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Free Practice Questions for Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality

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Exam Review

Key Facts: Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality Exam

40+50+10

Theory + Practical + INA marks under Scheme of Studies

PSEB Scheme of Studies Class XII — Travel Tourism and Hospitality (202)

Code 202

Subject code for Travel, Tourism and Hospitality (Meet & Greet)

PSEB Scheme of Studies (NSQF trades)

33% each

Minimum in Theory, Practical, and INA separately

PSEB Senior Secondary Scheme of Studies pass rules

33% aggregate

Overall pass requirement across components

PSEB Senior Secondary Scheme of Studies pass rules

Meet & Greet CSE

Class 12 NSQF job role Customer Services Executive (Meet & Greet)

PSEB Scheme of Studies

English MCQ adaptation

This free local bank is not the official mixed paper or practical

OpenExamPrep practice policy

PSEB Senior Secondary NSQF TTH (code 202) is Class 12 Customer Services Executive (Meet & Greet): Theory 40 + Practical 50 + INA 10 = 100. Pass is 33% in each component and aggregate. Fees via schools. This free 2026 bank is an English MCQ study adaptation — not an official paper or practical simulation.

Sample Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality Practice Questions

Try these sample questions to review concepts for the Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1Which statement best describes the tourism industry?
A.Activities and businesses that provide travel, accommodation, attractions, and related services for people travelling away from home
B.Only government tax collection offices
C.Only manufacturing of aircraft engines
D.Only domestic grocery retailing with no travel element
Explanation: Tourism covers travel, lodging, attractions, transport, and supporting services for people who travel away from their usual environment.
2Inbound tourism refers to:
A.Residents of a country travelling only within their own city for daily work
B.Visitors from other countries arriving in a destination country
C.Only freight cargo shipped by sea
D.Only employees commuting to an office
Explanation: Inbound tourism means foreign visitors entering a country for tourism. Domestic tourism is residents travelling within their own country; outbound is residents going abroad.
3Outbound tourism is best described as:
A.Only foreign visitors arriving for a conference
B.Only hotel housekeeping inside one city
C.Residents travelling abroad from their home country
D.Only airport construction projects
Explanation: Outbound tourism is residents leaving their home country to visit other destinations.
4Which stakeholder is most directly responsible for transporting guests between cities by air?
A.Museum curator only
B.Street food vendor only
C.School examination board only
D.Airline / air carrier
Explanation: Airlines provide scheduled or charter air transport—a core travel stakeholder in the tourism value chain.
5In the tourism value chain, a Meet & Greet Customer Services Executive mainly supports:
A.Guest arrival identification, welcome, and smooth transfer or handoff to the next service point
B.Issuing passports as a government passport officer
C.Flying the aircraft as the pilot
D.Setting national visa policy for all countries
Explanation: Meet & Greet executives deliver first-contact service: identify the guest, welcome professionally, assist with luggage/orientation, and hand off to transport or front office—not immigration or cockpit duties.
6Hospitality industry in a broad sense primarily focuses on:
A.Only mining raw minerals
B.Making guests feel welcome and providing lodging, food, and related services with care
C.Only stock-market trading floors
D.Only agricultural crop insurance
Explanation: Hospitality centres on welcoming guests and delivering accommodation, F&B, and related care experiences.
7Which is an example of a tourism attraction rather than a transport provider?
A.A city bus operator’s scheduled route service only
B.An airline’s aircraft maintenance hangar only
C.A heritage fort open for guided visitor tours
D.A fuel tanker depot with no visitor access
Explanation: Attractions draw visitors for experiences (heritage sites, parks, museums). Transport providers move people; hangars and fuel depots are support infrastructure, not visitor attractions.
8MICE tourism commonly refers to travel related to:
A.Only mountain climbing without any events
B.Only medical surgery tourism for organ transplant
C.Only military exercises
D.Meetings, Incentives, Conferences, and Exhibitions/Events
Explanation: MICE is the business-events segment: Meetings, Incentives, Conferences, and Exhibitions/Events.
9Which best distinguishes tourism from ordinary daily commuting?
A.Travel away from the usual environment for leisure, business, or other personal purposes, typically with an overnight or destination stay element
B.Walking from home to a neighbourhood shop every morning
C.Only sitting in an office without any trip
D.Only online browsing of maps with no travel
Explanation: Tourism involves leaving the usual environment for purposes such as leisure or business, often with destination stay—unlike routine local commuting.
10A travel agency’s primary tourism function is to:
A.Issue national currency as a central bank
B.Help plan and book travel products such as flights, hotels, packages, and related services for clients
C.Build national highways as a public works department
D.Operate immigration checkpoints
Explanation: Travel agencies intermediate between travellers and suppliers by advising, packaging, and booking travel services.

About the Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality Exam

Punjab PSEB Senior Secondary NSQF Travel, Tourism and Hospitality is the Class 12 skill subject under the Punjab School Education Board for the job role Customer Services Executive (Meet & Greet) (subject code 202). It assesses Meet & Greet-level knowledge for airports, stations, hotels, and event arrivals: tourism industry structure, professional welcome and identification, guest handling and escorting, clear communication, travel-document awareness (without acting as immigration), complaint recovery, soft skills and ethics, terminal safety, hygiene, and Indian destination orientation. Official assessment is Theory 40 + Practical 50 + INA 10 = 100. Pass requires 33% in each component and 33% aggregate per Senior Secondary Scheme of Studies rules. Fees and exact blueprints are notified by PSEB on pseb.ac.in. The 100 questions on this page are a free English-language multiple-choice study adaptation with explanations; they are not a full simulation of the official mixed paper or hands-on practical.

Exam sponsor: Punjab School Education Board (PSEB). The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Assessment

Official PSEB Senior Secondary NSQF Travel, Tourism and Hospitality (code 202), job role Customer Services Executive (Meet & Greet), is assessed as Theory 40 + Practical 50 + Internal Assessment (INA) 10 = 100 under the Scheme of Studies. Theory covers Class 12 Meet & Greet vocational knowledge—tourism industry overview, meet-and-greet operations, guest handling, professional communication, travel-document awareness, complaint handling and service recovery, soft skills and professional image, safety at terminals, hygiene standards, and Indian tourism basics—at greater depth than Matric F&B Service Assistant. The written board paper is mixed format (objective-style items plus subjective short/long answers), not pure MCQ. Practical covers meet-and-greet performance, file/portfolio, and viva as notified. English, Punjabi, and Hindi media may be available depending on school offerings. Typical theory duration is about 3 hours — confirm the year’s date sheet on pseb.ac.in. This practice bank is an English-language MCQ study adaptation for concept fluency — it does not simulate official attempt limits, subjective long answers, or practical performance.

Time Limit

About 3 hours for theory (confirm year date sheet); practical and INA activities are separately timed as notified

Passing Score

33% separately in Theory, Practical, and INA, and 33% in aggregate (Scheme of Studies Senior Secondary pass rules); verify the current pass criteria circular.

Exam / Certification Fees

As notified by PSEB and paid through schools for regular Senior Secondary sittings (no single fixed public subject fee for all categories).

Exam sponsor website

Fees, eligibility, and exam policies can change. Confirm them with the exam sponsor before applying or paying.

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

~10% of this local bank

Tourism Industry

Tourism sectors, stakeholders, travel types, and the Meet & Greet role in the hospitality value chain.

~10% of this local bank

Meet & Greet Operations

Arrivals, name boards, first impression, luggage help protocols, and professional welcome standards.

~10% of this local bank

Guest Handling

FIT/groups/VIPs/special-needs guests, escorting, waiting management, fairness, and service handoffs.

~10% of this local bank

Professional Communication

Listening, verbal/non-verbal cues, phone etiquette, clear directions, and multilingual awareness.

~10% of this local bank

Travel Documents Awareness

Passport/visa/ticket awareness, boarding passes, ID checks at awareness level, and escalation limits.

~10% of this local bank

Complaints & Service Recovery

Full listening, apology, ownership, escalation, delays/lost bags, and careful documentation.

~10% of this local bank

Soft Skills & Professional Image

Grooming, punctuality, empathy, cultural sensitivity, teamwork, handovers, and ethics.

~10% of this local bank

Safety at Meet & Greet Points

Crowd awareness, emergencies, lost child protocols, baggage security, and personal safety.

~10% of this local bank

Hygiene & Workplace Standards

Personal hygiene, clean uniform, hand hygiene, public-area etiquette, and infection-control habits.

~10% of this local bank

Indian Tourism Basics

Major circuits, landmark awareness, domestic connectivity, cultural etiquette, and destination orientation.

Preparing for the Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality Exam

What You Need to Know

  • Passing score: 33% separately in Theory, Practical, and INA, and 33% in aggregate (Scheme of Studies Senior Secondary pass rules); verify the current pass criteria circular.
  • Assessment: Official PSEB Senior Secondary NSQF Travel, Tourism and Hospitality (code 202), job role Customer Services Executive (Meet & Greet), is assessed as Theory 40 + Practical 50 + Internal Assessment (INA) 10 = 100 under the Scheme of Studies. Theory covers Class 12 Meet & Greet vocational knowledge—tourism industry overview, meet-and-greet operations, guest handling, professional communication, travel-document awareness, complaint handling and service recovery, soft skills and professional image, safety at terminals, hygiene standards, and Indian tourism basics—at greater depth than Matric F&B Service Assistant. The written board paper is mixed format (objective-style items plus subjective short/long answers), not pure MCQ. Practical covers meet-and-greet performance, file/portfolio, and viva as notified. English, Punjabi, and Hindi media may be available depending on school offerings. Typical theory duration is about 3 hours — confirm the year’s date sheet on pseb.ac.in. This practice bank is an English-language MCQ study adaptation for concept fluency — it does not simulate official attempt limits, subjective long answers, or practical performance.
  • Time limit: About 3 hours for theory (confirm year date sheet); practical and INA activities are separately timed as notified
  • Exam / certification fees: As notified by PSEB and paid through schools for regular Senior Secondary sittings (no single fixed public subject fee for all categories). Official sources

Using Our Practice Resources

  • Work through all 100 available questions
  • Review every answer and explanation
  • Track weak areas and revisit them
  • Use our AI tutor for tough concepts

Punjab PSEB Senior Secondary NSQF Travel Tourism and Hospitality: Suggested Study Strategy

1Memorise the official marks split: Theory 40 + Practical 50 + INA 10 = 100 for code 202 Customer Services Executive (Meet & Greet).
2Start every arrival with correct guest identification—name board, flight/train details, and a warm professional greeting before luggage talk.
3Know your limits on documents: you may help guests locate passport/visa/tickets and escalate problems, but you do not act as immigration or customs.
4For complaints, listen fully, apologise sincerely, own what you can fix, and escalate what you cannot—never invent airline or hotel authority.
5Safety first at terminals: protect personal space, report emergencies, follow lost-child SOPs, and never leave guest bags unattended in public.
6Build a one-page Indian tourism map: Golden Triangle cities, major hill stations/beaches, and basic cultural courtesy for domestic and inbound guests.
7Practise clear directions and active listening—Meet & Greet quality is judged by calm accuracy under crowd pressure.
8Do not neglect Practical 50 and INA 10 — MCQ drills alone cannot replace meet-and-greet performance, file work, and viva preparation.

Frequently Asked Questions

Is the official PSEB Senior Secondary NSQF Travel Tourism and Hospitality exam pure multiple-choice?

No. Official PSEB Senior Secondary NSQF Travel, Tourism and Hospitality (code 202) is a mixed theory paper under Theory 40 + Practical 50 + INA 10 = 100, plus hands-on practical and internal assessment. This bank is an English-language multiple-choice study adaptation for concepts only — not an official paper or practical simulation.

What is the theory–practical–INA mark pattern for PSEB Class 12 Travel Tourism and Hospitality?

Under the official Scheme of Studies, Travel, Tourism and Hospitality (code 202), job role Customer Services Executive (Meet & Greet), is Theory 40 + Practical 50 + INA 10 = 100. Confirm the year’s circular and syllabus detail on pseb.ac.in.

How is Class 12 Customer Services Executive (Meet & Greet) different from Matric F&B Service Assistant?

Class 12 (code 202) targets the Customer Services Executive (Meet & Greet) job role with deeper tourism-industry knowledge, arrival identification and welcome standards, guest escorting, travel-document awareness, complaint recovery, and Indian destination orientation—beyond Matric code 86 Food and Beverage Service Assistant foundation topics (F&B service, hygiene, safety, etiquette).

How long is the PSEB Class 12 Travel Tourism and Hospitality theory paper?

Board theory papers at Senior Secondary vocational level are commonly about 3 hours. Confirm the year’s date sheet and instructions on pseb.ac.in. Practical and INA activities are timed separately as notified.

What is the passing score for PSEB Senior Secondary NSQF Travel Tourism and Hospitality?

Pass typically requires 33% separately in Theory, Practical, and INA and 33% in aggregate under Senior Secondary Scheme of Studies rules. Always verify the current result/pass criteria circular for your examination year.

How much does the PSEB Senior Secondary NSQF TTH exam cost?

Travel Tourism and Hospitality is not sold as a separate marketplace product. Fees are notified by PSEB and paid through schools for regular candidates. Check pseb.ac.in for the current fee circular.

What syllabus does this bank follow?

It is aligned to PSEB Class 12 NSQF Travel, Tourism and Hospitality (code 202), Customer Services Executive (Meet & Greet): tourism industry, meet & greet, guest handling, communication, travel documents awareness, complaints, soft skills, safety, hygiene, and Indian tourism basics—at Class 12, not Matric-only depth.

Where can I find official PSEB Class 12 Travel Tourism and Hospitality information?

Use the PSEB site (pseb.ac.in), the NSQF syllabus catalog, and the Class 12 Scheme of Studies PDFs that list Travel, Tourism and Hospitality (202) Customer Services Executive (Meet & Greet) with Theory 40 + Practical 50 + INA 10 = 100.