11.2 Mouth Care and Dentures (Skills 20, 5)

Key Takeaways

  • Skill 20: sit the client upright at 75–90 degrees before any mouth care; that angle is required before you pick up the toothbrush.
  • Skill 20 critical element: clean the mouth including the tongue and all surfaces of the teeth, using gentle motions.
  • Skill 5: gloves on before you handle a denture; line the sink and/or partially fill it with water before you hold the denture over the sink.
  • Rinse and store dentures with moderate-temperature water or solution; put the lid on the cup. Hot water can warp a denture. A dry cup is not storage.
  • Unconscious oral care is not Skill 20: side-lying, head slightly toward the mattress, swab, never pour water, suction available if assigned. Report bleeding gums, sores, and loose teeth.
Last updated: August 2026

11.2 Mouth Care and Dentures (Skills 20, 5)

Quick Answer: Colorado Skill 20 — Provides Mouth Care starts only after the client is upright at 75–90 degrees. Gloves on, towel across the chest, moisten the toothbrush, then put toothpaste on the already moistened brush. The critical element is to clean the mouth including the tongue and all surfaces of the teeth, using gentle motions. Hold the emesis basin at the chin while the client rinses, wipe the mouth, bag the protector, rinse the brush, empty/rinse/dry the basin, gloves off, wash, call light, bed low. Skill 5 — Cleans Upper or Lower Denture: gloves before you touch the denture; line the sink and/or partially fill it with water before the denture is held over the sink; rinse with moderate-temperature water; brush all surfaces with denture toothpaste; store in a cup with moderate-temperature water or solution and the lid on. Unconscious oral care: side-lying, head slightly toward the mattress, swab, never pour water, suction if assigned. Report bleeding gums, sores, and loose teeth.

Why mouth care is its own card

Hygiene leaf I.A.1 includes the mouth. A dirty mouth is pain, lost appetite, pneumonia risk, and a dignity problem. The Skills Evaluation may assign Skill 20, Skill 5, or both among the four random skills. Skill 10 (feeding) uses the same 75–90° sitting rule — if you memorize that angle once, you use it for both cards. Miss the Skill 20 critical element (tongue and all tooth surfaces, gentle motions) and the skill is not satisfactory.

/practice/co-cnaPractice questions with detailed explanations

Skill 20 — Provides Mouth Care

Follow the handbook order. The sitting angle is before mouth care, not after you have already brushed.

StepWhat Credentia Colorado requires
1Explain, clearly, slowly, directly, face-to-face when possible
2Privacy — curtain, screen, or door
3Before mouth care, client is in an upright sitting position (75–90 degrees)
4Clean gloves before cleaning the mouth
5Cloth towel across the chest
6Secure a cup of water and moisten the toothbrush
7Apply toothpaste to the moistened toothbrush
8 CEClean the mouth (including the tongue and all surfaces of the teeth), using gentle motions
9Maintain clean technique with placement of the toothbrush
10Hold the emesis basin to the chin while the client rinses
11Wipe the mouth and remove the clothing protector
12Used linen into the soiled linen container
13Rinse the toothbrush; empty, rinse, and dry the basin
14Gloves off without contaminating yourself; wash hands
15Signaling device in reach; bed low

The 75–90° rule

Upright sitting, 75–90 degrees, before you provide mouth care. Flat-on-the-back brushing is an aspiration setup. A timid 30° "almost up" is not the card. Raise the head of the bed, or help the person sit up, then glove and brush. The same number appears on Skill 10. If a stem says the CNA started brushing while the client was still supine, the first error is position, not toothpaste brand.

Critical element — tongue and every surface, gently

"All surfaces" means outer, inner, and chewing surfaces of the teeth you can reach, plus the tongue. A two-second swipe across the front incisors is not the element. Gentle motions — you are not scrubbing a floor. Bleeding from roughness is a report, and it is also poor technique.

Clean technique with toothbrush placement means the brush does not land on the overbed table, the bedspread, or the sink rim between strokes. Hold it, or park it on a clean barrier the station gives you.

Moisten the brush first, then apply toothpaste. A dry brush with a glob of paste is not the listed order. The emesis basin stays at the chin for the rinse so water does not run down the gown. Wipe the mouth. The chest towel is now dirty — it goes to soiled linen, not back onto a clean stack.

Skill 5 — Cleans Upper or Lower Denture

This card is about not breaking the denture and not contaminating it after you clean it. There is no client-position step because you are at the sink with a denture, not in the mouth. Still wear gloves.

StepWhat Credentia Colorado requires
1Clean gloves before handling the denture
2Line the sink and/or partially fill the sink with water before the denture is held over the sink
3Rinse the denture in moderate-temperature running water before brushing
4Apply denture toothpaste to the toothbrush
5Brush all surfaces of the denture
6Rinse all surfaces under moderate-temperature running water
7Rinse the denture cup and the lid
8Place the denture in the cup with moderate-temperature water or solution and put the lid on
9Rinse the toothbrush and place it in the designated toothbrush basin/container
10Maintain clean technique with the toothbrush and the denture
11Remove and dispose of the sink liner and/or drain the sink
12Gloves off; wash hands

Why the sink is lined or filled

A denture that hits bare porcelain breaks. The liner (paper towels or a washcloth) and/or a few inches of water turn a drop into a soft landing. Do this before the denture is over the sink, not after you hear the crack. Gloves are already on so you are not handling oral appliances bare-handed.

Moderate temperature is the handbook phrase for every rinse and for storage water. Hot water warps acrylic. Ice-cold water is not what the card says. Use denture toothpaste, not a grit that the card does not name. Brush every surface — inner, outer, chewing, clasps if present — then rinse every surface again.

The cup and lid get rinsed before the clean denture goes back in. Storage is wet: moderate-temperature water or the solution the facility assigns, lid on. A denture left dry on a tissue warps and grows film. A denture left in a shirt pocket is a lost denture. A denture left in an unlabeled cup on a shared sink is a mix-up. Labeling follows facility policy; the skills card requires the lid on.

Drain the lined sink and throw the liner away so the next person does not think that soggy towel is clean.

Unconscious oral care — written exam, not Skill 20

Skill 20 requires 75–90° because the client rinses. An unconscious person cannot sit up and cannot spit. Do not run Skill 20 on an unconscious client.

  • Turn the person side-lying, with the head slightly toward the mattress so fluid can run out, not back into the throat.
  • Use a swab or the oral tool the nurse assigned — not a foaming mouthful of water.
  • Never pour water into an unconscious mouth. That is an aspiration.
  • Have suction available if it is assigned. You do not independently decide to deep-suction. You do keep the assigned Yankauer or suction setup within reach if the care plan says so.
  • Work in small, gentle passes. Explain what you are doing even if the person does not answer. Privacy still applies.
  • When finished, leave the person in a safe side-lying or assigned position with the call light available for staff and the bed low.

What you report from the mouth

Mouth care is data collection. Tell the licensed nurse about:

  • Bleeding gums
  • Sores, white patches, or bleeding in the mouth
  • Loose teeth
  • A denture that no longer fits, is cracked, or is missing
  • Pain with chewing, new bad breath with fever, or refusal of the tray after mouth pain

You do not diagnose thrush or an abscess. You describe what you saw and when.

Colorado scenario

You draw Skill 20 and Skill 5 at a Credentia site in Grand Junction. For mouth care you leave Mr. Patel flat, skip the chest towel, put toothpaste on a dry brush, and swipe only the front teeth. You set the toothbrush on the bedspread between strokes and let him rinse without a basin. For the denture you pick it up bare-handed, hold it over an empty hard sink, scrub with hot water "to sanitize it," and drop it into a dry cup with no lid.

That fails both cards. Skill 20 needs 75–90° first, gloves, chest towel, moistened brush then paste, tongue and all tooth surfaces with gentle motions, clean placement of the brush, basin at the chin, wipe, linen to soiled, basin emptied-rinsed-dried, gloves off, wash, call light, bed low. Skill 5 needs gloves first, lined and/or partially filled sink before the denture is over it, moderate-temperature rinse, denture toothpaste, all surfaces, rinsed cup and lid, storage water or solution with the lid on, liner removed, gloves off, wash.

Later on a Palisade long-term-care unit you are assigned oral care for an unconscious client. A float says, "Just sit her up like Skill 20 and pour a little water so you can brush." You refuse. You position her on her side, head slightly toward the mattress, use a swab, pour nothing, and keep assigned suction ready. You notice bleeding gums and a loose lower tooth and give an immediate verbal report to the licensed nurse.

Exam traps

  • Brushing while the client is still supine.
  • Skipping the tongue, or scrubbing so hard the gums bleed and calling that "clean."
  • Toothpaste on a dry brush; toothbrush parked on the dirty bedspread.
  • No emesis basin at the chin.
  • Handling a denture with bare hands, or over an unlined empty sink.
  • Hot water on a denture, or storing it dry, or leaving the lid off.
  • Pouring water into an unconscious mouth, or sitting that person at 90° and running Skill 20.
  • Ignoring bleeding gums, sores, or a loose tooth.
Loading diagram...
Mouth care path: awake versus denture versus unconscious
Test Your Knowledge

Before the CNA provides mouth care on Credentia Colorado Skill 20, what position is required?

A
B
C
D
Test Your Knowledge

Which denture-cleaning actions match Credentia Colorado Skill 5?

A
B
C
D
Test Your Knowledge

A Colorado CNA is assigned oral care for an unconscious client. Which technique is correct?

A
B
C
D