A business analyst is meeting with stakeholders to understand why the organization is experiencing a 15% decline in customer retention. Which technique would be MOST appropriate to identify the underlying cause of this business problem?
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During stakeholder analysis, a business analyst maps stakeholders based on their level of influence and interest in the project. Where should stakeholders with HIGH influence and HIGH interest be managed?
Question · Easy
Chapter 1: Introduction, Exam Logistics & Business Analysis Framework
1.1 PMI-PBA Exam Format, Scoring, Logistics & Eligibility
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A retail company wants to understand the gap between their current inventory management capabilities and the desired state of real-time inventory tracking. Which technique should the business analyst use?
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A business analyst is documenting the solution scope for a new customer relationship management system. Which element is LEAST likely to be included in the solution scope statement?
When developing a business case, which component provides the financial justification by comparing the expected benefits to the required investment?
A business analyst is identifying stakeholders for a new banking mobile app project. Which stakeholder would be classified as a "secondary stakeholder"?
1.2 Business Analyst vs Project Manager: Roles, Boundaries & Standards
During a problem analysis session, the business analyst asks "Why is customer satisfaction declining?" and continues to ask "Why?" four more times to drill down to the fundamental cause. Which technique is being used?
A manufacturing company is considering implementing a new ERP system. The business analyst is assessing whether the organization has sufficient resources, capabilities, and commitment to successfully adopt the solution. What type of feasibility is being evaluated?
A business analyst is facilitating a workshop to identify business requirements for a new expense reporting system. Midway through, participants begin debating whether the system should be web-based or mobile-first. What should the analyst do FIRST?
Question · Hard
A business analyst is creating a requirements management plan. Which component defines how changes to requirements will be requested, evaluated, and approved?
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1.3 Business Analysis Across Predictive, Adaptive & Hybrid Lifecycles
Which traceability relationship shows how a business requirement is satisfied by a specific functional requirement?
A project has limited budget and timeline. The business analyst needs to prioritize requirements using a technique that evaluates each requirement against criteria like business value, technical feasibility, and risk. Which technique should be used?
Which elicitation technique is MOST appropriate when a business analyst needs to gather detailed, individual perspectives from subject matter experts who are geographically dispersed?
A requirements management plan specifies that all requirements must be traceable from business need through to test cases. What type of traceability is being described?
Chapter 2: Needs Assessment — Problem Framing & Opportunity Analysis
2.1 Defining Business Problems, Opportunities & Scope Statements
During requirements planning, a business analyst determines that certain requirements may change frequently based on regulatory updates. Which strategy should be incorporated?
A business analyst is selecting elicitation techniques for a project involving complex business processes with many interdependencies between departments. Which combination would be MOST effective?
Which analysis technique involves comparing the organization's processes and performance metrics against industry best practices?
A project change control board has rejected a proposed change to a key requirement. What should the business analyst do NEXT?
2.2 Root Cause Analysis: 5 Whys, Fishbone & Interrelationship Digraphs
Using the MoSCoW prioritization method, which category represents requirements that would be nice to have but are not essential?
A business analyst is planning for requirements traceability on a large regulatory compliance project. The organization needs to demonstrate that every regulatory requirement has been addressed by a system feature and tested. What tool would be MOST useful?
A business analyst is reviewing a requirement that states "The system shall process transactions quickly." What is the PRIMARY issue with this requirement?
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Which technique would be MOST effective for eliciting requirements from busy executives who need to provide input on high-level business objectives?
2.3 Assessing Current Capabilities, Operational Constraints & Organizational Maturity
A requirement states "The system shall allow users to export reports in PDF, Excel, and CSV formats." What type of requirement is this?
Which elicitation technique involves reviewing existing system documentation, forms, reports, and other artifacts to understand current processes?
A business analyst is facilitating a requirements workshop. Several participants are dominating the conversation while others remain silent. What technique should the analyst use to ensure balanced participation?
Which of the following is an example of a non-functional requirement?
Chapter 3: Needs Assessment — Future State & Feasibility Analysis
3.1 Defining the Desired Future State & Product Scope Boundaries
A business analyst is using a technique where stakeholders collaboratively create cards representing user needs, arrange them into groups, and discuss relationships. Which technique is being used?
Which acceptance criteria format follows the "Given-When-Then" structure commonly used in agile environments?
A business analyst has documented a requirement that is unclear and may be interpreted differently by various stakeholders. What should the analyst do FIRST?
Which analysis model BEST represents the flow of data through a system, showing where data originates, where it goes, and where it is stored?
3.2 Gap Analysis: Capability Matrices, Risk of Inaction & Transition States
A business analyst is documenting user stories for an agile project. What three elements should be included in each user story?
Which technique would help a business analyst identify and resolve conflicts between requirements contributed by different stakeholders?
A business analyst is preparing a product backlog for an agile project. How should the backlog items be ordered?
Which requirement quality characteristic ensures that each requirement can be verified through testing, inspection, or analysis?
3.3 Solution Option Evaluation: Feasibility Studies & Make/Buy/COTS Tradeoffs
A business analyst is using prototyping to elicit requirements for a new mobile application. What is the PRIMARY benefit of this technique?
A change request has been submitted to modify a critical requirement. What should the business analyst evaluate FIRST when analyzing the impact of this change?
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