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100+ Free Legal Service Delivery (LSD) Accreditation Practice Questions

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Which application scope is used by the core ServiceNow Legal Request Management application?

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Key Facts: Legal Service Delivery (LSD) Accreditation Exam

Free

Exam Cost

ServiceNow University

17

Number of Questions

ServiceNow LSD Accreditation blueprint (KB0011665)

Non-proctored

Delivery (taken in ServiceNow University)

ServiceNow LSD Accreditation blueprint

35% / 50% / 15%

Domain Weightings (Architecture / Configure / Security)

ServiceNow LSD Accreditation blueprint

LSD Essentials

Required Preparation Course

ServiceNow University

3 core apps

Legal Request, Legal Matter, Legal Counsel Center

ServiceNow Legal Service Delivery

The ServiceNow Legal Service Delivery (LSD) Accreditation is a free, non-proctored, 17-question exam taken in ServiceNow University, returning an immediate conditional pass or fail. It covers three domains: System Architecture and Applications (35%), Configure and Implement ServiceNow Legal Applications (50%), and Security and Integrations (15%). ServiceNow requires the Legal Service Delivery (LSD) Essentials course as preparation, and questions cover Legal Request Management, Legal Matter Management, the Legal Counsel Center workspace, the Legal Practice apps, the legal data model and plugins, configuration, and integrations.

Sample Legal Service Delivery (LSD) Accreditation Practice Questions

Try these sample questions to test your Legal Service Delivery (LSD) Accreditation exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1On the ServiceNow Legal Service Delivery (LSD) Accreditation exam, which learning domain carries the greatest weight?
A.Configure and Implement ServiceNow Legal Applications (50%)
B.System Architecture and Applications (35%)
C.Security and Integrations (15%)
D.Legal Reporting and Dashboards (25%)
Explanation: The official LSD Accreditation exam blueprint defines three learning domains: System Architecture and Applications at 35%, Configure and Implement ServiceNow Legal Applications at 50%, and Security and Integrations at 15%. The configuration and implementation domain is the largest, reflecting the implementer/administrator focus of the credential.
2Which application must be installed before any of the Legal Practice applications (such as Legal Conflict of Interest or Legal Simple Contracts) can be installed?
A.Legal Matter Management
B.Legal Request Management
C.Legal Virtual Agent Conversations
D.Now Mobile
Explanation: Legal Request Management (scope com.sn_lg_ops) is the foundational application of Legal Service Delivery. Every Legal Practice app (Conflict of Interest, Digital Forensics, Investigations, Simple Contracts, Simple Privacy, Stock Preclearance, Content Review) lists Legal Request Management as a required dependency because the practice request tables extend the core legal request data model.
3Which two plugins are required to be activated before installing Legal Request Management? (Select 2)
A.Legal Counsel Center and Legal Mobile
B.Now Mobile and Performance Analytics
C.Workspace Core and Checklist
D.Predictive Intelligence and Knowledge Management
Explanation: Per the LSD blueprint sample item, Workspace Core and Checklist are the prerequisite plugins that must be active before Legal Request Management is installed. Workspace Core provides the Configurable Workspace framework that the Legal Counsel Center is built on, and Checklist supplies the task checklist capability used in legal request fulfillment.
4What is the primary purpose of the ServiceNow Legal Request Management application within Legal Service Delivery?
A.To store outside counsel invoices and matter budgets
B.To run e-discovery searches across email archives
C.To replace the platform incident management process
D.To provide a unified, structured way for employees to request information, services, and support from the legal department
Explanation: Legal Request Management gives workers a structured, self-service way to get all the information, services, and support they need from the legal department, replacing scattered emails with a guided portal intake. Requests are categorized, prioritized, and routed to the right legal team for collaborative resolution in the Legal Counsel Center.
5Which statement best describes the role of the Legal Counsel Center in Legal Service Delivery?
A.It is a Configurable Workspace where legal professionals work assigned requests and matters in a single, prioritized experience
B.It is the employee-facing self-service portal where requests are submitted
C.It is a reporting module that only displays executive dashboards
D.It is the integration hub for third-party document storage
Explanation: The Legal Counsel Center is a Configurable Workspace (built on Workspace Core) that gives legal practitioners a single agent experience for working assigned legal requests and matters concurrently. It surfaces prioritized work, lists, and detail views so counsel and fulfillers can collaborate without leaving the workspace.
6What is the main value proposition of the Legal Matter Management application?
A.It captures one-off informational questions from employees
B.It provides a project-centric way to manage complex legal matters using configurable templates with phases, tasks, milestones, and owners
C.It is only a knowledge base for legal articles
D.It manages stock trading windows for employees
Explanation: Legal Matter Management replaces manual spreadsheet trackers with a secure, project-centric approach to complex matters. Pre-defined and configurable matter templates streamline creation by supplying defined phases, tasks, milestones, and owners, giving legal teams structured tracking and audit trails.
7Which application scope is used by the core ServiceNow Legal Request Management application?
A.sn_hr_core
B.sn_customerservice
C.com.sn_lg_ops
D.global
Explanation: Legal Request Management is delivered in the scoped application com.sn_lg_ops (the sn_lg_ops scope). Practice apps such as Legal Conflict of Interest (sn_lg_coi) declare a dependency on com.sn_lg_ops because they extend the core legal request data model.
8In the Legal Service Delivery data model, what is the relationship between a Legal Practice app request (for example a Conflict of Interest disclosure) and the core legal request table?
A.The practice request is stored in a completely unrelated custom table with no inheritance
B.Practice requests are stored in the HR case table
C.Practice requests are stored only in the task table with no legal-specific extension
D.The practice request table extends the core legal request table, inheriting its base fields and behavior
Explanation: Each Legal Practice application defines a practice-area request table that extends the core legal request table provided by Legal Request Management. This table inheritance lets every practice app reuse common intake fields, assignment, and SLA behavior while adding practice-specific fields, which is why Legal Request Management is a hard install prerequisite.
9Which of the following is a Legal Practice application included with Legal Service Delivery?
A.Legal Stock Preclearance
B.HR Case Management
C.IT Change Management
D.Field Service Management
Explanation: Legal Stock Preclearance is one of the Legal Practice apps. It lets organizations manage stock preclearance requests in line with the company policy, including setting up trading windows, maintaining an access-persons list, and approving or rejecting requests.
10Which Legal Practice app enables employees to raise a privacy assessment request to resolve privacy-related concerns?
A.Legal Content Review
B.Legal Simple Privacy
C.Legal Digital Forensics
D.Legal Stock Preclearance
Explanation: Legal Simple Privacy provides a mechanism for employees to raise a Privacy Assessment request so the legal/privacy team can evaluate and resolve privacy-related concerns. It is one of the configurable Legal Practice apps that extend Legal Request Management.

About the Legal Service Delivery (LSD) Accreditation Exam

The ServiceNow Legal Service Delivery (LSD) Accreditation certifies that a candidate has the essential knowledge to implement and administer Legal Service Delivery. LSD streamlines legal operations through three core applications: Legal Request Management for structured, omnichannel intake; Legal Matter Management for project-centric matters with configurable templates, phases, tasks, and milestones; and the Legal Counsel Center, a Configurable Workspace where practitioners work requests and matters together. The suite is extended by Legal Practice apps including Conflict of Interest, Content Review, Digital Forensics, Investigations, Simple Contracts, Simple Privacy, and Stock Preclearance, all of which depend on Legal Request Management. The exam blueprint covers system architecture and applications (35%), configuring and implementing legal applications (50%), and security and integrations (15%).

Questions

17 scored questions

Time Limit

Not published (untimed, non-proctored)

Passing Score

Conditional pass/fail (no published numeric score)

Exam Fee

Free (ServiceNow (ServiceNow University))

Legal Service Delivery (LSD) Accreditation Exam Content Outline

35%

System Architecture and Applications

Understand the Legal Service Delivery data model and flow, the core applications (Legal Request Management, Legal Matter Management, Legal Counsel Center) and the Legal Practice apps, plus the required plugins Workspace Core and Checklist and the install dependency that Legal Request Management precedes every practice app.

50%

Configure and Implement ServiceNow Legal Applications

Configure workflows with Flow Designer, build intake forms and routing with Catalog Builder, set up matter templates with phases, tasks, milestones, and owners, define SLAs and notifications, and assign the scoped legal roles and assignment groups that drive fulfillment in the Legal Counsel Center.

15%

Security and Integrations

Apply application restrictions and access controls (scoped roles, ACLs, user criteria, cross-scope access) to protect privileged legal data, and integrate third-party applications such as Box, OneDrive, Google Drive, iManage, and e-signature providers using IntegrationHub and secure credential storage.

How to Pass the Legal Service Delivery (LSD) Accreditation Exam

What You Need to Know

  • Passing score: Conditional pass/fail (no published numeric score)
  • Exam length: 17 questions
  • Time limit: Not published (untimed, non-proctored)
  • Exam fee: Free

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

Legal Service Delivery (LSD) Accreditation Study Tips from Top Performers

1Complete the Legal Service Delivery (LSD) Essentials course first, since ServiceNow lists it as required and the exam draws directly from official training and product documentation.
2Spend the most time on the configuration and implementation domain, which is the heaviest at 50%, including matter templates, Catalog Builder intake, routing, SLAs, roles, and groups.
3Memorize the install dependencies: Workspace Core and Checklist before Legal Request Management, and Legal Request Management before any Legal Practice app.
4Know each Legal Practice app by purpose: Conflict of Interest, Content Review, Digital Forensics, Investigations, Simple Contracts, Simple Privacy, and Stock Preclearance, and how their request tables extend the core legal request table.
5Understand the Legal Counsel Center as a Configurable Workspace built on Workspace Core, and how it unifies work across Legal Request and Legal Matter Management.
6For the security domain, practice scoped roles, ACLs, user criteria, and cross-scope access, plus the document-storage integrations (Box, OneDrive, Google Drive, iManage).

Frequently Asked Questions

Is the ServiceNow LSD Accreditation exam free?

Yes. The Legal Service Delivery (LSD) Accreditation is a free, non-proctored exam taken inside ServiceNow University. Because it is not proctored, no separate registration is required, and you receive an immediate conditional pass or fail result.

How many questions are on the LSD Accreditation exam?

The official ServiceNow blueprint states the exam has 17 questions, a mix of multiple choice (single answer) and multiple select (select all that apply). Multiple-select questions state how many responses to choose, and no partial credit is awarded.

What does the LSD Accreditation exam cover?

It covers three domains: System Architecture and Applications (35%), Configure and Implement ServiceNow Legal Applications (50%), and Security and Integrations (15%). Topics include the legal data model, plugins, Legal Request and Matter Management, the Legal Counsel Center, practice apps, roles and groups, and integrations.

What training is required before the exam?

ServiceNow requires completion of the Legal Service Delivery (LSD) Essentials course. It also recommends Welcome to ServiceNow, Administration Fundamentals, Get Started with Now Create, Platform Implementation, and Employee Center Essentials as preparation.

Which plugins and apps are prerequisites for installing LSD?

Workspace Core and Checklist must be active before installing Legal Request Management. Legal Request Management (scope com.sn_lg_ops) must then be installed before any Legal Practice app, such as Legal Conflict of Interest or Legal Simple Contracts, can be installed.

What is the difference between Legal Request Management and Legal Matter Management?

Legal Request Management provides structured intake for information, services, and support from the legal team. Legal Matter Management provides a project-centric way to manage complex matters using configurable templates with phases, tasks, milestones, and owners. Requests can be escalated into matters.