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Question 1

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Which Pega application is the primary tool used by a Decisioning Consultant to design Next-Best-Action engagement?

Pega Customer Service

Pega Customer Decision Hub

Pega Robotic Automation

Pega Sales Automation

to track

2026 Statistics

Key Facts: Pega CPDC Exam

Scored Questions

Pega Academy CPDC blueprints

90 min

Time Limit

Pega Academy CPDC blueprints

70%

Passing Score

Pega Academy CPDC blueprints

US$190

Exam Fee (PEGACPDC24V1)

Public summaries

23-25%

Largest Domain

Decision Strategies

Pearson VUE

Test Provider

Pega Academy

The current CPDC exam (most recently delivered as PEGACPDC24V1, with prior PEGAPCDC86V1 and PEGAPCDC88V1 versions) is a roughly 60-question, 90-minute proctored Pearson VUE exam at about US$190. The historical Pega Academy blueprint weights Decision Strategies the heaviest (around 23-25%) followed by Actions and Treatments, Contact Policy, Engagement Policies, Channels, AI and Arbitration, and Next-Best-Action Concepts. Specific 2026 changes have not been publicly published; verify the current blueprint and version on the Pega Academy exam page before scheduling.

Sample Pega CPDC Practice Questions

Try these sample questions to test your Pega CPDC exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1Which Pega application is the primary tool used by a Decisioning Consultant to design Next-Best-Action engagement?

A.Pega Customer Service

B.Pega Customer Decision Hub

C.Pega Robotic Automation

D.Pega Sales Automation

Explanation: Pega Customer Decision Hub is the centralized brain that orchestrates Next-Best-Action across channels. Decisioning Consultants design engagement policies, decision strategies, and arbitration inside Customer Decision Hub.

2Next-Best-Action Designer organizes the business hierarchy in which order from broadest to most specific?

A.Action -> Group -> Issue

B.Issue -> Group -> Action

C.Group -> Issue -> Treatment

D.Treatment -> Action -> Issue

Explanation: The NBA business hierarchy is Issue (the customer need or business goal) -> Group (a category of related actions) -> Action (the specific offer or message). Treatments hang off actions per channel.

3A bank sets a rule that checking-account upgrade offers are presented only to customers who already hold a checking account. Which engagement policy type best fits?

A.Eligibility

B.Applicability

C.Suitability

D.Contact Policy

Explanation: Applicability evaluates whether an action is relevant given the customer's current situation. Holding a checking account makes the upgrade applicable. Eligibility is about hard rules such as age or jurisdiction; suitability is about whether the offer is in the customer's best interest.

4Which engagement-policy rule type should be used to enforce a regulatory requirement that customers must be 18 or older to receive a credit-card offer?

A.Suitability

B.Applicability

C.Eligibility

D.Arbitration

Explanation: Eligibility is the engagement-policy layer for hard, often legal or regulatory, conditions such as minimum age. If the customer fails eligibility, the action is removed from consideration entirely.

5A high-risk credit profile should not see a high-limit credit-card offer because it is not in the customer's best interest. Which engagement policy applies?

A.Eligibility

B.Applicability

C.Suitability

D.Contact Policy

Explanation: Suitability prevents actions that are technically allowed and relevant but not in the customer's best interest. A high-limit card to a high-risk customer is the canonical Pega suitability example.

6Which strategy component is used to filter out records that do not meet a defined condition in a Pega decision strategy?

A.Group By

B.Filter

C.Switch

D.Set Property

Explanation: Filter is the strategy component that removes records (typically actions) that do not satisfy a logical condition such as Customer.Age >= 18. Records that fail the condition are dropped from downstream processing.

7Which strategy component is most appropriate for combining multiple input sources of actions into a single set for downstream processing?

A.Group

B.Filter

C.Data Import

D.Decision

Explanation: The Data Import component (sometimes called Import Data or Sub Strategy) brings actions or records into the strategy from a data source or another strategy. Combining several Data Import components into a single results set is the standard pattern for assembling the candidate action pool.

8Which Pega Customer Decision Hub artifact ranks eligible actions for a customer at decision time?

A.Engagement policy

B.Contact policy

C.Arbitration

D.Treatment

Explanation: Arbitration ranks the surviving actions based on factors such as propensity, value, context weight, and business levers. Engagement and contact policies filter; arbitration prioritizes among what remains.

9By default, Pega arbitration multiplies four factors. Which of the following is NOT one of them?

A.Propensity

B.Value

C.Context Weight

D.Customer Lifetime Score

Explanation: Pega's default arbitration formula is Propensity x Value x Context Weight x Business Levers (often labeled P x V x C x L). Customer Lifetime Score is not one of the four standard arbitration inputs, although CLV may feed Value.

10Which Pega capability provides self-learning per-action propensity models without requiring a data scientist to train them?

A.Predictive Model

B.Adaptive Model (ADM)

C.Scorecard

D.Strategy Result

Explanation: Adaptive Models, managed by the Adaptive Decision Manager (ADM), continuously learn from positive and negative responses and produce per-action propensities. They are the default propensity source when no historical training data is available.

About the Pega CPDC Exam

The Certified Pega Decisioning Consultant exam validates your ability to design and configure Pega Customer Decision Hub Next-Best-Action solutions. The blueprint emphasizes practical Next-Best-Action Designer judgment around engagement policies, contact policies, decision strategies, AI and arbitration, channels, and customer engagement optimization rather than abstract theory.

Assessment

Approximately 60 scenario-based multiple-choice and drag-and-drop questions per Pega Academy and Pearson VUE blueprints

Time Limit

90 minutes

Passing Score

70% per the most recent published Pega Academy CPDC blueprints

Exam Fee

US$190 (PEGACPDC24V1; US$175 has also been listed for prior versions) (Pegasystems)

Pega CPDC Exam Content Outline

23-25%

Decision Strategies

Building and testing decision strategies, sub-strategies, components (data import, filter, group, switch, decision, results), embedding scorecards and predictive or adaptive models, and arbitrating actions inside the strategy framework.

15%

Actions and Treatments

Modeling the action hierarchy of issues, groups, and actions; configuring treatments per channel; and aligning offer detail to the customer-facing experience in web, email, mobile, and contact center.

13-18%

Contact Policy and Volume Constraints

Designing suppression rules, contact policies, volume constraints, and overexposure controls so customers are not over-contacted across channels and time windows.

12-13%

Engagement Policies

Configuring Eligibility, Applicability, and Suitability rules in Next-Best-Action Designer so only relevant, compliant, and appropriate actions reach each customer.

10%

Channels

Real-time containers, web treatments, email delivery, mobile, paid, contact center, and sharing action details with downstream distributors and external systems.

8-10%

AI and Arbitration

Adaptive Decision Manager (ADM) models, predictors and model context, propensity, value, urgency and business levers, and how arbitration prioritizes the next best action.

8-12%

Next-Best-Action Concepts

The Next-Best-Action framework, always-on outbound, real-time inbound, business hierarchy, and how Customer Decision Hub orchestrates one-to-one customer engagement.

1:1 Customer Engagement Optimization

Visual Business Director, Value Finder, simulations, audience builder, and using results to refine engagement policies, treatments, and arbitration over time.

How to Pass the Pega CPDC Exam

What You Need to Know

Passing score: 70% per the most recent published Pega Academy CPDC blueprints
Assessment: Approximately 60 scenario-based multiple-choice and drag-and-drop questions per Pega Academy and Pearson VUE blueprints
Time limit: 90 minutes
Exam fee: US$190 (PEGACPDC24V1; US$175 has also been listed for prior versions)

Keys to Passing

Complete 500+ practice questions
Score 80%+ consistently before scheduling
Focus on highest-weighted sections
Use our AI tutor for tough concepts

Pega CPDC Study Tips from Top Performers

1Spend the most time on Decision Strategies because it is the heaviest published domain. Build and test small strategies that combine data import, filter, group, switch, decision, results, scorecard, and adaptive components.

2Drill the difference between Eligibility, Applicability, and Suitability in Next-Best-Action Designer. Pega expects you to know which rule type to use for each business intent.

3Practice modeling the action hierarchy of issues, groups, actions, and treatments per channel so you can answer scenario questions about offer structure quickly.

4Know how Adaptive Decision Manager works end to end including predictors, model context, performance versus propensity, and how ADM is consumed by a strategy.

5Memorize how contact policies, suppression rules, and volume constraints prevent overexposure and how they interact with always-on outbound runs.

6Practice arbitration math: propensity times value times context weight times business lever, and what changing each input does to the action ranking.

7Walk through Visual Business Director, Value Finder, and simulations so you can interpret what their outputs say about your engagement policies.

Frequently Asked Questions

How many questions are on the Certified Pega Decisioning Consultant exam?

Recent published Pega Academy CPDC blueprints (PEGAPCDC86V1, PEGAPCDC88V1, PEGACPDC24V1) all describe a roughly 60-question scenario-based multiple-choice and drag-and-drop exam. Pegasystems sometimes adjusts the count between versions, so confirm the current count on the Pega Academy exam page before you register.

What is the time limit and passing score?

The most recent CPDC versions allow 90 minutes and require a 70% passing score per the published Pega Academy blueprints. One third-party summary lists a 65% bar for PEGACPDC24V1, so the official Pega Academy exam page is the authoritative source for your exam version.

How much does the CPDC exam cost?

Public summaries list US$190 for PEGACPDC24V1, with US$175 referenced for prior versions. Pegasystems can change pricing without notice and you must pay the full fee for every attempt, including retakes. Confirm current pricing on the Pega Academy exam page or in Pearson VUE at registration.

Which domains matter most?

Decision Strategies is the heaviest published domain at roughly 23 to 25 percent across recent versions. Actions and Treatments, Contact Policy and Volume Constraints, and Engagement Policies are the next heaviest blocks. Always-on outbound, real-time inbound, and Next-Best-Action arbitration are recurring themes across all of them.

Are there prerequisites?

Pega Academy requires completion of the Decisioning Consultant mission as the official prerequisite for the CPDC exam. Some sources also recommend the Certified System Architect (CSA) credential or hands-on Customer Decision Hub experience, but it is recommended rather than required.

Where do I take the exam and what is the retake policy?

CPDC is delivered by Pearson VUE either at a test center or as an online proctored exam. The Pega certification policy requires waiting three calendar days after a first failure, fourteen calendar days after a second failure, and a maximum of three attempts on the same exam version within twelve months. Each attempt requires the full exam fee.