200+ Free Google IT Support Practice Questions
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Key Facts: Google IT Support Exam
5 courses
Program Structure
Google/Coursera
3–6 months
Completion Time
Google estimate (10 hrs/week)
$49/mo
Coursera Fee
Coursera (subscription)
1M+ enrolled
Learners Globally
Coursera 2025
$57,910
Median IT Support Salary
BLS 2024
150+ employers
Employer Consortium
Google Career Certificates
The Google IT Support Professional Certificate consists of 5 courses on Coursera: Technical Support Fundamentals, The Bits and Bytes of Computer Networking, Operating Systems and You: Becoming a Power User, System Administration and IT Infrastructure Services, and IT Security: Defense Against the Digital Dark Arts. It does not have a traditional proctored exam; instead, learners complete graded quizzes and hands-on labs throughout each course. Over 1 million learners have enrolled globally. Certificate holders frequently use it to prepare for CompTIA A+ certification.
About the Google IT Support Exam
The Google IT Support Professional Certificate is a beginner-level career program offered through Coursera, developed by Google. It prepares learners for entry-level IT support roles across 5 courses covering technical support fundamentals, computer networking, operating systems, system administration, and IT security. No prior experience is required. Completion typically takes 3–6 months at 10 hours per week.
Questions
50 scored questions
Time Limit
60 minutes
Passing Score
80% recommended
Exam Fee
$49/month (Coursera subscription) (Google / Coursera)
Google IT Support Exam Content Outline
Technical Support Fundamentals
Computer hardware components (CPU, RAM, storage), binary and hexadecimal numbering, troubleshooting methodology, customer service skills, help desk ticketing, computer assembly, BIOS/UEFI, operating system installation
Computer Networking
TCP/IP model and OSI layers, IP addressing (IPv4/IPv6), DNS, DHCP, NAT, routing and switching basics, wireless networking (Wi-Fi), VPNs, firewalls, network troubleshooting tools (ping, traceroute, nslookup)
Operating Systems
Windows and Linux command-line interfaces, file systems (NTFS, FAT32, ext4), user and group management, processes and resource management, package management (apt, yum), shell scripting basics, virtualization
System Administration
Active Directory and LDAP, cloud infrastructure (SaaS, PaaS, IaaS), IT infrastructure services, disaster recovery and backups, software deployment, user lifecycle management (onboarding/offboarding), data storage
IT Security
CIA triad (Confidentiality, Integrity, Availability), authentication and authorization, encryption (symmetric vs asymmetric), PKI and certificates, network security (firewalls, IDS/IPS), malware types, social engineering attacks, security hardening, incident response
How to Pass the Google IT Support Exam
What You Need to Know
- Passing score: 80% recommended
- Exam length: 50 questions
- Time limit: 60 minutes
- Exam fee: $49/month (Coursera subscription)
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
Google IT Support Study Tips from Top Performers
Frequently Asked Questions
Does the Google IT Support Certificate have a final exam?
No. The Google IT Support Professional Certificate does not have a single proctored final exam. Instead, each of the 5 courses on Coursera has graded quizzes, hands-on labs (including Qwiklabs virtual labs), and peer-reviewed assessments. You must score at least 80% on graded items to pass each course and earn the certificate. The learning is project-based and self-paced.
How long does it take to complete the Google IT Support certificate?
Google estimates the program takes approximately 3–6 months at 10 hours per week (about 140–160 hours total). Learners with prior IT experience often complete it in 1–2 months. The program is self-paced on Coursera, so you can move faster or slower based on your schedule. Many learners binge-complete individual courses in a weekend.
Does the Google IT Support Certificate prepare me for CompTIA A+?
Yes — the Google IT Support Professional Certificate aligns closely with CompTIA A+ domains and is frequently used as preparation for the A+ exam. Google even built the certificate with A+ alignment in mind. After completing the Google certificate, most learners still need to spend additional time (30–50 hours) on A+ specific topics like hardware troubleshooting, printers, and the new V15 additions (AI fundamentals, Zero Trust, DDR5) before sitting for the A+ exam.
Is the Google IT Support Certificate worth it?
Yes — especially for career changers with no IT background. The certificate provides structured, beginner-friendly content covering all foundational IT support skills. It is recognized by over 150 U.S. employers in Google's employer consortium, including Cognizant, Intel, and Walmart. IT support specialists earn a median salary of $57,910 (BLS 2024), and the certificate can open doors to help desk, desktop support, and junior sysadmin roles. It is not a substitute for CompTIA certifications for most employers, but it is an excellent starting point.
What hands-on skills does the Google IT Support Certificate teach?
The program teaches hands-on skills using Qwiklabs virtual lab environments: Linux command-line (bash scripting, file permissions, process management), Windows administration (PowerShell basics, Active Directory), networking configuration and troubleshooting, packet analysis with Wireshark, encryption and certificate management, cloud infrastructure setup, and IT security incident response procedures.