721 exam costs $165 USD in the United States. Pricing varies by country and region. A first retake is permitted 24 hours after a failed attempt, with longer waits for subsequent retakes.
What is the passing score for MS-721?
Microsoft uses a scaled score from 100 to 1000 with 700 required to pass. The number of items and exact scoring can vary because Microsoft does not publish a fixed item count.
Are there prerequisites for MS-721?
There are no enforced prerequisites. Microsoft recommends candidates have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and hands-on Teams administration experience.
How does MS-721 certification renewal work?
The Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification expires after 12 months. You can renew it for free by passing an online assessment on Microsoft Learn before it expires.