100+ Free MB-210 Practice Questions

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Question 1

Score: 0/0

A sales manager wants to organize the Sales Hub into geographic regions and assign sales representatives to each region. Which Dynamics 365 Sales feature should the consultant configure?

Sales territories

Business units

Resource groups

Queues

to track

2026 Statistics

Key Facts: MB-210 Exam

40-60

Exam Questions

Microsoft

700/1000

Passing Score

Microsoft (scaled)

100 min

Exam Duration

Microsoft

$165

Exam Fee

Microsoft

35-40%

Configure Sales

Largest domain

1 year

Validity

Free renewal on Microsoft Learn

MB-210 has 40-60 questions in 100 minutes with a 700/1000 passing score. Key domains: Configure Dynamics 365 Sales (35-40%), Manage core sales features (30-35%), and Configure additional tools and services (25-30%). The exam fee is $165 USD. Microsoft retired this exam on November 30, 2024 and replaced it with the new Dynamics 365 Customer Experience Analyst path; this practice set still helps you master Sales Hub configuration. The credential is valid 1 year and renewed via free Microsoft Learn assessment.

Sample MB-210 Practice Questions

Try these sample questions to test your MB-210 exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1A sales manager wants to organize the Sales Hub into geographic regions and assign sales representatives to each region. Which Dynamics 365 Sales feature should the consultant configure?

A.Sales territories

B.Business units

C.Resource groups

D.Queues

Explanation: Sales territories let administrators group geographic areas and assign sales representatives so opportunities, accounts, and forecasts can be filtered by region. Business units control Dataverse security rather than sales geography, resource groups are a Field Service concept, and queues are used for routing work items.

2Which Dynamics 365 Sales license is most appropriate for a user who only needs to view and update existing accounts, contacts, and opportunities but never creates leads or opportunities directly?

A.Sales Enterprise

B.Sales Professional

C.Team Member

D.Customer Service Enterprise

Explanation: The Team Member license grants light access to read and limited write capabilities on core records, intended for users with peripheral roles. Sales Enterprise and Professional are full-user licenses for active sellers, and Customer Service Enterprise is for case workers, not sales users.

3A consultant needs to ensure that whenever a user enters a new lead with a phone number that matches an existing lead, the system warns the user. Which Sales configuration should be used?

A.Duplicate detection rules

B.Business rules

C.Real-time workflow

D.Power Automate cloud flow

Explanation: Duplicate detection rules in Dynamics 365 evaluate matching criteria when records are created or updated and warn the user if duplicates are found. Business rules enforce field logic, real-time workflows apply broader automation, and Power Automate flows generally do not provide synchronous warnings during data entry.

4A sales team wants leads automatically distributed to sellers based on industry and geographic region. Which Sales accelerator capability should be used?

A.Assignment rules

B.Sequences

C.Up Next widget

D.Segments

Explanation: Assignment rules in the Sales accelerator route leads and opportunities to the right seller based on conditions like industry, region, or product. Sequences define an ordered set of activities, the Up Next widget surfaces the next best action, and segments group records for sequence application.

5What is the correct order of stages in the default Lead to Opportunity Sales Process business process flow?

A.Qualify, Develop, Propose, Close

B.Identify, Research, Negotiate, Close

C.New, Working, Won, Lost

D.Open, Quote, Order, Invoice

Explanation: The out-of-the-box Lead to Opportunity Sales Process business process flow includes the Qualify, Develop, Propose, and Close stages, guiding sellers through standard sales motions. The other sequences are not the default OOB stages of this BPF.

6A consultant must let only sales managers see records owned by users in their direct reporting line, while preventing peer access. Which Dataverse security feature should be configured?

A.Hierarchy security (Manager hierarchy)

B.Field-level security

C.Access teams

D.Owner teams

Explanation: Manager hierarchy security grants managers access to records owned by their direct and indirect reports without exposing peers. Field-level security limits access to specific columns, access teams share individual records, and owner teams own records collectively.

7Which file format does Dynamics 365 use for an Excel template that exports current view data with embedded formulas?

A..xlsx

B..csv

C..xls

D..xml

Explanation: Excel templates in Dynamics 365 are stored and exported as .xlsx files, which preserve formulas, formatting, and pivot data. CSV is a flat data format, .xls is a legacy binary format not used for templates, and .xml is used for solutions and data import maps.

8A salesperson wants the Dynamics 365 assistant to surface upcoming activities and prioritized actions inside the Sales Hub. What must be enabled to provide AI-driven insight cards?

A.Productivity tools and the assistant

B.Power BI workspace

C.Server-side synchronization

D.Knowledge management

Explanation: Enabling productivity tools and the assistant provides users with AI-driven insight cards that surface upcoming activities, suggestions, and reminders. Power BI is for analytics, server-side sync handles email, and knowledge management is for Customer Service articles.

9A consultant wants to enable a kanban board view of opportunities by stage so sellers can drag opportunities between stages. Which control must be enabled on the Opportunity table?

A.Kanban control

B.Editable grid control

C.Calendar control

D.Pipeline view

Explanation: The Kanban control provides a card-based, drag-and-drop interface for opportunities organized by sales process stage or status. Editable grids allow inline edits, calendar controls visualize dates, and the pipeline view is a separate analytical visualization.

10A sales operations admin wants to ensure that quote, order, and invoice numbers follow the format SO-2026-#####. Where is this configured?

A.Auto-numbering settings in App Settings

B.Currency settings

C.Number sequences in Power Automate

D.Plug-in configuration

Explanation: Auto-numbering for quotes, orders, and invoices is configured in the App Settings area of the Sales Hub, where prefixes, suffixes, and number length are defined. Currency settings handle ISO codes, Power Automate has no number-sequence node natively, and plug-ins are unnecessary for this OOB feature.

About the MB-210 Exam

The Microsoft Dynamics 365 Sales Functional Consultant Associate (MB-210) exam validates the skills required to implement and configure Dynamics 365 Sales. It covers configuration of the Sales Hub (model-driven app), business process flows, sales accelerator, sequences and segments, lead and opportunity management, quotes/orders/invoices, the product catalog, forecasting, and integration with Microsoft 365, LinkedIn Sales Navigator, Microsoft Teams, and the Dynamics 365 Sales mobile app.

Questions

50 scored questions

Time Limit

100 minutes

Passing Score

700/1000 (scaled)

Exam Fee

$165 (Microsoft / Pearson VUE)

MB-210 Exam Content Outline

35-40%

Configure Dynamics 365 Sales

Configure model-driven Sales Hub, forms, views, templates, timeline, sales territories, fiscal years, currencies, security roles, hierarchy security, assistant, business card scanner, Kanban control, duplicate detection, business process flows, sales visualizations, sales accelerator, sequences, segments, assignment rules, and sales licensing

30-35%

Manage core sales features

Manage accounts, contacts, leads, opportunities, stakeholders, competitors, opportunity products, quotes, orders, invoices, product catalog (products, bundles, families, price lists, unit groups), predictive lead and opportunity scoring, forecasting (standard and premium), and in-app campaigns (marketing lists, quick campaigns)

25-30%

Configure additional tools and services

Integrate LinkedIn Sales Navigator, configure Dynamics 365 Sales mobile app and push notifications, configure mailboxes and Server-Side Synchronization, deploy Dynamics 365 App for Outlook, configure auto capture and email engagement, configure SharePoint document management, and integrate with Microsoft Teams calling and collaboration with conversation intelligence

How to Pass the MB-210 Exam

What You Need to Know

Passing score: 700/1000 (scaled)
Exam length: 50 questions
Time limit: 100 minutes
Exam fee: $165

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

MB-210 Study Tips from Top Performers

1Spin up a free Microsoft 365 developer tenant and Dynamics 365 trial to practice configuration hands-on

2Master the Sales accelerator: sequences, segments, assignment rules, the workspace, and Up Next widget

3Know business process flows in depth — stages, data steps, branching, security implications, and editing

4Understand the product catalog hierarchy: unit groups, products, families, bundles, and price lists

5Memorize default lead qualification behavior (creates account + contact + opportunity) and how to customize it

6Practice with the Dynamics 365 App for Outlook and Server-Side Synchronization mailbox setup

7Compare Sales Professional vs Sales Enterprise vs Sales Premium feature differences

Frequently Asked Questions

What is the MB-210 exam?

MB-210 is the Microsoft Dynamics 365 Sales Functional Consultant Associate exam. It validates skills implementing and configuring Dynamics 365 Sales, including the Sales Hub model-driven app, business process flows, sales accelerator, lead and opportunity management, product catalog, forecasting, and integrations with Microsoft 365, LinkedIn, and Teams.

How many questions are on the MB-210 exam?

The MB-210 exam has 40-60 questions in 100 minutes. The passing score is 700 out of 1000 (scaled). Question formats include multiple choice, multiple response, drag-and-drop, case studies, and active screen scenarios that test configuration choices in the Sales Hub.

Is MB-210 still available in 2026?

Microsoft retired the MB-210 exam on November 30, 2024 and announced new Dynamics 365 Customer Experience Analyst credentials as part of the customer engagement consolidation. If you previously earned the credential, your certification remains valid for 1 year and is renewed via a free Microsoft Learn assessment. This practice set still teaches the underlying Dynamics 365 Sales configuration skills employers expect.

What is the largest domain on the MB-210 exam?

Configure Dynamics 365 Sales is the largest domain at 35-40%. It covers model-driven app configuration, forms and views, sales territories, security roles, business process flows, the sales accelerator, sequences and segments, predictive lead and opportunity scoring, and licensing comparisons between Sales Professional and Sales Enterprise.

How should I prepare for the MB-210 exam?

Plan for 40-60 hours of study over 4-8 weeks. Use the free Microsoft Learn paths for Dynamics 365 Sales Functional Consultant as your primary material. Spend hands-on time in a trial Sales Hub configuring sales territories, business process flows, the sales accelerator, and forecasting. Complete 100+ practice questions and aim for 80%+ before scheduling.

What jobs can I get with MB-210 certification?

MB-210 (or its successor credential) demonstrates Dynamics 365 Sales functional consultant skills and supports roles such as: Dynamics 365 Functional Consultant, CRM Solution Architect, Power Platform Consultant, Sales Operations Analyst, and Microsoft Partner implementation lead. It pairs well with PL-200 (Power Platform Functional Consultant) for a broader CRM role.

What is the difference between Sales Professional and Sales Enterprise?

Sales Enterprise includes premium capabilities such as the Sales accelerator, sequences, predictive lead and opportunity scoring, advanced customization, and Sales Insights features. Sales Professional offers a streamlined seller experience with limits on custom tables and workflows and lacks premium AI features. Customers can upgrade in place from Professional to Enterprise without recreating their environment.