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Befähigungsprüfung Versicherungsagent (Austria)

Practice Questions100 questions

2026 Statistics

Key Facts: Befähigungsprüfung Versicherungsmakler Exam

100

Practice Questions in This Bank

OpenExamPrep

1 July 2024

Date the current Versicherungsmakler-Befähigungsprüfungsordnung entered into force

Versicherungsmakler-Befähigungsprüfungsordnung § 14

3 Modules

Written Modul 1, oral Modul 2, and the Unternehmerprüfung as Modul 3

Versicherungsmakler-Befähigungsprüfungsordnung §§ 3 and 11

150 Minutes

Maximum time per written Gegenstand in Modul 1 (tasks designed for 120 minutes)

Versicherungsmakler-Befähigungsprüfungsordnung §§ 6 and 7

30-40 Minutes

Length of each oral examination conversation in Modul 2

Versicherungsmakler-Befähigungsprüfungsordnung §§ 9 and 10

§ 28 MaklerG

Seven statutory duties safeguarding the insurance customer's interests

Maklergesetz

§ 1299 ABGB

Expert liability standard applied to insurance brokers

Allgemeines bürgerliches Gesetzbuch

€0

Examination fee for the first and second attempt since 1 January 2024

WKO Meisterprüfungsstelle

The Austrian Befähigungsprüfung Versicherungsmakler is the statutory qualification for independent insurance brokers and consultants under § 137 GewO 1994, governed since 1 July 2024 by the Versicherungsmakler-Befähigungsprüfungsordnung. It has three modules - written Modul 1, oral Modul 2 before the full commission, and the Unternehmerprüfung as Modul 3 - built on a Qualifikationsstandard covering business foundations, contract initiation, ongoing client servicing, and quality assurance. Admission needs only Eigenberechtigung, and the first two attempts at each module have been free since 1 January 2024. This prep bank provides 100 research-based English-language practice questions with full explanations.

Sample Befähigungsprüfung Versicherungsmakler Practice Questions

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1Under § 26 of the Austrian Broker Act (Maklergesetz - MaklerG), how is an insurance broker (Versicherungsmakler) legally defined?

A.A commercial intermediary who is not contractually bound to any insurance undertaking and who acts on behalf of the customer as an independent fiduciary trustee (treuhänderischer Sachwalter)

B.A commercial agent permanently appointed by a consortium of three insurance companies to sell their exclusive tariff catalog

C.An employee of the Austrian Financial Market Authority (FMA) who approves private insurance claims

D.A claims adjuster appointed exclusively by the court to evaluate vehicle salvage values

Explanation: Under § 26 Abs. 1 MaklerG, an insurance broker (Versicherungsmakler) is an independent intermediary who undertakes to broker insurance contracts for the client without being permanently bound to one or more specific insurance undertakings by an agency contract, acting as a fiduciary advocate ('treuhänderischer Sachwalter') on the client's side.

2Which duties does § 28 of the Austrian Broker Act (MaklerG) list as part of the insurance broker's duty to safeguard the customer's interests?

A.Seven duties: adequate risk analysis and coverage concept with documentation, assessment of the insurer's solvency, placement of the best possible cover, disclosure of legal acts performed plus handover of the declaration, policy and conditions, examination of the policy, support before and after a loss including all material deadlines, and ongoing review of existing contracts with improvement proposals

B.Six duties: direct premium collection, actuarial underwriting, reinsurance treaty issuance, tax assessment, legal arbitration and bankruptcy liquidation

C.Five duties: cold calling, commission splitting, exclusive insurer tie-in, vehicle registration and credit scoring

D.Four duties: annual product design, employee hiring, stock market trading and patent filing

Explanation: § 28 MaklerG opens by stating that safeguarding the customer's interests under §§ 3 and 27 Abs. 1 includes informing and advising the customer about the cover to be arranged, and then lists seven duties in Z 1 to Z 7: risk analysis and coverage concept plus the documentation duty from the Standesregeln (Z 1), assessment of the insurer's solvency so far as accessible professional information allows (Z 2), placement of the best possible cover in the individual case (Z 3), disclosure of legal acts performed and handover of the customer's declaration, the policy and the conditions (Z 4), examination of the policy (Z 5), support before and after the insured event including observing all material deadlines (Z 6), and ongoing review of existing contracts with proposals for improvement (Z 7).

3What is the legal meaning of the 'Best Advice' principle under § 28 Z 3 MaklerG for an Austrian insurance broker?

A.The broker must base their recommendation on a balanced and comprehensive market analysis of a sufficient number of insurance contracts available on the market, matching price, coverage quality, and insurer solvency to the client's specific needs

B.The broker must always recommend the single cheapest policy available on the market, regardless of exclusions or financial stability of the insurer

C.The broker is required to recommend whichever partner insurer offers the highest upfront commission payout to the broker

D.The broker must select only state-owned Austrian insurance companies

Explanation: § 28 Z 3 MaklerG requires the broker to place 'den nach den Umständen des Einzelfalls bestmöglichen Versicherungsschutz' — the best cover available in the circumstances — assessed on coverage scope, terms, exclusions, premium and the insurer's claims record and solvency (§ 28 Z 2). The same provision allows the broker to restrict the search to particular local markets or particular products for objectively justified reasons, but only if that restriction is expressly disclosed to the customer.

4How does Austrian supreme court (OGH) jurisprudence characterize the fiduciary relationship between an insurance broker and their client?

A.The broker is the client's 'Bundesgenosse' (ally) and 'treuhänderischer Sachwalter' (fiduciary trustee), bound to strictly protect the client's economic and legal interests against the insurer

B.The broker is the formal distribution agent of the insurer, legally bound to prioritize the insurer's underwriting profit

C.The broker is a completely neutral third-party bystander with zero loyalty to either party

D.The broker acts as a public prosecutor supervising both parties on behalf of the criminal justice system

Explanation: Consistent OGH case law (e.g. 7 Ob 39/01t) establishes that the insurance broker is the 'Bundesgenosse' (loyal ally) and 'treuhänderischer Sachwalter' (fiduciary manager) of the policyholder, owing the client undivided loyalty, expert care, and proactive guidance.

5What civil liability standard applies to an Austrian insurance broker under § 1299 of the General Civil Code (ABGB)?

A.Strict expert liability (Sachverständigenhaftung): the broker is held to the high standard of extraordinary diligence, knowledge, and skill expected of a prudent specialist in the insurance profession

B.Liability only in cases of demonstrated criminal intent, with complete immunity for all forms of negligence

C.A strict liability cap limiting all damages to a maximum of €1,000 per lifetime

D.Zero liability because the client is presumed to have read every legal statute

Explanation: Under § 1299 ABGB, anyone who publicly professes an art, trade, or profession warrants that they possess the necessary special knowledge and diligence. As specialized experts, insurance brokers are subject to strict expert liability for any loss caused by lack of customary professional competence or diligence.

6What is the mandatory professional indemnity insurance (Vermögensschadenhaftpflichtversicherung) requirement for Austrian insurance brokers under § 137c GewO 1994 and EU regulations?

A.A continuous mandatory professional indemnity policy with minimum coverage limits indexed under EU law (currently at least €1.56m per claim and €2.32m aggregate per year) covering all financial losses arising from professional negligence

B.A voluntary €10,000 property damage policy covering office furniture fire

C.A mandatory €50m deposit deposited in physical gold at the Austrian National Bank

D.No insurance is required if the broker has operated for more than 5 years

Explanation: § 137c Abs. 1 GewO 1994 (transposing Art. 10 IDD) requires professional indemnity cover valid throughout the Community with base minimum sums of €1,250,000 per claim and €1,850,000 for all claims of one year, and provides that these sums rise or fall with the regulatory technical standards under Art. 10 Abs. 7 IDD. EIOPA's 2023 review indexed the base amounts to €1,564,610 per claim and €2,315,610 in the aggregate. For brokers holding a § 94 Z 76 licence, any time limit on the insurer's run-off cover is prohibited.

7Under § 28 Z 5 MaklerG, what is the insurance broker's specific duty upon receiving the insurance policy (Polizzenprüfung)?

A.The broker must thoroughly examine the issued insurance policy (Versicherungsschein) to verify that its terms, clauses, sums insured, and deductibles conform fully with the client's application and negotiated coverage concept

B.The broker must store the unopened envelope in a filing cabinet for 10 years without inspecting it

C.The broker must forward the policy directly to the tax authority for VAT assessment

D.The broker only needs to verify that the insurer's corporate logo is printed in color

Explanation: § 28 Z 5 MaklerG imposes the bare duty 'Prüfung des Versicherungsscheins (Polizze)'. The neighbouring Z 4 requires the broker to disclose the legal acts performed for the customer and to hand over the customer's declaration, the policy and the conditions. If the insurer has introduced deviations from the application, the broker must detect them and warn the customer before the one-month objection period under § 5 VersVG expires.

8What is the broker remuneration mechanism in Austria known as 'Courtage' (Broker Commission)?

A.A commission paid by the insurer to the broker as part of the market distribution cost, which under Austrian law and customary practice does not compromise the broker's statutory status as fiduciary trustee of the customer

B.An illegal bribe that immediately invalidates the entire insurance policy under criminal law

C.A fixed state fee collected by the district municipal authority

D.A payment made by the broker to the customer to induce them to sign the contract

Explanation: § 30 Abs. 1 MaklerG is the statutory basis: unless expressly agreed in writing, the broker has no claim to commission, remuneration or expenses from the customer; on successful placement the commission is owed under the broker's contract with the insurer. § 27 Abs. 1 MaklerG confirms that even though the broker is active for both parties, the customer's interests must predominate — so insurer-paid Courtage does not displace the broker's loyalty to the customer.

9Can an Austrian insurance broker agree on a direct fee model (Honorarberatung / Netto-Tarife) with a corporate client instead of receiving insurer commission?

A.Yes, the broker and client may contractually agree on direct fee remuneration (Honorar), provided the agreement is transparent and any double remuneration on the same transaction is avoided

B.No, direct fees from clients are strictly illegal under the Austrian Criminal Code

C.Yes, but only if the Austrian Federal Chancellor personally signs the fee invoice

D.No, all insurance intermediaries are legally required to accept only commission from insurers

Explanation: Under § 30 MaklerG and general contract law, brokers are free to conclude fee agreements (Honorarvereinbarungen) with clients (especially corporate clients using net tariffs without embedded acquisition commissions), ensuring transparency and alignment of incentives.

10What is the legal nature of a 'Broker Agreement' (Maklervertrag) concluded between a client and an insurance broker?

A.A business management and service contract (Geschäftsbesorgungsvertrag) under §§ 1002 ff. ABGB creating continuous fiduciary obligations to analyze, intermediate, and service the client's insurance portfolio

B.A purchase contract for real estate governed by the Austrian Land Register Act

C.An employment contract making the broker a salaried subordinate of the client

D.A non-binding social invitation without any legal consequences or liability

Explanation: The Maklervertrag is a service/business management contract (Geschäftsbesorgungsvertrag) under §§ 1002 ff. ABGB and MaklerG. It establishes the client's instruction and the broker's enforceable professional obligations to protect the client's insurance portfolio.

About the Befähigungsprüfung Versicherungsmakler Exam

The Befähigungsprüfung Versicherungsmakler is the statutory competence examination for the regulated trade Versicherungsvermittlung in der Form Versicherungsmakler und Berater in Versicherungsangelegenheiten under § 94 Z 76 and § 137 GewO 1994. The current Versicherungsmakler-Befähigungsprüfungsordnung has applied since 1 July 2024. It requires learning outcomes above initial vocational training, and its annexed Qualifikationsstandard organises the material into Geschäftsgrundlagen, Vertragsanbahnung, laufende Kundenbetreuung, and Qualitätssicherung und -entwicklung - all resting on the broker's fiduciary position under §§ 26 ff. Maklergesetz and the expert liability standard of § 1299 ABGB.

Assessment

Three modules under the Versicherungsmakler-Befähigungsprüfungsordnung, in force since 1 July 2024. Modul 1 is written and comprises the Gegenstände 'Geschäftsgrundlagen, Vertragsanbahnung und Qualitätsmanagement schriftlich' and 'Laufende Kundenbetreuung schriftlich', each designed for 120 minutes and closed after 150. Modul 2 is oral before the full commission and comprises the same two subjects, each conversation lasting at least 30 and at most 40 minutes. Modul 3 is the Unternehmerprüfung under § 25 GewO 1994.

Time Limit

varies-by-module

Passing Score

Graded on the Austrian school scale from Sehr gut to Nicht genügend. Modul 1 and Modul 2 are each passed when both Gegenstände are graded at least Genügend.

Exam Fee

No fee for the first and second attempt at each module since 1 January 2024; Allgemeine Prüfungsordnung fees apply from the third attempt (Wirtschaftskammer Österreich as issuer of the Befähigungsprüfungsordnung; conducted by the Meisterprüfungsstellen of the provincial Economic Chambers)

Befähigungsprüfung Versicherungsmakler Exam Content Outline

1 of 4 Qualifikationsbereiche

Geschäftsgrundlagen

Trade registration and mandatory PI cover, Berechtigungsumfang against agents and gewerbliche Vermögensberater, AGB, Maklervertrag, Maklervollmacht, GDPR consents, fee and commission agreements

1 of 4 Qualifikationsbereiche

Vertragsanbahnung

Scope and remuneration of the mandate, fact-finding for private and commercial clients, risk analysis, Deckungskonzept with market evaluation, solvency assessment and tendering, and examination of the issued policy

1 of 4 Qualifikationsbereiche

Laufende Kundenbetreuung

Policy administration and index review, claims recording, processing and settlement negotiation, individual Maklerklauseln, complaints about insurers, GDPR-compliant data handling, and assessment of terminations by client and insurer

1 of 4 Qualifikationsbereiche

Qualitätssicherung und -entwicklung

Ethical principles and Standesregeln, conflict-of-interest handling, product and clause development, complaints about the broker's own firm, statutory information duties, and quality assurance in the advisory process

Cross-cutting

Spartenkenntnisse und Rechtsgrundlagen

Balanced product knowledge across the Versicherungszweige of Anlage A to § 7 Abs. 4 VAG 2016, with VersVG, MaklerG, GewO, Standesrecht, ABGB, UGB, Arbeits- und Sozialversicherungsrecht, KSchG, DSGVO, EKHG and KHVG

How to Pass the Befähigungsprüfung Versicherungsmakler Exam

What You Need to Know

Passing score: Graded on the Austrian school scale from Sehr gut to Nicht genügend. Modul 1 and Modul 2 are each passed when both Gegenstände are graded at least Genügend.
Assessment: Three modules under the Versicherungsmakler-Befähigungsprüfungsordnung, in force since 1 July 2024. Modul 1 is written and comprises the Gegenstände 'Geschäftsgrundlagen, Vertragsanbahnung und Qualitätsmanagement schriftlich' and 'Laufende Kundenbetreuung schriftlich', each designed for 120 minutes and closed after 150. Modul 2 is oral before the full commission and comprises the same two subjects, each conversation lasting at least 30 and at most 40 minutes. Modul 3 is the Unternehmerprüfung under § 25 GewO 1994.
Time limit: varies-by-module
Exam fee: No fee for the first and second attempt at each module since 1 January 2024; Allgemeine Prüfungsordnung fees apply from the third attempt

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Befähigungsprüfung Versicherungsmakler Study Tips from Top Performers

1Learn the seven duties in § 28 MaklerG by their Ziffer numbers: risk analysis and Deckungskonzept with documentation (Z 1), solvency assessment (Z 2), best possible cover (Z 3), disclosure and handover (Z 4), policy examination (Z 5), support before and after a loss including deadlines (Z 6), ongoing contract review (Z 7).

2Read § 27 MaklerG carefully: Austrian law permits the broker's Doppeltätigkeit for both parties and resolves it by requiring the customer's interests to predominate, while § 27 Abs. 3 denies the broker authority to receive declarations and payments for the insurer absent agreement.

3Know § 61 VersVG as Austrian law applies it - total release for intent or gross negligence, with no Quotelung - and why negotiating the Verzicht auf den Einwand der groben Fahrlässigkeit is such a valuable coverage improvement.

4Diary both limitation traps in § 12 VersVG: notification suspends the three-year period until the insurer's written decision arrives (Abs. 2), and a written refusal then starts a separate one-year period for court proceedings (Abs. 3).

5Master business interruption arithmetic: insurable gross profit is turnover minus turnover-dependent variable costs, and an indemnity period longer than 12 months requires the sum insured to be scaled to that period to avoid underinsurance under § 56 VersVG.

6Learn the mechanics of claims-made financial lines - retroactive date, extended reporting period, run-off - and contrast them with the occurrence trigger in general liability.

7Review the Austrian occupational pension routes under the BPG: Pensionskasse, betriebliche Kollektivversicherung, direct commitment with Pensionsrückstellung and Wertpapierdeckung, and tax-exempt Zukunftssicherung of up to €300 per employee per year under § 3 Abs. 1 Z 15 lit. a EStG.

8For the oral Modul 2, practise arguing a coverage recommendation out loud: the commission grades technical correctness, practical usability and the coherence of your reasoning, and you have 30 to 40 minutes per subject.

Frequently Asked Questions

What is the Austrian Befähigungsprüfung Versicherungsmakler?

It is the statutory competence examination for the regulated trade Versicherungsvermittlung in der Form Versicherungsmakler und Berater in Versicherungsangelegenheiten under § 94 Z 76 and § 137 GewO 1994. The Versicherungsmakler-Befähigungsprüfungsordnung issued by the Erweitertes Präsidium of the Wirtschaftskammer Österreich has governed it since 1 July 2024, replacing the Fachverband's PrüfungsstoffVO of 2004.

What are the statutory duties of an insurance broker under § 28 Maklergesetz?

§ 28 MaklerG lists seven duties as part of safeguarding the customer's interests: an adequate risk analysis and coverage concept together with the documentation duty from the Standesregeln (Z 1); assessment of the insurer's solvency within accessible professional information (Z 2); placement of the best possible cover in the individual case, with any justified restriction to certain markets or products expressly disclosed (Z 3); disclosure of the legal acts performed and handover of the customer's declaration, the policy and the conditions (Z 4); examination of the policy (Z 5); support before and after the insured event including observance of all material deadlines (Z 6); and ongoing review of existing contracts with proposals for improvement (Z 7).

How many modules does the Befähigungsprüfung Versicherungsmakler have?

Three. Modul 1 is written and covers 'Geschäftsgrundlagen, Vertragsanbahnung und Qualitätsmanagement' and 'Laufende Kundenbetreuung', each task set designed for 120 minutes and closed after 150. Modul 2 is oral before the full commission and covers the same two subjects, each conversation lasting 30 to 40 minutes and permitted by video conference. Modul 3 is the Unternehmerprüfung under § 25 GewO 1994. Candidates may sit the modules in any order.

How much does the Befähigungsprüfung Versicherungsmakler cost?

Nothing for the first and second attempt at each module. Since 1 January 2024 the federal government reimburses the Landeskammern for the examination fees of first and second attempts at Meister- and Befähigungsprüfung modules and at the Unternehmerprüfung. Fees under the Allgemeine Prüfungsordnung apply from the third attempt onwards. Preparation courses are optional and priced separately.

What standard of liability applies to Austrian insurance brokers?

Brokers are held to the expert standard of § 1299 ABGB, because they hold themselves out as possessing the special knowledge of the profession. § 27 Abs. 1 MaklerG requires them to predominantly safeguard the customer's interests even though they act for both parties to the insurance contract, and § 32 MaklerG makes the protective provisions non-derogable against consumers. Professional indemnity insurance under § 137c GewO 1994 is a condition of holding the trade licence.