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100+ Free CASM Practice Questions

Pass your Certified Agile Service Manager (CASM) exam on the first try — instant access, no signup required.

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In Scrum applied to service management, who is accountable for maximizing the value of the work performed by the Development Team?

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2026 Statistics

Key Facts: CASM Exam

~50

Exam Questions

DevOps Institute

65%

Passing Score

DevOps Institute

75 min

Time Limit

DevOps Institute

~$420

Exam Fee

DevOps Institute

2-day

Training Required

DevOps Institute

Lifetime

Cert Validity

DevOps Institute

CASM is approximately 50 questions in 75 minutes requiring 65% to pass (~$420 plus training). Key domains: agile ITSM principles (~25%), Kanban for service management (~25%), Scrum in service contexts (~20%), agile process design (~20%), DevOps and ITSM integration (~10%). 2-day accredited training required as prerequisite. Certification does not expire.

Sample CASM Practice Questions

Try these sample questions to test your CASM exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1What is the primary goal of Agile Service Management?
A.To apply agile principles and practices to ITSM processes to improve responsiveness and value delivery
B.To replace all ITIL processes with Scrum ceremonies
C.To reduce the number of IT staff by automating service desk tickets
D.To eliminate change management in favor of continuous deployment
Explanation: Agile Service Management aims to embed agile thinking into ITSM processes, making them more responsive, iterative, and focused on delivering value quickly rather than following rigid procedural steps.
2Which of the following best describes a value stream in the context of ITSM?
A.A series of steps an organization undertakes to create and deliver value to a customer
B.The financial budget allocated to IT service delivery
C.A Kanban board column that tracks work in progress
D.A sprint backlog item categorized by business priority
Explanation: A value stream is the end-to-end sequence of steps—both value-adding and non-value-adding—that an organization uses to create and deliver a specific service or product to customers.
3In Scrum applied to service management, who is accountable for maximizing the value of the work performed by the Development Team?
A.Product Owner
B.Scrum Master
C.Service Manager
D.Business Analyst
Explanation: The Product Owner is accountable for maximizing the value of the product resulting from the work of the Development Team, including managing and prioritizing the Product Backlog.
4What does the Agile Manifesto value over processes and tools?
A.Individuals and interactions
B.Comprehensive documentation
C.Contract negotiation
D.Following a plan
Explanation: The Agile Manifesto's first value states 'Individuals and interactions over processes and tools,' emphasizing human collaboration as more important than rigid tooling.
5Which ITIL 4 guiding principle most closely aligns with the Lean concept of eliminating waste?
A.Keep it simple and practical
B.Start where you are
C.Focus on value
D.Optimize and automate
Explanation: 'Keep it simple and practical' aligns closely with Lean waste elimination because it advocates removing unnecessary complexity, steps, and overhead—exactly what Lean seeks to do.
6A Kanban board in IT operations uses WIP limits. What is the primary benefit of enforcing WIP limits?
A.They expose bottlenecks and reduce multitasking, improving flow
B.They prevent team members from taking on new tickets entirely
C.They ensure every sprint has exactly the same number of story points
D.They replace the need for a service catalog
Explanation: WIP (Work in Progress) limits force teams to finish work before starting new items, which surfaces bottlenecks, reduces context switching, and improves overall throughput and flow.
7Which ceremony is used in Scrum to inspect the increment and adapt the Product Backlog?
A.Sprint Review
B.Sprint Retrospective
C.Daily Scrum
D.Sprint Planning
Explanation: The Sprint Review is held at the end of each sprint to inspect the increment and gather stakeholder feedback, which may lead to Product Backlog adaptations.
8In Agile Service Management, what is the recommended approach for designing ITSM processes?
A.Design processes iteratively using short feedback loops and continuous improvement
B.Define all process steps in full detail before any implementation begins
C.Outsource process design to a third-party consulting firm
D.Copy process models directly from a competitor's ITSM documentation
Explanation: Agile Service Management advocates iterative process design—starting lean, deploying quickly, collecting feedback, and improving continuously rather than perfecting a process before launch.
9What is a 'Definition of Done' in the context of service management sprints?
A.A shared understanding of what criteria must be met for a work item to be considered complete
B.A document signed by the customer approving service delivery
C.The final step in the change management approval chain
D.A metric that measures the number of tickets closed in a sprint
Explanation: The Definition of Done (DoD) is a transparent checklist of quality criteria that must be satisfied before any increment or work item is considered complete, ensuring consistent quality standards.
10Which Lean principle focuses on understanding what the customer considers valuable before designing processes?
A.Identify value
B.Map the value stream
C.Create flow
D.Establish pull
Explanation: The first Lean principle is 'Identify value'—understanding what the customer actually values so that all process design and improvement efforts are directed toward delivering that value.

About the CASM Exam

The Certified Agile Service Manager (CASM) from DevOps Institute validates the ability to apply agile principles and practices to IT service management. The exam covers applying the Agile Manifesto to ITSM, Kanban for service workflows, Scrum adapted for service teams, agile process design, and integrating ITSM with DevOps. A 2-day accredited training course is required before sitting the exam.

Questions

50 scored questions

Time Limit

75 minutes

Passing Score

65%

Exam Fee

~$420 (DevOps Institute)

CASM Exam Content Outline

~25%

Agile ITSM Principles

Agile Manifesto for ITSM, agile values in service management, traditional vs agile ITSM

~25%

Kanban for Service Management

Kanban boards, WIP limits, pull systems, flow metrics, service request workflows

~20%

Scrum in Service Management

Applying Scrum to service teams, Sprints for improvement, Scrum events in ITSM

~20%

Agile Process Design

Iterative process improvement, minimum viable processes, value-driven ITSM design

~10%

DevOps and ITSM Integration

Aligning ITSM with DevOps, change management in DevOps, incident management in agile teams

How to Pass the CASM Exam

What You Need to Know

  • Passing score: 65%
  • Exam length: 50 questions
  • Time limit: 75 minutes
  • Exam fee: ~$420

Keys to Passing

  • Complete 500+ practice questions
  • Score 80%+ consistently before scheduling
  • Focus on highest-weighted sections
  • Use our AI tutor for tough concepts

CASM Study Tips from Top Performers

1Understand the Agile Manifesto's 4 values and 12 principles and apply each to service management scenarios
2Know Kanban board anatomy: columns, swim lanes, WIP limits, and how pull systems work in service contexts
3Understand how Scrum events (Sprint, Planning, Review, Retrospective, Daily Scrum) translate to service team operations
4Study the difference between value-added and non-value-added activities in service workflows
5Know the key tension between ITSM stability requirements and DevOps speed — CASM bridges this gap
6Understand minimum viable process (MVP process) concepts for agile ITSM design
7Focus on scenario-based questions: when given an ITSM problem, choose the most agile and value-driven approach

Frequently Asked Questions

What is the CASM certification?

The Certified Agile Service Manager (CASM) from DevOps Institute validates applying agile principles to IT service management. It covers agile ITSM, Kanban for service workflows, Scrum adapted for service teams, and integrating ITSM with DevOps. The exam has approximately 50 questions in 75 minutes and requires 65% to pass. A 2-day accredited training course is required.

Is training required for CASM?

Yes — a 2-day accredited CASM training course is required before you can sit the exam. This distinguishes CASM from some DevOps Institute certifications that allow direct exam registration. The training covers agile service management theory, Kanban, and Scrum applications in ITSM contexts.

How does Kanban apply to service management in CASM?

In CASM, Kanban is applied to visualize service request workflows using boards with columns representing stages (e.g., Requested, In Progress, Done). Work-in-Progress (WIP) limits prevent overloading and improve flow. Pull systems ensure work is pulled when capacity exists rather than pushed. Flow metrics like lead time and throughput measure service performance.

How does CASM integrate Scrum with ITSM?

CASM teaches adapting Scrum for service team contexts. Sprints can be used for process improvement initiatives rather than just product delivery. Scrum events such as retrospectives are highly valuable for continuous ITSM improvement. The Product Backlog concept applies to a list of service improvement opportunities ordered by priority.

Does CASM certification expire?

No — the CASM certification from DevOps Institute does not expire. Once earned, it is valid for life. This reflects DevOps Institute's philosophy that foundational knowledge remains relevant, though practitioners are encouraged to pursue advanced credentials as the field evolves.