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What is the primary purpose of ServiceNow Performance Analytics (PA)?

Capture trends in KPIs over time so leaders can act on direction, not just current state

Replace the CMDB as the source of truth for configuration data

Run real-time table queries against operational data on every dashboard load

Generate transactional records like incidents and changes

to track

2026 Statistics

Key Facts: ServiceNow CAS-PA Exam

Exam Questions

ServiceNow CAS-PA blueprint (community-confirmed)

90 min

Exam Duration

ServiceNow CAS-PA blueprint

$300

Exam Fee (USD)

ServiceNow mainline pricing

Pearson VUE

Test Provider

ServiceNow University

pa_scores

Time-Series Table

Performance Analytics architecture

Not disclosed

Passing Score

ServiceNow uses a private cut score

ServiceNow Certified Application Specialist - Performance Analytics (CAS-PA) is a 60-question, 90-minute proctored exam delivered by Pearson VUE. The current exam fee is approximately $300 USD and ServiceNow does not publish a fixed passing percentage. Specialists are tested on PA fundamentals, data collection and indicator sources, automated vs. formula indicators, breakdowns, the Data Collector job, dashboards and widgets (single score, time series, breakdown matrix, gauge, forecast, anomaly), scorecards and drill-down to detail rows, thresholds and targets, security and dashboard sharing, and troubleshooting collection issues.

Sample ServiceNow CAS-PA Practice Questions

Try these sample questions to test your ServiceNow CAS-PA exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1What is the primary purpose of ServiceNow Performance Analytics (PA)?

A.Capture trends in KPIs over time so leaders can act on direction, not just current state

B.Replace the CMDB as the source of truth for configuration data

C.Run real-time table queries against operational data on every dashboard load

D.Generate transactional records like incidents and changes

Explanation: Performance Analytics is a time-series, score-driven analytics tool. It snapshots KPI values on a schedule and stores them in pa_scores so users can see direction, trend, and forecast - not just the current state available from a list view.

2Which table stores the historical KPI snapshot values that Performance Analytics charts and widgets read from?

A.pa_scores

B.pa_indicators

C.task

D.sys_report

Explanation: The pa_scores table holds every collected score for every indicator and breakdown element across time. pa_indicators holds the indicator definitions, while task and sys_report are unrelated to PA scoring.

3An indicator in Performance Analytics is best described as which of the following?

A.A KPI definition with a unit, aggregate, frequency, and direction that can be collected on a schedule

B.A live database query that runs each time a user opens a dashboard

C.A pre-defined list view of records from a single table

D.A change request workflow approver group

Explanation: An indicator is the configured KPI: it defines what is being measured (the source/conditions), how (aggregate, unit, direction of improvement), and how often it is collected. Each successful collection writes a row to pa_scores.

4Which two indicator categories does Performance Analytics distinguish between, based on whether the indicator is measured directly or computed from other indicators?

A.Automated indicators and Formula indicators

B.Manual indicators and Service indicators

C.Realtime indicators and Forecast indicators

D.Primary indicators and Foreign indicators

Explanation: Automated indicators collect from a data source (table or script). Formula indicators compute their value from one or more other indicators using arithmetic on indicator IDs, so they have no direct table source.

5Which job is responsible for scheduling and triggering the collection of Performance Analytics indicator scores?

A.PA Data Collector

B.Discovery Schedule

C.Flow Designer trigger

D.MID Server Heartbeat

Explanation: The PA Data Collector is the scheduled job that runs each indicator source according to its frequency, aggregates the data, and writes results to pa_scores. Discovery, Flow Designer, and MID heartbeats are unrelated to PA collection.

6Which collection frequency determines how often a Performance Analytics indicator captures a new score?

A.The frequency configured on the indicator (e.g. daily, weekly, monthly)

B.The frequency configured on the dashboard the indicator appears on

C.Every time a user opens the widget

D.Whenever a record on the source table is inserted or updated

Explanation: Each indicator carries its own collection frequency. The Data Collector job uses that schedule to trigger snapshots. Dashboards and widgets only display already-collected scores, and PA does not collect on every record change.

7Which element on the indicator record specifies which records on the source table count toward the score?

A.Conditions (filter) on the Indicator Source

B.The dashboard tab the indicator is added to

C.The breakdown source

D.The widget visualization type

Explanation: An Indicator Source specifies the table and a filter condition. The condition narrows which records are counted, summed, or averaged. Breakdown sources slice the same data, but the qualifying-record filter lives on the indicator source.

8Which aggregate would you choose for an indicator that should report 'Number of Open Incidents' as of each daily snapshot?

A.Count

B.Average

C.Sum

D.Last value

Explanation: Counting how many qualifying records exist (e.g. incidents where state=Open) is exactly the Count aggregate. Sum totals a numeric field, Average computes the mean, and Last reports the most recent record value rather than how many.

9An admin needs an indicator that reports the average resolution time of resolved incidents per day. Which aggregate fits best?

A.Average of duration field on resolved incidents

B.Count of all incidents

C.Last value of resolved by field

D.Sum of priority numeric value

Explanation: Average over a numeric duration field across resolved records is the canonical mean-time-to-resolve indicator. Count would only show how many resolved, Last picks an arbitrary single record, and Sum would total durations rather than average them.

10What is the role of a Breakdown in Performance Analytics?

A.To slice an indicator's score by a dimension such as Priority, Category, or Assignment Group

B.To replace the indicator's source table at runtime

C.To override the schedule of the Data Collector job

D.To grant a user access to a dashboard

Explanation: A breakdown segments a single indicator's results by a dimension (such as priority or assignment group) so the user can compare scores across slices. It does not change the source, schedule, or security of the indicator.

About the ServiceNow CAS-PA Exam

The ServiceNow CAS-PA exam validates skills to configure Performance Analytics: indicator sources, automated and formula indicators, breakdowns and breakdown sources, the Data Collector job, scorecards and dashboards, targets, thresholds, forecasting, anomaly detection, and PA Solutions for ITSM, CSM, and HRSD.

Questions

60 scored questions

Time Limit

90 minutes

Passing Score

Not publicly disclosed

Exam Fee

$300 (ServiceNow / Pearson VUE)

ServiceNow CAS-PA Exam Content Outline

22%

Indicator Setup and Configuration

Automated, formula, and manual indicators; aggregates (count, sum, average, last); units, direction, targets, thresholds, conditions, and breakdowns.

20%

Performance Analytics Fundamentals

PA architecture, pa_scores time series, indicators vs. classic Reports, PA Solutions / Content Packs (ITSM, CSM, HRSD), KPI Composer, and KPI Signals.

20%

Dashboards and Visualizations

Dashboard tabs, widgets (single score, time series, breakdown, gauge, map), interactive filters, scorecards, drill-down to detail rows, and Mobile Analytics.

18%

Data Collection and Sources

Indicator sources, breakdown sources, Data Collector job, frequency, conditions, script-based and table-based sources, and external data ingest.

10%

Security and Access

PA roles (pa_admin, pa_power_user, pa_viewer), dashboard sharing, ACLs on PA tables, and domain separation considerations.

10%

Troubleshooting and Best Practices

Diagnosing 'no data' widgets, frozen scores, divide-by-zero formulas, breakdown cardinality, frequency choice, and storage/performance management.

How to Pass the ServiceNow CAS-PA Exam

What You Need to Know

Passing score: Not publicly disclosed
Exam length: 60 questions
Time limit: 90 minutes
Exam fee: $300

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

ServiceNow CAS-PA Study Tips from Top Performers

1Build a Personal Developer Instance and create at least three indicators end-to-end - one Automated, one Formula, and one Manual - so you understand how each is collected and how each writes to pa_scores.

2Memorize the difference between Indicator Source conditions and indicator-level conditions; many exam questions test which level a filter belongs at.

3Practice every aggregate (count, sum, average, last) on the same source so you can pick the right one for 'how many', 'mean of', or 'most recent value' questions.

4Create breakdowns and breakdown sources, then build a breakdown matrix widget so you can see how two dimensions combine on one chart.

5Walk through dashboard sharing with Groups and PA roles (pa_admin, pa_power_user, pa_viewer) so you can answer least-privilege scenarios.

6Run on-demand collections, then review the Data Collector job logs to see how to diagnose a frozen indicator or a 'no data' widget.

7Spend time on PA Solutions for ITSM, CSM, and HRSD so you recognize what ships out of the box (MTTR, FCR, backlog, case volume, fulfillment SLA).

8Read the official Performance Analytics product documentation and watch the official PA Fundamentals course so terminology in distractors does not surprise you on exam day.

Frequently Asked Questions

What is on the ServiceNow CAS-PA exam?

CAS-PA tests an application specialist's ability to configure Performance Analytics on the Now Platform. Core topics include indicator sources, automated and formula indicators, aggregates (count, sum, average, last), targets, thresholds, direction, breakdowns and breakdown sources, the Data Collector job, dashboards and widgets, scorecards and detail row drill-downs, forecasting and anomaly detection, PA Solutions for ITSM, CSM, and HRSD, KPI Composer / KPI Signals, Mobile Analytics, dashboard sharing, and troubleshooting collection issues.

How long is the exam and how many questions does it have?

ServiceNow CAS-PA is delivered as approximately 60 questions in 90 minutes (multiple-choice and multiple-response). Some published references mention 60 to 65 items depending on the release. ServiceNow shows a conditional pass or fail result immediately after submission.

What is the passing score for CAS-PA?

ServiceNow does not publish a fixed passing percentage for CAS-PA. Your raw score is compared with an internal cut score that ServiceNow keeps confidential. Community guidance often cites a target around 70-75 percent of correct answers, but the official threshold is undisclosed - chase mastery of the blueprint rather than a single percentage target.

How much does the CAS-PA exam cost?

The current ServiceNow CAS-PA exam fee is approximately $300 USD for the initial attempt, plus applicable taxes. Pricing and any retake terms are managed in ServiceNow University and may vary by region or partner program. Discounted pricing or learning credits may apply if your employer is a ServiceNow partner.

Who should take CAS-PA?

CAS-PA is built for application specialists, analysts, and implementers who configure Performance Analytics in real customer or production instances. Strong candidates already understand indicator sources, breakdowns, dashboards, and the Data Collector, and have hands-on experience configuring indicators against ITSM or other process data.

How is CAS-PA different from CIS-ITSM or other ServiceNow exams?

CIS-ITSM tests configuration of incident, problem, change, and request workflows. CAS-PA specifically tests Performance Analytics: indicator sources, automated and formula indicators, breakdowns, dashboards, scorecards, targets, thresholds, forecasting, anomaly detection, and PA Solutions content packs. It is an application-specialist-level credential rather than a full implementation specialist exam.