100+ Free Cisco 300-830 CLCCE Practice Questions
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An admin wants the chatbot to escalate to a live agent only after multiple bot turns fail to resolve the issue. In Webex Connect, which design step accomplishes this?
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Key Facts: Cisco 300-830 CLCCE Exam
55-65
Exam Questions
90-minute exam form
$300
Exam Fee (USD)
Per attempt
90 min
Time Limit
Pearson VUE delivery
Feb 3, 2026
Launch Date
Replaced 300-810 CLICA
3 yrs
Validity
Cisco professional cycle
30%
Telephony & Routing Weight
Largest blueprint domain
The Cisco 300-830 CLCCE is a NEW CCNP Collaboration concentration exam launched on February 3, 2026 that replaced the retired 300-810 CLICA. It is a 90-minute, ~55-65-question, $300 USD exam delivered through Pearson VUE that validates implementation of Webex Contact Center: telephony (Cloud Connected PSTN, Webex Calling, Local Gateway), call routing with Flow Designer (LAA/SBR/CBR), tenant configuration, Webex Analyzer reporting, and digital channels via Webex Connect. The blueprint also tests the Cisco AI Assistant for Webex Contact Center (Auto Wrap-Up, Agent Answers, Topic Analytics, Auto-CSAT, Agent Wellness), Webex AI Agent, WFO/Quality Management, REST APIs (OAuth 2.0), and webhooks. Cisco does not publish a fixed passing percentage; the certification is valid for 3 years.
Sample Cisco 300-830 CLCCE Practice Questions
Try these sample questions to test your Cisco 300-830 CLCCE exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1Which platform is the SaaS foundation that Webex Contact Center is built on, replacing the legacy Customer Journey Platform (CJP) architecture?
2An administrator is onboarding a new Webex Contact Center customer organization. From which Cisco-hosted portal is the initial tenant provisioning and license assignment performed?
3Which two Webex Contact Center named-agent license tiers are sold today? (Choose the answer that lists both.)
4Which user interface do Webex Contact Center agents use to handle inbound voice calls and digital interactions, including custom widgets that admins add via desktop layouts?
5Within the Webex Contact Center role hierarchy, which role grants a supervisor the ability to monitor a live call, whisper to the agent, or barge into the call?
6Where in the Webex Contact Center Management Portal does an administrator define which agents belong together for routing, supervision, and reporting?
7Multi-channel routing in Webex Contact Center associates each agent with a Multimedia Profile. What does the Multimedia Profile primarily control?
8An administrator is invited to manage two separate Webex Contact Center tenants for two different customer organizations. What is the recommended way to grant this access?
9When provisioning a new Webex Contact Center tenant, which setting cannot be changed later without re-provisioning the entire tenant?
10Webex Contact Center stores contact-related data such as recordings, transcripts, and Analyzer reporting in which tenant-bound location?
About the Cisco 300-830 CLCCE Exam
The Cisco 300-830 CLCCE (Implementing Cisco Collaboration Cloud Customer Experience v1.0) is a CCNP Collaboration concentration exam that validates skills in implementing Webex Contact Center: telephony integration (Cloud Connected PSTN, Webex Calling, Local Gateway), inbound and outdial call routing, Flow Designer scripting, tenant configuration with Sites/Teams/Skill Profiles, Webex Analyzer real-time and historical reporting, Webex Connect digital channel orchestration (email/chat/SMS/social), and advanced features including Cisco AI Assistant for Webex Contact Center, Webex AI Agent, WFO/Quality Management, and REST APIs with OAuth and webhooks. The exam is one of several concentration options that, paired with the CCNP Collaboration core (350-801 CLCOR), earns the CCNP Collaboration certification.
Assessment
Approximately 55-65 multiple-choice and multiple-select questions in a 90-minute single block, covering Webex Contact Center architecture, telephony and call routing, tenant configuration and reporting, digital channels, and advanced features and AI
Time Limit
90 minutes
Passing Score
Variable cut score; Cisco does not publish exact passing percentage
Exam Fee
$300 USD (Cisco / Pearson VUE)
Cisco 300-830 CLCCE Exam Content Outline
Webex Contact Center Architecture and Provisioning
Webex CC SaaS multi-region platform, tenant onboarding via Control Hub, Flex Plan licensing (Standard vs Premium agents), Agent Desktop with custom layouts/widgets, Supervisor Desktop, role hierarchy, External Administrator access for partners
Telephony and Call Routing
Cloud Connected PSTN (Intelepeer/Lumen/AT&T), Webex Calling MT, Local Gateway via CUBE, Entry Points and queues, dial plans, LAA / Skills-Based / Capacity-Based routing, Flow Designer activities (Play Message, Get Digits, Menu, HTTP Request, Connect to Agent), IVR + courtesy callback, post-call survey
Tenant Configuration and Reporting
Sites/Teams/Users hierarchy, Skill Profiles, Multimedia Profiles, auxiliary codes (idle/wrap-up), Business Hours/Holiday lists, Webex Analyzer real-time dashboards and historical reports, Measures and Segments, custom computed-field KPIs, scheduled email delivery
Digital Channels
Webex Connect (Imimobile) digital flow design, email/chat/SMS/social channel assets, WhatsApp + Apple Messages for Business + Facebook/Twitter X, bot connectors (Cisco AI Agent, Dialogflow CX, Watson), bot-to-agent escalation, secure HTTP requests with credentials vault, Webex App messaging integration
Advanced Features and AI
Cisco AI Assistant for Webex Contact Center (Auto Wrap-Up, Agent Answers, Topic Analytics, Auto-CSAT, Agent Wellness), Webex AI Agent, WFO/Quality Management with Calabrio (forecasting, scheduling, screen recording, calibration), REST APIs at developer.webex-cx.com with OAuth 2.0, webhooks for real-time events, Salesforce/ServiceNow/Teams CTI connectors, PCI pause/resume recording + DTMF masking
How to Pass the Cisco 300-830 CLCCE Exam
What You Need to Know
- Passing score: Variable cut score; Cisco does not publish exact passing percentage
- Assessment: Approximately 55-65 multiple-choice and multiple-select questions in a 90-minute single block, covering Webex Contact Center architecture, telephony and call routing, tenant configuration and reporting, digital channels, and advanced features and AI
- Time limit: 90 minutes
- Exam fee: $300 USD
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
Cisco 300-830 CLCCE Study Tips from Top Performers
Frequently Asked Questions
What is the Cisco 300-830 CLCCE exam?
The 300-830 CLCCE (Implementing Cisco Collaboration Cloud Customer Experience v1.0) is a Cisco Certified Specialist exam and a CCNP Collaboration concentration option. It validates skills in implementing Webex Contact Center: telephony integration, call routing with Flow Designer, tenant configuration, Webex Analyzer reporting, Webex Connect digital channels, and Cisco AI Assistant features. Passing it plus the CCNP Collaboration core (350-801 CLCOR) earns the CCNP Collaboration certification.
When did the 300-830 CLCCE exam launch?
Cisco launched the 300-830 CLCCE v1.0 exam on February 3, 2026. It replaced the retired 300-810 CLICA exam. Candidates testing on or after that date take the new cloud-focused blueprint centered on Webex Contact Center.
How long is the 300-830 CLCCE exam and how many questions?
The 300-830 CLCCE is a 90-minute exam delivered as a single block. Cisco does not disclose the exact question count for every form, but candidates typically see approximately 55 to 65 questions in mixed formats: multiple choice, multiple select, drag-and-drop, and scenario-based items. Cisco does not publish a fixed passing percentage; a scaled cut score applies.
How much does the 300-830 CLCCE exam cost?
The 300-830 CLCCE exam costs $300 USD per attempt and is administered through Pearson VUE. Online proctored and in-person testing are both available. Cisco discount vouchers, Continuing Education credits, and Cisco Learning Credits can offset the cost in some cases.
What domains are tested on the 300-830 CLCCE blueprint?
The Cisco-published v1.0 blueprint covers Webex Contact Center architecture and provisioning (~20%), telephony and call routing (~30%), tenant configuration and reporting (~15%), digital channels (~15%), and advanced features and AI (~20%). Topics include Cloud Connected PSTN, Webex Calling, Local Gateway with CUBE, Flow Designer, Sites/Teams/skills, Webex Analyzer, Webex Connect digital flows, AI Assistant, Webex AI Agent, WFO/QM, and REST APIs with webhooks.
How long is the 300-830 CLCCE certification valid?
Cisco professional-level (Specialist and CCNP) certifications are valid for 3 years. Candidates renew through Continuing Education, by passing a higher-level exam, or by re-passing a current concentration or core exam before the expiration date.
How should I prepare for the 300-830 CLCCE exam?
Combine official Cisco training (Implementing Cloud Customer Experience course), the v1.0 exam topics PDF, hands-on lab time in a Webex Contact Center sandbox, the Cisco Webex Contact Center admin guide, and free practice questions. Focus on Flow Designer, Webex Connect digital flows, the AI Assistant features, REST APIs at developer.webex-cx.com, and the differences between Cloud Connected PSTN, Webex Calling MT, and Local Gateway.