Free Practice Questions for CSSC Yellow Belt

What is Six Sigma?

Data-driven decisions, defining Six Sigma, sigma levels, customer-focused improvement, value streams, continuous improvement, variation, waste, and process control.

Six Sigma History and Quality Methods

Development of statistical process control, Toyota and Lean, Motorola's focus on defects, Allied Signal, GE, and when to use Six Sigma.

Lean Concepts

Seven muda, other forms of waste, Type I and Type II muda, 5S, Just-in-Time, and applying Lean concepts in improvement work.

Basic Six Sigma Concepts

Standard deviation, Pareto principle, Voice of the Customer, Likert scales, DPMO, Defects per Unit, First Time Yield, and Rolled Throughput Yield.

Approaching the Problem

Problem functions y = f(x), 5 Whys, root-cause thinking, problem statements, objective statements, and problem scope.

Processes and SIPOC

Process definition, process layers, major process components, process owners, data, SIPOC diagrams, and SIPOC brainstorming practices.

Quality, CTQ, CoQ, and CoPQ

Critical to Quality characteristics, CTQ trees, Cost of Quality, Cost of Poor Quality, internal and external failure costs, and quality's business impact.

Selecting the Right Projects

Project viability, enterprise-level selection, project-selection matrices, data availability, customer benefit, controllable inputs, and feasibility.

Basic Six Sigma Team Management

Building a team, roles, ground rules, timelines, critical path, milestone meetings, budgets, and defined measures of success.

Introduction to DMAIC and DMADV

DMAIC versus DMADV; Define, Measure, Analyze, Improve, Control, Design, Verify, and project handoff to process owners.