Free Practice Questions for LCA Office Administration & Customer Care
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Key Facts: LCA Office Administration & Customer Care Exam
4 modules
Office Administration and Customer Care has four modules: Retailing and Selling, Office Assistant, Office Practice, Retailing and the Consumer
NCCA Office Administration and Customer Care module descriptor
12 credits
Vocational specialism final examination contributes up to 12 credits in the LCA award
LCA Programme Statement (curriculumonline.ie)
40% + 60%
SEC guidance for this specialism has commonly weighted practical test 40% and written examination 60%
SEC LCA vocational specialism assessment guidance
4 periods/wk
Recommended teaching time is about four periods of approximately 40 minutes per week
NCCA Office Administration and Customer Care module descriptor
Mod 2 → 3
Module 2 Office Assistant is recommended before Module 3 Office Practice
NCCA Office Administration and Customer Care module descriptor
200 credits
Maximum LCA credits overall; Pass 120–139, Merit 140–169, Distinction 170–200
LCA Programme Statement / Citizens Information
€116
2026 school-based Leaving Certificate examination entry fee (medical card exemptions apply)
Citizens Information / Department of Education State Examinations 2026
Specialism
Office Administration and Customer Care is an LCA vocational specialism option, not Established LC Business
NCCA / LCA Programme Statement
LCA Office Administration and Customer Care is a vocational specialism with four modules on retail selling, office skills, office practice and consumer/employee topics. Official final assessment is practical plus written (commonly 40%/60%) for up to 12 credits within the 200-credit LCA award. This bank provides free original concept MCQs for revision.
Sample LCA Office Administration & Customer Care Practice Questions
Try these sample questions to review concepts for the LCA Office Administration & Customer Care exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1How many modules are in the LCA Office Administration and Customer Care course?
2Which module introduces practical office skills such as filing and telephone techniques?
3Which sequence is recommended in the module descriptor?
4What is the main role of a retailer in the chain of distribution?
5Which of the following is a type of retail organisation listed in Module 1?
6Why is product knowledge important when selling?
7Which selling situation relies heavily on the customer selecting goods with limited staff assistance?
8What is an organisational chart used for in an office?
9Which item is common office equipment that Module 2 expects students to use?
10Which of the following is a common office stationery item?
About the LCA Office Administration & Customer Care Exam
Leaving Certificate Applied Office Administration and Customer Care is a vocational specialism in Ireland’s two-year LCA programme. The NCCA module descriptor develops practical office, retail and customer-care skills of a broad personal and vocational nature, and recommends setting up a practice office in the classroom. Students complete four modules: Retailing and Selling; Office Assistant; Office Practice; and Retailing and the Consumer. Content spans retail organisations and selling, office equipment and filing, telephone techniques, recording information, petty cash (imprest system), health and safety, consumer law (including the Sale of Goods and Supply of Services Act 1980 and Consumer Information Act 1978), payments and documents, merchandising, and employee rights. Final specialism assessment by the State Examinations Commission includes a practical performance assignment (briefs issued in advance) and a written examination, commonly weighted 40% practical and 60% written for up to 12 credits. LCA itself is awarded at Pass, Merit or Distinction based on total credits out of 200. This practice bank offers original multiple-choice concept questions — it does not simulate the practical assignment or reproduce SEC examination materials.
Exam sponsor: State Examinations Commission (SEC), Ireland. The requirements and fees below concern the certification or admission exam, separate from our free practice resources.
Assessment
Four modules (order of completion is at teacher discretion; Module 2 Office Assistant is recommended before Module 3 Office Practice): Module 1 Retailing and Selling (retail organisations, selling techniques, customer relations); Module 2 Office Assistant (office role and functions, filing, communications); Module 3 Office Practice (recording information, petty cash, personal/interpersonal skills, health and safety); Module 4 Retailing and the Consumer (consumer and the law, calculations and payments, advertising and display, being an employee). Vocational specialism final examination: practical test and written examination (commonly weighted 40% practical / 60% written in SEC guidance), together contributing 12 credits within LCA final examinations. Distinct from Established Leaving Certificate Business.
Time Limit
Practical performance assignment briefs are issued in advance by the SEC (commonly circulated around March). Written and practical examinations follow the final-year SEC timetable. Key Assignments are completed during each module session across two years. Typical teaching time is about four periods of 40 minutes per week.
Passing Score
LCA award bands use total credits: Pass 120–139, Merit 140–169, Distinction 170–200 (maximum 200). Office Administration and Customer Care contributes module/Key Assignment credits plus up to 12 final specialism examination credits. No single specialism pass mark alone certifies the LCA.
Exam / Certification Fees
Covered under the school-based Leaving Certificate examination fee arrangements set annually by the SEC (2026 school-based entry €116; medical card exemptions apply). No separate published per-specialism LCA Office Administration fee for school candidates.
Exam sponsor websiteFees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.
Our practice resources: topics covered
We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.
Retailing and Selling
Practice covers chain of distribution, sole trader, multiples, department stores, superstores, hypermarkets and co-operatives, non-shop retailing, salesperson functions and qualities, service styles and customer loyalty.
Office Assistant
Practice covers office layouts and information functions, departments and organisational charts, equipment and stationery, business letters and envelopes, filing methods, telephone technique, email/fax and photocopier skills.
Office Practice
Practice covers sorting mail, visitor and message records, receipts and payments books, postage book, petty cash and imprest, teamwork and supervision, grooming and timekeeping, and office health and safety.
Retailing and the Consumer
Practice covers consumer rights, receipts and proof of purchase, key Irish consumer legislation concepts, VAT and discounts, mark-up versus margin, cash register and payment documents, display and promotion, and employee rights.
Assessment structure
Practice covers the four-module specialism, recommended module sequence, Key Assignments, practical and written final exam weighting, 12 final credits and the 200-credit LCA award.
Preparing for the LCA Office Administration & Customer Care Exam
What You Need to Know
- Passing score: LCA award bands use total credits: Pass 120–139, Merit 140–169, Distinction 170–200 (maximum 200). Office Administration and Customer Care contributes module/Key Assignment credits plus up to 12 final specialism examination credits. No single specialism pass mark alone certifies the LCA.
- Assessment: Four modules (order of completion is at teacher discretion; Module 2 Office Assistant is recommended before Module 3 Office Practice): Module 1 Retailing and Selling (retail organisations, selling techniques, customer relations); Module 2 Office Assistant (office role and functions, filing, communications); Module 3 Office Practice (recording information, petty cash, personal/interpersonal skills, health and safety); Module 4 Retailing and the Consumer (consumer and the law, calculations and payments, advertising and display, being an employee). Vocational specialism final examination: practical test and written examination (commonly weighted 40% practical / 60% written in SEC guidance), together contributing 12 credits within LCA final examinations. Distinct from Established Leaving Certificate Business.
- Time limit: Practical performance assignment briefs are issued in advance by the SEC (commonly circulated around March). Written and practical examinations follow the final-year SEC timetable. Key Assignments are completed during each module session across two years. Typical teaching time is about four periods of 40 minutes per week.
- Exam / certification fees: Covered under the school-based Leaving Certificate examination fee arrangements set annually by the SEC (2026 school-based entry €116; medical card exemptions apply). No separate published per-specialism LCA Office Administration fee for school candidates. Official sources
Using Our Practice Resources
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LCA Office Administration & Customer Care: Suggested Study Strategy
Frequently Asked Questions
How is LCA Office Administration and Customer Care assessed?
Through module Key Assignments and attendance for module credits, plus a final vocational specialism examination with a practical performance assignment (briefs issued in advance) and a written examination. SEC guidance for this specialism has commonly weighted the practical at 40% and the written paper at 60% of the final specialism examination (up to 12 credits).
What are the four modules?
Module 1 Retailing and Selling; Module 2 Office Assistant; Module 3 Office Practice; Module 4 Retailing and the Consumer. The school/teacher chooses order of completion, but Module 2 is recommended before Module 3.
Is this the same as Established Leaving Certificate Business?
No. Office Administration and Customer Care is a distinct LCA vocational specialism with its own NCCA module descriptor, Key Assignments and SEC practical/written assessment. Established LC Business has a different specification and grading model.
How many credits can this specialism contribute?
Module completion credits follow the LCA rules for specialism modules (typically one credit per module where there is a final exam). The final specialism examination contributes up to 12 credits within the LCA programme’s final-examination allocation.
What practical skills does the course emphasise?
Office equipment use, filing, telephone techniques, business documents, recording mail and messages, petty cash (imprest), customer service and selling, cash handling and basic retail calculations, merchandising/display and safe working practices.
How does LCA overall grading work?
Students accumulate up to 200 credits from modules, seven Student Tasks and final examinations. Pass is 120–139 credits, Merit 140–169, Distinction 170–200. Below 120 credits may lead to a Record of Experience rather than the full award.
Are these official State Examinations Commission questions?
No. These are original OpenExamPrep single-best-answer concept questions. You still need to complete authentic Key Assignments, practise practical skills and use official SEC past papers and briefs where available.