Project Management Concepts
33%of exam
Project Life Cycle Phases
30%of exam
Tools and Documentation
19%of exam
Basics of IT and Governance
18%of exam
Quick Facts
- Exam code
- PK0-005 (V5)
- Items
- Max 90 (older PDF: 95)
- Time
- 90 minutes
- Pass
- 710 of 900 scaled
- Format
- Multiple-choice plus performance-based
- Experience
- 6-12 months IT projects
- Prerequisite
- None required
- Delivery
- Pearson VUE, center or online
- Languages
- English, Japanese, Thai
- Renewal
- 3 years, 30 CEUs
- Retake
- 2nd anytime, 3rd after 14 days
- Blueprint
- Objectives version 6.0
Threat Responses
AMTA: Avoid, Mitigate, Transfer, Accept
Agile vs Waterfall
Agile
- High tolerance for change
- Iterative, incremental delivery
- Frequent informal communication
- Small dedicated cross-functional team
Waterfall
- Requirements, budget, schedule fixed
- Sequential phases with sign-offs
- Formal documented communication
- Larger, role-specialized team
Change tolerance picks the method
Methodology Picker
- Requirements fixed, change intolerant→Waterfall(Regulated or contract-driven)
- Requirements evolve every sprint→Scrum(Timeboxed iterations)
- Steady request flow arrives→Kanban(WIP limits)
- Many agile teams aligned→SAFe(Scaled delivery)
- Engineering discipline is priority→Extreme programming(Pairing, test-first)
- Formal stage-gate governance required→PRINCE2(Controlled environments)
- Security must ride pipeline→DevSecOps(Shift left)
Project Basics
- Project
- Temporary, unique, defined finish
- Program
- Related projects, shared benefits
- Portfolio
- All projects, programs, operations
- PMO
- Sets project management standards
- Sponsor
- Funds and authorizes the project
- Project manager
- Plans, executes, controls delivery
- Product owner
- Owns and orders backlog
- Scrum master
- Removes blockers, protects process
- Business analyst
- Elicits and documents requirements
- SME
- Deep expertise on demand
Opportunity Responses
EESA: Exploit, Enhance, Share, Accept
Risk vs Issue
Risk
- Might happen later
- Lives in risk register
- Has probability and impact
- Answered by contingency plan
Issue
- Already happening now
- Lives in issue log
- Has severity and urgency
- Answered by resolution plan
A realized risk becomes an issue
Risk Response Picker
- Remove the cause entirely→Avoid(Threat)
- Reduce probability or impact→Mitigate(Threat)
- Insure or subcontract exposure→Transfer(Threat)
- Make the upside certain→Exploit(Opportunity)
- Raise the upside odds→Enhance(Opportunity)
- Partner to capture benefit→Share(Opportunity)
- Log it, hold reserve→Accept(Either direction)
- Risk already occurred→Contingency plan(Now an issue)
Methodologies and Frameworks
- Waterfall
- Sequential phases, fixed requirements
- Scrum
- Timeboxed sprints, three roles
- Kanban
- Continuous flow, WIP limits
- SAFe
- Scales agile across teams
- Extreme programming
- Engineering practices, pairing, testing
- PRINCE2
- Projects in controlled environments
- DevOps
- Development and operations combined
- DevSecOps
- Security built into pipeline
- SDLC
- Software development life cycle
- Hybrid
- Predictive plan, agile delivery
Five Conflict Modes
Smoothing, forcing, compromise, collaboration, avoiding
Scope Creep vs Scope Change
Scope creep
- No change request raised
- Baselines silently go stale
- Budget consumed without approval
- Uncontrolled, must be stopped
Scope change
- Change request documented first
- Impact assessed, decision recorded
- Baselines and plan updated
- Controlled and communicated
Approval is the only difference
Procurement Document Picker
- Exploring options, no specification→RFI(Market research)
- Known item, need price→RFQ(Price only)
- Fixed specification, competing bids→RFB(Lowest compliant bid)
- Vendor should propose approach→RFP(Best value)
Change Control
- Change request
- Formal ask to alter scope
- Change control log
- Records every request and status
- Preliminary review
- Screens the request first
- Impact assessment
- Cost, schedule, scope, risk
- CCB
- Change control board decides
- Validate change
- Confirm implementation actually worked
- Scope creep
- Uncontrolled work, no approval
- Product change
- Alters the deliverable itself
- Project change
- Alters plan, schedule, budget
Team Stage Order
Forming, storming, norming, performing, adjourning
Revise Baseline vs Rebaseline
Revise baseline
- Approved change adjusts baseline
- Original plan stays usable
- Normal change control output
Rebaseline
- Old baseline no longer meaningful
- Whole plan reset formally
- Needs sponsor authorization
Rebaseline only when measurement breaks
Contract and Sourcing Picker
- Scope clear, budget fixed→Fixed price(Seller holds risk)
- Scope uncertain, work evolving→Cost plus(Buyer holds risk)
- Effort unknown, staff needed→Time and material(Billed hourly)
- Repeat measurable units delivered→Unit price(Rate per unit)
- Long relationship, many orders→Master service agreement(Purchase orders underneath)
- Short-term equipment need→Lease(No ownership)
- Pay only for usage→Subscription(Operating expense)
Risk Management
- Threat responses
- Avoid, mitigate, transfer, accept
- Opportunity responses
- Exploit, enhance, share, accept
- Qualitative analysis
- Rank probability versus impact
- Quantitative analysis
- Simulation and numeric modelling
- Contingency plan
- Planned response, known risk
- Workaround
- Improvised response, unknown risk
- Risk register
- Risks, owners, responses, ratings
- Detectability
- How early risk surfaces
- Interconnectivity
- Risks that trigger others
- Common triggers
- Mergers, reorganizations, end-of-life
Fixed Price vs Cost Plus
Fixed price
- Price locked at signature
- Seller absorbs overruns
- Needs a clear specification
Cost plus
- Actual costs reimbursed
- Buyer absorbs overruns
- Suits uncertain or evolving scope
Certainty of scope moves risk
Issue Management
- Issue
- Problem happening right now
- Issue log
- Owner, severity, resolution, status
- Severity
- How damaging the issue is
- Urgency
- How soon action is needed
- Escalation path
- Who decides at each level
- Root cause analysis
- Finds why it happened
- Outcome documentation
- Records resolution for reuse
Program vs Portfolio
Program
- Related projects, one benefit
- Coordinated for shared outcome
- Run by program manager
Portfolio
- All projects and programs
- Grouped for strategic investment
- Projects need not relate
Program relates, portfolio only collects
Schedule and Dependencies
- Finish-to-start
- Predecessor ends, successor starts
- Start-to-start
- Both activities begin together
- Finish-to-finish
- Both activities end together
- Start-to-finish
- Successor ends after predecessor starts
- Hard logic
- Mandatory, physically required order
- Soft logic
- Discretionary, preferred order
- External dependency
- Outside the project team
- Critical path
- Longest path, zero float
- Float
- Delay allowed without slipping
- PERT
- Weighted three-point duration estimate
- Crashing
- Add resources, raise cost
- Fast-tracking
- Overlap activities, raise risk
- Contingency reserve
- Buffer for identified risks
- Story points
- Relative effort, not hours
- Epic
- Large story split later
Cost and Performance
- PV
- Planned value of scheduled work
- EV
- Earned value of completed work
- AC
- Actual cost already spent
- Cost variance
- EV minus AC
- Schedule variance
- EV minus PV
- Negative variance
- Over budget or behind
- KPI
- Measured indicator of progress
- OKR
- Objective plus measurable results
- SLA
- Agreed service level commitment
Quality Management
- Unit testing
- Single component in isolation
- Smoke testing
- Quick build sanity check
- Regression testing
- Old features still work
- Stress testing
- Behaviour beyond normal load
- Performance testing
- Speed under expected load
- UAT
- Business confirms it works
- Verification
- Built to the specification
- Validation
- Meets the real need
- Audit or inspection
- Independent conformance check
- Warranty period
- Post-implementation support window
- Retrospective
- Team improves its process
- Sprint review
- Demonstrate increment to stakeholders
Procurement and Contracts
- RFI
- Survey the market first
- RFQ
- Price a defined item
- RFB
- Bids against fixed specification
- RFP
- Proposals for a solution
- Fixed price
- Seller carries overrun risk
- Cost plus
- Buyer reimburses costs plus fee
- Time and material
- Rate plus expenses billed
- Unit price
- Set rate per unit
- MSA
- Master terms for future orders
- SOW
- Deliverables, standards, acceptance
- TOR
- Terms of reference scope
- NDA
- Confidentiality obligation on parties
- Best value
- Quality weighed against price
- Build, buy, lease
- Plus subscription pay-as-you-go
Team and Resources
- Functional structure
- Functional manager holds authority
- Matrix structure
- Authority shared with PM
- Projectized structure
- PM holds full authority
- Tuckman stages
- Forming, storming, norming, performing, adjourning
- Resource types
- Human, physical, capital
- Shared vs dedicated
- Split time or full-time
- Gap analysis
- Current versus required state
- Resource loading
- Work assigned per person
- Successor planning
- Cover for key departures
- Decommissioning
- Retire hardware or software
Conflict and Communication
- Smoothing
- Play down the differences
- Forcing
- Impose one side's answer
- Compromise
- Both sides give something up
- Collaboration
- Solve until both sides win
- Avoiding
- Withdraw from the conflict
- Synchronous
- Same time: call, meeting
- Asynchronous
- Email, chat, recorded update
- Formal communication
- Reports, contracts, signed records
- Channels formula
- n(n-1)/2 for n people
- Communication plan
- Who, what, when, how
Life Cycle Order
Discovery, initiation, planning, execution, closing
Charter vs Scope Statement
Project charter
- Authorizes the project
- Names the project manager
- Holds preliminary scope only
- Signed by the sponsor
Scope statement
- Planning phase artifact
- Lists deliverables and exclusions
- Defines acceptance criteria
- Feeds the work breakdown structure
Charter authorizes, scope statement defines
Artifact Picker by Phase
- Justify the investment→Business case(Discovery)
- Authorize project, name PM→Project charter(Initiation)
- Assign task ownership→RACI matrix(Initiation)
- Define deliverables and exclusions→Detailed scope statement(Planning)
- Break scope into packages→Work breakdown structure(Planning)
- Plan go-live and handoff→Transition plan(Planning)
- Record final performance→Closeout report(Closing)
- Capture improvement ideas→Lessons learned(Closing)
Discovery Artifacts
- Business case
- Justifies investment before approval
- ROI analysis
- Return compared with cost
- Current vs future state
- Gap the project closes
- CapEx
- Up-front asset purchase, depreciated
- OpEx
- Recurring running cost
- Preexisting contract
- Client SOW or TOR
- Prequalified vendor
- Already approved supplier
- Predetermined client
- Customer fixed before start
RACI Roles
Responsible, Accountable, Consulted, Informed
WBS vs Product Backlog
Work breakdown structure
- Decomposes total scope
- Ends in work packages
- Predictive planning artifact
Product backlog
- Ordered list of features
- Refined continuously
- Agile planning artifact
Both define units of work
Initiation Activities
- Project charter
- Authorizes project, names PM
- Project objectives
- What success must deliver
- Success criteria
- How completion is judged
- Preliminary scope statement
- High-level scope inside charter
- RAM or RACI
- Assigns responsibility per task
- Stakeholder assessment
- Interest, influence, preferred channel
- Accepted channels
- Agreed communication routes
- Records management plan
- Naming, storage, retention, archiving
- Access requirements
- Who may read, edit
- Project kickoff
- Aligns team on goals
CapEx vs OpEx
CapEx
- Up-front asset purchase
- Depreciated over years
- Servers, hardware, licences
OpEx
- Recurring running cost
- Expensed as incurred
- Cloud subscriptions, support
Own it or rent it
Planning Artifacts
- Detailed scope statement
- Deliverables, exclusions, acceptance criteria
- WBS
- Scope split into work packages
- Backlog
- Ordered list of features
- Baselines
- Approved scope, schedule, cost
- Milestones
- Zero-duration schedule checkpoints
- Project management plan
- How the project runs
- QA plan
- How quality is assured
- Communication plan
- Cadence, audience, method, escalation
- Transition or release plan
- Go-live, training, operational handoff
- Initial risk assessment
- First pass at risks
- MVP
- Smallest usable delivered product
- Budget considerations
- Funding limits and reserves
Execution and Control
- Organizational change management
- Drives and reinforces adoption
- Reinforce adoption
- Keep training after go-live
- Vendor rules of engagement
- How suppliers must operate
- Monitor vendor performance
- Check against agreed terms
- Team touch points
- Regular check-in cadence
- Risk reporting
- Status of open risks
- Ad hoc reporting
- Unscheduled, on-request status
- Phase gate review
- Go, no-go, or conditional
- Revise baseline
- Approved change adjusts baseline
- Rebaseline
- Replace an unusable baseline
Closing Phase
- Validate deliverables
- Confirm acceptance criteria met
- Project evaluation
- Performance against the objectives
- Close contracts
- Settle vendor obligations formally
- Remove access
- Revoke systems and data
- Release resources
- Return people and assets
- Budget reconciliation
- Final cost against baseline
- Archive documentation
- Store records per plan
- Closeout report
- Formal record of performance
- Lessons learned
- Improvements for future projects
- Project sign-off
- Sponsor formally accepts result
- Rewards and celebration
- Recognize the team's contribution
Burndown vs Burnup
Burndown
- Work remaining falls
- Target is zero
- Added scope hides the trend
Burnup
- Work completed rises
- Separate line shows scope
- Scope growth stays visible
Use burnup when scope moves
Chart Picker
- Show durations and dependencies→Gantt chart(Timeline bars)
- Show checkpoints only→Milestone chart(Zero duration)
- Find the critical path→Project network diagram(Dependency arrows)
- Rank causes by frequency→Pareto chart(80/20 focus)
- Find underlying root causes→Fishbone diagram(Cause categories)
- Check process stability→Control chart(Upper, lower limits)
- Track sprint work remaining→Burndown chart(Falls to zero)
- Keep added scope visible→Burnup chart(Separate scope line)
- Forecast team throughput→Velocity chart(Points per sprint)
Tracking Charts
- Gantt chart
- Activity bars across timeline
- Milestone chart
- Checkpoints only, no durations
- Project network diagram
- Dependency arrows, critical path
- PERT chart
- Adds weighted duration estimates
- Budget burndown chart
- Remaining funds over time
- Project organizational chart
- Reporting lines and roles
Log Picker
- Might happen later→Risk register(Probability and impact)
- Blocking the team now→Issue log(Owner and resolution)
- Someone wants scope altered→Change log(Status of approval)
- Build failed a test→Defect log(Product fault)
- Prove a requirement shipped→Requirements traceability matrix(Requirement to test)
Logs and Registers
- Risk register
- Might happen, with responses
- Risk report
- Summarized risk exposure
- Issue log
- Already happened, with owners
- Change log
- Requests and approval status
- Defect log
- Product faults found testing
- RTM
- Requirements traced to tests
- Project dashboard
- Live status at glance
- Project status report
- Periodic written progress summary
- Task board
- Visual work in progress
- Time-tracking tool
- Hours recorded against tasks
Quality and Performance Charts
- Histogram
- Frequency distribution bars
- Pareto chart
- Few causes, most problems
- Run chart
- Values plotted over time
- Control chart
- Limits show process stability
- Scatter diagram
- Relationship between two variables
- Fishbone diagram
- Root causes grouped by category
- Burndown chart
- Work remaining falls
- Burnup chart
- Work done versus scope
- Velocity chart
- Work completed per sprint
- Decision tree
- Branches with expected values
Meeting Types and Roles
- Collaborative meeting
- Workshop, brainstorm, focus group
- JAD or JAR session
- Joint requirements or review
- Informative meeting
- Stand-up, demo, status
- Decisive meeting
- Refinement, task setting, steering
- Facilitator
- Keeps the agenda moving
- Scribe
- Captures minutes and actions
- Attendees
- Target audience who contribute
- Timeboxing
- Caps time per topic
- Action items
- Owner plus due date
Productivity and Collaboration Tools
- Real-time co-authoring
- Several editors, one document
- Wiki knowledge base
- Durable asynchronous reference material
- File sharing platform
- Central controlled document storage
- E-signature workflow
- Routes approvals for signature
- Whiteboard
- Visual synchronous ideation
- Ticketing system
- Intake, assign, audit requests
- Version control
- Tracks document or code revisions
- Enterprise social media
- Broad internal informal updates
- Cloud vs on-premises
- Hosted versus local install
Cloud Model Ladder
IaaS, PaaS, SaaS: you manage less
Staging vs Production
Staging or beta
- Mirrors production configuration
- No real users affected
- Where defects should surface
Production
- Live users and data
- Needs maintenance window
- Needs rollback plan ready
Never test first in production
IT Basics
- IaaS
- You manage operating system upward
- PaaS
- You manage application and data
- SaaS
- Vendor manages nearly everything
- XaaS
- Anything delivered as service
- Multitiered architecture
- Presentation, logic, data separated
- Data warehouse
- Consolidated store for reporting
- ERP
- Core finance and operations
- CRM
- Sales and customer records
- EDRMS
- Documents and retained records
- CMS
- Manages published content
- API
- Interface between two systems
PII vs PHI
PII
- Identifies a specific person
- Name, address, identity number
- Broad privacy regulations apply
PHI
- Health data plus identity
- Diagnoses, treatment, insurance records
- Extra healthcare rules apply
PHI is PII plus health
Information Security
- Physical security
- Facility access, removable media
- Operational security
- Screening and clearance requirements
- Digital security
- Permissions and remote access
- MFA
- Two or more authentication factors
- Data classification
- Sensitivity drives handling rules
- Need-to-know
- Access only where required
- Intellectual property
- Protected proprietary creations
- Trade secret
- Confidential competitive information
- Branding restrictions
- Limits on logo use
Compliance and Privacy
- PII
- Identifies a specific individual
- PHI
- Health data tied to person
- Data confidentiality
- Limits who may see
- Jurisdictional privacy rules
- Country, state, province differ
- Legal and regulatory impact
- Assessed during planning
- Industry compliance
- Sector rules such as PCI
- PCI
- Payment card industry rules
Operational Change Control
- Maintenance window
- Scheduled and approved downtime
- Customer notification
- Warn users before change
- Rollback plan
- Undo path if failure
- Validation check
- Confirms the change succeeded
- Requirements definition
- Software change starts here
- Automated testing
- Scripted, repeatable, fast
- Manual testing
- Human judgement, exploratory
- CI/CD
- Automated build, test, release
- Staging environment
- Production-like, no live users
- Production environment
- Live users and data
ESG Factors
- Environmental impact
- Local and global effects
- Regulations and standards
- Awareness of applicable rules
- Vision and values
- Alignment with company mission
- Brand value
- Project effect on reputation
Common Traps
SPI on the Acronym List
SPI = sensitive personal information ≠ SPI = schedule performance index
Earned Value Terms Tested
Blueprint names CV and SV ≠ CPI, SPI, EAC not listed
Passing Score Is Scaled
710 on 100-900 scale ≠ 79 percent of items
Item Count Sources Disagree
Cert page: maximum 90 items ≠ Objectives PDF: maximum 95
Contingency Plan vs Workaround
Contingency answers a known risk ≠ Workaround answers an unforeseen issue
Accountable Is Singular
Exactly one accountable per task ≠ Several may be responsible
Charter Is Not Scope
Charter holds preliminary scope ≠ Scope statement holds the detail
Program Is Not Portfolio
Program projects share benefits ≠ Portfolio projects need not relate
Project+ Is No Longer Lifetime
Three-year CE cycle, 30 CEUs ≠ No longer good for life
Verification vs Validation
Verification checks the specification ≠ Validation checks the real need
Last Minute
- 1.Concepts 33%, life cycle 30%
- 2.Tools 19%, IT governance 18%
- 3.Max 90 items, 90 minutes
- 4.710 of 900 scaled passes
- 5.Risk register plans, issue log reacts
- 6.Cost variance = EV - AC
- 7.Schedule variance = EV - PV
- 8.Critical path has zero float
- 9.Charter authorizes, scope statement defines
- 10.One accountable person per task
- 11.Fixed price puts risk on seller
- 12.Threats: avoid, mitigate, transfer, accept
- 13.Opportunities: exploit, enhance, share, accept
- 14.Change requests go through CCB
- 15.Fishbone finds causes, Pareto ranks
- 16.Burnup keeps added scope visible
- 17.PII identifies, PHI adds health
- 18.Rollback plan before production change
- 19.Lessons learned before final sign-off
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