100+ Free CILA CH2 Practice Questions
Pass your CILA Certificate CH2 Claims Handling exam on the first try — instant access, no signup required.
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Sample CILA CH2 Practice Questions
Try these sample questions to test your CILA CH2 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1What is the primary objective of First Notice of Loss (FNOL)?
2Which is a key fraud indicator at FNOL?
3What does 'average' refer to in property insurance?
4Property insured for £80k, valued at £100k. £20k loss. Payout with average?
5Who holds the burden of proof for policy cover?
6What is subrogation?
7When to set initial reserve?
8Primary purpose of site visit?
9£500 excess. Agreed loss £2,000. Payment?
10What is proximate cause?
About the CILA CH2 Exam
CILA Certificate CH2 Claims Handling is the claims-handling practice paper of the CILA Certificate in Insurance Claims Handling. It covers policy construction, conditions and warranties, common perils, claims validation, mitigation, average and underinsurance, repudiation, reasonable care, gradually operating causes and financial crime/fraud. The live exam is 45 MCQs in 60 minutes via Pearson VUE.
Assessment
Computer-based multiple-choice examination. CH2 is a compulsory Certificate paper alongside CH1; candidates then take either CH3 (general specific losses) or CH4 (liability specific losses). Official exams are delivered by Pearson VUE at a test centre or via OnVUE online proctoring.
Time Limit
60 minutes for 45 multiple-choice questions
Passing Score
Pass mark varies slightly by paper weighting and is no higher than 75% (CILA Certificate Handbook).
Exam Fee
£360 per Certificate exam entry via Pearson VUE (confirm current fee when booking). Resits are charged again at the then-current rate. CILA membership is required to register and attain the qualification. (Chartered Institute of Loss Adjusters (CILA))
CILA CH2 Exam Content Outline
Insurance Policy Construction
Typical sections of an insurance policy, conditions, warranties and how wording drives claims outcomes.
Claims Validation
Validating cause of loss, existence of insured items, and value of loss or damage.
Negotiation and Mitigation
Negotiation preparation and conduct, and the insured's duty to mitigate.
Underinsurance and Average
How insurers deal with underinsurance and applying 'average' to settlement figures.
Claims Repudiation
When claims should be repudiated, including breach of condition precedent and policy voiding.
Common Perils
Perils commonly covered in general insurance, with supporting case law and definitions.
Reasonable Care and Gradually Operating Causes
Policyholder's duty of reasonable care and how gradually operating causes affect a claim.
Financial Crime, Fraud Detection and Prevention
Money laundering regulation, fraud in its legal context, fraud indicators and prevention.
Subrogation, Salvage and Recovery
Insurer recovery rights, priority between insurer and insured, and salvage handling.
Reserving and Settlement
Setting reserves, settlement options and ex gratia considerations.
How to Pass the CILA CH2 Exam
What You Need to Know
- Passing score: Pass mark varies slightly by paper weighting and is no higher than 75% (CILA Certificate Handbook).
- Assessment: Computer-based multiple-choice examination. CH2 is a compulsory Certificate paper alongside CH1; candidates then take either CH3 (general specific losses) or CH4 (liability specific losses). Official exams are delivered by Pearson VUE at a test centre or via OnVUE online proctoring.
- Time limit: 60 minutes for 45 multiple-choice questions
- Exam fee: £360 per Certificate exam entry via Pearson VUE (confirm current fee when booking). Resits are charged again at the then-current rate. CILA membership is required to register and attain the qualification.
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
CILA CH2 Study Tips from Top Performers
Frequently Asked Questions
What is CILA Certificate CH2 and who is it for?
CH2 Claims Handling is the claims-handling practice paper of the CILA Certificate in Insurance Claims Handling. It is aimed at claims handlers, loss adjusters and others building a professional claims career, and must be passed (or exempted) with CH1 and either CH3 or CH4 to attain the Certificate membership grade.
How many questions are on the live CILA CH2 exam and how long do I get?
The official CH2 exam is 45 multiple-choice questions in 60 minutes, sat via Pearson VUE at a test centre or through OnVUE online proctoring. This free practice bank has 100 questions for extra syllabus coverage and revision.
What is the CILA CH2 pass mark and fee?
CILA states the pass mark varies slightly with question weighting and is no higher than 75%. Exam entry for CH2 costs £360 via Pearson VUE (confirm the current fee when booking). CILA membership is required to sit and attain the qualification.
Can I get an exemption from CILA CH2?
Exemption routes are limited for CH2; check with CILA Customer Service for the latest recognition-of-prior-learning position before booking, as exemptions are primarily advertised for CH1 (for holders of certain CII qualifications).