VIDEO SCENARIO: A frantic caller screams, 'My husband is on the floor, he's not breathing! We're at 4827 Maple Street, apartment 3B!' What is the most critical piece of information to log FIRST in the CAD?
Ntn Ecomm Call Taker Video
Question · Easy
VIDEO SCENARIO: A caller reports, 'Someone just broke into my neighbor's house at 1209 Birch Lane! I see a white male in a black hoodie running east on Birch toward 12th Street!' Which detail is MOST useful for responding officers?
Question · Medium
Chapter 1: NTN ECOMM Formats, Scores & Testing Policies
1.1 ECOMM Formats, Subtests & How Scores Are Used
Study guide
VIDEO SCENARIO: A caller is crying, 'I can't breathe... my chest hurts so bad...' and gives the address as 'thirty-two oh five Pine'. How should the call-taker confirm the address?
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VIDEO SCENARIO: A child caller says, 'My mommy fell down and won't wake up.' What is the call-taker's FIRST question?
VIDEO SCENARIO: A caller reports a suicide threat: 'My brother locked himself in the bathroom with a gun, please hurry!' Address is 718 Oakwood Drive. What is the next critical question?
Question · Hard
VIDEO SCENARIO: A caller says, 'There's a fire in my kitchen! 2200 Elm... no wait, 2002 Elm Court!' Which address should the call-taker dispatch on?
1.2 NTN Registration, Fees, Retests & Test-Day Rules
VIDEO SCENARIO: A caller whispers, 'He's in the house... please help... I'm at 56 Westfield Ave, hiding in the closet.' The call-taker's most important immediate action is:
VIDEO SCENARIO: A caller reports a car accident at 'the corner of Main and 4th.' Both vehicles are blocking traffic and one driver is bleeding. What is the dispatch priority?
VIDEO SCENARIO: Caller says, 'I'm calling from the gas station at 401 Highway 9, by the green dumpster. Someone is overdosing!' What is the most useful follow-up question?
VIDEO SCENARIO: A caller reports an armed robbery just occurred at 1815 Commercial Boulevard. Suspect fled in a 'dark blue, four-door sedan, maybe a Honda, plate started with K-7.' What information is MOST important to broadcast first?
Chapter 2: CallTaker Video Test & Situational Judgment
2.1 Taking Control of a Call: Location First, Calming Techniques & Scene Safety
VIDEO SCENARIO: A caller says, 'There's smoke coming from the upstairs window at 904 Crestview Drive.' Caller does not see flames. What is the proper dispatch?
VIDEO SCENARIO: A caller reports a domestic dispute: 'My boyfriend is throwing things and screaming. He hasn't hit me yet but I'm scared.' Address is 23 River Road, Unit 4. The correct response is:
VIDEO SCENARIO: An elderly caller is confused but says, 'I think someone is in my house. I hear footsteps upstairs.' Caller cannot give an address. What is the most useful next step?
VIDEO SCENARIO: A caller reports a child not breathing. The call-taker provides EMD pre-arrival instructions. What is the standard BLS protocol the call-taker should coach?
2.2 CallTaker Video Mechanics & Critical Decisions: In-Progress Crimes and Weapons
VIDEO SCENARIO: A caller reports a hit-and-run. The fleeing vehicle is described as a 'red pickup, possibly a Ford, dent on the passenger side, no plate seen.' What should the call-taker do?
VIDEO SCENARIO: A caller is in active labor, alone at home. Address verified as 1340 Sycamore Lane. After dispatching EMS, what is the call-taker's next action?
VIDEO SCENARIO: A caller from a payphone reports a body in an alley behind 222 4th Avenue. The caller refuses to give a name. The call-taker should:
VIDEO SCENARIO: A caller reports a suspicious person 'looking in car windows' at the Walmart parking lot, 5500 Industrial Drive. Subject is described as 'male, white, 30s, blue jacket, jeans.' This is BEST classified as:
2.3 Medical & Fire Calls: EMD Priorities, Pre-Arrival Help & Staging
VIDEO SCENARIO: A caller speaks limited English and is clearly in distress. The call-taker hears the word 'fuego' (fire). What is the standard action?
VIDEO SCENARIO: A caller reports an active shooter at a school: '2100 Maple High School, he's in the cafeteria!' The call-taker hears gunshots in the background. The IMMEDIATE action is:
VIDEO SCENARIO: A caller reports 'a fight in the parking lot of Joe's Bar, 808 Center Street, three guys hitting one guy.' Caller does not see weapons. What is the appropriate dispatch?
VIDEO SCENARIO: A caller reports a missing child, 'My daughter Emma, 6 years old, blonde hair, pink jacket, she was at the park 20 minutes ago.' Park is at 700 Liberty Park Way. What is the correct response?
2.4 High-Stress Call Scenarios: Domestic Violence, Active Threats & Crisis De-escalation
VIDEO SCENARIO: A caller is screaming and the call-taker cannot understand any words. Background noise suggests a struggle. The ALI display shows 312 Cherry Street, Apt 2A. What is the correct action?
VIDEO SCENARIO: A caller reports a person 'unconscious but breathing' at a downtown bench, 50 Main Plaza. Caller can describe the location but does not want to stay. What is the call-taker's priority?
VIDEO SCENARIO: A caller texts 911 (Text-to-911) reporting domestic violence and stating the abuser is in the room. The call-taker should:
VIDEO SCENARIO: A caller from a cellphone reports a rollover crash on Highway 50 near mile marker 47. Caller cannot describe nearby exits. What is the most useful information for responding units?
Chapter 3: Recording Pertinent Information & Note-Taking
3.1 Note-Taking Framework: The 5 Ws, Location Details & Sound-Alike Traps
VIDEO SCENARIO: A caller reports their car was stolen sometime between 8 PM last night and 6 AM today. No suspect seen. Address is 145 Locust Avenue. What is the appropriate priority?
VIDEO SCENARIO: A caller reports a structure fire and says people are trapped on the second floor of 432 Highland Street. What is the dispatch priority?
NOTE-TAKING: After listening to a call where the caller reported a burglary at '4517 Spring Garden Way,' which of the following is the correct address?
Ntn Ecomm Note Taking
NOTE-TAKING: A caller named 'Maria Hernandez' reported her purse stolen by 'a tall man in a green jacket and a Yankees cap.' What was the suspect wearing?
3.2 Vehicle Identification (CYMBALS) & Physical Descriptions
NOTE-TAKING: The caller said the incident happened at '9:47 PM last Tuesday.' If today is Thursday, what date did the incident occur (relative to today)?
NOTE-TAKING: The caller described the getaway vehicle as 'a silver Toyota Camry, license plate 7-Bravo-Charlie-9-2-1.' What is the correct license plate?
NOTE-TAKING: Sequence of events: caller heard glass breaking, then saw a man jump the fence, then called 911, then saw the man run east. What was the FIRST event?
NOTE-TAKING: The caller said the suspect 'is about six feet tall, maybe 180 pounds, with a tattoo of an anchor on his right forearm.' Where is the tattoo?
3.3 Phonetic Alphabets, Numerical Accuracy & Dispatch Shorthand
NOTE-TAKING: The caller's phone number was '555-218-4476.' Which is the correct callback?
NOTE-TAKING: The caller reported, 'My son David is missing. He's 8 years old, brown hair, brown eyes, wearing a red Spider-Man shirt and blue jeans, last seen at Riverside Park at 3:15 PM.' What is the missing child's age?
NOTE-TAKING: The caller said the suspect drove off in 'a blue Ford pickup, headed northbound on Center Street.' What is the direction of travel?
NOTE-TAKING: The caller reported, 'There are three suspects: one is wearing a black hoodie, one is wearing a red shirt, and one is in a gray sweatshirt with the hood up.' How many suspects are there?
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