A caller reports an active shooter at a high school while another caller reports a stolen bicycle. Which call should the dispatcher prioritize?
Criticall Dispatcher Decision Making
Question · Easy
CritiCall Passing Score 2026: Results, Cutoffs, and Retakes
A source-bound guide to CritiCall passing scores, result notices, score portability, eligibility periods, and retake rules using current vendor and hiring-agency policies.
Blog
Call Summarization vs. Verbatim Note-Taking
Multitasking & Call Handling
Flashcard
Three calls arrive simultaneously: (1) cardiac arrest, (2) minor traffic crash with no injuries, (3) loud party complaint. What is the correct dispatch order?
Chapter 1: Introduction to the CritiCall Test
1.1 About the CritiCall Public Safety Dispatcher Test
Study guide
Cheat sheet
A caller reports a domestic violence in progress with the suspect armed with a knife. The nearest unit is 12 minutes away; a state trooper is 4 minutes away. What should the dispatcher do?
Question · Medium
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First Fact to Capture on Any 911 Call
A 911 caller is hysterical and unable to provide an address. What is the dispatcher's FIRST priority?
A caller reports smoke coming from a neighbor's house but no flames visible. Which agencies should be dispatched?
Divided-Attention Accuracy Decrement
A caller reports a suspicious vehicle parked outside their home for two hours. Three other priority calls are holding. What is the appropriate action?
1.2 How Hiring Agencies Customize CritiCall
A caller in jurisdiction A reports a crime that occurred in jurisdiction B. What should the dispatcher do?
Radio Traffic vs. Phone Call Priority
During a multi-vehicle highway crash with injuries, which units are dispatched FIRST?
A caller reports a suicidal subject with a firearm threatening themselves. What is the highest-priority dispatch consideration?
Phonetic Alphabet in Dispatch
A caller refuses to give their name but reports a felony in progress. What should the dispatcher do?
1.3 How to Use This Study Guide
During an officer-down call, what is the dispatcher's IMMEDIATE priority?
Confirming a Caller's Location
Two callers report the same incident from different addresses. What should the dispatcher do?
A caller reports a fight in progress. While on the line, a gunshot is heard. How should priority change?
Handling Multiple Ringing Lines
A unit on scene requests a wrecker, an animal-control officer, and a code-enforcement response. Which is highest priority for additional dispatch?
Question · Hard
Chapter 2: Multitasking Fundamentals & the Four Decision Rules
2.1 What CritiCall's Multitasking Modules Measure
A 911 caller whispers "someone is in my house" and goes silent. What is the dispatcher's correct action?
Call-Back After a Disconnection
A hazmat spill is reported on a highway. Which units should be dispatched?
A caller reports their child has stopped breathing. While dispatching, what should the dispatcher do?
Screen Prompts During a Live Call
During shift change, a high-priority call comes in. Who handles it?
2.2 The Four Emergency-Dispatch Decision Rules
On a city grid, Main Street runs east-west and 5th Avenue runs north-south. If an officer is at Main and 3rd and needs to reach Main and 7th, which direction should they travel?
Criticall Dispatcher Map Reading
Structured Shorthand for Call Notes
An officer at Oak Street and 1st Avenue needs to reach Oak Street and 9th Avenue. How many blocks must they travel?
A caller says they are "two blocks north of City Hall on Elm Street." City Hall is at Elm and Center. Where is the caller?
CAD Entry Timing During a Call
Two units are at the same intersection. Unit A goes 3 blocks east, then 2 blocks south. Unit B goes 2 blocks east, then 2 blocks south, then 1 block east. Where are they relative to each other?
2.3 Applying the Decision Rules to Real Scenarios
A jurisdictional boundary runs along Highway 50. A crime occurs at 1428 Mill Road, which is north of Highway 50. North of 50 is city jurisdiction; south is county. Which agency has primary jurisdiction?
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