Product-Specific Systems Knowledge
45%of exam
Product Configuration
36%of exam
Implementation Strategies + Best Practices
19%of exam
Quick Facts
- Exam code
- AP-222
- Credential
- Agentforce 360 Public Sector
- Questions
- 50 multiple-choice/multiple-select
- Time
- 75 minutes
- Pass
- 70%
- Fee
- USD 150
- Delivery
- Onsite or online proctored
- Prerequisite
- None
- Retakes
- 3 per release cycle
- Renamed
- July 24, 2026
Licensing Chain
Apply -> Authorize -> Visit -> Violate -> Enforce
Application: intakeAuthorization: permitVisit: inspectionViolation: findingEnforcement: remedy
InspectionType vs Visit
InspectionType
- Setup record
- Defines inspection kind
- Reusable
Visit
- Transaction record
- Actual site visit
- Date, place, inspector
Definition vs occurrence
Site Template Picker
- Apply, renew permits→Licenses And Permits
- Apply for benefits→Benefit Assistance
- External grant reviewers→Grantmaking
- Declared emergency→Emergency Response Site
- Hiring managers review requisitions→Employee Site
- Job seekers apply→Career Site
- Partner delivers services→Service Provider Portal
Licenses + Permits
- BusinessLicenseApplication
- Business permit request
- IndividualApplication
- Person license request
- BusinessLicense
- Issued authorization record
- PreliminaryApplicationRef
- Saved pre-screening formStaging
- BusRegAuthorizationType
- Activity to permit type
- BusRegAuthTypeDependency
- Permit requires another permit
- RegulatoryCode
- Rule being enforced
- RegulatoryAuthority
- Agency granting authorization
Grant Money Path
Opportunity -> Application -> Decision -> Award -> Disbursement
Opportunity: advertisedDecision: approve/denyAward: approved grantDisbursement: payment
FundingAward vs FundingDisbursement
FundingAward
- Approved grant
- Holds requirements
- One per approval
FundingDisbursement
- One payment out
- Many per award
- Tracks money issued
Grant vs payment
Document + Reporting Picker
- Produce Word permit letter→Document Generation
- Read uploaded paper form→Intelligent Form Reader(Textract license)
- Track required uploads→Document Checklist Item
- Collect a signature→eSignature integration(Named Credential)
- Operational lists, metrics→Reports and dashboards
- Large blended datasets→CRM Analytics(Drillable, embedded)
Inspections + Violations
- InspectionType
- Setup: kind of inspection
- Visit
- Actual compliance site visit
- AssessmentIndicatorDefinition
- Reusable compliance marker
- AssessmentTask
- Check performed onsite
- AssessmentTaskDefinition
- Pairs task, indicator definition
- RegulatoryCodeViolation
- Violation found onsite
- ViolationType
- Violation classification
- ViolationEnforcementAction
- Authority response to violation
Benefit vs BenefitAssignment
Benefit
- What agency offers
- Program-level definition
BenefitAssignment
- One constituent's enrollment
- Comes from application
Offer vs enrollment
Complaints + Action Plans
- PublicComplaint
- Complaint from public user
- ComplaintCase
- Links complaint to Case
- ActionPlanTemplate
- Reusable task blueprint
- ActionPlanTemplateVersion
- Published, usable versionPublish first
- ActionPlan
- Applied template instance
- ActionPlanItem
- One task instance
Form Reader vs Document Generation
Intelligent Form Reader
- Reads uploads
- Textract OCR
- Data into records
Document Generation
- Writes documents
- Merges templates
- Data into files
Inbound vs outbound
Grantmaking Objects
- FundingOpportunity
- Advertised pool of money
- IndividualApplication
- Grant request submitted
- ApplicationDecision
- Final decision on application
- FundingAward
- Approved grant record
- FundingDisbursement
- One payment out
- FundingAwardRequirement
- Deliverable the grantee owes
- FundingAwardAmendment
- Scope or finance change
- FundingAwardParticipant
- Per-record award access
- FundingOppParticipant
- Per-record opportunity access
Benefits + Programs
- Benefit
- What the agency offers
- BenefitAssignment
- One constituent's enrollment
- BenefitDisbursement
- Benefit actually issued
- BenefitType
- Individual or group class
- BenefitProduct
- Authorized deliverable product
- BenefitSchedule
- Plan for delivering benefit
- Program
- Governs enrollment, disbursement
- ProgramEnrollment
- Enrollment details recorded
Employee + Emergency Response
- RecruitmentRequisition
- Request to fill vacancy
- RecruitmentPosting
- Advertised vacancy
- JobPosition
- Instance of employment
- EmploymentOffer
- Offer made to candidate
- Position
- Functional role definition
- PayGrade
- Groups similar positions
- Employee2
- Employee within organization
Documents + eSignature
- DocumentChecklistItem
- One required document upload
- ReceivedDocument
- Record for uploaded file
- Intelligent Form Reader
- OCR extracts uploaded data
- Amazon Textract
- OCR engine; license required
- PDF, PNG, JPEG
- Accepted intake formats
- Document Generation
- Merges template with data
- Named Credential
- Auth for eSignature callouts
- Trusted URL
- Allows vendor iframe
Four Data Mappers
Extract, Turbo, Load, Transform
Extract: many objectsTurbo: one objectLoad: writes backTransform: reshapes only
Decision Matrix vs Table
Decision Matrix
- Matches one row
- Returns that row
- Called by expression sets
Decision Table
- Rules in objects
- Operators per field
- Multiple outputs possible
Fixed grid vs maintainable rules
OmniStudio Component Picker
- Guided multi-step intake→OmniScript
- Read-only record summary→FlexCard(Can launch OmniScript)
- Read one object fast→Turbo Extract(No formulas)
- Read multiple objects→Extract(Formulas, filters)
- Write records back→Load
- Reshape JSON only→Transform
- Chain server-side steps→Integration Procedure(One round trip)
- Configuration genuinely cannot→Apex(Last resort)
OmniStudio Components
- OmniScript
- Guided multi-step intake
- FlexCard
- Compact record summary
- Data Mapper
- Reads or writes records
- Integration Procedure
- Server-side chained logic
- Document Generation
- Produces merged documents
- Discovery Framework
- Powers dynamic assessments
Rules Engine Stack
Expression Set calls Matrix and Table
Set: orchestratesMatrix: one rowTable: editable rulesExplainer: evidence
Extract vs Turbo Extract
Extract
- Multiple objects
- Formulas and filters
- JSON, XML, custom
Turbo Extract
- Single object type
- No formulas
- Faster at runtime
Power vs speed
Business Rules Picker
- Sequential calculation flow→Expression Set
- One row, one outcome→Decision Matrix
- Staff edit thresholds→Decision Table(Object or metadata)
- Need multiple outputs→CSV decision table(Object returns first)
- Must justify determination→Decision Explainer(Appeals, audits)
Data Mapper Types
- Extract
- Many objects; formulas allowed
- Turbo Extract
- One object; faster, simpler
- Load
- Creates and updates records
- Transform
- Reshapes data; no query
OmniScript vs FlexCard
OmniScript
- Guided steps
- Collects input
- Application intake
FlexCard
- Compact summary
- Mostly read-only
- Launches OmniScripts
Collect vs display
Business Rules Engine
- Expression Set
- Calculation engine of rules
- Decision Matrix
- One row, one outcome
- Decision Table
- Object rules, multiple outputs
- Decision Explainer
- Stores decision evidence
- Lookup Table
- Expression set retrieval step
- Aggregation
- Summarizes values in set
Relationship Center vs Timeline
Relationship Center
- Graphs relationships
- Household connections
- Related records
Timeline
- Date sequence
- Events and milestones
- Chronological view
Who versus when
Experience Cloud Templates
- Licenses And Permits
- Apply, renew, assess needs
- Benefit Assistance
- Apply for benefits, complaints
- Grantmaking
- Opportunities, applications, external reviewers
- Emergency Response Site
- Crisis assistance requests
- Employee Site
- Requisitions, postings, assessments
- Career Site
- Job seekers apply, track
- Service Provider Portal
- Providers process referral requests
Agentforce Service Console
- Action Launcher
- Agent starts common actions
- Record Alerts
- Surfaces critical record information
- Actionable Relationship Center
- Interactive relationship visualization
- Timeline
- Chronological interaction view
- Identity Verification
- Confirm before sensitive disclosure
- Interaction Summaries
- Meeting notes documented
- Life Events
- Constituent milestones displayed
- Party Relationship Group
- Household-level determinations
Build Order
OmniStudio, BRE, Flow, Action Plans, then Apex
Declarative firstApex last resortExtend, don't replace
Gov Cloud Plus vs Defense
Government Cloud Plus
- FedRAMP High
- DoD IL2
- Civilian agencies
Plus - Defense
- DoD IL4
- DoD IL5
- Defense workloads
IL2 vs IL4/IL5
Architecture Layers
- Salesforce Platform
- Single source of truth
- Agentforce Service
- Cases, constituent view
- Experience Cloud
- Public-facing portals
- Public sector data model
- Purpose-built government objects
- Industry Common Layer
- Shared Industries tooling
Cloud Tier Ladder
Moderate -> High + IL2 -> IL4/IL5
Gov Cloud: ModeratePlus: High + IL2Defense: IL4/IL5
Government Cloud Tiers
- Government Cloud
- FedRAMP Moderate
- Government Cloud Plus
- FedRAMP High; DoD IL2
- Gov Cloud Plus - Defense
- DoD IL4 and IL5
- Salesforce Shield
- Encryption, monitoring, audit trail
- Confirm tier early
- Constrains available features
Discovery + Design
- Persona mapping
- Drives templates and sharing
- Process mapping
- Drives component selection
- Extend standard objects
- Keeps prebuilt relationships
- Sharing design
- Roles, rules, participant records
- Data quality plan
- Match, dedupe before cutover
- Audit needs early
- Evidence cannot be retrofitted
Common Traps
Type versus transaction
InspectionType is setup ≠ Visit is the inspection
Award versus payment
FundingAward is approval ≠ Disbursement is money out
Amend, do not replace
Amendment keeps history ≠ New award orphans requirements
Matrix versus table
Matrix returns one row ≠ Table rules stay editable
Turbo Extract limits
Turbo reads one object ≠ No formulas or transformations
Reader versus generator
Form Reader reads uploads ≠ Document Generation writes files
Access versus org defaults
Participant records grant precisely ≠ Org-wide defaults grant bluntly
Extend, never rebuild
Add fields to standard ≠ Custom object loses templates
Staging versus live
PreliminaryApplicationRef holds drafts ≠ Data Mapper moves submitted
IL2 is not IL5
Gov Cloud Plus is IL2 ≠ Defense edition covers IL5
Last Minute
- 1.Systems knowledge = 45% of exam
- 2.Configuration 36%; strategy 19%
- 3.50 questions, 75 minutes, 70%
- 4.Retake waits: 24 hours, 14 days
- 5.Intake = OmniScript; summary = FlexCard
- 6.Turbo Extract = one object only
- 7.Matrix = one row; Table = editable
- 8.Visit = inspection; InspectionType = setup
- 9.FundingAward approves; Disbursement pays
- 10.Benefit offers; BenefitAssignment enrolls
- 11.Amend awards, never replace them
- 12.Extend standard objects, avoid custom
- 13.Government Cloud Plus = FedRAMP High
- 14.Defense edition = IL4 and IL5
- 15.Form Reader reads; Document Generation writes
- 16.Decision Explainer proves the determination
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