NTN FireTEAM (Firefighter)

During a video scenario, a senior firefighter repeatedly mocks a probationary firefighter in front of the crew about a minor mistake on a recent call. What is the BEST response when asked how the probie should react?

• AConfront the senior firefighter publicly in front of the crew to assert authority
• BIgnore the behavior entirely and never discuss it with anyone
• CSpeak privately with the senior firefighter first; if it continues, report it through the…
• DPull a prank on the senior firefighter to even the score

A community member at a fire station open house asks Firefighter Alvarez a detailed question about a recent fatal house fire that is still under investigation. What is the BEST response?

• AShare the operational details you witnessed because the community has a right to know
• BPolitely explain that the incident is under investigation and refer them to the public in…
• CRefuse to talk to the community member and walk away
• DSpeculate about the cause to keep the conversation friendly

On a multi-company structure fire, your captain gives an order you believe is unsafe based on what you can see from your position. What is the BEST response?

• ARefuse to do anything and remain at the apparatus
• BCarry out the order silently and complain afterward
• CAcknowledge the order, briefly state your specific safety concern, and follow the captain…
• DBypass the captain and radio the incident commander directly

Firefighter Park overhears two coworkers telling sexually explicit jokes about a female recruit who is not present. What is the BEST response?

• ALaugh along to fit in with the crew
• BIgnore it because it is not directed at you
• CTell the coworkers the joke is inappropriate; if it continues, report it under the harass…
• DConfront the female recruit and ask if she is offended

During EMS triage at a multi-vehicle accident, a bystander begins shouting at firefighters to treat their relative first. What is the BEST response?

• AStop triage to argue with the bystander
• BCalmly explain that triage prioritizes the most critical patients and ask the bystander t…
• COrder the bystander to leave the scene immediately
• DAllow the bystander to direct treatment priorities to keep them calm

A new firefighter on your crew is consistently slow at donning SCBA during drills and the crew is frustrated. What is the BEST response from a fellow crew member?

• AMock the new firefighter to motivate them
• BOffer to stay after shift to coach them one-on-one and share donning tips
• CReport them to the chief immediately
• DTell them they are not cut out for the job

You are first-arriving on a residential structure fire. A neighbor begins giving you a long emotional account of the family who lives in the burning house. What is the BEST response?

• AStop and listen attentively before doing anything else
• BBriefly acknowledge them, ask only for occupant information critical to the rescue, and r…
• CTell them you do not have time to talk and walk away
• DAsk them to write a written statement before you begin operations

After a difficult call involving a child fatality, a senior crew member jokes about it at the station. What is the BEST response?

• AJoin in because dark humor is a normal coping mechanism
• BPrivately tell the crew member the joking makes you uncomfortable and ask the officer abo…
• CReport the crew member to the chief without speaking with them first
• DWalk out of the station and refuse to return

During a structure fire, a probie is assigned to back you up on the hose line but freezes at the doorway. What is the BEST response?

• AYell at the probie in front of the crew to force them to move
• BCalmly direct the probie with clear short commands, take the lead position, and debrief t…
• CSend the probie back to the apparatus without explanation
• DCall out the probie on the radio so command hears

A coworker asks you to cover a portion of their shift so they can run a personal errand, but department policy requires advance written shift trades through the battalion chief. What is the BEST response?

• ACover the shift quietly because the crew should help each other
• BDecline and explain the shift-trade policy; offer to help them submit a proper request
• CCover the shift and bill the department for overtime
• DTell the chief immediately to get the coworker in trouble

You are off duty in uniform at a grocery store when a customer recognizes you and complains aggressively about a fire department response from last year. What is the BEST response?

• AArgue with the customer to defend the department
• BListen courteously, give them the non-emergency line and PIO contact, and leave the store
• CWalk away without acknowledging them
• DPromise to take action you cannot actually deliver

Your engineer makes a navigation error that adds 2 minutes to a response. After the call, the engineer is upset. What is the BEST response from a crew member?

• AMock the engineer to lighten the mood
• BAcknowledge the mistake matter-of-factly and offer to review the route with the engineer…
• CHide the mistake from the captain
• DReport the engineer to the chief

At a public school fire-prevention presentation, a child asks if firefighters ever get scared. What is the BEST response?

• ATell the child that real firefighters are never scared
• BHonestly explain that firefighters do feel fear and use training and teamwork to manage it
• CRefuse to answer because it is private
• DTell the child to ask their teacher

A fellow firefighter is showing up smelling of alcohol at the start of shift. What is the BEST response?

• ACover for them because they are a friend
• BSpeak to them privately, then notify the company officer before they go on a call
• CReport it publicly on social media
• DPour out their personal belongings as a warning

During a station meeting, a coworker takes credit for an idea you proposed last week. What is the BEST response?

• AInterrupt and embarrass the coworker in front of the chief
• BAfter the meeting, mention privately to the coworker that the idea originated with you an…
• CStay silent and never share another idea
• DTell every other coworker that the person is a thief

A community member calls the station to thank you personally for saving their pet on a recent call. What is the BEST response?

• AAccept all credit and post about it on social media immediately
• BThank them, note that the rescue was a crew effort, and pass the message to the entire cr…
• CTell them you cannot accept thanks
• DDemand a gift or compensation

A senior crew member assigns you a station chore that is not your usual responsibility. What is the BEST response?

• ARefuse because it is not in your job description
• BComplete the chore and follow up later if it becomes a pattern that conflicts with your a…
• CArgue loudly in front of the rest of the crew
• DDo the chore but sabotage it

At a vehicle extrication, a trapped patient is panicking and shouting. What is the BEST response from the firefighter at the patient's head?

• ATell the patient to be quiet
• BMaintain eye contact, calmly explain each step, and continually reassure the patient whil…
• CSedate the patient without medical authorization
• DLeave the patient and assist with the extrication tools

You see a coworker post a photo on social media showing a patient's face after a recent call. What is the BEST response?

• ALike the post to support your coworker
• BPrivately ask the coworker to remove the post and report the HIPAA violation to the compa…
• CReshare the post to your own account
• DDo nothing because it is the coworker's personal account

On the fireground, your partner radios that they are running low on air. What is the BEST response?

• ATell them to push through the rest of the assignment
• BAcknowledge the radio call, immediately exit the IDLH with them, and notify the IC
• CSwitch to a different channel to avoid distracting command
• DIgnore the radio call to maintain hose progress

You are conducting a home fire-safety inspection. The homeowner is hostile and refuses entry. What is the BEST response?

• AForce entry to complete the inspection
• BCalmly explain the purpose, leave educational materials, document the refusal, and notify…
• CThreaten the homeowner with a citation
• DIgnore the refusal and inspect anyway

During a multi-agency mutual-aid response, a firefighter from another department gives you instructions that contradict your captain. What is the BEST response?

• AFollow the other department's firefighter because they outrank you in seniority
• BNotify your captain of the conflicting direction and follow your captain's chain of comma…
• CIgnore both and decide for yourself
• DArgue with the mutual-aid firefighter on the fireground

A coworker repeatedly makes jokes about your accent. What is the BEST response?

• ALaugh and tell jokes about their accent in return
• BPrivately tell the coworker the jokes bother you; if they continue, file a complaint unde…
• CMove out of the firehouse
• DDemand a transfer immediately