100+ Free SAP Sales Cloud Version 2 Implementation Consultant Practice Questions

Introduction to SAP Sales Cloud Version 2

Position Sales Cloud Version 2 as the cloud-native, microservices-based successor to SAP C4C, with quarterly releases, embedded SAP Analytics Cloud, lead-to-cash integration with SAP S/4HANA, and the 360-degree Accounts hub.

General, Company, Users and Control Settings

Create employees and business users; assign business roles and the underlying business services (such as the opportunity and guided selling services) for authorizations; build the organizational structure of sales units; and maintain control settings and ID mapping.

Master Data

Maintain accounts, contacts, individual customers, products, registered products, and account hierarchies; configure pricing with the condition technique using condition types, access sequences, and condition tables; and import data with the data workbench.

In-App and Side-by-Side Extensibility

Apply in-app, no-code tools (extension fields, adaptation, mashups, validation rules, determinations) for simple changes, and use side-by-side extension apps on SAP BTP, embedded as mashups, for complex custom logic.

Set-up of Sales-Specific Capabilities

Configure leads and statuses, opportunities and probabilities, forecast categories and the Forecast Tracker, the Pipeline Manager and Pipeline Flow, party processing, activities, Microsoft Teams integration, and the email channel.

Leads and Opportunity Management

Qualify and convert leads, manage opportunities through sales phases, and use machine-learning lead and opportunity scoring with Intelligent Sales Execution to monitor pipeline and forecast performance.

Activities Management

Work with appointments, phone calls, tasks, and emails; organize outbound work with call lists; and use the Task Manager, with all activities linked to the customer interaction timeline.

Machine Learning and Gen AI

Leverage embedded machine learning (lead and opportunity scoring, duplicate check, sentiment analysis, business text intelligence) and generative AI (Joule copilot, AI agents, email draft recommender, account synopsis).

Mobile App

Set up and use the native iOS and Android app for opportunities, activities, and insights, with offline capability, mobile mashups, role-based access, and synchronization troubleshooting.

Playbook, Digital Selling Workspace and Guided Selling (incl. Best Run Bikes)

Configure playbooks and guided selling for opportunities and leads, use the omnichannel Digital Selling Workspace, and apply these in scenario-based Best Run Bikes questions spanning configuration, master data, and extensibility.