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Question 1

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Which type of employee listening program is designed to measure overall workforce sentiment and commitment to the organization on a recurring basis?

Exit survey

Employee engagement survey

Onboarding survey

Ad-hoc pulse survey

to track

2026 Statistics

Key Facts: Qualtrics EX Expert Exam

Exam Questions

Qualtrics

75 min

Exam Time

Qualtrics

$500

Exam Fee

Qualtrics 2026

70%

Passing Score

Qualtrics

15 hrs

Recommended Prep Time

XM Basecamp

The XM-EX-EXPERT exam has 60 multiple-choice questions with a 75-minute time limit and costs $500. It requires the Qualtrics Platform Essentials certification as a prerequisite. The exam covers five competency areas: creating EX programs with strategic roadmaps, managing employee information, communicating feedback value, collecting and analyzing employee data, and presenting insights to drive organizational action. All exams are proctored online through Qualtrics' testing partner.

Sample Qualtrics EX Expert Practice Questions

Try these sample questions to test your Qualtrics EX Expert exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1Which type of employee listening program is designed to measure overall workforce sentiment and commitment to the organization on a recurring basis?

A.Exit survey

B.Employee engagement survey

C.Onboarding survey

D.Ad-hoc pulse survey

Explanation: Employee engagement surveys measure overall workforce sentiment, commitment, and connection to the organization on a scheduled, recurring basis (typically annual or semi-annual). They cover broad topics like job satisfaction, manager effectiveness, growth opportunities, and organizational alignment. Exit surveys capture feedback from departing employees, onboarding surveys target new hires, and ad-hoc pulse surveys address specific topics on shorter timelines.

2In Qualtrics, what is the primary purpose of the Organizational Hierarchy feature in an EX project?

A.To create a survey flow with branch logic

B.To map reporting relationships so managers see only their team's results on dashboards

C.To schedule automated survey distributions

D.To generate Text iQ sentiment reports

Explanation: The Organizational Hierarchy in Qualtrics EX maps the reporting structure of an organization, ensuring that managers and leaders see only the results for their direct and indirect reports on dashboards. This hierarchy drives role-based data access, enabling each manager to view actionable insights for their specific team. It does not control survey flow logic, distribution scheduling, or Text iQ analysis directly.

3What is the recommended minimum anonymity threshold in Qualtrics EX to protect respondent confidentiality?

A.2 responses

B.5 responses

C.10 responses

D.25 responses

Explanation: Qualtrics recommends a minimum anonymity threshold of 5 responses before results are displayed to managers on dashboards. This means data for any group with fewer than 5 responses is suppressed to prevent identification of individual respondents. Organizations can increase this threshold (e.g., to 10 or more) based on their confidentiality policies, but 5 is the standard recommended minimum in the Qualtrics EX platform.

4Which Qualtrics EX feature uses natural language processing to automatically categorize open-ended employee comments into themes?

A.Stats iQ

B.Predict iQ

C.Text iQ

D.Crosstabs

Explanation: Text iQ uses natural language processing (NLP) to automatically analyze open-ended survey responses, categorizing comments into topics and assigning sentiment scores (positive, negative, neutral, mixed). This allows organizations to identify themes in employee feedback at scale without manual coding. Stats iQ provides statistical analysis, Predict iQ forecasts outcomes, and Crosstabs create cross-tabulation tables.

5In a Qualtrics 360 feedback project, what is the role of a 'rater'?

A.The person receiving the feedback

B.The administrator who configures the project

C.A person who provides feedback about the subject

D.The manager who approves the final report

Explanation: In a Qualtrics 360 feedback project, a rater is a person who provides feedback about the subject (the individual being evaluated). Raters can include the subject's manager, peers, direct reports, and even external stakeholders. The subject is the person receiving the feedback, the administrator configures the project, and while managers may review results, the role of providing feedback belongs specifically to the raters.

6Which lifecycle survey type is specifically designed to capture feedback from employees who are leaving the organization?

A.Pulse survey

B.Onboarding survey

C.Exit survey

D.Engagement survey

Explanation: Exit surveys are lifecycle surveys specifically designed to capture feedback from employees who are leaving the organization, whether voluntarily or involuntarily. They help identify patterns in turnover causes, such as compensation, management, career development, or culture issues. Pulse surveys are short, frequent check-ins; onboarding surveys target new hires during their first weeks or months; and engagement surveys measure overall workforce sentiment across the entire employee population.

7What is the primary purpose of action planning in the Qualtrics EX platform?

A.To design survey questions

B.To enable managers to create specific improvement initiatives based on survey results

C.To configure anonymity thresholds

D.To set up organizational hierarchy mapping

Explanation: Action planning in Qualtrics EX enables managers to translate survey insights into concrete improvement initiatives. After reviewing their team's results on dashboards, managers can create action plans with specific goals, owners, timelines, and milestones. This closes the feedback loop by showing employees that their input leads to tangible changes. Action planning is separate from survey design, anonymity configuration, and hierarchy setup.

8In Qualtrics EX, what does the Manager Assist feature provide?

A.Automated survey creation for managers

B.Guided action planning with personalized recommendations for managers based on their team's results

C.A tool for managers to manually code open-ended responses

D.Automated email reminders to employees

Explanation: Manager Assist provides personalized, guided action planning recommendations to managers based on their specific team's survey results. It simplifies the process by highlighting key focus areas, suggesting evidence-based actions, and providing resources to help managers improve their team's experience. It does not create surveys automatically, code responses, or send email reminders — those are separate platform functions.

9When designing an employee engagement survey, which question format is most commonly used for measuring agreement with statements?

A.Open-ended text entry

B.Multiple choice with single answer

C.Likert scale (e.g., 5-point agreement scale)

D.Ranking question

Explanation: Likert scales (typically 5-point or 7-point agreement scales ranging from 'Strongly Disagree' to 'Strongly Agree') are the standard question format for measuring employee engagement. They provide quantifiable data that can be benchmarked, trended over time, and analyzed statistically. Open-ended questions supplement Likert items for qualitative depth, but the core of engagement measurement relies on scaled agreement items for consistent, comparable data.

10What is benchmarking in the context of Qualtrics employee experience programs?

A.Setting minimum response rate targets

B.Comparing your organization's survey results against industry or global norms

C.Creating a baseline survey before any changes

D.Testing survey questions for validity

Explanation: Benchmarking in Qualtrics EX means comparing your organization's survey results against external reference points such as industry norms, regional benchmarks, or global standards. This context helps leaders understand whether their scores are above, at, or below what comparable organizations achieve. Qualtrics provides benchmark data through its research partnerships. While establishing baselines and setting response rate targets are important, benchmarking specifically refers to external comparison.

About the Qualtrics EX Expert Exam

The Qualtrics Certified Employee Experience Expert (XM-EX-EXPERT) exam validates your ability to design and manage employee experience programs on the Qualtrics XM platform. It covers strategic EX program development, employee engagement surveys, lifecycle surveys (onboarding, exit, pulse), 360 feedback, action planning, dashboard design, Text iQ for employee comments, benchmarking, confidentiality and anonymity settings, organizational hierarchy, Manager Assist, people analytics, and XM Directory management.

Assessment

60 multiple-choice questions, proctored online

Time Limit

75 minutes

Passing Score

70%

Exam Fee

$500 (Qualtrics (SAP))

Qualtrics EX Expert Exam Content Outline

25%

EX Program Design and Survey Strategy

Strategic roadmaps, engagement survey design, lifecycle survey programs (onboarding, exit, pulse), question types, and survey methodology best practices

20%

Employee Data and Directory Management

XM Directory for employees, organizational hierarchy setup, participant management, metadata, contact lists, and distribution methods

20%

360 Feedback and Action Planning

360 feedback program setup, rater nominations, anonymity thresholds, subject reports, action planning workflows, and Manager Assist

20%

Data Analysis and Text iQ

Dashboard design, widgets, role-based access, Text iQ for open-ended comments, sentiment analysis, benchmarking, and trend analysis

15%

Reporting, Confidentiality, and People Analytics

Confidentiality and anonymity settings, response thresholds, data export, executive presentations, people analytics insights, and compliance

How to Pass the Qualtrics EX Expert Exam

What You Need to Know

Passing score: 70%
Assessment: 60 multiple-choice questions, proctored online
Time limit: 75 minutes
Exam fee: $500

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

Qualtrics EX Expert Study Tips from Top Performers

1Complete the free EmployeeXM Expert learning path on XM Basecamp before attempting the exam — it covers all five competency areas

2Practice building engagement surveys, lifecycle programs (onboarding/exit/pulse), and 360 feedback projects in a Qualtrics sandbox environment

3Master dashboard design including widgets, filters, role-based access, and how to set response anonymity thresholds

4Study Text iQ thoroughly — know how to analyze open-ended employee comments, sentiment categories, and topic detection

5Understand the complete action planning workflow including Manager Assist, goal setting, and how to close the feedback loop with employees

Frequently Asked Questions

What is the Qualtrics EX Expert certification?

The Qualtrics Certified Employee Experience Expert (XM-EX-EXPERT) is a professional credential that validates your ability to develop employee experience programs, design engagement and lifecycle surveys, manage 360 feedback, build dashboards, and use Text iQ and people analytics on the Qualtrics XM platform. It is offered by Qualtrics (an SAP company) and is recognized across HR technology and people analytics roles.

How many questions are on the XM-EX-EXPERT exam?

The XM-EX-EXPERT exam consists of 60 multiple-choice questions with a 75-minute time limit. You need a score of 70% or higher to pass. The exam is proctored online through Qualtrics' testing partner, and you schedule the exam through XM Basecamp after purchasing access.

What are the prerequisites for the Qualtrics EX Expert exam?

The recommended prerequisite is the Qualtrics Platform Essentials certification, which covers foundational platform skills. Qualtrics also recommends completing the free EmployeeXM Expert learning content on XM Basecamp (approximately 15 hours of study) and the associated final project before attempting the exam.

How much does the Qualtrics EX Expert exam cost?

The XM-EX-EXPERT certification exam costs $500 USD. Qualtrics offers a bundle discount of $100 when purchasing the EX Expert and Platform Essentials exams together. The learning content on XM Basecamp is free; only the exam and final project require payment.