In a full-service hotel, which department is part of the rooms division rather than food and beverage?
Rooms Division
Question · Easy
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Short
During which stage of the guest cycle does the night audit primarily reconcile guest accounts?
Question · Medium
A hotel sells 180 of its 240 available rooms on a given night. What is the occupancy percentage?
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What does the room status term 'on-change' indicate?
Walking a guest occurs when a hotel:
What is the primary purpose of overbooking in front office management?
In housekeeping, a 'par level' for linens refers to:
The document a room attendant uses to know which rooms to clean and in what status is called the:
A guaranteed reservation differs from a non-guaranteed reservation primarily because the guaranteed reservation:
Question · Hard
Which engineering program schedules routine inspection and servicing of equipment to prevent breakdowns before they occur?
The 'reserve for replacement' (FF&E reserve) in a hotel budget is set aside to:
A guest folio is best described as:
Which metric measures the average rate paid per occupied room?
When a front desk agent assigns a returning VIP an upgraded room based on guest history, the hotel is practicing:
The term 'turndown service' refers to:
A property management system (PMS) interface that lets a guest charge a restaurant meal to their room demonstrates integration between the PMS and the:
Rooms revenue of $90,000 was earned on 600 rooms sold. What was the ADR?
Which front-office report would a manager use first to staff the desk for the coming day?
An 'out-of-order' room differs from an 'out-of-inventory' room mainly because the out-of-order room:
Which position typically heads the rooms division in a full-service hotel?
A 'house count' at the front office represents the:
When the front desk discovers a discrepancy between the PMS room status and the housekeeping report (a 'sleeper'), the situation usually means:
Which housekeeping practice most directly supports a hotel's sustainability goals?
The primary purpose of a room inspection by a housekeeping supervisor is to:
A hotel adds accessible features such as roll-in showers and visual alarms primarily to comply with:
RevPAR is best calculated by:
Financial And Revenue Management
A hotel has an ADR of $160 and runs 70% occupancy. What is its RevPAR?
The Uniform System of Accounts for the Lodging Industry (USALI) exists primarily to:
In a USALI departmental income statement, which line typically appears as 'gross operating profit' (GOP)?
GOPPAR measures:
The break-even point for a hotel operation is the level of sales at which:
A fixed cost in hotel operations is one that:
An operations (revenue and expense) budget for a hotel is most accurately described as:
Yield management (revenue management) seeks to:
Selling a discounted room rate only when demand is low and restricting it when demand is high is an example of:
Market segmentation in revenue management refers to grouping demand by:
A hotel's 'flow-through' (incremental profit) measures:
Which statement reports a hotel's financial position (assets, liabilities, and equity) at a point in time?
Asset management in a hotel context primarily focuses on:
A budget variance report shows rooms revenue $20,000 below budget for the month. The best first managerial action is to:
Which of the following is an undistributed operating expense under USALI?
The 'rule of thumb' that links a property's value to its income via a multiplier is the basis of which valuation approach?
Total revenue per available room (TRevPAR) improves on RevPAR by:
A management contract between an owner and a hotel operator typically provides the operator with:
If rooms available are 200 per night for a 30-day month and 4,800 room nights are sold, the monthly occupancy is:
Which pricing approach sets room rates based primarily on what guests are willing to pay for the perceived value?
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