Career upgrade: Learn practical AI skills for better jobs and higher pay.
Level up
PracticeVideosBlogFlashcardsEspañol
All Practice Exams

100+ Free MB-910 Practice Questions

Pass your Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) exam on the first try — instant access, no signup required.

✓ No registration✓ No credit card✓ No hidden fees✓ Start practicing immediately
100+ Questions
100% Free
1 / 100
Question 1
Score: 0/0

Which Dynamics 365 customer engagement app would best help a company track and manage a customer's journey from first marketing touchpoint through to sales close and then to ongoing service?

A
B
C
D
to track
Same family resources

Explore More Microsoft Certifications

Continue into nearby exams from the same family. Each card keeps practice questions, study guides, flashcards, videos, and articles in one place.

Microsoft Power BI Data Analyst

Practice QuestionsStudy GuideCheat SheetFlashcards2 videos4 blogs

Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900)

Practice QuestionsStudy GuideCheat Sheet1 video2 blogs

Azure MD-102

Practice QuestionsStudy GuideCheat SheetFlashcards1 video1 blog

Microsoft Certified: Security Operations Analyst Associate (SC-200)

Practice QuestionsStudy GuideCheat SheetFlashcards1 video1 blog

Azure MS-102

Practice QuestionsCheat Sheet2 videos3 blogs

Microsoft Power Platform Functional Consultant

Practice Questions2 blogs

More From This Family

Videos and articles for deeper review.

VideoFREE MD-102 Exam Guide 2026: Pass Microsoft Endpoint Administrator (Intune, Autopilot, Windows 11)VideoFREE MD-102 Exam Guide 2026: Pass Microsoft Endpoint Administrator (Intune, Autopilot, Windows 11)VideoFREE MS-102 Exam Guide 2026: Pass Microsoft 365 Administrator (Entra, Defender XDR, Purview)VideoFREE MS-102 Exam Guide 2026: Pass Microsoft 365 Administrator (Entra, Defender XDR, Purview)ArticleFREE DP-600 Exam Guide 2026: Pass Microsoft Fabric Analytics Engineer (Direct Lake, DAX, Semantic Models)27 min readArticleFREE MD-102 Exam Guide 2026: Pass Microsoft Endpoint Administrator (Intune, Autopilot, Windows 11)24 min readArticleFREE MS-102 Exam Guide 2026: Pass Microsoft 365 Administrator (Entra, Defender XDR, Purview)24 min readArticleFREE PL-400 Power Platform Developer Exam Guide 2026: Pass First Try16 min read
2026 Statistics

Key Facts: MB-910 Exam

40-60

Exam Questions

Microsoft

700/1000

Passing Score

Microsoft (scaled)

45 min

Exam Duration

Microsoft

$99

Exam Fee

Microsoft

20-25%

Sales Domain

Largest domain

Never

Expiration

Does not expire

MB-910 has 40-60 questions in 45 minutes with a passing score of 700/1000. Domains: Dynamics 365 Sales (20-25%), Customer Service (20-25%), Customer Insights (15-20%), Field Service (15-20%), and Core Capabilities (15-20%). No prerequisites. Exam fee is $99. Available in-person or online proctored via Pearson VUE.

Sample MB-910 Practice Questions

Try these sample questions to test your MB-910 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1A marketing team wants to send personalized emails to customers based on their purchase history. Which Dynamics 365 Customer Insights app should they use?
A.Customer Insights - Journeys
B.Customer Insights - Data
C.Dynamics 365 Sales
D.Dynamics 365 Customer Service
Explanation: Customer Insights - Journeys enables marketers to design and execute personalized email marketing campaigns. It uses customer segments, email templates, and automated customer journeys to send targeted messages based on behavior and attributes. Customer Insights - Data provides the unified profiles that Journeys consumes.
2A company wants to unify customer data from multiple sources to create a single 360-degree view of each customer. Which Customer Insights capability supports this?
A.Customer journeys
B.Unified customer profiles
C.Lead scoring
D.Case management
Explanation: Customer Insights - Data creates unified customer profiles by ingesting data from multiple sources (CRM, e-commerce, loyalty systems) and resolving duplicate records to produce a single consolidated profile per customer. This provides the 360-degree view that enables personalized experiences.
3In Customer Insights - Journeys, what is a segment used for?
A.Storing customer contact records
B.Grouping customers based on shared attributes for targeted marketing
C.Tracking sales opportunities through the pipeline
D.Routing incoming support cases to agents
Explanation: Segments in Customer Insights - Journeys group customers based on shared attributes, behaviors, or demographics. Marketers use segments to define the target audience for campaigns, ensuring only relevant customers receive specific marketing communications.
4A sales representative wants to record initial interest from a potential customer before determining if they are worth pursuing. What record type should they create in Dynamics 365 Sales?
A.Opportunity
B.Quote
C.Lead
D.Contact
Explanation: Leads represent unqualified potential customers or initial expressions of interest. In Dynamics 365 Sales, salespeople create leads to capture early-stage prospects and then qualify them through a defined process. Once a lead is qualified, it is converted into an opportunity, account, and contact.
5Which step in Dynamics 365 Sales immediately follows a successfully qualified lead?
A.A quote is created
B.An order is placed
C.An opportunity is created
D.An invoice is generated
Explanation: When a lead is qualified in Dynamics 365 Sales, the system automatically creates an opportunity (and optionally an account and contact). The opportunity tracks the potential revenue, estimated close date, and progress through the sales pipeline stages until it is won or lost.
6What is the primary purpose of the Sales accelerator in Dynamics 365 Sales?
A.Automating invoice generation after deal closure
B.Providing a prioritized work list and recommended next actions for sellers
C.Integrating LinkedIn profiles with customer accounts
D.Generating product catalogs from inventory data
Explanation: The Sales accelerator provides sellers with an intelligent, prioritized work queue that surfaces the most important tasks and recommends the next best action for each opportunity or lead. It reduces time spent deciding what to work on and increases selling efficiency.
7A sales team uses Dynamics 365 Sales. What does a price list control?
A.The discount percentage applied after invoice payment
B.The permitted credit limit for customers
C.The pricing for products when added to quotes and orders
D.The inventory levels that trigger reorder notifications
Explanation: Price lists in Dynamics 365 Sales define the selling price for each product and are attached to opportunities, quotes, and orders. Different price lists can represent different currencies, customer segments, or promotional pricing, ensuring the correct prices are applied to each sales transaction.
8In Dynamics 365 Sales, what is a business process flow?
A.An automated email sent to customers when a deal closes
B.A guided stage-by-stage process that directs sales reps through consistent steps
C.A dashboard showing real-time sales pipeline metrics
D.A Power Automate workflow that integrates with external systems
Explanation: Business process flows provide a visual, stage-based guide overlaid on records in Dynamics 365. They ensure sales representatives follow a consistent process by guiding them through defined stages (such as Qualify, Develop, Propose, Close) and requiring specific fields to be completed before advancing.
9A customer calls the support center about a billing dispute. A customer service agent creates a record to track this issue through to resolution. What record type is this?
A.Lead
B.Opportunity
C.Case
D.Work order
Explanation: Cases (also called incidents) are the core record type in Dynamics 365 Customer Service. They track a customer's issue from initial contact through to resolution, capturing details, communications, related knowledge articles, SLA timers, and resolution information.
10What is a Service Level Agreement (SLA) in Dynamics 365 Customer Service?
A.A contract defining the price for ongoing support services
B.A defined timeframe within which a case must be responded to or resolved
C.A set of routing rules that assigns cases to specific queues
D.A knowledge base article that documents common resolutions
Explanation: Service Level Agreements (SLAs) in Dynamics 365 Customer Service define the time targets for first response and resolution on cases. The system tracks SLA compliance, warns agents when deadlines are approaching, and records whether each SLA was met or breached, supporting customer commitments and quality management.

About the MB-910 Exam

The Microsoft Dynamics 365 Fundamentals (CRM) exam (MB-910) validates foundational knowledge of the customer engagement capabilities in Dynamics 365. It covers Dynamics 365 Customer Insights (Journeys and Data), Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the core capabilities shared across all customer engagement apps.

Questions

40 scored questions

Time Limit

45 minutes

Passing Score

700/1000 (scaled)

Exam Fee

$99 (Microsoft / Pearson VUE)

MB-910 Exam Content Outline

15-20%

Dynamics 365 Customer Insights

Customer Insights - Journeys for segments, email marketing, customer journeys, and event management. Customer Insights - Data for unified customer profiles, measures, segments, and predictions.

20-25%

Dynamics 365 Sales

Lead qualification, opportunity management, quote and order lifecycle, product catalog, price lists, Sales Insights, LinkedIn Sales Insights, Sales accelerator, and Microsoft 365 Copilot in Sales.

20-25%

Dynamics 365 Customer Service

Case management, workload management and routing, knowledge management, SLAs, entitlements, Omnichannel for Customer Service, Copilot in Customer Service, and agent productivity tools.

15-20%

Dynamics 365 Field Service

Work order lifecycle, inspections, Field Service mobile app, resource scheduling, asset management, and Connected Field Service for IoT integration.

15-20%

Core Capabilities of Customer Engagement Apps

Microsoft Dataverse foundations, Power Platform integration, navigation, shared activities, search and filtering, reporting and dashboards, Teams/Outlook/Excel/SharePoint integration.

How to Pass the MB-910 Exam

What You Need to Know

  • Passing score: 700/1000 (scaled)
  • Exam length: 40 questions
  • Time limit: 45 minutes
  • Exam fee: $99

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

MB-910 Study Tips from Top Performers

1Focus equally on Sales (20-25%) and Customer Service (20-25%) — together they make up nearly half the exam
2Understand the lead-to-cash process in Sales: leads, opportunities, quotes, orders, invoices
3Know case management in Customer Service: cases, queues, routing, SLAs, and entitlements
4Understand Customer Insights - Journeys: segments, email marketing, customer journeys, and event management
5Learn Field Service fundamentals: work orders, scheduling, inspections, and Connected Field Service
6Understand Dataverse as the platform foundation for all customer engagement apps
7Know Power Platform integration: Power BI reporting, Power Apps, and Power Automate with Dynamics 365

Frequently Asked Questions

What is the MB-910 exam?

The MB-910 (Microsoft Dynamics 365 Fundamentals CRM) exam validates foundational knowledge of Dynamics 365 customer engagement apps, covering Customer Insights, Sales, Customer Service, Field Service, and core platform capabilities.

How many questions are on the MB-910 exam?

The MB-910 exam has 40-60 questions to be completed in 45 minutes. The passing score is 700 out of 1000 (scaled). Questions may include interactive components in addition to multiple-choice items.

Are there prerequisites for the MB-910 exam?

No prerequisites are required for the MB-910 exam. It is designed for beginners seeking to demonstrate foundational knowledge of Dynamics 365 CRM capabilities. No prior Dynamics 365 experience is needed.

What are the main MB-910 domains?

The MB-910 covers five domains: Dynamics 365 Sales (20-25%), Dynamics 365 Customer Service (20-25%), Dynamics 365 Customer Insights (15-20%), Dynamics 365 Field Service (15-20%), and Core Capabilities (15-20%).

How should I prepare for the MB-910 exam?

Plan 20-30 hours of study over 2-4 weeks. Use free Microsoft Learn paths, focus on the two largest domains (Sales and Customer Service at 20-25% each), and complete 100+ practice questions before scheduling.

Does MB-910 certification expire?

The MB-910 certification does not expire. Once passed, the credential is permanent. However, the exam itself was retired December 31, 2025; check Microsoft Learn for any successor certifications.