Credentia Exam Logistics: Registration, Eligibility Routes, Fees & Score Reports
Key Takeaways
- All Rhode Island NNAAP testing runs through the Credentia Platform account, where you apply, schedule, reschedule, view score reports, and file grievances.
- Eligibility route E-1 is the standard trained-candidate route; E-2 is the nursing student route with the written exam only; E-3 covers lapsed Rhode Island nursing assistants.
- Fees are $55 for written, English oral, or Spanish oral, and $110 for skills — non-refundable, and a new fee applies to every retake.
- Score reports are usually posted to the Credentia account within a few hours of the testing event; contact customer service only after 24 hours.
- If your name, date of birth, or Social Security number is wrong, submit the Correction Form through your Credentia account before test day.
Credentia Exam Logistics: Registration, Eligibility Routes, Fees & Score Reports
Everything administrative in Rhode Island testing happens in one place: your Credentia Platform account. RIDOH handles the license; Credentia handles the exam.
Your Credentia Platform Account
Create the account at the Rhode Island nurse aide page and use it to:
- Submit an Examination Testing Application and check its status
- Submit a Correction Form to fix your name, date of birth, or Social Security number — do this before your scheduled exam
- Find test sites and availability
- Schedule, reschedule, or cancel an examination
- View exam details — type, date, time, and location
- View your Score Report
- Submit an excused absence application
- Submit and review a grievance for a completed examination
- Change your address and phone number
Call Credentia customer service (888-204-6249) only for account and technical problems: account creation failures, missing activation links, voucher code errors, testing application issues, scheduling error messages, or a score report still not visible 24 hours after your exam.
Contact RIDOH (401-222-2828, or 401-222-5888 for license application questions) for anything about the handbook, initial licensing requirements, renewal requirements, or a name or address change on your license. Note that you must keep both records current — Credentia for testing and RIDOH within 10 days for licensure.
Eligibility Routes
Credentia sorts every Rhode Island candidate into an "E" category.
| Route | Who it covers | What they take |
|---|---|---|
| E-1 — Nursing Assistant | Completed a RIDOH-approved nursing assistant training program. One year from the date training began to pass; miss it and you must re-train | Both parts |
| E-2 — Nursing Student | Actively matriculated in a nursing program with at least two clinical courses completed, including Fundamentals of Nursing. Requires a signed letter of verification from the nursing school submitted to RIDOH | Written examination only |
| E-3 — Lapsed Nursing Assistant | Rhode Island license lapsed more than 24 months → must re-train and re-apply under E-1. Lapsed less than 24 months → contact RIDOH and provide evidence of at least 8 hours of nursing assistant work in the prior 24 months | Depends on RIDOH determination |
⚠️ The Rhode Island handbook notes that E-3 and E-4 candidates have only ONE attempt. If such a candidate fails, they must re-train and re-apply under the standard E-1 route rather than using the ordinary three-attempt allowance.
Fees and Who Pays Them
| Examination | Fee |
|---|---|
| Written Exam | $55 |
| English Oral Exam | $55 |
| Spanish Oral Exam | $55 |
| Skills Exam | $110 |
| First sitting (both parts required) | $165 |
- Payment is by credit card, debit card, single-use card, or electronic voucher. Training programs can purchase vouchers.
- Fees are not refundable.
- A new examination fee is charged each time you retake any part.
- Under federal and Rhode Island law, nursing homes are required to pay the NNAAP fees for their nurse aide employees, including individuals required to re-test.
Separately, RIDOH charges a $35 nursing assistant application fee and a $35 renewal fee.
Identification and Test Day
- Bring two forms of official, signature-bearing identification, at least one of which is a government-issued photo ID. Credentia can deny admission if your identification does not match its requirements or your application.
- Names must match. Use the Correction Form in advance if anything is wrong — you cannot fix it at the door.
- The Written Examination in Rhode Island is delivered online proctored; you take it remotely under proctoring rather than at a test center. If you take the online proctored oral exam, you must supply your own wired headset.
- The Skills Evaluation is assigned to a regional Rhode Island testing location based on availability. Arrive 30 minutes early and plan to spend the day, because you will also serve as the candidate volunteer for another candidate.
Absences, Cancellation and Rescheduling
Use the Credentia Platform to cancel or reschedule within the published window, and file an excused absence application if something unavoidable prevents you from testing. This matters more in Rhode Island than in most states: the handbook states that if you were scheduled to test three times and did not become licensed — whether from failing or from absences — you must re-train. An unexcused absence can consume an attempt.
Score Reports
| Situation | Timing |
|---|---|
| Normal | Score report posted to your Credentia account, generally within a few hours after the day's testing event completes; you get an email notification |
| Not visible | Wait 24 hours, then call 888-204-6249 |
| Technical difficulty requiring hand scoring | Answer sheet mailed overnight to Credentia; report available in 5–7 calendar days |
| Skills Evaluation | The Nurse Aide Evaluator faxes the skills answer sheet for scoring; the report indicates pass or fail |
After you pass both parts you can verify your Nursing Assistant license status with RIDOH. RIDOH mails the license. If you have not received it within 60 days of your examination date, contact RIDOH at 401-222-5888.
Grievances and Test Review
If you believe something went wrong during a completed examination — an equipment failure, an environmental problem, an evaluator issue — you may submit a grievance application through your Credentia account. A grievance is about the conditions of the administration; it is not an appeal of a score you disagree with.
A Practical Timeline
Week 0 Begin RIDOH-approved training <-- the 1-year clock starts HERE
Weeks 1-12 120 clock hours: 80 classroom + 40 practical
Week 12 Program completes; program files RIDOH application
and schedules Credentia testing WITHIN 10 DAYS
Week 12+ Apply for 120-day Temporary Permit if you will work
Weeks 13-16 Take Written (online proctored) and Skills (regional site)
Score reports within hours
Weeks 14-20 RIDOH mails Nursing Assistant license (allow up to 60 days)
Month 6 If continuously employed at the same facility, the $35
application fee must be refunded to you by the facility
A candidate is actively enrolled in an associate degree nursing program and has completed Fundamentals of Nursing plus one other clinical course. Under Rhode Island rules, what does she need to do to be licensed as a nursing assistant?
A Rhode Island candidate notices her Credentia application shows her maiden name, but her government photo ID shows her married name. What should she do?
A candidate passed the Skills Evaluation six hours ago but cannot see a score report in her Credentia account. What should she do?