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Key Facts: CritiCall Dispatcher Exam
1,800+
Agencies using CritiCall
CritiCall (criticall911.com)
15
Max Modules in Battery
CritiCall test catalog
35 WPM
Common Typing-Speed Minimum
Agency CritiCall postings
70-80%
Typical Passing Range
Agency CritiCall postings
1-3 hours
Typical Test Length
CritiCall (criticall911.com)
911
Public Safety Dispatch Role
APCO International
The CritiCall Public Safety Dispatcher test is a pre-employment battery used by 1,800+ agencies to screen 911 telecommunicator and dispatcher candidates. Agencies select from up to 15 simulation modules — multitasking, call summarization, prioritization, map reading, data entry, cross-referencing, memory recall, decision making, and typing speed — and the test typically runs 1-3 hours. Most agencies require module scores of 70-80% and a typing minimum of 35 WPM. The test fee is typically covered by the hiring agency.
Sample CritiCall Dispatcher Practice Questions
Try these sample questions to test your CritiCall Dispatcher exam readiness. Each question includes a detailed explanation. Start the interactive quiz above for the full 100+ question experience with AI tutoring.
1A caller reports an active shooter at a high school while another caller reports a stolen bicycle. Which call should the dispatcher prioritize?
2Three calls arrive simultaneously: (1) cardiac arrest, (2) minor traffic crash with no injuries, (3) loud party complaint. What is the correct dispatch order?
3A caller reports a domestic violence in progress with the suspect armed with a knife. The nearest unit is 12 minutes away; a state trooper is 4 minutes away. What should the dispatcher do?
4A 911 caller is hysterical and unable to provide an address. What is the dispatcher's FIRST priority?
5A caller reports smoke coming from a neighbor's house but no flames visible. Which agencies should be dispatched?
6A caller reports a suspicious vehicle parked outside their home for two hours. Three other priority calls are holding. What is the appropriate action?
7A caller in jurisdiction A reports a crime that occurred in jurisdiction B. What should the dispatcher do?
8During a multi-vehicle highway crash with injuries, which units are dispatched FIRST?
9A caller reports a suicidal subject with a firearm threatening themselves. What is the highest-priority dispatch consideration?
10A caller refuses to give their name but reports a felony in progress. What should the dispatcher do?
About the CritiCall Dispatcher Exam
CritiCall is the most widely used pre-employment test for 911 telecommunicators and public safety dispatchers, deployed by more than 1,800 agencies. The battery includes up to 15 simulation-based modules covering multitasking, call summarization, prioritization, map reading, data entry, cross-referencing, memory recall, decision making, and typing speed. Hiring agencies pick the modules and set the minimum scores — most require at least 70-80% and a typing minimum of 35 WPM.
Questions
150 scored questions
Time Limit
1-3 hours
Passing Score
70-80% (agency-set) + 35 WPM typing
Exam Fee
Set by the hiring agency (typically free to the candidate) (CritiCall (criticall911.com), proctored on-site by the hiring agency)
CritiCall Dispatcher Exam Content Outline
Multitasking & Call Handling
Simultaneous attention to audio calls, data entry, and on-screen prompts under time pressure
Decision Making & Prioritization
Triaging multiple incidents by severity using agency call-prioritization logic
Map Reading
Locating streets, intersections, and shortest routes on a grid
Data Entry & Typing Speed
Accurate keying of caller information at 35+ WPM with low error rate
Cross-Referencing
Matching license plates, names, and codes across tables and lookup lists
Memory & Recall
Short-term recall of caller details, addresses, and incident facts after audio playback
Reading & Spelling
Comprehension of policy passages, spelling, and grammar accuracy for CAD entries
How to Pass the CritiCall Dispatcher Exam
What You Need to Know
- Passing score: 70-80% (agency-set) + 35 WPM typing
- Exam length: 150 questions
- Time limit: 1-3 hours
- Exam fee: Set by the hiring agency (typically free to the candidate)
Keys to Passing
- Complete 500+ practice questions
- Score 80%+ consistently before scheduling
- Focus on highest-weighted sections
- Use our AI tutor for tough concepts
CritiCall Dispatcher Study Tips from Top Performers
Frequently Asked Questions
What is the CritiCall Public Safety Dispatcher test?
CritiCall is a computer-based pre-employment test used by more than 1,800 public safety agencies to screen 911 telecommunicator and dispatcher candidates. The battery includes up to 15 simulation-based modules covering multitasking, call summarization, prioritization, map reading, data entry, cross-referencing, memory recall, decision making, and typing speed.
Who administers the CritiCall test?
CritiCall (criticall911.com) develops the test, and the hiring agency proctors it on-site. The agency selects which modules to administer based on the dispatcher role.
How much does the CritiCall test cost?
There is typically no candidate fee — the hiring agency pays for the CritiCall license. Candidates are responsible for their own travel to the agency testing site.
What score do I need to pass?
Passing scores are set by each hiring agency. Most require module scores of 70% to 80% and a typing-speed minimum of 35 WPM. Some modules — for example data entry — have separate accuracy and speed thresholds.
What modules are on the test?
Up to 15 modules can be administered. Common modules include audio call handling, call summarization, decision making and prioritization, map reading, data entry, cross-referencing, memory recall, sentence clarity, reading comprehension, spelling, and typing speed.
How long does the CritiCall test take?
Total session length is typically 1 to 3 hours, depending on how many modules the hiring agency selects.
Can I retake the CritiCall test?
Retake policy is set by the hiring agency. Many agencies require a 6-12 month wait between attempts and cap the number of retakes within a hiring cycle.
Is CritiCall available remotely?
No. CritiCall is administered on-site at the hiring agency under proctored conditions to protect the integrity of the audio and simulation modules.