100+ Free MB-280 Practice Questions
Pass your Microsoft Dynamics 365 Customer Experience Analyst Associate (MB-280) exam on the first try — instant access, no signup required.
A maker wants to differentiate auditing scope. Which level must be enabled before per-table auditing has any effect?
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Key Facts: MB-280 Exam
$165
Exam Fee (USD)
Microsoft 2026
700/1000
Passing Score
Microsoft Learn
100 min
Time Limit
Microsoft Learn
4
Skill Areas
MB-280 Study Guide
Pearson VUE
Exam Provider
Microsoft Learn
Jul 31, 2026
Retirement Date
Microsoft Learn
MB-280 is Microsoft's intermediate Customer Experience Analyst Associate exam covering Dynamics 365 Sales, Dataverse and model-driven apps, Customer Insights (Journeys and Data), and Sales extensions. Candidates have 100 minutes to complete approximately 40-60 items and need a 700/1000 score to pass at a $165 USD fee through Pearson VUE.
Sample MB-280 Practice Questions
Try these sample questions to test your MB-280 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1A sales manager wants new leads from a website form to be created automatically in Dynamics 365 Sales when an email arrives in a shared mailbox. Which feature should you configure?
2You enable predictive lead scoring in Dynamics 365 Sales. After enabling, how often does the model retrain by default?
3A seller qualifies a lead. By default, which records are created when the lead qualification experience uses the standard configuration?
4Which sequence of records most accurately represents the standard Dynamics 365 Sales order lifecycle?
5You need to define which products a seller can sell at a given price for a specific customer segment. Which component of the product catalog stores these prices?
6A company wants 'Buy 10-49 = 5% off, 50+ = 10% off' to apply automatically to a product line. Which product catalog component should you configure?
7You need to retire a product so that it cannot be added to new opportunities or quotes but can still appear on existing records. Which lifecycle action should you perform on the product?
8Which statement best describes a product family in Dynamics 365 Sales?
9A seller wants to sell 'Laptop + Docking Station + Mouse' as a single line item with one price. Which product catalog object should you create?
10An admin must configure goals where the actual amount equals 'closed opportunities revenue this quarter for sellers in the West region'. Which two items must be configured? (Choose the BEST single answer.)
About the MB-280 Exam
MB-280 validates that a Dynamics 365 Customer Experience Analyst can configure Dynamics 365 Sales, customize Dataverse and model-driven apps, demonstrate Customer Insights (Journeys and Data) capabilities, and extend Sales with collaboration tools, Outlook integration, and Copilot. The certification, including this exam and renewal, retires on July 31, 2026.
Questions
50 scored questions
Time Limit
100 minutes
Passing Score
700 of 1000
Exam Fee
$165 USD (Microsoft (delivered by Pearson VUE))
MB-280 Exam Content Outline
Implement Dynamics 365 Sales
Configure core Sales (lead/opportunity, quotes, orders, invoices), the product catalog (price lists, discount lists, units, bundles, families), goals and forecasting, Sales Insights (assistant, relationship analytics, conversation intelligence), and the sales accelerator (sequences, segments, assignment rules).
Configure and customize Dataverse and model-driven apps
Manage Power Platform environment settings (email/Word/Excel templates, duplicate detection), Dataverse tables/columns/relationships/auditing/connections, business logic (business rules, formula and rollup columns, BPFs, cloud flows), model-driven UX (forms, timeline, Power BI embed, visualizations), and security (hierarchy security, roles, owner/access teams, app sharing, access checker, Microsoft Entra group teams, column security).
Demonstrate Dynamics 365 Customer Insights capabilities
Customer Insights - Journeys core configuration: marketing emails with personalization, journeys (segment-based and trigger-based), marketing forms, SMS, segments, journeys using unified profiles from Customer Insights - Data, consent management/Compliance Profiles, plus event creation, registration forms, and waitlists.
Extend and enhance Dynamics 365 Sales capabilities
Implement collaboration features (SharePoint document management, Teams calling and dialer, Teams collaboration) and manage sales data and interactions in Outlook with the Dynamics 365 App for Outlook (track records, create records, knowledge articles, email templates, customizations).
How to Pass the MB-280 Exam
What You Need to Know
- Passing score: 700 of 1000
- Exam length: 50 questions
- Time limit: 100 minutes
- Exam fee: $165 USD
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
MB-280 Study Tips from Top Performers
Frequently Asked Questions
What is the Microsoft MB-280 exam?
MB-280 is the certification exam for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate. It validates skills in configuring Dynamics 365 Sales, customizing Dataverse and model-driven apps, demonstrating Customer Insights capabilities, and extending Sales with collaboration tools and Outlook integration.
How many questions are on the MB-280 exam and how long is it?
Microsoft does not publish an exact number, but MB-280 typically contains approximately 40-60 items. The total time allotted is 100 minutes per Microsoft's scheduling page.
What is the passing score for MB-280?
The passing score is 700 on a scale of 1000. Microsoft uses a scaled score, so the percentage of items you must answer correctly varies by exam form.
How much does the MB-280 exam cost?
MB-280 costs $165 USD in most regions, though pricing is set per country and may include taxes. Pearson VUE shows the final price during scheduling.
What are the MB-280 skill areas and weights?
Microsoft lists four areas: Implement Dynamics 365 Sales (30-35%), Configure and customize Dataverse and model-driven apps (35-40%), Demonstrate Dynamics 365 Customer Insights capabilities (10-15%), and Extend and enhance Dynamics 365 Sales capabilities (10-15%).
When does the MB-280 exam retire?
Microsoft has announced that the MB-280 exam, the Customer Experience Analyst Associate certification, and its renewal assessment will retire on July 31, 2026. After that date you cannot earn or renew this certification.