100+ Free ServiceNow CIS-HAM Practice Questions

Pass your ServiceNow Certified Implementation Specialist - Hardware Asset Management exam on the first try — instant access, no signup required.

✓ No registration✓ No credit card✓ No hidden fees✓ Start practicing immediately

Not published Pass Rate

100+ Questions

100% Free

1 / 100

Question 1

Score: 0/0

Under the Now Platform Data Foundations model, what is the relationship between a hardware asset record and its corresponding configuration item?

They are completely independent records linked only by a reference field

They share the same parent record, with asset and CI views surfacing different attributes of one underlying object

The CI is a child record of the asset and inherits all asset fields

The asset is automatically deleted when the CI is retired

to track

2026 Statistics

Key Facts: ServiceNow CIS-HAM Exam

Exam Questions

ServiceNow blueprint

90 min

Exam Duration

ServiceNow blueprint

$300

Exam Fee

ServiceNow CIS pricing

CSA + CIS-DF

Prerequisites

ServiceNow registration

HAM Pro

Product Scope

ServiceNow blueprint

Annual

Maintenance

Certification Maintenance Program

The ServiceNow CIS-HAM blueprint uses 60 questions in 90 minutes and requires both the Certified System Administrator (CSA) and Certified Implementation Specialist - Data Foundations credentials before registration. ServiceNow does not publish a fixed cut score, but the blueprint weights the lifecycle and asset record domains most heavily, with stockrooms, transfer orders, contracts, audits, and disposal as core configuration areas tied to the Now Platform Data Foundations model where assets and CIs share the same parent record.

Sample ServiceNow CIS-HAM Practice Questions

Try these sample questions to test your ServiceNow CIS-HAM exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1Under the Now Platform Data Foundations model, what is the relationship between a hardware asset record and its corresponding configuration item?

A.They are completely independent records linked only by a reference field

B.They share the same parent record, with asset and CI views surfacing different attributes of one underlying object

C.The CI is a child record of the asset and inherits all asset fields

D.The asset is automatically deleted when the CI is retired

Explanation: Now Platform Data Foundations standardizes the model so that the hardware asset (alm_hardware) and the configuration item (cmdb_ci_*) for the same physical device share the same parent record. Asset and CI views expose different facets of that single underlying record - financial and lifecycle attributes on the asset side, operational and topology attributes on the CI side. Understanding this is critical for HAM Pro implementations.

2Which sequence correctly represents the standard hardware asset lifecycle in ServiceNow HAM?

A.Requisition, Ordered, In Stock, In Use, Retired, Disposed

B.Planning, In Use, Ordered, Retired, In Stock, Disposed

C.Ordered, Disposed, Retired, In Use, In Stock

D.Planning, Ordered, Retired, In Stock, In Use, Disposed

Explanation: The standard ServiceNow hardware asset lifecycle moves an asset from Requisition (request placed) to Ordered (purchase order issued), to In Stock (received into a stockroom), to In Use (deployed to an end user or location), to Retired (removed from service), and finally to Disposed (sold, donated, scrapped, or recycled). Each transition is gated by state and substate combinations.

3What is the purpose of an asset substate in ServiceNow HAM?

A.To replace the install_status field on the CMDB record

B.To provide additional granularity within a state, such as 'In Stock' with substate 'Available' versus 'Reserved'

C.To trigger CMDB reconciliation rules

D.To control which user can view the asset record

Explanation: Substates add finer-grained tracking inside a primary state. For example, an asset in the 'In Stock' state can have substates like 'Available', 'Reserved', 'Defective', or 'Pending repair'. This lets implementations report on stock health without inventing new states or breaking the lifecycle model.

4An implementer needs to track box quantities of toner cartridges that are not individually tagged. Which HAM record type is appropriate?

A.Hardware Asset

B.Consumable

C.Software License

D.Configuration Item

Explanation: Consumable records (alm_consumable) track items in bulk rather than as individually tagged units. Toner cartridges, cables, batteries, and similar low-value or non-serialized items are modeled as consumables, where quantities are tracked per stockroom rather than per individual unit.

5What ServiceNow record represents the catalog definition of a particular hardware product (for example, a 'Dell Latitude 5540' as a model)?

A.Hardware Asset

B.Model

C.Model Category

D.CI Class

Explanation: A Model record defines a specific product (manufacturer, name, part number, etc.) - for example 'Dell Latitude 5540'. Each individual asset references one model. This separation lets multiple physical assets share one normalized product definition.

6When does ServiceNow recommend creating a Model Version record?

A.For every hardware asset record at deployment

B.When a model has variants, such as different memory or CPU configurations, that need to be tracked separately

C.Only for software entitlements

D.Whenever a new vendor is added to the platform

Explanation: Model Version records let implementers track meaningful variants of the same base model - for example, a laptop model that ships in 16 GB and 32 GB RAM SKUs - without creating an entirely separate model. This keeps procurement and reporting clean while still distinguishing functional variants.

7Which table stores hardware asset records in ServiceNow?

A.alm_asset

B.alm_hardware

C.cmdb_ci_hardware

D.alm_license

Explanation: Hardware assets live in the alm_hardware table, which extends alm_asset. CMDB CIs live in the cmdb_ci_* hierarchy. Software licenses live in alm_license. Knowing which fields belong to which table is core to HAM implementation work.

8A stockroom is being modeled to represent a small bin used by a specific technician. Which stockroom configuration best supports this?

A.A top-level central stockroom

B.A child stockroom of the regional stockroom, optionally configured as a personal or mobile stockroom

C.A new instance of HAM Pro for the technician

D.A consumable record per item

Explanation: Stockrooms support a hierarchy where a small location, technician bin, or vehicle inventory is created as a child of a regional or central stockroom. ServiceNow supports designating stockrooms as personal or mobile to align with field service patterns. This preserves rollup reporting while allowing granular ownership.

9What is a Transfer Order in ServiceNow HAM?

A.A record that authorizes movement of one or more assets between stockrooms or to a user

B.A purchase order issued to a vendor

C.A change request used to update CI relationships

D.A contract type used for leased hardware

Explanation: A Transfer Order (TO) authorizes and tracks the movement of assets between stockrooms, or from a stockroom to an end user. Transfer Order Lines list the specific assets or consumables being moved, and the TO drives the state transitions and audit trail for the move.

10An asset arrives from a vendor against a purchase order. What HAM record should the receiving clerk create or update first?

A.Disposal Order

B.Receiving Slip

C.RMA

D.Audit Task

Explanation: Receiving Slips capture the goods received against a purchase order. They drive creation of the asset record (or update of an existing in-transit asset) and move the asset state into 'In Stock'. Without a receiving slip, the procurement-to-asset chain breaks.

About the ServiceNow CIS-HAM Exam

The ServiceNow CIS-HAM exam validates implementation skills for Hardware Asset Management Pro. It tests asset lifecycle design, stockroom and transfer order configuration, model and consumable management, asset-CMDB reconciliation, contract and procurement integration, audits, and disposal workflows.

Questions

60 scored questions

Time Limit

90 minutes

Passing Score

Not publicly disclosed

Exam Fee

$300 (ServiceNow / Pearson VUE)

ServiceNow CIS-HAM Exam Content Outline

20%

Asset Lifecycle and States

Hardware asset lifecycle stages from planning, requisition, receiving, in-stock, in-use, to retired and disposed, including state and substate models and retirement workflows.

20%

Hardware Asset Records and Models

Hardware asset record creation, model categories, model versions, consumables, asset-to-CI relationships, and reconciliation rules between alm_hardware and cmdb_ci.

15%

Stockrooms and Transfer Orders

Stockroom hierarchy and types, transfer orders, transfer order lines, receiving slips, mobile stockroom transactions, and movement of assets between locations.

15%

Procurement, Contracts, and Vendors

Procurement integration with HAM, purchase orders, vendor management, contract management for hardware, RMA workflows, and software entitlement linkage where it touches hardware.

15%

Audits, Discovery, and CMDB Integration

Hardware asset audits, mobile and barcode/RFID-driven audits, Discovery population of CIs and assets, reconciliation of audit findings, and Data Foundations alignment with CSDM.

15%

Disposal, Retirement, and Compliance

Retire and dispose workflows, disposal types (sell, donate, scrap, recycle), data sanitization controls, GDPR and personal data handling, depreciation methods, and audit reporting.

How to Pass the ServiceNow CIS-HAM Exam

What You Need to Know

Passing score: Not publicly disclosed
Exam length: 60 questions
Time limit: 90 minutes
Exam fee: $300

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

ServiceNow CIS-HAM Study Tips from Top Performers

1Memorize the asset lifecycle stages (planning, requisition, ordered, in transit, received, in stock, in use, in maintenance, retired, disposed) and the substates that map to each, because state-driven questions are common.

2Understand that under Now Platform Data Foundations, the hardware asset (alm_hardware) and the configuration item (cmdb_ci) share the same parent record - this is the single most tested relationship.

3Practice configuring stockrooms, transfer orders, transfer order lines, and receiving slips end to end on a Personal Developer Instance with HAM Pro activated.

4Know the differences between model, model category, and model version, and how each affects asset normalization and reconciliation rules.

5Drill the four disposal types (sell, donate, scrap, recycle) and the controls each one triggers, including data sanitization and GDPR-relevant fields.

6Review how Discovery populates CIs and how reconciliation rules promote or block asset record creation when Discovery and HAM data conflict.

Frequently Asked Questions

What does CIS-HAM cover and who is it for?

CIS-HAM is the ServiceNow Certified Implementation Specialist exam for Hardware Asset Management Pro. It is built for implementers who configure HAM Pro on customer instances, including asset lifecycle design, stockrooms, transfer orders, model management, audits, contracts, and disposal workflows aligned with the Now Platform Data Foundations model where hardware assets and CIs share the same parent record.

How many questions are on CIS-HAM and how long do I get?

ServiceNow lists 60 questions and a 90-minute time limit for CIS-HAM. The exam is delivered through Pearson VUE and uses multiple-choice and multiple-select items. You receive a conditional pass or fail result immediately after submission.

What are the prerequisites for CIS-HAM?

ServiceNow requires both the Certified System Administrator (CSA) credential and the Certified Implementation Specialist - Data Foundations (CIS-Data Foundations) credential before you can register for CIS-HAM. The Data Foundations prerequisite reflects that HAM Pro relies on the same parent record model that the Now Platform uses for assets and CIs.

What score do I need to pass CIS-HAM?

ServiceNow does not publish a fixed public passing percentage for CIS-HAM. The official policy is that your score is compared with an internal cut score that is not publicly shared and is not always 70%. Most candidates target consistent practice scores in the high 70s or low 80s before scheduling.

How much does the CIS-HAM exam cost?

CIS-HAM is priced at $300 USD for the initial attempt. ServiceNow charges a separate retake fee for subsequent attempts and registration is handled through ServiceNow University with delivery via Pearson VUE at a test center or OnVUE remote proctoring.

How should I prepare for CIS-HAM?

Pair the official ServiceNow Hardware Asset Management Fundamentals and Implementation courses with hands-on time on a Personal Developer Instance that has HAM Pro activated. Configure stockrooms, transfer orders, receiving slips, model categories, and a full asset lifecycle from requisition through disposal. Practice scenarios that involve reconciling assets and CIs, running audits, and choosing the correct disposal type.