How is LCA Office Administration and Customer Care assessed?

Through module Key Assignments and attendance for module credits, plus a final vocational specialism examination with a practical performance assignment (briefs issued in advance) and a written examination. SEC guidance for this specialism has commonly weighted the practical at 40% and the written paper at 60% of the final specialism examination (up to 12 credits).

What are the four modules?

Module 1 Retailing and Selling; Module 2 Office Assistant; Module 3 Office Practice; Module 4 Retailing and the Consumer. The school/teacher chooses order of completion, but Module 2 is recommended before Module 3.

Is this the same as Established Leaving Certificate Business?

No. Office Administration and Customer Care is a distinct LCA vocational specialism with its own NCCA module descriptor, Key Assignments and SEC practical/written assessment. Established LC Business has a different specification and grading model.

How many credits can this specialism contribute?

Module completion credits follow the LCA rules for specialism modules (typically one credit per module where there is a final exam). The final specialism examination contributes up to 12 credits within the LCA programme’s final-examination allocation.

What practical skills does the course emphasise?

Office equipment use, filing, telephone techniques, business documents, recording mail and messages, petty cash (imprest), customer service and selling, cash handling and basic retail calculations, merchandising/display and safe working practices.

How does LCA overall grading work?

Students accumulate up to 200 credits from modules, seven Student Tasks and final examinations. Pass is 120–139 credits, Merit 140–169, Distinction 170–200. Below 120 credits may lead to a Record of Experience rather than the full award.

Are these official State Examinations Commission questions?

No. These are original OpenExamPrep single-best-answer concept questions. You still need to complete authentic Key Assignments, practise practical skills and use official SEC past papers and briefs where available.

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2026 Statistics

Key Facts: LCA Office Administration & Customer Care Exam

4 modules

Office Administration and Customer Care has four modules: Retailing and Selling, Office Assistant, Office Practice, Retailing and the Consumer

NCCA Office Administration and Customer Care module descriptor

12 credits

Vocational specialism final examination contributes up to 12 credits in the LCA award

LCA Programme Statement (curriculumonline.ie)

40% + 60%

SEC guidance for this specialism has commonly weighted practical test 40% and written examination 60%

SEC LCA vocational specialism assessment guidance

4 periods/wk

Recommended teaching time is about four periods of approximately 40 minutes per week

NCCA Office Administration and Customer Care module descriptor

Mod 2 → 3

Module 2 Office Assistant is recommended before Module 3 Office Practice

NCCA Office Administration and Customer Care module descriptor

200 credits

Maximum LCA credits overall; Pass 120–139, Merit 140–169, Distinction 170–200

LCA Programme Statement / Citizens Information

€116

2026 school-based Leaving Certificate examination entry fee (medical card exemptions apply)

Citizens Information / Department of Education State Examinations 2026

Specialism

Office Administration and Customer Care is an LCA vocational specialism option, not Established LC Business

NCCA / LCA Programme Statement

LCA Office Administration and Customer Care is a vocational specialism with four modules on retail selling, office skills, office practice and consumer/employee topics. Official final assessment is practical plus written (commonly 40%/60%) for up to 12 credits within the 200-credit LCA award. This bank provides free original concept MCQs for revision.

Sample LCA Office Administration & Customer Care Practice Questions

Try these sample questions to test your LCA Office Administration & Customer Care exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1How many modules are in the LCA Office Administration and Customer Care course?

A.Two modules

B.Three modules

C.Four modules

D.Six modules

Explanation: The NCCA module descriptor states the course consists of four modules: Retailing and Selling, Office Assistant, Office Practice, and Retailing and the Consumer.

2Which module introduces practical office skills such as filing and telephone techniques?

A.Module 1: Retailing and Selling

B.Module 2: Office Assistant

C.Module 4: Retailing and the Consumer

D.Module 3: Office Practice only for selling

Explanation: Module 2 Office Assistant introduces practical office skills, office equipment, filing and communications including telephone techniques.

3Which sequence is recommended in the module descriptor?

A.Complete Module 3 before Module 2

B.Complete Module 2 Office Assistant before Module 3 Office Practice

C.Complete Module 4 first, then Module 1

D.Complete only Module 1 and Module 4

Explanation: Order of modules is at teacher discretion, but the descriptor recommends Module 2 Office Assistant before Module 3 Office Practice.

4What is the main role of a retailer in the chain of distribution?

A.To manufacture goods only

B.To sell goods and services to the final consumer

C.To set national interest rates

D.To insure all employers against fire only

Explanation: The retailer sells goods and services to the final consumer and is a key link between producers/wholesalers and customers.

5Which of the following is a type of retail organisation listed in Module 1?

A.Sole trader

B.Central bank

C.High Court

D.Weather station

Explanation: Module 1 requires students to identify retail outlet types including sole trader, multiple store, department store, superstores, hypermarkets and co-operatives.

6Why is product knowledge important when selling?

A.It replaces the need for any customer service

B.It helps the salesperson explain functions, features, materials and origins

C.It means prices never need to be displayed

D.It allows the store to ban all returns forever

Explanation: Customer relations outcomes emphasise product knowledge — functions, special features, materials and origins — when selling.

7Which selling situation relies heavily on the customer selecting goods with limited staff assistance?

A.Self-service

B.Personal service only with a full valet

C.Court mediation

D.Wholesale manufacturing

Explanation: Students must distinguish self-service, self-selection and personal service; self-service emphasises customer selection with limited staff help.

8What is an organisational chart used for in an office?

A.To show the structure of roles and reporting relationships

B.To calculate VAT exclusively

C.To replace all filing systems

D.To list only customer complaints

Explanation: Module 2 asks students to present an organisational chart showing office/departmental structure and roles.

9Which item is common office equipment that Module 2 expects students to use?

A.Photocopier

B.Bulldozer

C.MRI scanner

D.Tractor

Explanation: Common office equipment examples include photocopier, calculator, stapler, guillotine, telephone, fax and filing cabinet.

10Which of the following is a common office stationery item?

A.Headed paper

B.Concrete mix

C.Surgical suture

D.Railway sleeper

Explanation: Module 2 lists stationery such as headed paper, envelopes, memos, diaries, paper clips and correction fluid.

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Key Facts: LCA Office Administration & Customer Care Exam

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