Free IATA Foundation (DIPL-22) Exam Flashcards

Qualify the request: identify who is traveling, purpose, dates, destination, budget, preferences, and any accessibility or documentation needs before proposing products.

A supplier delivers the product, such as an airline, hotel, railway, or cruise line. An intermediary, such as a travel agency, advises the customer and arranges products supplied by others.

Rules can come from governments, carriers, suppliers, or the agency and may change. Identifying the responsible source prevents an agency preference from being presented as a legal or supplier requirement.

It organizes the traveler's booked journey in sequence, including dates, local times, locations, transport, accommodation, and relevant service details. It is a trip plan, not proof that every service has been paid or ticketed.

Collect, use, and share only the personal information needed for the reservation or required process. Protect passport, payment, contact, and preference data from unnecessary disclosure.

A written record preserves the options, conditions, deadlines, and instructions communicated, helping colleagues service the file consistently and reducing later disputes.

It identifies a commercial air-transport location such as an airport or metropolitan area. Always confirm whether a code represents one airport or a city grouping before building the itinerary.

The two-character designator identifies an airline in commercial schedules, reservations, and ticketing. It is different from the three-letter airline designator used in ICAO operational contexts.

A city code can group multiple airports. Selecting the city without checking the specific airport can create an unintended transfer, extra ground travel, or an impossible connection.

An itinerary in which the passenger returns from a different point than the arrival point, or returns to a different point than the original departure city, with the gap traveled separately.

Schedules normally show the local clock time at each airport. Time-zone differences and date changes must be considered before calculating elapsed travel time or a connection.

The calendar date can advance or move back independently of the flight's elapsed duration. Check the displayed arrival date rather than inferring it from clock time alone.

MCT is the shortest officially permitted interval for a specified connection under the applicable airport, carrier, terminal, and itinerary conditions. It is not one universal number for an airport.

A passport is an identity and nationality document issued by the traveler's government. A visa is permission from a destination or transit authority under stated conditions; it does not replace a valid passport.

Requirements can depend on nationality, passport type and validity, destination, transit points, length and purpose of stay, and other traveler circumstances. A rule for one traveler cannot safely be copied to another.

A transit authority may require documents based on nationality, routing, terminal change, baggage collection, or length of connection. Airside transit does not automatically remove all entry or transit requirements.

It should distinguish covered events, exclusions, limits, deductibles, eligibility, and the claims process. A policy name alone does not prove that a specific cancellation, medical event, or activity is covered.

The booking and travel documents must follow the carrier's rules and align with the traveler's identity document. A name discrepancy can disrupt check-in or require a restricted and potentially costly correction.

Record the need accurately, send the appropriate request through the selected booking process, and verify the supplier's response. A request is not guaranteed merely because it was entered.

A nonstop flight travels between two points without an intermediate stop. A direct flight keeps one flight number but may stop en route, so 'direct' does not necessarily mean nonstop.

It is a flight sold under one airline's designator and flight number but operated by another airline. The operating carrier matters for check-in, onboard service, baggage, and operational notices.

An interline arrangement can let participating airlines cooperate on an itinerary, ticket, or baggage handling. The exact services depend on the carriers' agreements and must be verified for the routing.

Cabin class describes the onboard service cabin, while booking class is an inventory code within a cabin that can carry different fare conditions, availability, and mileage treatment.

Allowance can vary by fare, route, carrier, status, and operating arrangement. A general cabin label or past trip does not establish the allowance for a new ticket.

Compare total price and conditions as well as airports, operating carriers, stops, connection risk, schedule, baggage, change and refund rules, and included services.

It identifies which meals are included in the room rate, such as room only or bed and breakfast. The exact inclusions and serving conditions must be confirmed with the property or rate details.

The guarantee explains how the room is held, often with payment details. The cancellation policy states the deadline and charge for canceling or failing to arrive; guaranteeing a room does not make it freely cancelable.

The vehicle is collected at one location and returned at another. Availability, geographic restrictions, and a one-way charge may apply and must be checked before confirmation.

Compare them for the traveler's actual dates and routes, including reservation requirements, train restrictions, flexibility, and total cost. A pass is not automatically the cheapest option.

Deck, position, nearby facilities, accessibility, view, and motion sensitivity can affect suitability. The same broad cabin category may contain materially different locations or features.

Identify the included and excluded transport, accommodation, meals, visits, transfers, guide services, taxes or fees, minimum participation rules, and change or cancellation conditions.

They encourage the customer to explain goals, priorities, and constraints instead of merely confirming the consultant's assumptions, producing a more suitable recommendation.

A feature is an objective attribute, such as a nonstop schedule. A benefit explains how that attribute meets the customer's need, such as reducing travel time and connection risk.

It states the priced services, currency, total, inclusions, exclusions, availability status, fare or supplier conditions, payment and ticketing deadlines, and how long the quote can be relied upon.

Listen without interruption, acknowledge the impact, clarify the facts and desired outcome, then explain the action you can take and when the customer will receive an update.

Use clear, respectful language; ask rather than infer preferences; confirm understanding; and adapt communication without stereotyping the traveler.

Following up confirms that unresolved service issues are handled, captures useful feedback, and shows that the relationship continues after payment or departure.

It is the set of conditions governing use of a fare, such as eligibility, dates, routing, minimum or maximum stay, advance purchase, changes, refunds, and combinations.

It identifies a specific reservation inventory bucket. It helps connect availability to a fare but does not, by itself, reveal every fare rule or onboard service.

The fare may have restrictive change, refund, routing, baggage, or purchase rules. Suitability depends on the traveler's needs and risk tolerance, not price alone.

The e-ticket is the carrier's electronic record of ticketed travel. The itinerary receipt communicates details to the passenger, but the document itself is not the electronic ticket record.

It is the ticket component associated with a particular flight segment. Coupon status and sequence matter when travel is changed, refunded, or used out of order.

A reissue applies the value of an existing ticket to changed travel under the fare rules. A refund returns eligible value through the permitted process instead of issuing replacement travel.

The customer needs the payable total and a clear explanation of what is included. Quoting only a base fare can make options look misleadingly inexpensive.

A PNR stores the reservation and servicing information needed to manage a travel file, such as traveler identification, itinerary, contacts, service information, and ticketing arrangements.

Availability is an inventory display at a point in time. A segment becomes usable only after it is booked and returns the appropriate confirmation status in the selected system.

It is the deadline by which a reservation must be ticketed under the booking and fare conditions. If it is missed, the reservation or quoted fare may be canceled or lost.

A queue organizes reservation files requiring action, such as schedule changes, ticketing deadlines, messages, or follow-up. It supports timely servicing but still requires a user to review and act.

Review catches incorrect names, dates, airports, statuses, contacts, deadlines, and service details before the file is finalized and passed into later ticketing or servicing work.

No. The business workflow may be similar, but commands, formats, screens, and responses are platform-specific. Practice exact syntax only in the IATA course and Electronic Booking Tool for the chosen elective.