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100+ Free Maharashtra SSC Employability Skills ITI Practice Questions

Maharashtra Secondary School Certificate (SSC / Class 10) Employability Skills — MSBSHSE ITI pathway subject (commonly code I4; confirm hall ticket) practice questions are available now; exam metadata is being verified.

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Sample Maharashtra SSC Employability Skills ITI Practice Questions

Try these sample questions to test your Maharashtra SSC Employability Skills ITI exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1In the communication process, the person who creates and sends a message is called the:
A.Receiver
B.Channel
C.Sender
D.Feedback loop only
Explanation: The sender (encoder) creates and transmits the message. The receiver decodes it; the channel is the medium; feedback is the receiver's response, not the role of the originator.
2Which of the following is primarily an example of non-verbal communication?
A.Writing a leave application
B.Making a phone call
C.Maintaining eye contact while listening
D.Sending a text message
Explanation: Non-verbal communication includes body language, facial expression, posture, gestures, and eye contact. Writing, calls, and texts use verbal or written language channels.
3Active listening at work mainly means:
A.Waiting silently only to reply with your own story
B.Hearing words while looking at your phone
C.Fully concentrating, understanding the speaker, and responding thoughtfully
D.Interrupting often to prove you are engaged
Explanation: Active listening means giving full attention, understanding meaning, and responding appropriately. It is more than silence, multitasking, or constant interruption.
4In a formal workplace email to an unknown hiring manager, the most professional opening is usually:
A.Hey!
B.Yo boss
C.Dear Sir/Madam or Dear Hiring Manager
D.Whats up
Explanation: Formal job-related emails use professional salutations such as Dear Sir/Madam or Dear Hiring Manager. Casual slang openings are unprofessional.
5Using heavy technical jargon with co-workers who do not know the terms mainly creates a:
A.Physical barrier
B.Semantic or language barrier
C.Time-zone barrier only
D.Hardware failure barrier
Explanation: Semantic or language barriers occur when words, symbols, or jargon are not shared or understood. Unexplained technical terms block clear meaning.
6Feedback in communication is best described as:
A.Only the original message sent by the sender
B.The medium used to carry the message
C.The receiver's response that shows how the message was understood
D.Background noise in the room only
Explanation: Feedback is the receiver's response that helps the sender know whether the message was understood. It closes the communication loop.
7Which practice improves clarity when giving spoken instructions to a trainee?
A.Speaking as fast as possible to save time
B.Using clear steps, simple language, and checking understanding
C.Avoiding any questions from the trainee
D.Mixing many unrelated topics in one breath
Explanation: Clear stepwise language and confirming understanding reduce errors. Speed without clarity, blocking questions, and mixed topics increase confusion.
8Crossing arms tightly, avoiding eye contact, and turning away while a supervisor speaks most often signals:
A.Strong engagement and agreement
B.Closed or defensive body language
C.Perfect professional enthusiasm
D.That the message was already written down
Explanation: Closed posture, avoided eye contact, and turning away often communicate defensiveness or disengagement, even if words say otherwise.
9In written communication, a subject line of an email should mainly:
A.Be blank so the reader opens it out of curiosity
B.State the purpose briefly and clearly
C.Contain only emojis
D.Repeat the entire message body
Explanation: A clear subject line helps the reader understand the purpose quickly and prioritise the message. Blank, emoji-only, or full-body subjects reduce professionalism and clarity.
10A factory floor is extremely noisy. Which action best reduces a physical communication barrier when giving safety instructions?
A.Shouting random words from far away
B.Moving to a quieter area or using a clearer channel and confirming understanding
C.Assuming everyone heard correctly
D.Writing nothing and speaking only once at full speed
Explanation: Noise is a physical barrier. Moving to a quieter place, using a clearer channel (written notes, signals, demonstration), and checking understanding improve safety communication.

About the Maharashtra SSC Employability Skills ITI Practice Questions

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