NHA CMAA Certified Medical Administrative Assistant

Which type of healthcare delivery model focuses on coordinating patient care across multiple providers with the primary care physician at the center?

• AFee-for-service model
• BPatient-centered medical home (PCMH)
• CUrgent care clinic model
• DRetail health clinic model

What is the correct medical term for a condition affecting the heart?

• ANephropathy
• BCardiomyopathy
• CHepatitis
• DDermatitis

Which abbreviation is on The Joint Commission's (TJC) 'Do Not Use' list?

• Amg (milligrams)
• BU (for units)
• CmL (milliliters)
• Dbid (twice daily)

What prefix means 'below normal' or 'deficient'?

• AHyper-
• BHypo-
• CAnti-
• DBrady-

Which body system is primarily responsible for filtering waste products from the blood?

• ARespiratory system
• BUrinary system
• CEndocrine system
• DIntegumentary system

When communicating with a patient who has a hearing impairment, what is the BEST approach?

• AShout loudly so the patient can hear
• BFace the patient, speak clearly, and use visual aids or written communication as needed
• CSpeak as fast as possible to save time
• DAvoid making eye contact to reduce the patient's anxiety

A patient arrives at the front desk visibly upset about a long wait time. What is the MOST appropriate response?

• ATell the patient to calm down
• BIgnore the patient until they stop complaining
• CAcknowledge the patient's frustration, apologize for the wait, and provide an estimated w…
• DAsk the patient to reschedule if they cannot wait

Which form of communication is considered the MOST professional for sending protected health information (PHI) between providers?

• APersonal text message
• BSecure encrypted electronic messaging or fax with cover sheet
• CSocial media direct message
• DUnencrypted email

What is the purpose of using therapeutic communication techniques with patients?

• ATo speed up the appointment
• BTo establish trust, gather accurate information, and support the patient's emotional needs
• CTo avoid discussing difficult topics
• DTo demonstrate medical knowledge to the patient

When answering the telephone in a medical office, what information should be included in the greeting?

• AJust say 'Hello'
• BPractice name, your name, and an offer to help
• COnly the physician's name
• DThe patient's account balance

Which type of written communication is used to document a conversation between a provider and an insurance company?

• AA prescription
• BA telephone encounter or progress note
• CA patient's personal journal
• DA greeting card

What does HIPAA stand for?

• AHealth Insurance Portability and Accountability Act
• BHealth Information Privacy and Access Act
• CHealthcare Insurance Protection and Authorization Act
• DHealth Industry Patient Advocacy Association

Under HIPAA, which of the following requires patient authorization before disclosure?

• ASharing records with the patient's treating physician
• BReporting a gunshot wound to law enforcement
• CReleasing records to the patient's employer for non-treatment purposes
• DSubmitting claims to the patient's insurance company for payment

What is the 'minimum necessary' standard under HIPAA?

• AGive patients the minimum amount of care necessary
• BShare only the minimum amount of PHI needed to accomplish the intended purpose
• CHire the minimum number of employees necessary
• DKeep the minimum number of patient records required

A medical administrative assistant discovers a data breach involving patient records. What is the FIRST action to take?

• ADelete the compromised records
• BNotify the practice's privacy officer or supervisor immediately
• CInform the affected patients directly
• DPost about it on the office bulletin board