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200+ Free ServiceNow CSA Practice Questions

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~70-75% Pass Rate
200+ Questions
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Questions by Category

Servicenow-Csa-Database-Admin88 questions
Servicenow-Csa-Ui-Navigation43 questions
Servicenow-Csa-Self-Service32 questions
Servicenow-Csa-Collaboration19 questions
Servicenow-Csa-Development15 questions
Servicenow-Csa-Platform-Overview3 questions
2026 Statistics

Key Facts: ServiceNow CSA Exam

70-75%

Est. Pass Rate

Industry estimate

70%

Passing Score

42/60 questions

40-60 hrs

Study Time

Recommended

90 min

Exam Duration

ServiceNow

$250

Exam Fee

ServiceNow

Per release

Maintenance

Delta exam each release

The ServiceNow CSA exam has 60 questions in 90 minutes, requiring 70% (42/60) to pass. The estimated pass rate is 70-75%. The exam covers platform configuration, user/role administration, database management, workflows, notifications, and service management applications.

About the ServiceNow CSA Exam

The ServiceNow CSA certification validates skills in configuring, implementing, and maintaining the ServiceNow platform. It covers platform overview, user administration, database administration, UI/UX configuration, notifications, reporting, and service management applications.

Questions

60 scored questions

Time Limit

90 minutes

Passing Score

70%

Exam Fee

$250 (ServiceNow / Kryterion)

ServiceNow CSA Exam Content Outline

20%

Platform Overview & Navigation

Instance architecture, UI navigation, lists, forms, application navigator, and platform capabilities

20%

User & Database Administration

Users, groups, roles, tables, fields, ACLs, import sets, and data management

20%

Configuration & Customization

UI policies, client scripts, business rules, UI actions, and scheduled jobs

20%

Workflow & Process Automation

Flow Designer, workflows, notifications, SLAs, and inbound email actions

20%

Service Management Applications

Incident, Problem, Change, Knowledge, Service Catalog, and CMDB management

How to Pass the ServiceNow CSA Exam

What You Need to Know

  • Passing score: 70%
  • Exam length: 60 questions
  • Time limit: 90 minutes
  • Exam fee: $250

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

ServiceNow CSA Study Tips from Top Performers

1Get a ServiceNow Personal Developer Instance (PDI) and practice all configuration tasks hands-on
2Master ACL (Access Control List) rules and how roles, conditions, and scripts interact
3Know the difference between client-side (UI Policies, Client Scripts) and server-side (Business Rules) customization
4Study Flow Designer — it is increasingly replacing legacy workflows in ServiceNow
5Understand ITIL-aligned service management: Incident, Problem, Change, and Service Catalog processes

Frequently Asked Questions

What is the ServiceNow CSA pass rate?

The estimated pass rate is 70-75%. The exam has 60 questions in 90 minutes, requiring 70% to pass. It tests both conceptual knowledge and practical configuration skills.

What experience is recommended?

ServiceNow recommends completing the official CSA training course and having 3-6 months of hands-on administration experience on the ServiceNow platform.

How long should I study?

Most candidates study 4-6 weeks, investing 40-60 hours. Hands-on experience with a ServiceNow Personal Developer Instance (PDI) is essential.

Is the CSA exam version-specific?

Yes, the CSA exam is updated with each major ServiceNow release. Check which release version the current exam covers and study accordingly.