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Key Facts: BTS Support à l'Action Managériale Exam

Level 5 (Bac+2)

RNCP / EQF national diploma level

France compétences RNCP38364

10/20

Passing overall weighted average

Règlement général du BTS

21

Total examination coefficients across units E1-E6

Arrêté du 16 février 2018, annexe II

120 ECTS

European credits awarded by the diploma

Arrêté du 16 février 2018

2020

First examination session under the current référentiel

Arrêté du 16 février 2018

14 weeks

Mandatory professional internship duration

Arrêté du 16 février 2018, annexe III

BTS Support à l'Action Managériale (BTS SAM) is a French national level 5 qualification (Bac+2, 120 ECTS) certified by the Ministry of Higher Education and examined regionally by the académies. Under the arrêté du 16 février 2018 (RNCP38364), it covers administrative process optimization, project management, human resources collaboration, and business culture (CEJM) across six units totalling 21 coefficients. Candidates require an overall weighted average of at least 10/20 and register without fee via Cyclades. OpenExamPrep provides a 100-question English-language MCQ study adaptation covering all major BTS SAM competencies.

Sample BTS Support à l'Action Managériale Practice Questions

Try these sample questions to review concepts for the BTS Support à l'Action Managériale exam. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.

1In administrative process optimization under the BTS SAM curriculum, what is the primary purpose of Business Process Model and Notation (BPMN 2.0)?
A.To provide a standardized graphical notation for modeling end-to-end business and administrative workflows across departments
B.To calculate statutory corporate tax and generate mandatory financial accounting statements
C.To compile binary machine code for proprietary enterprise resource planning databases
D.To replace relational databases with unindexed flat document storage archives
Explanation: BPMN 2.0 is an internationally recognized standard graphical notation that enables executive support professionals and analysts to map, visualize, and optimize administrative and operational workflows, defining clear roles, decision gates, and event triggers across organizations.
2In executive meeting management, what is the essential distinction between a Compte Rendu (meeting summary) and a Procès-Verbal (PV, formal minutes)?
A.A Compte Rendu is legally binding on third parties, whereas a Procès-Verbal is merely an informal internal memo
B.A Procès-Verbal is an official legal record recording verbatim decisions and formal votes that carries evidentiary value, whereas a Compte Rendu is an operational summary of discussions and agreed action items
C.A Compte Rendu must always be signed by a bailiff (huissier de justice), while a Procès-Verbal requires no signatures
D.A Procès-Verbal is only used for informal weekly standup meetings, whereas a Compte Rendu is reserved for annual shareholder general meetings
Explanation: In French administrative and corporate practice, a Procès-Verbal (PV) has statutory and evidentiary weight, formally recording deliberations, motions, and vote tallies (e.g., CSE meetings, boards of directors), whereas a Compte Rendu summarizes discussions, highlights decisions, and assigns action points for internal operational tracking.
3What is the core function of an Electronic Document Management system (GED - Gestion Électronique des Documents) in an administrative support context?
A.To automatically execute high-frequency equity trading on financial markets
B.To compile and inspect low-level operating system device drivers
C.To acquire, index, organize, secure, retrieve, and archive electronic documents across their lifecycle
D.To perform direct payroll calculations and statutory tax withholdings without HR oversight
Explanation: A GED (Electronic Document Management / ECM) system handles the entire lifecycle of digitized and electronic records: ingestion/scanning, metadata tagging, version control, access security, full-text retrieval, and regulatory archiving.
4Which of the following is a primary objective of a corporate travel policy (politique voyages) administered by an executive assistant?
A.To force all traveling employees to arrange personal consumer loans for corporate bookings
B.To prohibit any electronic booking tools in favor of hand-written paper booking vouchers
C.To eliminate all international business travel regardless of strategic client necessity
D.To standardize booking channels, enforce spending ceilings, ensure safety compliance, and control business travel expenditures
Explanation: A corporate travel policy sets clear travel classes, booking workflows (e.g., via dedicated travel management tools), per diem ceilings, safety monitoring protocols (duty of care), and cost optimization guidelines across the organization.
5In an Electronic Document Management (GED) system, what role do metadata (métadonnées) play?
A.They provide structured descriptive data (e.g., author, date, department, document type) that facilitate automated filing, indexing, and fast retrieval
B.They compress video files into low-resolution lossy formats for email transmission
C.They automatically delete any document older than 30 days regardless of statutory retention mandates
D.They alter the core cryptographic hash of signed PDF files to prevent verification
Explanation: Metadata are structured attributes describing the document's content, context, and origin (e.g., creation date, document category, client ID, confidentiality level), enabling automated classification, search filtering, and compliance tracking.
6When organizing a formal governing body meeting (such as a board of directors or general assembly), what is the statutory or regulatory role of the notice of meeting (convocation)?
A.It serves only as an optional post-meeting thank-you letter sent to keynote speakers
B.It formally informs members of the meeting date, location, and precise agenda within mandatory statutory or bylaws deadlines to validate deliberations
C.It allows attendees to vote on items that are strictly excluded from the published agenda
D.It transfers full executive liability from the board of directors to external catering vendors
Explanation: A formal convocation must be sent within the statutory or statutory bylaws timeframe (délai de convocation), accompanied by the agenda (ordre du jour) and preparatory documents. Failure to respect these requirements can invalidate any decisions or resolutions voted during the meeting.
7Under French administrative and labor practices, what is an 'Ordre de Mission' (travel order)?
A.A disciplinary sanction issued by human resources for unexcused employee tardiness
B.A commercial invoice issued to a client requesting immediate settlement of accounts receivable
C.An official employer document authorizing an employee to travel for professional duties, establishing legal workplace accident coverage during travel
D.A collective bargaining agreement establishing statutory branch minimum wage tariffs
Explanation: An Ordre de Mission formally certifies that an employee's travel is undertaken on behalf of the company. It is critical under French social security law because it ensures that any travel incident is recognized and covered as an occupational / commuting accident (accident du travail / accident de trajet).
8In quality management (ISO 9001) and administrative process optimization, what does the Deming Wheel / PDCA cycle represent?
A.Price, Discount, Cash, Asset evaluation for corporate financial balance sheets
B.Personnel, Direction, Control, Authority for traditional hierarchical bureaucracy
C.Protocol, Data, Computing, Algorithm for telecommunications routing systems
D.Plan, Do, Check, Act — an iterative four-step management framework for continuous quality improvement
Explanation: The PDCA cycle (Plan-Do-Check-Act), popularized by W. Edwards Deming, is the foundational continuous improvement methodology in quality management: Plan (identify goals and processes), Do (implement changes), Check (measure results against objectives), and Act (standardize successful solutions).
9When conducting information monitoring (veille informationnelle) on search engines, which Boolean operator narrows search results by requiring all specified keywords to appear in the documents?
A.AND (ET)
B.OR (OU)
C.NEAR
D.WILDCARD (*)
Explanation: The Boolean operator AND (or ET in French search environments) restricts results to web pages and records containing every single specified term, thereby narrowing the search and increasing precision.
10What is the primary role of an internal IT and communications charter (charte informatique et de communication interne) within an enterprise?
A.To set statutory CEO salary packages and dividend distribution ratios
B.To define rules of acceptable use, data confidentiality, cyber hygiene, and personal vs professional equipment usage for employees
C.To determine the pricing structure of products sold to corporate clients
D.To register the corporate trademarks with the national industrial property institute (INPI)
Explanation: An IT charter sets out user guidelines, rights, and obligations regarding corporate computing resources, internet usage, email etiquette, personal use tolerances, password management, and data security compliance.

About the BTS Support à l'Action Managériale Exam

The BTS Support à l'Action Managériale (BTS SAM) is France's two-year national higher education diploma (Bac+2, RNCP level 5, 120 ECTS) training executive assistants, project coordinators, and managerial support professionals to work alongside executives, project directors, and HR departments in national and international organizations. Established by the arrêté du 16 février 2018 (RNCP38364) to replace the BTS Assistant de Manager (AM), the curriculum focuses on three core professional competencies: administrative process optimization (digital workflow design, electronic document management GED, event logistics, and business communications), project management (charter, WBS, PERT/Gantt scheduling, RACI matrix, risk assessment, and KPI dashboards), and collaboration in human resources management (recruitment, onboarding, training plans, leave tracking, and social dialogue), supported by a robust curriculum in economic, legal, and managerial culture (CEJM). This OpenExamPrep question bank provides an English-language multiple-choice study adaptation of the technical curriculum; it is not an official examination simulation.

Exam sponsor: Ministère de l'Enseignement supérieur et de la Recherche (certifier); examination organised by the académies. The requirements and fees below concern the certification or admission exam, separate from our free practice resources.

Assessment

Six compulsory units totalling 21 coefficients and 120 ECTS defined by the arrêté du 16 février 2018 (first session 2020): E1 Culture générale et expression (U1, coef 3, written 4 h), E2 Expression et culture en langues vivantes étrangères (sub-unit U21 Langue A coef 2 and sub-unit U22 Langue B coef 1, each a 2 h written paper plus a 20 min oral; one of the two languages must be English), E3 Culture économique, juridique et managériale (U3, coef 3, written 4 h), E4 Optimisation des processus administratifs (U4, coef 4, oral 55 min), E5 Gestion de projet (U5, coef 4 — CCF, or an oral-and-practical assessment of 1 h 30), and E6 Collaboration à la gestion des ressources humaines (U6, coef 4, written 4 h). Optional units (a third foreign language and an individualised pathway module) award only points above 10/20.

Time Limit

About 15 to 16 hours of scheduled written and oral papers for ponctuelle candidates

Passing Score

10/20 overall weighted average across all units

Exam / Certification Fees

No examination registration fee is published by the académies; registration is made through the national Cyclades portal. Tuition and training costs are separate.

Exam sponsor website

Our practice resources: topics covered

We aim to reflect publicly available exam outlines and topic information in our study resources. Coverage, format, and difficulty may differ from the actual exam, and we cannot guarantee that every detail is accurate or current. Confirm exam requirements, fees, and policies with the official exam sponsor.

30 of 100 questions

Administrative Process Optimization

Digital workflow design, business process mapping (BPMN), electronic document management (GED), archival rules, event and meeting logistics, business travel management, quality assurance, internal communications, and information curation

25 of 100 questions

Project Management (Gestion de Projet)

Project charter, work breakdown structure (WBS/OTP), Gantt scheduling, PERT network analysis (earliest/latest times, critical path, slack), RACI responsibility matrix, risk assessment matrix, project KPI dashboards, and budget variance

25 of 100 questions

Collaboration in Human Resources Management

Job profiles, recruitment screening, employee onboarding (livret d'accueil), training plan administration (OPCO/CPF), leave and working time tracking, staff turnover and absenteeism calculations, training budget utilization, and employee representation (CSE)

20 of 100 questions

Economic, Legal & Managerial Culture (CEJM)

French labor contract formation (CDI/CDD), contract termination, GDPR privacy compliance (RGPD/CNIL), organizational strategy (SWOT, PESTEL, Porter's forces), corporate social responsibility (CSR/RSE), and corporate governance

Preparing for the BTS Support à l'Action Managériale Exam

What You Need to Know

  • Passing score: 10/20 overall weighted average across all units
  • Assessment: Six compulsory units totalling 21 coefficients and 120 ECTS defined by the arrêté du 16 février 2018 (first session 2020): E1 Culture générale et expression (U1, coef 3, written 4 h), E2 Expression et culture en langues vivantes étrangères (sub-unit U21 Langue A coef 2 and sub-unit U22 Langue B coef 1, each a 2 h written paper plus a 20 min oral; one of the two languages must be English), E3 Culture économique, juridique et managériale (U3, coef 3, written 4 h), E4 Optimisation des processus administratifs (U4, coef 4, oral 55 min), E5 Gestion de projet (U5, coef 4 — CCF, or an oral-and-practical assessment of 1 h 30), and E6 Collaboration à la gestion des ressources humaines (U6, coef 4, written 4 h). Optional units (a third foreign language and an individualised pathway module) award only points above 10/20.
  • Time limit: About 15 to 16 hours of scheduled written and oral papers for ponctuelle candidates
  • Exam / certification fees: No examination registration fee is published by the académies; registration is made through the national Cyclades portal. Tuition and training costs are separate. Official sources

Using Our Practice Resources

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BTS Support à l'Action Managériale: Suggested Study Strategy

1Master PERT network forward and backward passes: calculate earliest times (dates au plus tôt) by taking the maximum of preceding finishes, latest times (dates au plus tard) by taking the minimum of succeeding starts, and compute total slack (marge totale = late start - early start).
2Memorize human resources analytics formulas: staff turnover rate [((Departures + Arrivals) / 2) / Average Headcount] × 100, absenteeism rate (Hours of Absence / Theoretically Workable Hours) × 100, and training budget utilization rate (Actual Spend / Budgeted Amount) × 100.
3Understand the statutory hierarchy of French labor law: the French Labor Code (Code du travail), collective bargaining agreements (conventions collectives de branche), company agreements (accords d'entreprise), and individual employment contracts (CDI/CDD).
4Differentiate between RACI responsibility roles: ensure every project deliverable has exactly one 'Accountable' (approver) while distinguishing between 'Responsible' (doer), 'Consulted' (two-way feedback), and 'Informed' (one-way update).
5Review GDPR compliance rules (RGPD) for HR data: mandatory processing registers (registre des activités de traitement), data minimization, statutory retention durations (e.g., CVs kept maximum 2 years without candidate objection), and CNIL notification guidelines.
6Practice business process modeling (BPMN / organigrammes de processus): clearly identify triggers, swimlanes (actors), decision diamonds, sequential tasks, and archival endpoints.

Frequently Asked Questions

What is the BTS Support à l'Action Managériale (BTS SAM) diploma?

The Brevet de Technicien Supérieur (BTS) Support à l'Action Managériale is a French national state diploma at level 5 of the RNCP and European Qualifications Framework (Bac+2, 120 ECTS). Certified by the Ministry of Higher Education and Research, it prepares executive assistants, project coordinators, and HR assistants to support managerial action in public institutions, private corporations, and international non-profit organizations.

How is the BTS SAM examination structured?

Under the arrêté du 16 février 2018 (RNCP38364), the national examination consists of six compulsory units totalling 21 coefficients: E1 Culture générale et expression (coef 3, written 4 h), E2 Expression et culture en langues vivantes étrangères (coef 3: LVA coef 2, LVB coef 1), E3 Culture économique, juridique et managériale - CEJM (coef 3, written 4 h), E4 Optimisation des processus administratifs (coef 4, oral 55 min), E5 Gestion de projet (coef 4, CCF or an oral-and-practical assessment of 1 h 30), and E6 Collaboration à la gestion des ressources humaines (coef 4, written 4 h). Candidates in certified programs take several units via CCF, while independent candidates sit terminal written and oral papers.

How does BTS SAM differ from the older BTS Assistant de Manager (AM)?

BTS SAM officially replaced BTS Assistant de Manager in 2018 to align administrative management with modern digital transformations. Key updates include a strengthened focus on digital process automation (GED, workflow modeling, collaborative suites), a dedicated project management competency block (E5) assessed via an oral project defense, enhanced collaboration in human resources operations (E6), and integration of the common business culture module (CEJM) alongside two mandatory foreign languages.

What is the passing score for the BTS SAM examination?

Candidates must obtain an overall weighted average of at least 10/20 across all examination units to graduate. There is no eliminating grade on individual units. Candidates who achieve an overall average between 8/20 and 9.99/20 may be admitted to the oral control examinations (épreuves de contrôle) held in early July. Unit marks of 10/20 or higher can be carried forward (bénéfice de notes) for up to five years.

How much does it cost to register for the BTS SAM exam?

No examination registration fee is published by the académies; registration is made through the national Cyclades portal. Tuition and training costs are separate, depending on whether the candidate studies in a public lycée, an apprentice training center (CFA, funded via OPCOs), or a private business school.

What mandatory internship experience is required for BTS SAM?

Candidates in initial schooling must complete 14 weeks of professional internships (stages en milieu professionnel) across the two-year program, typically divided into two periods (e.g., 6 to 8 weeks in year 1 and 6 to 8 weeks in year 2). At least one internship period or substantial project is strongly encouraged to take place in an international context or within an internationally oriented department, supporting both modern language units and the project management assessment (E5).

In what language is the official BTS SAM examination delivered?

The official national examination is delivered in French, with modern foreign languages evaluated in unit E2 (LVA and LVB). OpenExamPrep provides an English-language multiple-choice study adaptation designed to help bilingual candidates, apprentices, and international students test their technical mastery of administrative workflows, PERT scheduling, HR formulas, and French labor law; it is not an official examination simulation.

What key quantitative calculations and management techniques are tested?

BTS SAM candidates must master quantitative management and scheduling methods: PERT network calculations (earliest start/finish, latest start/finish, total slack, free slack, critical path), project budget variance analysis (cost variance, schedule variance), staff turnover rate formulas, statutory absenteeism rate metrics, training budget utilization rates, working hours and overtime thresholds under the French Labor Code, and scoring matrices for supplier and candidate selection.