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Key Facts: Haryana BSEH Secondary NSQF Retail Exam

932 / RET 932

Date-sheet subject code / syllabus code (Retail NSQF)

BSEH Secondary examination date sheet & Class 10 NSQF Retail syllabus 2025-26

30 + 50 + 20

Theory (60/2) + External Practical + Internal Assessment

BSEH Class 10 NSQF Retail syllabus / QP design 2025-26

2 hr 30 min

Theory paper duration

BSEH NSQF Retail Question Paper Design 2025-26

33%

Typical BSEH Secondary pass threshold (confirm circular)

Standard BSEH Secondary passing criteria (confirm current circular)

100 MCQs

Free English practice questions on this page

OpenExamPrep

BSEH Secondary NSQF Retail (RET 932 / code 932) is Haryana’s Class 10 retail skill subject: Theory (60/2)=30 + Practical 50 + IA 20 = 100, 2.5-hour mixed theory paper. Pass often about 33% under board rules. Fee is part of Secondary form-fill-up. This site offers free English MCQ practice with explanations—not a full written/practical simulation.

Sample Haryana BSEH Secondary NSQF Retail Practice Questions

Try these sample questions to review concepts for the Haryana BSEH Secondary NSQF Retail exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1In a retail store, what is the primary purpose of filling up shelves?
A.To replace the warehouse with the shop floor
B.To hide slow-moving stock from customers
C.To store empty cartons on the sales floor
D.To keep merchandise visible, accessible, and available for customers to buy
Explanation: Shelf filling places products on sales fixtures so customers can see, reach, and purchase them. Full, neat shelves support sales, stock availability, and store presentation.
2What does 'facing' products on a retail shelf usually mean?
A.Placing damaged goods at eye level
B.Pricing products without arranging them
C.Pulling products forward and aligning them so labels face the customer
D.Removing all products from the shelf for counting only
Explanation: Facing (or fronting) means aligning merchandise so package fronts face outward and stock is pulled forward. It improves appearance and makes stock look fuller.
3Which practice best helps maintain adequate stock levels on the sales floor?
A.Displaying only one unit of each item forever
B.Keeping all reserve stock locked with no refill process
C.Regular stock checks and timely replenishment from the stockroom
D.Never checking shelves until a customer complains
Explanation: Maintaining stock levels requires planned checks and replenishment so popular items do not go out of stock on the shelf while reserve exists in the back room.
4A planogram in retail is best described as:
A.A staff attendance register
B.A visual layout plan showing where products should be placed on fixtures
C.A delivery vehicle route map only
D.A customer loyalty membership card
Explanation: A planogram is a diagram or plan that specifies product placement by shelf, bay, and position. It standardizes merchandising across stores.
5When responding to a customer on the shop floor, which approach is most professional?
A.Continue a personal phone call while the customer waits nearby
B.Greet politely, listen carefully, and answer questions clearly
C.Give wrong product locations to end the conversation quickly
D.Ignore the customer until they find a manager
Explanation: Professional customer communication starts with a courteous greeting, active listening, and accurate, clear information about products and store services.
6Which retail format typically sells a wide range of grocery and household essentials with self-service aisles?
A.Specialty jewellery boutique only
B.Wholesale cash-and-carry for businesses only
C.Supermarket
D.Single-product vending machine only
Explanation: A supermarket is a self-service store offering groceries and everyday household goods across multiple aisles under one roof.
7How are retailers commonly categorized by ownership?
A.Only by the number of parking spaces
B.Independent stores, chain stores, franchises, and consumer cooperatives, among other forms
C.Only by the colour of the storefront
D.Only by the height of the building
Explanation: Retailers can be categorized by ownership structure (independent, chain, franchise, cooperative) as well as by size, product mix, and store versus non-store format.
8What is a franchise retail store?
A.A factory that manufactures goods but never sells to consumers
B.A government ration shop only
C.A temporary roadside stall with no brand
D.A store that operates under a franchisor's brand and business system under a franchise agreement
Explanation: In franchising, the franchisee runs a retail outlet using the franchisor's brand, systems, and support, usually paying fees or royalties under a contract.
9Why should products with nearer expiry dates usually be placed for sale before newer-dated stock of the same item?
A.To rotate stock properly (FIFO principle) and reduce waste from expired goods
B.Because expiry dates are never important in retail
C.To confuse customers about product freshness
D.To hide all new stock permanently in the warehouse
Explanation: First In, First Out (FIFO) rotation sells older stock first so perishable and date-coded goods are less likely to expire on the shelf, reducing shrink and risk.
10While filling shelves, an associate notices a torn package of edible oil. What is the correct action?
A.Hide the tear with tape and leave it for customers
B.Ignore it and continue facing other products only
C.Remove it from sale and follow store procedures for damaged goods
D.Place it at eye level to sell it quickly
Explanation: Damaged packaged food can be unsafe or unsaleable. Associates should remove it, isolate it as per process, and report it so inventory and quality controls stay accurate.

About the Haryana BSEH Secondary NSQF Retail Exam

The Haryana Secondary NSQF Retail examination is the Class 10 skill-subject paper conducted by the Board of School Education Haryana (BSEH). Syllabus code RET 932 / date-sheet code 932 assesses vocational retail competencies—Retail Store Operation (shelf filling, stock levels, customer response, retailer categories), Delivery of Goods (procedures, transport modes, loading/unloading, delivery process), Health and Safety Measures (accidents/emergencies, safety measures, safe lifting, employee precautions), and Work in Team and Organizations (teamwork, targets, rights/responsibilities, work habits)—plus Employability Skills (communication, self-management, ICT, entrepreneurship, green skills). Full subject marks are Theory (60/2)=30 + External Practical 50 + Internal Assessment 20 (total 100), with theory duration 2 hours 30 minutes. The official paper is a mixed written theory exam plus practical/viva/portfolio and IA, not pure multiple-choice. The 100 questions on this page are an English-language multiple-choice study adaptation with explanations for concept drills and self-assessment.

Exam sponsor: Board of School Education Haryana (BSEH). The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Assessment

Official (2025-26 BSEH NSQF Retail RET 932): Annual theory (60/2)=30 marks + External practical assessment 50 (hands-on skill 25 with written 10 + practical 15; portfolio 10; viva 15) + Internal assessment 20 = 100. Theory time 2 hours 30 minutes. Competencies target Knowledge 40%, Understanding 30%, Application 20%, Skill 10%. Local bank: English MCQ study adaptation with explanations.

Time Limit

2 hours 30 minutes for the theory paper (confirm the current BSEH Secondary timetable / date sheet for code 932 Retail NSQF)

Passing Score

Typically 33% under standard BSEH Secondary rules; confirm the latest Board circular for external/practical/IA component requirements for your examination year.

Exam / Certification Fees

Included in the annual BSEH Secondary examination fee notification.

Exam sponsor website

Reported exam pass rate: Overall Secondary pass percentages are published with each BSEH result; no fixed standing subject-wise NSQF Retail pass-rate figure is used here.. Exam sponsor website

Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

17%

Retail Store Operation

Filling shelves and facing products; maintaining stock levels and rotation (including FIFO for date-coded goods); responding and communicating to customers; categorization of retailers by format and ownership.

20%

Delivery of Goods

Delivery procedures and supporting documents; modes of transportation (road, rail, air, multimodal); safe loading and unloading; following the delivery process including receiving checks, damage notes, and proof of delivery.

27%

Health and Safety Measures

Accidents and emergencies at the retail store; fire safety and extinguisher basics (PASS); spill control and housekeeping; safe lifting and team handling; PPE; electrical safety; security/loss prevention; first aid and evacuation discipline.

20%

Work in Team and Organizations

Supporting teamwork; team aims and SMART targets; employee rights and responsibilities; effective work habits; ethics and confidentiality; constructive feedback and conflict de-escalation.

16%

Employability Skills

Verbal and non-verbal communication, communication cycle and barriers; self-management, self-awareness, and time management; basic computer operations, file skills, and security/privacy; entrepreneurship qualities and myths; green skills and sustainable development roles.

Preparing for the Haryana BSEH Secondary NSQF Retail Exam

What You Need to Know

  • Passing score: Typically 33% under standard BSEH Secondary rules; confirm the latest Board circular for external/practical/IA component requirements for your examination year.
  • Assessment: Official (2025-26 BSEH NSQF Retail RET 932): Annual theory (60/2)=30 marks + External practical assessment 50 (hands-on skill 25 with written 10 + practical 15; portfolio 10; viva 15) + Internal assessment 20 = 100. Theory time 2 hours 30 minutes. Competencies target Knowledge 40%, Understanding 30%, Application 20%, Skill 10%. Local bank: English MCQ study adaptation with explanations.
  • Time limit: 2 hours 30 minutes for the theory paper (confirm the current BSEH Secondary timetable / date sheet for code 932 Retail NSQF)
  • Exam / certification fees: Included in the annual BSEH Secondary examination fee notification. Official sources

Using Our Practice Resources

  • Work through all 100 available questions
  • Review every answer and explanation
  • Track weak areas and revisit them
  • Use our AI tutor for tough concepts

Haryana BSEH Secondary NSQF Retail: Suggested Study Strategy

1Memorize the official marks split: Theory (60/2)=30 + Practical 50 + IA 20 = 100, and theory time 2 hours 30 minutes.
2For store operations, drill shelf filling, facing, FIFO stock rotation, and calm customer recovery language.
3For delivery, know documents (challan/invoice/packing list/POD), mode selection factors, and safe loading/unloading checks.
4For safety, learn PASS for extinguishers, spill isolation, ergonomic lifting, clear emergency exits, and near-miss reporting.
5For teamwork, link rights with responsibilities and practice de-escalating floor conflicts away from customers.
6For employability, revise communication barriers, ICT password hygiene, entrepreneurship myths, and green workplace habits.

Frequently Asked Questions

Is the official BSEH Secondary NSQF Retail exam multiple-choice?

No. Official BSEH Secondary NSQF Retail (RET 932 / date-sheet code 932) theory is a mixed paper (objective items including some MCQs, fill-in blanks, one-word, assertion-reason, very short, short, and essay questions) plus a major external practical assessment and internal assessment. The 100 questions on this page are an English-language MCQ study adaptation with explanations—they are not a full simulation of the official constructed-response and practical format.

What is the full marks split and theory duration for BSEH Secondary NSQF Retail?

Under the BSEH Class 10 NSQF Retail 2025-26 design, full subject marks are 100: Annual theory (60/2)=30, External practical assessment 50, and Internal assessment 20. Theory time is 2 hours 30 minutes. External practical includes hands-on skill (written + practical), portfolio, and viva components—confirm current school/Board instructions for your year.

What is the passing score for BSEH Secondary NSQF Retail?

Under typical BSEH Secondary rules, candidates need about 33% as the standard pass threshold; verify how theory, practical, and internal components apply for your examination year on bseh.org.in.

Which syllabus does BSEH Secondary NSQF Retail follow?

Haryana BSEH Class 10 NSQF Retail (code RET 932) covers vocational units—Retail Store Operation, Delivery of Goods, Health and Safety Measures, and Work in Team and Organizations—plus Employability Skills (Communication, Self-Management, ICT, Entrepreneurship, Green Skills). See the official Class 10 NSQF QP design catalog on bseh.org.in.

How much does the BSEH Secondary NSQF Retail exam cost?

Retail is not separately priced as a standalone fee product. The fee is included in the annual BSEH Secondary examination fee notification. Check https://bseh.org.in for the current fee circular—do not rely on outdated fixed rupee figures from unofficial sources.

How should I use this free MCQ bank for a mixed BSEH NSQF paper?

Use these MCQs for daily concept and scenario drills with explanations (store ops, delivery, safety, teamwork, employability). Also practise short/essay written answers from the syllabus sessions, build your practical portfolio, and rehearse viva-style explanations so you can perform under theory + practical assessment conditions.