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Key Facts: ServiceNow CIS-VRM Exam

60

Exam Questions

ServiceNow mainline format

90 min

Exam Duration

ServiceNow mainline format

$300

Exam Fee

ServiceNow mainline pricing

Private

Cut Score

ServiceNow does not publish

Pearson VUE

Test Provider

ServiceNow University

100

Free Practice Questions

OpenExamPrep

ServiceNow CIS-VRM (Vendor Risk Management) is a Certified Implementation Specialist exam covering vendor profiles, tiering, assessments, the Vendor Portal, issues, calculator groups, integrations such as BitSight and SecurityScorecard, and continuous monitoring. The exam is delivered by Pearson VUE with about 60 questions in 90 minutes and uses a private cut score that ServiceNow does not publish.

Sample ServiceNow CIS-VRM Practice Questions

Try these sample questions to review concepts for the ServiceNow CIS-VRM exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1A risk team is implementing ServiceNow Vendor Risk Management. Which capability is the primary purpose of the application?
A.Centralize the assessment, scoring, and ongoing monitoring of third-party vendors
B.Replace the CMDB as the system of record for hardware
C.Provide a SIEM for monitoring internal network traffic
D.Manage employee onboarding and offboarding workflows
Explanation: ServiceNow VRM is built to centralize the third-party risk lifecycle including vendor profiles, tiering, assessments, issues, and continuous monitoring. It is not a CMDB replacement, a SIEM, or an HR onboarding tool.
2Which record acts as the central, persistent representation of a third party in ServiceNow VRM?
A.Vendor (Vendor Profile)
B.Engagement
C.Assessment
D.Issue
Explanation: The Vendor record (often called the Vendor Profile) holds the persistent third-party data including tier, contacts, services, and risk score. Engagements, assessments, and issues are time-bound activities related to that profile.
3A new business owner wants to start risk activities for a vendor that is supplying a critical SaaS service. Which record type would they typically create to scope and track this specific evaluation?
A.Vendor Risk Engagement
B.Configuration Item
C.Change Request
D.Knowledge Article
Explanation: A Vendor Risk Engagement scopes a specific evaluation of a vendor for a particular service or relationship and drives the related assessments, issues, and tasks. CIs, change requests, and knowledge articles are unrelated to scoping a third-party evaluation.
4Which best describes the relationship between a Vendor and a Vendor Risk Engagement?
A.A vendor can have many engagements over time, each scoping a separate evaluation
B.Each vendor can have only one engagement during its lifetime
C.Engagements replace vendor records once an assessment is complete
D.Engagements exist independently of vendors
Explanation: Vendors are long-lived parent records, while engagements are individual evaluations attached to that vendor. A single vendor commonly has multiple engagements across services, time periods, or events.
5Which roles are most commonly involved in operating ServiceNow VRM day-to-day?
A.Vendor Risk Manager and Vendor Risk Assessor
B.Service Catalog Approver and Knowledge Author
C.HR Case Manager and Field Service Dispatcher
D.Discovery Admin and MID Server Owner
Explanation: Vendor Risk Manager and Vendor Risk Assessor are the primary VRM roles for managing engagements, running assessments, and reviewing results. The other roles belong to unrelated ServiceNow product lines.
6An executive asks why VRM matters strategically beyond compliance. Which answer best captures the strategic value?
A.It reduces operational, security, and reputational risk from third parties while supporting consistent decisions
B.It eliminates the need for contracts with vendors
C.It removes regulatory obligations once implemented
D.It is only useful for tracking purchase orders
Explanation: VRM creates a consistent, evidence-driven view of vendor risk that helps reduce operational, security, financial, and reputational exposure. It does not replace contracts, regulations, or procurement records.
7Which statement best distinguishes ServiceNow VRM from CIS-VR (Vulnerability Response)?
A.VRM manages third-party (vendor) risk; CIS-VR manages internal vulnerability remediation
B.VRM and CIS-VR are different names for the same application
C.VRM is a vulnerability scanner used on internal hosts
D.CIS-VR is used to score third-party vendors
Explanation: VRM focuses on third-party risk through profiles, engagements, and assessments. Vulnerability Response (VR) focuses on internal vulnerabilities and remediation tasks. They share the SecOps platform but solve different problems.
8A program lead wants to align VRM with broader enterprise risk capabilities. Which ServiceNow product family does VRM sit within?
A.Governance, Risk, and Compliance (GRC) / Integrated Risk Management
B.IT Operations Management
C.HR Service Delivery
D.Field Service Management
Explanation: VRM is part of ServiceNow's GRC / Integrated Risk Management portfolio, alongside Policy and Compliance, Risk Management, and Audit. It is not part of ITOM, HRSD, or FSM.
9An implementer is documenting prerequisites for VRM. Which platform component does VRM depend on most heavily for storing the third-party population?
A.The Vendor table (sys_company / core_company filtered to vendors)
B.The CMDB Hardware Asset table
C.The Knowledge Base v3 application
D.The Service Portfolio Management workspace
Explanation: ServiceNow VRM extends the company/vendor table to hold third-party records and adds VRM-specific fields and related lists. It does not rely on hardware CIs, the knowledge base, or SPM as its source of vendor data.
10A stakeholder asks how VRM helps demonstrate due diligence to regulators and auditors. Which statement is most accurate?
A.VRM stores assessments, evidence, issues, and decisions in a structured, auditable record set
B.VRM only produces visual dashboards and no audit trail
C.VRM removes the need to keep vendor contracts on file
D.VRM does not capture review history
Explanation: VRM produces an auditable trail of assessments, evidence, decisions, issues, and remediation across the vendor lifecycle. That structured history is what auditors and regulators commonly request as proof of due diligence.

About the ServiceNow CIS-VRM Exam

The ServiceNow CIS-VRM Vendor Risk Management exam validates implementation skills for ServiceNow Vendor Risk Management. Topics include vendor profiles, tiering, assessment types, SIG questionnaires, the Vendor Portal, engagements, issues, contracts, calculator groups, integrations with cyber risk ratings such as BitSight, and continuous monitoring.

Exam sponsor: ServiceNow / Pearson VUE. The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Questions

60 questions

Time Limit

90 minutes

Passing Score

Not publicly disclosed

Exam / Certification Fees

$300

Exam sponsor website

Reported exam pass rate: Not published. ServiceNow does not publish exam-level pass rates Exam sponsor website

Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

20%

VRM Foundations and Overview

Vendor profiles, engagements, roles, GRC alignment, and the difference between VRM, CIS-VR, and TPRM.

19%

Vendor Tiering and Risk Calculations

Inherent vs residual risk, Tier 1 to Tier 3 classification, calculator groups, and risk-score design.

19%

Assessment and Questionnaire Management

Initial, periodic, event-driven, and continuous assessment types, plus SIG, SIG Lite, and SIG Core questionnaires.

15%

Vendor Portal and Engagements

Vendor Portal access, engagement lifecycle, contacts, evidence handling, SLAs, and approvals.

14%

Issues, Remediation, and Lifecycle

Issue creation, remediation workflow, risk acceptance, contracts, fourth-party risk, and offboarding.

13%

Integrations and Continuous Monitoring

BitSight, SecurityScorecard, RiskRecon, IntegrationHub, CMDB linkage, and continuous monitoring patterns.

Preparing for the ServiceNow CIS-VRM Exam

What You Need to Know

  • Passing score: Not publicly disclosed
  • Exam length: 60 questions
  • Time limit: 90 minutes
  • Exam / certification fees: $300 Official sources

Using Our Practice Resources

  • Work through all 100 available questions
  • Review every answer and explanation
  • Track weak areas and revisit them
  • Use our AI tutor for tough concepts

ServiceNow CIS-VRM: Suggested Study Strategy

1Memorize the difference between inherent and residual risk and be ready to apply it to scenario questions about tiering and scoring.
2Practice mapping vendor characteristics to Tier 1, Tier 2, or Tier 3 based on data sensitivity, criticality, and access type.
3Know the four assessment types - Initial, Periodic, Event-driven, Continuous - and what triggers each.
4Be precise about SIG, SIG Lite, and SIG Core: which to send, when, and to which tier.
5Use a Personal Developer Instance to walk through the Vendor Portal, engagement lifecycle, and issue remediation steps end to end.
6Understand calculator groups well enough to explain how a given assessment produced a particular residual score during a scenario question.

Frequently Asked Questions

What is the ServiceNow CIS-VRM exam?

CIS-VRM is the ServiceNow Certified Implementation Specialist exam for Vendor Risk Management. It validates that you can configure and run a third-party risk program in ServiceNow, including vendor profiles, tiering, assessments, the Vendor Portal, issues, integrations, and continuous monitoring.

How many questions are on CIS-VRM and how long is the exam?

ServiceNow CIS-VRM is delivered with about 60 questions in 90 minutes, the standard mainline implementation specialist format. Questions are multiple-choice and multiple-select, delivered through Pearson VUE at a test center or via OnVUE remote proctoring.

How is CIS-VRM different from CIS-VR?

CIS-VRM (Vendor Risk Management) covers third-party risk: vendor profiles, tiering, SIG questionnaires, the Vendor Portal, and integrations with cyber risk ratings. CIS-VR (Vulnerability Response) covers internal vulnerability remediation. They are different products and different exams; the names are easy to confuse.

What does the CIS-VRM exam cost in 2026?

ServiceNow lists CIS-VRM in the mainline specialist exam fee tier, currently around $300 USD for the initial attempt. Retakes follow the standard mainline policy. Always confirm the current fee in ServiceNow University before registering.

What should I focus on most heavily?

Spend the most time on calculator groups and how questionnaire responses translate into residual scores, on tiering decisions, on assessment types (initial, periodic, event-driven, continuous), and on Vendor Portal mechanics. Continuous monitoring and integrations such as BitSight, SecurityScorecard, and RiskRecon are also reliable sources of scenario questions.