Which quality pioneer is best known for the 14 Points for Management?
Quality Basics
Question · Hard
Fishbone diagram, x-rayed
Short
What does the acronym TQM stand for?
High-level diagram used by a Six Sigma team to list a system's relevant elements before improvement work begins.
Quality basics
Guess the Term
Chapter 1: Introduction to CQIA & Exam Overview
1.1 About the ASQ CQIA Exam
Study guide
Philip Crosby is most closely associated with which quality concept?
Question · Easy
Read the clue and guess the term in 6 tries.
Game
Joseph Juran defined quality as which of the following?
Question · Medium
Management philosophy aimed at finding and removing wasted effort so an organization delivers the highest possible value.
What is the primary benefit of implementing a quality management system in an organization?
Which of the following BEST describes the concept of 'quality' in a modern organizational context?
Set of interdependent work activities and the people who jointly pursue one mission.
1.2 How to Use This Study Guide & CQIA Exam Strategy
Which historical era of quality management focused primarily on inspecting finished products to sort out defects?
Swap tiles to line up three of the same term.
Term Match
Deming's System of Profound Knowledge includes all of the following components EXCEPT:
Kind of cause built into a process over time that affects every outcome, the counterpart of a special cause.
What is the term for the cost incurred when a defective product reaches the customer?
Which cost of quality category includes expenses for training employees on quality procedures?
Quality ___: an organization's documented statement of commitment or intent to achieve quality.
1.3 Quality Fundamentals & Historical Evolution
Inspection and testing costs are classified under which cost of quality category?
Flip two cards at a time to find matching terms.
Term Pairs
Which quality pioneer introduced the concept of Total Quality Control (TQC)?
Quality thinker who popularized a four-step cycle he called plan-do-study-act.
Walter Shewhart is recognized as the father of which quality discipline?
The ISO 9001 standard is BEST described as a framework for:
Group whose members work together on interdependent tasks to reach one objective.
Group process
Chapter 2: Quality Basics & Management Philosophies
2.1 Core Quality Concepts, Terminology & Definitions
Scrap and rework costs incurred before a product is shipped to the customer are classified as:
Find five hidden terms in a grid of letters.
Term Search
Which of the following is a key principle of Deming's management philosophy?
Team role responsible for recording the main points and decisions of meetings in formal minutes.
The Juran Trilogy consists of Quality Planning, Quality Control, and:
Which term describes a company-wide approach where every employee is responsible for quality?
Team role that holds authority to direct the group's work and handles the logistics of meetings.
2.2 Quality Pioneers: Deming, Juran & Crosby
According to Crosby, quality improvement is driven primarily by changing the organization's:
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Which of the following is NOT typically considered a benefit of implementing quality management?
Five-stage Six Sigma method for fixing a process that is already running.
Process methods
Kaoru Ishikawa is known for popularizing which quality concept in Japan?
What is the primary purpose of a quality policy in an organization?
Four-step cycle that Walter Shewhart named, in which a change is tried, compared with the prediction, then adopted or adjusted.
2.3 Additional Quality Pioneers: Ishikawa, Shewhart, Feigenbaum & Taguchi
Which statement BEST distinguishes quality assurance from quality control?
The Malcolm Baldrige National Quality Award criteria include all of the following categories EXCEPT:
Structured team activity that evaluates potential product or process risks, how serious they are, and actions to prevent them.
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