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Key Facts: ServiceNow DevOps Change Velocity Exam

Free

Exam Cost

Included with learning path

~30-40

Question Count

ServiceNow

90 min

Exam Duration

ServiceNow

Apr 2025

Format Update

MCQ/MSQ format

4

DORA Metrics Tested

DevOps Insights

Micro-Cert

Credential Type

ServiceNow University

The ServiceNow Micro-Certification - DevOps Change Velocity is FREE (included with the completed learning path), runs about 30-40 multiple-choice and multiple-select questions in roughly 90 minutes, and was updated to its current MCQ/MSQ format in April 2025. It covers DevOps Configuration, tool integrations (Jenkins, Azure DevOps, GitHub, GitLab, AWS CodePipeline, Bitbucket, Jira), step mapping, automated change creation, Change Acceleration and Auto-Approval policies, and DORA metrics in DevOps Insights.

Sample ServiceNow DevOps Change Velocity Practice Questions

Try these sample questions to review concepts for the ServiceNow DevOps Change Velocity exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1What is the primary purpose of the ServiceNow DevOps Change Velocity application?
A.To replace external CI/CD pipelines with native ServiceNow tooling
B.To automate change creation, approval, and tracking from existing DevOps toolchains
C.To migrate source code repositories into the ServiceNow CMDB
D.To run unit tests against ServiceNow scoped applications
Explanation: DevOps Change Velocity automates change management by ingesting pipeline activity from existing DevOps tools (Jenkins, Azure DevOps, GitHub, GitLab, AWS CodePipeline, Bitbucket) and using that telemetry to auto-create, approve, and close ServiceNow change requests. ServiceNow does not replace the pipelines — it observes them.
2Which ServiceNow application stores DevOps tool integrations such as Jenkins, GitHub, and Azure DevOps?
A.Service Catalog
B.DevOps Configuration
C.Performance Analytics
D.Now Mobile Studio
Explanation: DevOps Configuration is the application where administrators register and configure tool integrations (orchestration tools, source control systems, CI/CD pipelines). It stores the connection details, credentials, and step mappings that DevOps Change Velocity uses to interpret pipeline activity.
3Which of the following are recognized DevOps tool integration categories in DevOps Change Velocity?
A.Orchestration tools, Source control, CI/CD pipelines
B.Approvals, Notifications, SLAs
C.Discovery, Event Management, Service Mapping
D.Knowledge, Catalog, Workflow
Explanation: DevOps Configuration organizes tool integrations into three categories: Orchestration Tools (e.g., Jenkins, Azure DevOps, AWS CodePipeline), Source Control (e.g., GitHub, GitLab, Bitbucket), and CI/CD pipelines that connect those tools to deliver software changes.
4Which orchestration tool is most commonly used as a CI server that DevOps Change Velocity integrates with?
A.Microsoft Excel
B.Jenkins
C.Apache Hadoop
D.Salesforce CRM
Explanation: Jenkins is one of the most widely deployed open-source CI servers and is a flagship integration for DevOps Change Velocity. The Jenkins plugin lets pipeline jobs notify ServiceNow of build, test, and deployment steps that drive automated change creation.
5Which two are valid source control integrations supported by DevOps Change Velocity? (Choose two)
A.GitHub and GitLab
B.Outlook and Teams
C.ServiceNow CMDB and ATF
D.Splunk and Datadog
Explanation: GitHub and GitLab are both supported source control integrations. ServiceNow also supports Bitbucket and Azure Repos. DevOps Change Velocity reads commit metadata (author, message, files changed) to associate code changes with builds, deployments, and CHG records.
6What does Step Mapping accomplish in DevOps Change Velocity?
A.It defines firewall rules for pipeline traffic
B.It correlates pipeline steps from a tool to ServiceNow step types such as Build, Test, or Deploy
C.It generates random data for unit tests
D.It assigns user roles to pipeline owners
Explanation: Step Mapping is how a raw pipeline step (for example, a Jenkins stage named "prod-deploy") is classified into a ServiceNow step type — Build, Test, or Deploy. The classification determines downstream behavior such as automated change creation on Deploy steps.
7Which step type, when matched in Step Mapping, typically triggers automated change creation?
A.Build
B.Test
C.Deploy
D.Lint
Explanation: Deploy steps represent activity that affects a real environment, so DevOps Change Velocity uses them to trigger automated change creation. Build and Test steps are recorded as DevOps step executions but do not by themselves create change requests.
8Which feature allows DevOps Change Velocity to automatically discover pipelines that exist in a connected orchestration tool?
A.Orchestration Discovery
B.Service Mapping
C.Schedule Discovery
D.Cloud Discovery
Explanation: Orchestration Discovery scans a connected orchestration tool (such as Jenkins or Azure DevOps) and automatically creates DevOps Pipeline records in ServiceNow for each pipeline it finds. This avoids the need to register pipelines manually.
9What is the purpose of Pipeline Import in DevOps Change Velocity?
A.To upload third-party YAML files into ServiceNow source control
B.To bring pipeline definitions into ServiceNow as DevOps Pipeline records for tracking
C.To replicate ServiceNow update sets across instances
D.To migrate users between organizations
Explanation: Pipeline Import brings the metadata of a pipeline (stages, steps, and execution history) from the source tool into ServiceNow as DevOps Pipeline and Step records. This lets ServiceNow correlate executions, changes, and DORA metrics back to the pipeline.
10What ServiceNow record is automatically created when a pipeline executes a Deploy step that is mapped to DevOps Change Velocity?
A.Incident (INC)
B.Problem (PRB)
C.Change Request (CHG)
D.Knowledge Article (KB)
Explanation: DevOps Change Velocity automatically creates a Change Request (CHG) record when a mapped Deploy step is executed. The CHG is populated with details from the pipeline run such as commits, work items, artifacts, and the calling pipeline.

About the ServiceNow DevOps Change Velocity Exam

ServiceNow DevOps Change Velocity is a free micro-certification that validates your ability to configure tool integrations, step mapping, change acceleration and auto-approval policies, automated change creation from CI/CD pipelines, and DORA-based DevOps Insights. The exam is delivered after completing the official ServiceNow learning path.

Exam sponsor: ServiceNow. The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Questions

35 questions

Time Limit

90 minutes

Passing Score

Internal cut score

Exam / Certification Fees

Free with completed learning path

Exam sponsor website

Reported exam pass rate: Not published. ServiceNow does not publish micro-certification pass rates Exam sponsor website

Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

30%

DevOps Configuration & Tool Integrations

Configuring orchestration tools (Jenkins, Azure DevOps, AWS CodePipeline), source control (GitHub, GitLab, Bitbucket), and work item integrations (Jira).

25%

Pipelines, Step Mapping & Discovery

Orchestration discovery, pipeline import, and mapping pipeline steps to ServiceNow Build, Test, and Deploy step types.

25%

Automated Change Creation & Policies

Auto-populated CHG records, Standard/Normal/Emergency change models, Change Acceleration policies, and Change Auto-Approval policies.

20%

DevOps Insights & DORA Metrics

Deployment Frequency, Lead Time for Changes, Mean Time to Restore (MTTR), Change Failure Rate, value streams, and applications.

Preparing for the ServiceNow DevOps Change Velocity Exam

What You Need to Know

  • Passing score: Internal cut score
  • Exam length: 35 questions
  • Time limit: 90 minutes
  • Exam / certification fees: Free with completed learning path Official sources

Using Our Practice Resources

  • Work through all 100 available questions
  • Review every answer and explanation
  • Track weak areas and revisit them
  • Use our AI tutor for tough concepts

ServiceNow DevOps Change Velocity: Suggested Study Strategy

1Complete the official ServiceNow DevOps Change Velocity learning path - the exam closely follows its content
2Get hands-on with a Personal Developer Instance (PDI) and connect at least one orchestration tool (Jenkins or Azure DevOps)
3Memorize the four DORA metrics and what each one measures - Deployment Frequency, Lead Time, MTTR, Change Failure Rate
4Understand the difference between Change Acceleration and Change Auto-Approval policies and how they evaluate together
5Practice mapping raw pipeline stages to Build / Test / Deploy step types - this is foundational for the exam

Frequently Asked Questions

Is the ServiceNow DevOps Change Velocity exam free?

Yes. As a ServiceNow micro-certification, the DevOps Change Velocity exam is included free with the completion of the official DevOps Change Velocity learning path on ServiceNow University. There is no separate exam voucher fee.

What changed about the exam in April 2025?

ServiceNow updated the DevOps Change Velocity micro-certification exam to a multiple-choice and multiple-select format starting April 2025, aligning it with the format used by mainline ServiceNow exams.

How many questions and how long is the exam?

The exam contains approximately 30-40 questions delivered in roughly 90 minutes. Exact question counts can vary slightly with each refresh of the exam.

Which DORA metrics does DevOps Insights cover?

DevOps Insights surfaces the four DORA metrics: Deployment Frequency, Lead Time for Changes, Mean Time to Restore (MTTR), and Change Failure Rate. They can be aggregated by application, team, or value stream.

Which CI/CD tools does DevOps Change Velocity integrate with?

DevOps Change Velocity integrates with Jenkins, Azure DevOps, AWS CodePipeline, GitHub, GitLab, Bitbucket, Azure Repos, and Jira (work items). Each integration is configured as a DevOps Tool record with credentials and step mappings.

Is this the same as a CIS exam?

No. DevOps Change Velocity is a micro-certification, not a Certified Implementation Specialist (CIS) credential. It is faster to earn, focused specifically on DevOps Change Velocity content, and free with the learning path.