Free Google IT Support Exam Prep
Google IT Support Professional Certificate
Prepare for the Google IT Support exam without spending hundreds on expensive prep courses. Free study guides, practice questions, flashcards, and related exam resources.
Quick Facts
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Complete Technical Support Fundamentals (Course 1)You are here
Learn how computers work at the hardware level (CPU, RAM, storage, motherboard), understand binary and hexadecimal number systems, explore the IT infrastructure lifecycle, and develop customer service skills for IT roles. Build your troubleshooting mindset from the start.
Master Networking Concepts (Course 2)
Work through the TCP/IP model layer by layer, understand DNS resolution and DHCP leases, practice IPv4 subnetting and CIDR notation, study routing protocols (BGP, OSPF basics), and explore VPNs, proxies, and how cloud networking differs from on-premise.
Build OS Power User Skills (Course 3)
Practice Windows and Linux command-line navigation, manage files and directories, create and manage user accounts and groups, monitor and kill processes, manage packages (apt, yum, Windows Package Manager), and write basic Bash and PowerShell scripts.
Learn Sysadmin and Infrastructure (Course 4)
Understand the difference between on-premise and cloud infrastructure, configure DHCP and DNS servers, manage users via Active Directory and LDAP, implement backup and disaster recovery strategies, and explore common IT service platforms (ticketing, MDM, imaging).
Study IT Security Fundamentals (Course 5)
Distinguish symmetric vs asymmetric encryption, understand how PKI and TLS certificates work, study authentication methods (MFA, SSO, Kerberos, OAuth), recognize common attack vectors (phishing, malware, SQL injection, social engineering), and learn how firewalls, IDS/IPS, and security policies defend organizations.
Complete 200 Practice Questions
Work through all 4 question batches covering all 5 courses. Target 80%+ on each set before moving on. Review every missed question to identify which course module to revisit.
Can You Take the Google IT Support Exam?
Check if you meet the basic eligibility requirements
- •No prerequisites — program starts from absolute basics
- •Accessible via Coursera subscription or financial aid (free)
- •Certificate issued by Google and hosted on Coursera; shareable on LinkedIn
- •Eligible for ACE credit recommendation (some colleges may grant college credit)
- •Compatible with CompTIA A+ exam — program covers significant A+ content overlap
Google IT Support Quick Facts
Time to Get Licensed
3-6 months at 10 hours/week (self-paced)
From start to license in hand
Retake Policy
No formal retake policy — learners can redo quizzes and graded assignments until they achieve the required passing grade per module.
Total Cost Breakdown
Free Google IT Support Prep Tools
Reported exam pass rate: Most learners who complete all coursework earn the certificate. Check the exam sponsor for the latest official figure.
200 Practice Questions
Covers all 5 Google IT Support courses across 4 difficulty-graded question sets
AI-Powered Hints
Get contextual hints and wrong-answer explanations powered by Google Gemini
Updated 2026
Reflects current curriculum across all 5 Google IT Support Certificate courses
100% Free
All 200 practice questions are free — no account required
What You'll Study
7 chapters covering the exam topics in this guide
Chapter 1: Program Overview & Technical Support Fundamentals
3 sections
Chapter 2: The Bits and Bytes of Computer Networking
4 sections
Chapter 3: Operating Systems — Windows & Linux Power User Basics
3 sections
Chapter 4: Operating Systems — Process Management, Filesystems & Scripting
3 sections
Chapter 5: System Administration & IT Infrastructure Services
3 sections
Chapter 6: Cloud Services, Systems Management & Disaster Recovery
3 sections
Chapter 7: IT Security — Defense Against the Digital Dark Arts
3 sections
Google IT Support Exam Details
Google IT Support Professional Certificate
Administered by Google / Coursera
Exam Content Breakdown
Based on the official Google / Coursera content outline
How computers work (hardware, binary, operating systems, applications), the IT infrastructure cycle, troubleshooting best practices, and customer service skills for IT professionals
TCP/IP model, DNS and DHCP, subnetting and CIDR, routing (BGP, OSPF), the physical and data link layers, network services, VPNs, and cloud networking concepts
Windows and Linux command-line interfaces, file system navigation, user and group management, process management, package management, and basic shell scripting
On-premise vs cloud infrastructure, directory services (Active Directory, LDAP), DHCP/DNS server configuration, backup and disaster recovery, and common IT service platforms
Symmetric vs asymmetric encryption, PKI and certificates, authentication methods (MFA, SSO, Kerberos), common attack types (phishing, malware, social engineering), firewalls, IDS/IPS, and security policies
What's Included
7 Chapters
Complete exam coverage
Practice Quizzes
With detailed explanations
Free to Start
No credit card required
Quality Exam Prep Shouldn't Cost Hundreds
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What's Next After the Google IT Support?
After passing the Google IT Support, you can pursue these career paths
Google IT Support Exam FAQ
Official Google / Coursera Resources
Verify information with these official sources
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Ready to Start Your Free Google IT Support Prep?
Review the study guide, practice key concepts, and use the free tools at your own pace.