A user reports that their desktop computer will not power on. No lights or fan activity occur when pressing the power button. Which hardware component should the technician check FIRST?
Ccstitsupport Hardware Category
Question · Easy
Security+ ports: 1v1v1
Short
Which component is considered the primary 'brain' of a computer, responsible for executing instructions?
Commitment between a provider and one or more customers that covers responsibilities such as response times.
Help desk concepts
Guess the Term
Chapter 1: Help Desk Operations, Service Management & Documentation
1.1 Help Desk Concepts, Ticketing Systems, SLAs & KPIs
Study guide
A user wants fast storage for their laptop with no moving parts. Which storage type best meets this requirement?
Read the clue and guess the term in 6 tries.
Game
Which type of RAM is most commonly used in modern desktop and laptop computers as of 2026?
Help desk metric that shows progress toward intended results, unlike one that tracks risk.
A technician needs to connect multiple computers to one monitor, keyboard, and mouse at a workstation. Which device should they use?
The 3-2-1 backup rule
Which Windows utility displays real-time information about CPU, memory, disk, and network usage?
Ccstitsupport Operating Systems Category
Sudden, spontaneous transfer of charge, often through a spark, that can damage chips.
Hardware safety
1.2 Technical Documentation & Ticket Lifecycle Management
A user on Windows 11 needs to stop a non-responding application. Which key combination opens Task Manager directly?
Swap tiles to line up three of the same term.
Term Match
Which Windows command-line tool scans and attempts to repair corrupted system files?
Question · Medium
Interface standard that lets a system talk to solid-state storage over PCIe and is the industry standard for such drives.
Storage and components
A user reports bad sectors on a hard drive. Which Windows command checks a disk volume and attempts to repair errors?
Which Windows tool logs system, application, and security events for troubleshooting?
Digital connection standard that carries video, audio and data to a display and other consumer devices.
Ports and cables
1.3 IT Support Problem-Solving Methodology & Customer Communication
A Windows service has stopped and must be restarted. Which tool is the most appropriate?
Flip two cards at a time to find matching terms.
Term Pairs
On macOS, which application shows running processes and their CPU, memory, and energy usage?
Single-port, point-to-point link from a controller to a disk drive that replaced the parallel attachment for mass storage.
A macOS user wants to restore files from an automatic backup. Which built-in feature should they use?
A user wants to install a productivity app on a company Windows laptop. Per typical enterprise policy aligned with CCST IT Support objectives, where should the technician direct the user FIRST?
Ccstitsupport Software Category
Internet lookup service that finds the IP address tied to a readable host label.
Network connectivity
Chapter 2: Hardware Safety, Component Architecture & Information Tools
2.1 Workplace Safety, Electrical Hazards & ESD Protection
A Windows PC fails to start normally after a bad driver update. Which boot option should the technician use to load a minimal set of drivers for troubleshooting?
Find five hidden terms in a grid of letters.
Term Search
A user's Windows laptop prompts for a BitLocker recovery key after a firmware change. What should the help desk technician do FIRST?
Service that hands out IP addresses and other network settings to computers automatically and can lease them for a limited time.
Which Ethernet cable category is rated to support 10 Gbps over distances up to 100 meters?
Ccstitsupport Networking Category
A user cannot reach a website by name but can reach it by IP address. Which service is most likely failing?
Windows feature by which a device gives itself a 169.254.x.x number when no DHCP server answers.
2.2 Device Information Tools & Diagnostics across OS Platforms
Which Windows command performs a DNS lookup for a given host name?
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Which IPv4 address range is reserved as a private address block per RFC 1918?
Real name of a wireless network that devices join, which a hidden network does not broadcast publicly.
Wireless networking
A Windows client shows an IPv4 address of 169.254.x.x. What does this indicate?
Which command displays the IP configuration including DNS servers on a Windows client?
Windows file-sharing protocol that supports encryption and signing and lets an application read and write files on a remote machine over TCP/IP.
Resource access
2.3 Peripheral Ports, Bus Standards & Cable Types
Which Wi-Fi security standard is the most current and recommended for enterprise networks in 2026?
A user reports slow Wi-Fi in a conference room. After checking, the AP is using channel 6 in the 2.4 GHz band and several nearby APs are also on channel 6. What is the most likely cause?
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