Propertymark Level 3 Award in Residential Letting & Property Management (ARLA, UK)

Which of the following legal concepts distinguishes criminal law from civil law in the UK court system?

• ACriminal law aims to punish offenders and deter conduct, whereas civil law aims to resolv…
• BCriminal law is decided in the County Court, whereas civil law disputes are exclusively h…
• CCriminal law requires a balance of probabilities standard of proof, while civil law requi…
• DCriminal law disputes can only be initiated by individual citizens, whereas civil law is…

Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), what constitutes a 'misleading omission' by a letting agent?

• AGiving false or inaccurate information about a property's monthly rental price.
• BFailing to disclose a material fact, such as a severe damp issue, that would affect a con…
• CRefusing to accept a holding deposit from a prospective tenant who has failed a credit ch…
• DPublishing a property advert on a portal that does not display the Energy Performance Cer…

According to the Gas Safety (Installation and Use) Regulations 1998, how long must a landlord or letting agent retain copies of the Landlord Gas Safety Record (CP12)?

• AAt least 6 months from the date of the check.
• BAt least 1 year from the date of the check.
• CAt least 2 years from the date of the check.
• DAt least 5 years from the date of the check.

The Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 require private landlords to ensure that electrical installations are inspected and tested at least every:

• AYear by a competent person.
• B3 years by a competent person.
• C5 years by a qualified and competent person.
• D10 years or at every change of tenancy.

A landlord wishes to rent out a domestic property in England. Under the Minimum Energy Efficiency Standards (MEES), what is the minimum allowed Energy Performance Certificate (EPC) rating for a new or existing tenancy, unless a valid exemption is registered?

• ARating C
• BRating D
• CRating E
• DRating F

Under the Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022, which room in a rented property must be equipped with a carbon monoxide alarm?

• AAny room used as living accommodation containing a combustion appliance of any fuel type…
• BOnly rooms used as bedrooms that contain a wood-burning fireplace.
• CAny room used as living accommodation containing any gas appliance, including gas hobs an…
• DOnly the kitchen, regardless of the type of appliances present.

Which piece of legislation governs the requirement to carry out risk assessments to identify and control Legionella bacteria in residential rented properties?

• AThe Gas Safety (Installation and Use) Regulations 1998
• BThe Control of Substances Hazardous to Health Regulations 2002 (COSHH)
• CThe Management of Health and Safety at Work Regulations 1999
• DThe Environmental Protection Act 1990

Under the Furniture and Furnishings (Fire) (Safety) Regulations 1988, which items supplied in a furnished letting are exempt from the fire safety requirements?

• ASofas, armchairs, and beanbags.
• BMattresses, bed bases, and pillows.
• CCarpets, curtains, and sleeping bags.
• DCushions, seat pads, and loose sofa covers.

What is the primary role of the Health and Safety Executive (HSE) in the context of residential property management?

• ATo adjudicate tenancy deposit disputes between landlords and tenants.
• BTo enforce health and safety legislation, including inspecting and prosecuting breaches o…
• CTo register licensed Houses in Multiple Occupation (HMOs) on behalf of local authorities.
• DTo set the maximum limit on holding deposits that letting agents can charge.

Which UK court is the final court of appeal for all civil and criminal cases in England, Wales, and Northern Ireland?

• AThe High Court of Justice
• BThe Court of Appeal
• CThe Supreme Court of the United Kingdom
• DThe European Court of Human Rights

Under the Consumer Protection from Unfair Trading Regulations 2008 (CPRs), which of the following practices is blacklisted and considered automatically unfair?

• AFailing to list the energy rating of a property in property brochures.
• BRepresenting that a product or service can be legally sold or provided when it cannot.
• CRefusing to negotiate the tenancy rent with a prospective tenant on welfare benefits.
• DDisplaying a 'Let Agreed' sign on a property board 24 hours after a holding deposit was p…

A letting agent fails to conduct a visual safety inspection of a gas boiler before letting a property. The boiler leaks carbon monoxide, injuring the tenant. Under what legal head of liability can the tenant sue the agent for damages?

• AStatutory breach of contract only
• BThe tort of negligence
• CCriminal prosecution under the Theft Act 1968
• DStrict product liability under the Consumer Protection Act 1987

Under the Management of Health and Safety at Work Regulations 1999, what is the minimum number of employees a business must have before it is legally required to record the significant findings of its risk assessments in writing?

• A3 employees
• B5 employees
• C10 employees
• DThere is no minimum; all businesses must write down risk assessments.

An Energy Performance Certificate (EPC) is legally required for most domestic rented properties in the UK. For how long is a completed EPC valid?

• A2 years
• B5 years
• C10 years
• DPermanently, unless the property is structurally altered.

Which of the following describes a statutory duty of a landlord regarding smoke alarms in residential tenancies in England?

• AA smoke alarm must be installed on every storey of the property containing a room used wh…
• BAll smoke alarms must be mains-powered and hardwired into the electrical system.
• CTenants are responsible for testing and replacing alarm batteries on the first day of the…
• DAlarms must be tested and recorded by a registered gas engineer annually.

If a gas safety engineer identifies an appliance as 'Immediately Dangerous' (ID) during an annual inspection, what action must they take?

• ADisconnect the appliance immediately (with the user's permission) and attach a 'danger do…
• BReport the landlord to the local council within 14 days and schedule a follow-up visit.
• CAllow the tenant to use the appliance but advise them to keep windows open.
• DInform the letting agent and allow 28 days for a repair to be carried out.

Under the Control of Asbestos Regulations 2012, who is the 'dutyholder' responsible for managing asbestos in the common areas of residential blocks of flats?

• AThe individual tenants renting the flats.
• BThe local municipal authority.
• CThe owner of the freehold or the managing agent who has clear responsibility for maintena…
• DThe Health and Safety Executive (HSE).

Which of the following is a key requirement of the Regulatory Reform (Fire Safety) Order 2005 (FSO) in relation to residential properties?

• AIt requires landlords to provide fire extinguishers inside all standard single-occupancy…
• BIt places a duty on the responsible person to carry out and regularly review a fire risk…
• CIt bans the use of gas heating systems in buildings taller than three storeys.
• DIt requires letting agents to accompany all tenants on emergency evacuation drills.

When a letting agent displays a property on their website, what information must they display regarding fees under the Consumer Rights Act 2015?

• AOnly the fees that are payable by the landlord.
• BOnly a general statement that fees may apply, with details available on request.
• CA full list of all landlord and tenant fees (where permitted), inclusive of tax (VAT), cl…
• DNo fees need to be displayed online, provided they are printed in the tenancy agreement.

Under the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020, if an EICR report identifies a fault as 'Further Investigation Required' (FI), what is the landlord's statutory timeframe to address it?

• AWithin 7 days of the inspection.
• BWithin 28 days of the inspection, or any shorter period specified in the report.
• CAt the next change of tenancy.
• DNo action is required as FI is only a recommendation, not a code for failure.

Which of the following best describes the legal status of an Approved Code of Practice (ACOP) issued by the HSE?

• AIt has no legal weight and is purely advisory for property professionals.
• BIf you are prosecuted for a breach of health and safety law and it is proved you did not…
• CIt is a statutory instrument that automatically becomes law without parliamentary approva…
• DFollowing an ACOP is optional, and court judges are barred from using it as evidence.

A letting agent advertises a property as having a 'large private garage'. In reality, the garage is a shared communal parking area. Which legislation has the agent breached?

• AThe Consumer Rights Act 2015
• BThe Consumer Protection from Unfair Trading Regulations 2008 (CPRs)
• CThe Landlord and Tenant Act 1985
• DThe Deregulation Act 2015

Which body is responsible for enforcing the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) against letting agents?

• AThe Health and Safety Executive (HSE)
• BLocal Authority Trading Standards
• CThe First-tier Tribunal (Property Chamber)
• DThe Property Ombudsman (TPO)

Under the Furniture and Furnishings (Fire) (Safety) Regulations 1988, what does a permanent label on a sofa indicate to a letting agent?

• AThe exact retail value and origin of the sofa.
• BCompliance with specific ignition resistance and flammability tests.
• CThat the item is exempt from all fire safety checks.
• DThe manufacturer's recommended cleaning instructions.

What standard of proof is required in a UK court to secure a conviction against an agent for a criminal health and safety offence?

• AOn the balance of probabilities.
• BBeyond reasonable doubt.
• CA clear suspicion of non-compliance.
• DSubjective belief of the inspecting officer.

Which of the following conditions would prevent a residential tenancy in England from being classified as an Assured Shorthold Tenancy (AST) under the Housing Act 1988?

• AThe annual rent is £45,000.
• BThe tenant is a registered limited company.
• CThe tenancy is for a fixed term of only 3 months.
• DThe landlord does not reside in the same building as the tenant.

Under the Law of Property Act 1925, what is the legal requirement for a residential tenancy agreement to be created as a deed?

• AAny tenancy agreement must be created as a deed to be legally binding.
• BOnly tenancies with an annual rent exceeding £100,000.
• CWhen the tenancy is for a term exceeding 3 years.
• DOnly when the landlord is a corporation and the tenant is an individual.

Which of the following documents must have been served on a tenant before a landlord can validly serve a Section 21 notice of possession for an AST in England?

• AA copy of the landlord's mortgage agreement.
• BAn Energy Performance Certificate (EPC), a current Gas Safety Certificate, and the govern…
• CAn inventory report signed by a member of the Association of Independent Inventory Clerks…
• DA copy of the letting agent's client money protection certificate.

To use Ground 8 (mandatory rent arrears) of Section 8 of the Housing Act 1988, what is the minimum level of rent arrears required both at the time the notice is served and at the time of the court hearing, if rent is paid monthly?

• AAt least 1 month's rent.
• BAt least 2 months' rent.
• CAt least 8 weeks' rent.
• DAt least 3 months' rent.

Under Section 11 of the Landlord and Tenant Act 1985, which of the following repairs is the statutory responsibility of the landlord?

• AReplacing lightbulbs and internal fuses.
• BKeeping in repair and proper working order the installations for the supply of water, gas…
• CRepairing damage caused by the tenant's negligence or lack of care.
• DMaintaining the interior decorative paintwork and carpets in their original state.

Under the Immigration Act 2014, a letting agent must conduct 'Right to Rent' checks on all prospective occupiers aged 18 or over. Following the penalty increases that took effect on 13 February 2024, what is the maximum civil penalty for letting to a disqualified occupier (tenant) for a first (initial) breach?

• AUp to £1,000 per occupier
• BUp to £3,000 per occupier
• CUp to £10,000 per occupier
• DUp to £20,000 per occupier

What is the statutory timeframe within which a landlord or letting agent must protect a tenant's deposit in a government-approved scheme and serve the Prescribed Information in England?

• AWithin 14 days of receipt.
• BWithin 28 days of receipt.
• CWithin 30 days of receipt.
• DBefore the tenant moves into the property.

If a tenant refuses to leave a property after a Section 21 notice has expired, what must the landlord do next to legally regain possession?

• AChange the locks while the tenant is out at work.
• BCut off the gas and electricity utilities to force them to vacate.
• CApply to the court for a possession order and, if necessary, instruct County Court bailif…
• DMove their own belongings into the property to occupy it jointly.

A landlord lets a property to three unrelated tenants who share a kitchen and bathroom. Under the Housing Act 2004, what is the legal classification of this property?

• AA standard single-family dwelling house.
• BA House in Multiple Occupation (HMO).
• CA commercial tenancy.
• DA common law corporate let.

Which of the following Section 8 grounds for possession is a discretionary ground, meaning the judge can decide whether it is reasonable to grant possession even if the ground is proven?

• AGround 1 (landlord requires the property to live in as their own home).
• BGround 2 (mortgagee/lender requires possession to sell the property under a mortgage defa…
• CGround 8 (mandatory rent arrears).
• DGround 11 (the tenant has persistently delayed paying their rent).

Under the Protection from Eviction Act 1977, a tenant has a right to 'quiet enjoyment'. What does this covenant mean in practice?

• AThe tenant must not play loud music or cause noise disturbances to neighbors.
• BThe tenant has the right to live in the property peacefully without constant, unnecessary…
• CThe landlord must insulate the walls to reduce external street noise.
• DThe tenancy agreement must be signed in a silent environment.

Which court process is typically used by landlords seeking possession of a property in England when using a Section 21 notice, where no rent arrears are being claimed?

• AThe Small Claims Court track.
• BThe Accelerated Possession Procedure.
• CThe First-tier Tribunal (Property Chamber).
• DThe High Court Enforcement Division.

If a tenancy deposit is not protected in a government-approved scheme within the statutory 30-day limit, what civil penalty can a court impose on the landlord?

• AA fine of up to £5,000 paid directly to the local council.
• BAn order to pay the tenant compensation of between one and three times the value of the d…
• CAutomatic forfeiture of the property to the tenant.
• DA mandatory prison sentence of up to 6 months.

Under what circumstance can a landlord enter a rented property without giving the tenant at least 24 hours' written notice?

• ATo carry out a routine quarterly inspection of the property's cleanliness.
• BIn an emergency situation, such as a severe water leak or a suspected fire inside the pro…
• CTo show the property to prospective new tenants during the final month of the tenancy.
• DWhenever the landlord wants to check if the garden is being maintained.

A tenancy agreement states that the tenant must pay for a professional end-of-tenancy clean. Under the Tenant Fees Act 2019, how is this clause classified?

• AIt is a fully enforceable and permitted payment clause.
• BIt is a prohibited payment clause and is completely void.
• CIt is only enforceable if the property was professionally cleaned at the start of the ten…
• DIt is enforceable only if the cleaning cost is under £50.

Which of the following tenancies is excluded from the protection of the Protection from Eviction Act 1977, meaning the occupant is an 'excluded occupier' and can be evicted without a court order?

• AA tenant in an AST who has stopped paying rent.
• BA tenant in a company let.
• CA lodger who shares living accommodation (like a kitchen or living room) with a resident…
• DA student living in a private rented flat.

What happens to a fixed-term AST when the fixed term expires and the tenant remains in the property without signing a new agreement?

• AThe tenancy automatically terminates, and the tenant becomes a trespasser.
• BA statutory periodic tenancy is automatically created under the Housing Act 1988.
• CThe tenancy automatically renews for another fixed term of the same length.
• DThe landlord can immediately evict the tenant without notice.

Under Section 48 of the Landlord and Tenant Act 1987, a landlord must provide the tenant with an address in England or Wales where:

• AThe landlord physically resides.
• BNotices and proceedings may be served on the landlord by the tenant.
• CThe tenancy deposit is being physically stored.
• DThe letting agent's client money account is held.

If a letting agent is conducting a Right to Rent check for an occupier with a 'time-limited' right to remain in the UK, when must the agent carry out a follow-up check?

• AWithin 6 months of the initial check.
• BJust before the expiry of the tenant's permission to stay, or 12 months after the previou…
• COnly when the tenant requests a renewal of the tenancy agreement.
• DEvery 6 months throughout the tenancy.

Which of the following is a key feature of a common law tenancy (non-AST) compared to an AST?

• AA common law tenancy does not require the tenant to pay rent.
• BThe landlord does not have to protect the tenancy deposit in a government-approved scheme.
• CThe tenant cannot be evicted under any circumstances.
• DThe tenancy must always be registered at HM Land Registry.

Under the Deregulation Act 2015, what is 'retaliatory eviction' in relation to Section 21 notices in England?

• AAn eviction carried out because the tenant complained about the landlord's personal behav…
• BWhen a landlord serves a Section 21 notice after a tenant has complained in writing about…
• CWhen a tenant leaves the property and refuses to pay the final month's rent.
• DWhen a landlord increases the rent immediately after a tenant complains about a leak.

What is the notice period required when serving a Section 21 notice of possession to a tenant in England?

• AAt least 14 days.
• BAt least 1 month.
• CAt least 2 months.
• DAt least 3 months.