A homeowner approaches the permit counter asking whether a permit is required to replace an existing water heater in the same location. Which response is most appropriate for the permit technician?
General Administration
Question · Easy
A homeowner walks in wanting to 'update the kitchen.' What is the permit technician's first step?
Customer Service
Flashcard
Per IBC Section 105.2, which of the following work items is most commonly EXEMPT from requiring a building permit?
Question · Medium
Project-specific authorization a building department issues before regulated construction may begin.
General administration
Guess the Term
Chapter 1: General Administration — Customer Service & Applications
1.1 Counter Customer Service
Study guide
Cheat sheet
An applicant submits a building permit application but cannot provide the legal description of the property. According to IBC Section 105.3, what should the permit technician do?
Read the clue and guess the term in 6 tries.
Game
Why must a permit technician avoid pure code-section jargon when talking with customers?
Per IBC Section 105.5, when does a permit become invalid if work has not commenced?
Charge set by the governing authority for issuing a construction authorization and based on the work's valuation.
An applicant requests an estimate of construction valuation for fee calculation on a permit for a single-family dwelling. Which of the following BEST describes how valuation should be determined per IBC Section 109.3?
A customer's question is outside your department's authority (e.g., a health-department issue). What should you do?
Per IBC Section 109.4, what fee applies when work has commenced without a required permit?
Estimated total worth of materials and labor that an applicant reports on a permit application for fee purposes.
1.2 Information Dissemination & Code Guidance
Per IBC Section 110.1, which of the following is the building official authorized to do regarding inspections?
Swap tiles to line up three of the same term.
Term Match
What organizational skill keeps a busy permit counter running efficiently?
Per IBC Section 111.1, when is a Certificate of Occupancy required?
Person authorized by an owner to act on the owner's behalf in a permit application.
Per IBC Section 111.3, when is a Temporary Certificate of Occupancy (TCO) appropriate?
Before accepting a building permit application, what three things must a permit technician verify?
Project Applications
An applicant arrives confused about which department handles their request. The BEST customer service approach is to:
To lose validity after 180 days pass without the authorized work starting.
1.3 Permit Application Intake & Verification
A contractor presents a state license that expired three months ago for a project requiring licensed work. The permit technician should:
Flip two cards at a time to find matching terms.
Term Pairs
An application form is missing the property owner's signature. Is it acceptable for intake?
Per IBC Section 105.3, who is authorized to apply for a building permit?
To cancel a construction authorization that was issued in error or based on incorrect or incomplete information.
Legal aspects
Per IBC Section 107.1, construction documents are required to be submitted with an application for permit unless:
Plans And Documents
A contractor's license shows an 'inactive' status in the state licensing lookup. What should the technician do?
Per IBC Section 105.3.2, what is the standard period during which an unclaimed permit application becomes deemed abandoned?
Formal request asking a board to review a building official's decision, for example on a claim that the code's true intent was wrongly interpreted.
1.4 Prerequisite Approvals & Route Tracking
An applicant requests a copy of plans from a project permitted 10 years ago. Per IBC Section 104.7, what should the permit technician do?
Legal Aspects
Find five hidden terms in a grid of letters.
Term Search
A project requires zoning sign-off before a building permit can even be submitted. What is this called?
A citizen calls asking whether their neighbor's deck addition was properly permitted. Per IBC Section 104.7 and public-records principles, the permit technician should:
Written account a building official must keep of approvals, of each inspection's findings and disposition, and of fees collected and refunded.
A homeowner asks the permit technician for advice on the best contractor to hire for their renovation. The appropriate response is to:
What distinguishes 'completeness review' at intake from the plan review that follows?
A permit applicant disputes a denial and wants to challenge the building official's decision. Per IBC Section 113, what is the appropriate next step?
A building official acting for the jurisdiction in good faith and without malice is not held personally ___, civilly or criminally, for damage from official duties.
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