100+ Free MB-240 Practice Questions

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Question 1

Score: 0/0

A Field Service consultant must group bookable resources by geographic area to drive scheduling. Which OOB Field Service entity should be configured?

Territories

Business units

Resource pools

Organizational units

to track

2026 Statistics

Key Facts: MB-240 Exam

40-60

Exam Questions

Microsoft

700/1000

Passing Score

Microsoft (scaled)

100 min

Exam Duration

Microsoft

$165

Exam Fee

Microsoft

25-30%

Work Orders & Assets

Largest domain

Jun 30, 2026

Retirement Date

Microsoft

MB-240 has 40-60 questions in 100 minutes with a 700/1000 passing score. Key domains: Manage work orders and customer assets (25-30%), Configure field service applications (20-25%), Schedule and dispatch work orders (15-20%), Mobile app (5-10%), Inventory and purchasing (5-10%), and Microsoft Power Platform (5-10%). The exam fee is $165 USD. Microsoft will retire MB-240 on June 30, 2026 and replace it with new AI Business credentials, so plan accordingly. The credential is valid 1 year and renewed via free Microsoft Learn assessment.

Sample MB-240 Practice Questions

Try these sample questions to test your MB-240 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1A Field Service consultant must group bookable resources by geographic area to drive scheduling. Which OOB Field Service entity should be configured?

A.Territories

B.Business units

C.Resource pools

D.Organizational units

Explanation: Territories in Dynamics 365 Field Service group bookable resources and accounts/work orders geographically and influence scheduling and routing. Business units are a Dataverse security construct, resource pools group resources for capacity, and organizational units represent business divisions used for cost rates.

2Which Field Service entity defines the cost rate (e.g., $50/hour) used to calculate labor cost on a work order?

A.Organizational unit on the bookable resource

B.Territory

C.Pay type

D.Price list

Explanation: Each bookable resource is associated with an organizational unit that defines cost rates used to calculate labor cost. Territories are geographic groupings, pay types affect technician compensation, and price lists drive customer-facing prices not internal cost.

3Which Field Service entity captures a resource's specialized skill (e.g., 'HVAC certification') used for skills-based scheduling?

A.Characteristic with rating value (proficiency model)

B.Resource role

C.Trade

D.Territory

Explanation: Characteristics represent skills or certifications and can be combined with proficiency models for ratings (e.g., 1-5). Resource roles describe job functions (e.g., Technician), trades group services with coverage areas, and territories are geographic.

4Which Field Service object groups multiple required characteristics (skills) and resource counts for a single multi-resource job?

A.Requirement group with requirement group template

B.Resource pool

C.Crew

D.Work order

Explanation: Requirement groups (and templates) define complex requirements such as one electrician plus two helpers for a single job, scheduled together by URS. Resource pools group resources for capacity, crews are predefined teams, and a work order is the customer job itself.

5Which Field Service feature defines a list of trades a resource can perform (e.g., plumbing, electrical) and the geographic coverage for each?

A.Trades and trade coverages

B.Characteristics with proficiency

C.Resource categories

D.Territories alone

Explanation: Trades and trade coverages let administrators define which trades a resource performs and the postal-code-based coverage areas where they perform them. Characteristics are skills (without coverage), categories group resources, and territories alone don't capture trade coverage.

6Which configuration defines the maximum spend allowed on a work order before approval is required?

A.Not-to-exceed (NTE) value on the work order

B.Price list

C.Entitlement

D.Inventory adjustment

Explanation: Not-to-exceed values represent the maximum amount allowed on a work order before approval, which can be configured at the agreement, account, or work order level. Price lists set unit pricing, entitlements define support eligibility, and inventory adjustments change stock levels.

7Which Copilot capability summarizes a long work order including history of activities, parts used, and notes for a technician?

A.Copilot summary on work order in Field Service

B.Outlook Copilot

C.Power BI Q&A

D.Customer Voice analysis

Explanation: Copilot in Field Service includes summary capabilities that condense work order history (activities, parts, notes) into a concise overview for technicians and dispatchers. Outlook Copilot, Power BI Q&A, and Customer Voice serve different purposes.

8Which two product types in Field Service are most relevant for work orders? (Choose the answer listing both correctly.)

A.Inventory product and Non-inventory product

B.Bundle and Family

C.Service and Subscription

D.Fixed asset only

Explanation: Field Service uses Inventory products (tracked in stock) and Non-inventory products (untracked) on work orders, plus Service product types for labor. Bundles and families exist for catalog organization, services and subscriptions are different, and fixed assets is not a Field Service product type.

9Which feature defines the minimum charge amount and minimum charge duration for a service product (e.g., 1-hour minimum)?

A.Service pricing rules with minimum charge values on the price list item

B.Inventory journal

C.Agreement booking

D.Resource role

Explanation: Service pricing rules on price list items support minimum charge amount and duration so labor below the minimum still bills at the floor. Inventory journals adjust stock, agreement bookings schedule services, and resource roles describe job functions.

10Which Field Service configuration associates products with prices for a specific customer or contract?

A.Price list with price list items

B.Inventory adjustment

C.Agreement only

D.Work order resolution

Explanation: Price lists with price list items define currency-specific pricing for products and services that can be assigned to customers, agreements, or work orders. Inventory adjustments don't set prices, agreements use price lists, and work order resolution closes work orders.

About the MB-240 Exam

The Microsoft Dynamics 365 Field Service Functional Consultant Associate (MB-240) exam validates the skills required to implement and configure Dynamics 365 Field Service. It covers configuring bookable resources and territories, managing work orders and customer assets, scheduling and dispatching with the schedule board and Universal Resource Scheduling, the Field Service mobile app, inventory and purchasing, and extending the solution with Power Platform.

Questions

50 scored questions

Time Limit

100 minutes

Passing Score

700/1000 (scaled)

Exam Fee

$165 (Microsoft / Pearson VUE)

MB-240 Exam Content Outline

20-25%

Configure field service applications

Implement security for standard user groups; configure territories, postal codes, organizational units, characteristics with proficiency models, resource roles and categories, Field Service settings, trades and trade coverages, not-to-exceed values, Copilot summary; configure product/service pricing including minimum charges; configure bookable resources (frontline workers, start/end locations, pay types, working hours, time off, time tracking, facilities and equipment); configure scheduling of multiple resources via requirement group templates, resource pools and crews; integrate Dynamics 365 Remote Assist (including one-time call), Dynamics 365 Guides, and the Field Service Portal

25-30%

Manage work orders and customer assets

Configure the work order lifecycle (work order types, work order resolutions, booking statuses and sub-statuses); create and manage work orders (including via Microsoft 365 Copilot in Outlook); manage incidents (incident types and suggestions, requirement group templates, service tasks, products, services); create and manage agreements (booking setup, automatic generation, invoicing, entitlements); manage inspections (templates, attachment to work orders and customer assets, inspections without work orders); configure customer assets (creation rules, child assets, 3D asset models, functional locations, properties and property templates)

15-20%

Schedule and dispatch work orders

Manage scheduling options (schedule board, schedule assistant, fulfillment preferences, quick scheduling, multi-day scheduling, appointments); configure, customize, and manage schedule boards (custom views, requirements panel, schedule board settings, customization); configure the schedule assistant (settings, filtering constraints, troubleshooting); configure Universal Resource Scheduling for custom tables (enable scheduling, configure metadata, geocoding, booking timestamps and journals, actuals)

5-10%

Manage the Field Service mobile app

Deliver work orders by using the mobile app (tasks, booking statuses, follow-up work orders, signatures, images, Field Service technician reports, IoT devices, ad-hoc inspections, offline mode, time entry, related apps like Remote Assist and Guides); set up the mobile app (security roles, customization of forms/views/pages/navigation, location tracking and geofencing, mobile offline profiles, push notifications, barcode features, installation, technician service reports)

5-10%

Manage inventory and purchasing by using the built-in inventory management system

Manage inventory and warehouses (set up warehouses, view product inventory, adjust inventory levels, transfer inventory between warehouses, manually update inventory using inventory journals); manage purchasing and product returns (purchase orders, receivable products, return merchandise authorizations, return to vendor transactions, finalize returns)

5-10%

Implement Microsoft Power Platform

Configure model-driven apps (forms, views, navigation); create custom apps and automations (task-specific canvas apps and custom pages, embedded apps in Field Service, Power Automate cloud flows to automate tasks and enhance Field Service)

How to Pass the MB-240 Exam

What You Need to Know

Passing score: 700/1000 (scaled)
Exam length: 50 questions
Time limit: 100 minutes
Exam fee: $165

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

MB-240 Study Tips from Top Performers

1Spin up a free Microsoft 365 developer tenant and Dynamics 365 trial to practice configuration hands-on

2Master the difference between work order types, incident types, and booking statuses — they are tested often

3Know all bookable resource types: User, Account, Contact, Equipment, Facility, Crew, and Pool

4Understand the schedule board panels (Requirements, Map, Filter) and how URS computes travel time

5Practice configuring agreements end-to-end: booking setup recurrence, invoice setup, entitlements, and price list

6Configure the Field Service mobile app: offline profiles, push notifications, location tracking, geofencing

7Study Connected Field Service (IoT) and how Azure IoT Hub alerts trigger work orders

Frequently Asked Questions

What is the MB-240 exam?

MB-240 is the Microsoft Dynamics 365 Field Service Functional Consultant Associate exam. It validates skills implementing and configuring Dynamics 365 Field Service: bookable resources, work orders, customer assets, agreements, inspections, scheduling with URS and RSO, the Field Service mobile app, inventory and purchasing, and Power Platform extensibility.

How many questions are on the MB-240 exam?

The MB-240 exam has 40-60 questions in 100 minutes. The passing score is 700 out of 1000 (scaled). Question formats include multiple choice, multiple response, drag-and-drop, case studies, and active screen scenarios that test scheduling, work order, and asset configuration.

Is MB-240 still available in 2026?

Microsoft has announced that MB-240 will retire on June 30, 2026, with new AI Business credentials replacing it. If you plan to take the exam, schedule it before June 30, 2026. Existing certifications remain valid for 1 year and can be renewed via the free Microsoft Learn renewal assessment.

What is the largest domain on the MB-240 exam?

Manage work orders and customer assets is the largest domain at 25-30%. It covers the work order lifecycle (types, resolutions, statuses), incident types and suggestions, agreements with booking and invoice setup, inspections (templated and standalone), and customer assets including child assets, functional locations, 3D models, and properties.

How should I prepare for the MB-240 exam?

Plan for 50-70 hours of study over 5-9 weeks. Use the free Microsoft Learn paths for Dynamics 365 Field Service Functional Consultant. Spend hands-on time in a trial environment configuring bookable resources, work orders, agreements, the schedule board, URS, and the mobile app. Complete 100+ practice questions and aim for 80%+ before scheduling.

What jobs can I get with MB-240 certification?

MB-240 demonstrates Dynamics 365 Field Service functional consultant skills and supports roles including: Dynamics 365 Functional Consultant, Field Service Implementation Lead, Service Operations Manager, Power Platform Consultant, and Microsoft Partner technical consultant. It pairs well with PL-200 (Power Platform Functional Consultant) and MB-230 (Customer Service).

What is the difference between Universal Resource Scheduling (URS) and Resource Scheduling Optimization (RSO)?

URS is the underlying scheduling platform that powers the schedule board, schedule assistant, and requirement-to-resource matching for any schedule-enabled table. RSO is an add-on AI service that runs continuously to optimize bookings across the day or week against objectives like minimizing travel time, maximizing utilization, and respecting SLA priorities. RSO requires URS as a prerequisite.