ACT WorkKeys Workplace Observation

Observed scenario: A stock clerk scans an item, waits for the printer light to turn green, tears off one label, places it on the upper right corner, and puts the package in the blue bin. What happens immediately after the clerk scans the item?

• AWait for the printer light to turn green
• BTear off one label
• CPlace the package in the blue bin
• DCall the floor manager

Observed scenario: A cashier counts twenties first, tens second, fives third, and coins last while closing the drawer. Which money type is counted immediately after the twenties?

• AFives
• BCoins
• COnes
• DTens

Observed scenario: A worker closes a carton by folding short flaps in, folding long flaps over them, taping the center seam, and pressing the tape ends flat. What is the first step in closing the carton?

• APress the tape ends flat
• BFold the long flaps over them
• CFold the short flaps in
• DTape the center seam

Observed scenario: A trainer sanitizes a table by spraying the surface, waiting 30 seconds, wiping left to right, and putting the towel in the red laundry bag. A trainee sprays and immediately wipes. What step did the trainee miss?

• AWipe left to right
• BWait 30 seconds
• CPut the towel in the red laundry bag
• DSpray the surface

Observed scenario: In a lobby badge demo, the receptionist ignores a ringing phone, asks for photo ID, checks the appointment list, and prints a badge. Which detail is a distraction?

• AThe ringing phone
• BThe photo ID
• CThe appointment list
• DThe printed badge

Observed scenario: A packer adds a fragile sticker only when glass rattles inside a box. Boxes that do not rattle are left without the sticker. What causes the packer to add the fragile sticker?

• AThe box is heavy
• BThe box has a barcode
• CThe tape is red
• DGlass rattles inside the box

Observed scenario: A cook sets up a station with the cutting board on the left, the vegetable bin in the center, and the waste bowl on the right. Where is the waste bowl placed?

• AIn the center
• BOn the towel
• COn the right
• DOn the left

Observed scenario: Completed forms go in the green tray, incomplete forms in the yellow tray, and damaged forms in the red tray. A worker puts an incomplete form in the green tray. What should be corrected?

• AThrow the incomplete form away
• BPut the incomplete form in the yellow tray
• CPut completed forms in the yellow tray
• DPut damaged forms in the green tray

Observed scenario: A library aide scans a returned book, checks the screen for holds, puts held books on the HOLD cart, and puts other books on the reshelving cart. What should happen before choosing a cart?

• ACheck the screen for holds
• BStamp a new due date
• CCall the borrower
• DSort by book color

Observed scenario: At a print shop, the demonstrator loads glossy paper face down, selects tray 2, presses Start, and waits for the first sheet. Which tray is selected?

• ATray 1
• BTray 3
• CManual feed
• DTray 2

Observed scenario: A driver sets aside packages with smudged address labels for reprint and loads only packages with clear labels. What should happen to a package with a smudged label?

• ACover the label with tape
• BPlace it with customer returns
• CSet it aside for reprint
• DLoad it onto the truck

Observed scenario: A trainer starts a floor scrubber after checking that the fuel gauge needle is above half. Music plays nearby and a poster is visible. Which detail matters for deciding whether to start?

• AThe trainer shoe color
• BThe fuel gauge needle position
• CThe music nearby
• DThe poster color

Observed scenario: An assistant bags an instrument by placing it in a pouch, adding an indicator strip, sealing the pouch, and writing the date. A new assistant places, seals, and dates the instrument. What was skipped?

• AAdding the indicator strip
• BWriting the date
• CSealing the pouch
• DPlacing the instrument in the pouch

Observed scenario: A supervisor shows clocking in: tap the ID card, enter the four-digit PIN, wait for the green check mark, then enter the work area. What should happen after entering the PIN?

• AEnter the work area immediately
• BTap the ID card
• CCall payroll
• DWait for the green check mark

Observed scenario: A sorter puts blue folders on the top shelf, orange folders on the middle shelf, and gray folders on the bottom shelf. Where should orange folders go?

• ABottom shelf
• BReturn cart
• CMiddle shelf
• DTop shelf

Observed scenario: A lab aide rejects tubes with cracked caps, logs tubes with intact caps, and sends unlabeled tubes for identification. What causes a tube to be rejected?

• AA blue tray
• BA cracked cap
• CAn intact cap
• DA missing label

Observed scenario: A mechanic compares a tire pressure gauge reading to the door sticker and adds air only if the reading is low. A coworker walks by carrying lunch. Which detail should be ignored?

• ACoworker carrying lunch
• BPressure gauge reading
• CDoor sticker value
• DWhether the reading is low

Observed scenario: Chocolate cakes receive brown labels, vanilla cakes receive white labels, and carrot cakes receive orange labels. A vanilla cake is given a brown label. What should be corrected?

• AUse an orange label
• BDo not label the cake
• CMove the cake to the freezer
• DUse a white label

Observed scenario: A housekeeper knocks twice, says housekeeping, waits five seconds, and opens the door only if there is no response. What happens right after saying housekeeping?

• AKnock twice
• BCall the front desk
• CWait five seconds
• DOpen the door

Observed scenario: Pass stickers are signed with a black pen, hold stickers with a blue pen, and fail stickers with a red pen. Which pen is used on hold stickers?

• APencil
• BBlue pen
• CBlack pen
• DRed pen

Observed scenario: A call center trainer flags calls for review when the caller raises a billing dispute. Store-hours calls are answered and closed. What condition leads to review?

• AThe caller raises a billing dispute
• BThe caller asks for store hours
• CThe call is under two minutes
• DThe caller gives a zip code

Observed scenario: A shipping trainer records only scale weight and destination zone while a dog barks outside and lights flicker once. Which detail belongs in the shipping record?

• ADog barking outside
• BOverhead lights flickering
• CWall clock shape
• DScale weight

Observed scenario: A cafe worker rotates milk by checking the date, moving the oldest carton to the front, placing newer cartons behind it, and wiping spills. A trainee checks the date and places newer cartons behind the old carton without moving it. What was missed?

• AChecking the date
• BPlacing newer cartons behind
• CMoving the oldest carton to the front
• DWiping spills

Observed scenario: A crew leader places the first cone beside the truck, walks ten steps, places the second cone, and places the warning sign between the cones. What is placed last?

• AThe truck key
• BThe warning sign
• CThe first cone
• DThe second cone

Observed scenario: A nurse aide stocks gloves in the top drawer, gowns in the middle drawer, masks in the side bin, and wipes on the lower shelf. Where are masks stored?

• ASide bin
• BTop drawer
• CMiddle drawer
• DLower shelf

Observed scenario: A gate attendant lets trucks enter only after the driver shows a delivery number. Drivers without a number are sent to the office. What happens when a driver has no delivery number?

• AThe truck enters immediately
• BThe driver receives a badge
• CThe truck is unloaded
• DThe driver is sent to the office

Observed scenario: A ladder inspection includes checking the feet, locks, and rungs. A radio announces lunch specials during the demo. Which detail belongs to the inspection?

• ARadio volume
• BPoster on the wall
• CLadder feet
• DLunch specials

Observed scenario: Payroll envelopes go in Bin A, invoices in Bin B, and resumes in Bin C. A worker puts an invoice in Bin A. Which bin should the invoice go in?

• ATrash bin
• BBin B
• CBin A
• DBin C

Observed scenario: A technician replaces a filter by turning off the unit, unlatching the cover, removing the old filter, inserting the new one with arrows inward, and latching the cover. What is the first step?

• ATurn off the unit
• BUnlatch the cover
• CRemove the old filter
• DInsert the new filter

Observed scenario: A shirt checker places shirts with holes in the repair bin and shirts with stains in the wash bin. What should happen to a shirt with a hole?

• APlace it in the wash bin
• BFold it for packing
• CSend it to shipping
• DPlace it in the repair bin

Observed scenario: A shipping lead scans the carton, compares the screen destination to the printed label, adds a red HOLD tag if they do not match, and loads only matching cartons. A carton scans as Denver but the label says Dallas. What should the worker do?

• AChange the label by hand
• BIgnore the screen and use the printed label
• CAdd a red HOLD tag and do not load it
• DLoad it because it has a label

Observed scenario: New patients receive blue packets, returning patients receive white packets, and any patient with a balance due also receives a yellow billing slip after the packet. A returning patient has a balance due. What should the clerk give?

• AA blue packet and then a yellow slip
• BA white packet and then a yellow billing slip
• COnly a blue packet
• DOnly a yellow billing slip

Observed scenario: A production trainer rejects cracked jars immediately. If glass is not cracked, the trainer checks the lid seal and sends uneven seals to rework. A jar has no crack but has an uneven seal. What is the correct outcome?

• ASend it to rework
• BReject it immediately for cracked glass
• CApprove it because the glass is not cracked
• DSkip it until next shift

Observed scenario: Contractors wear orange badges, employees wear green badges, visitors wear purple badges, and anyone entering the lab must wear goggles. A contractor enters the lab. What should be observed?

• AGreen badge and goggles
• BOrange badge only
• CPurple badge and goggles
• DOrange badge and goggles

Observed scenario: Boxes over 40 pounds need a team-lift label. Fragile boxes need top-shelf placement. A 48-pound fragile box arrives. What should the worker do?

• AOnly place it on the top shelf
• BPut it on the floor because it is heavy
• CApply a team-lift label and place it on the top shelf
• DOnly apply a team-lift label

Observed scenario: Returns with a receipt are refunded to original payment. Returns without a receipt get store credit. Opened electronics require supervisor checking before either option. Opened headphones are returned with a receipt. What happens first?

• ARefuse the return because it is opened
• BAsk a supervisor to check the headphones
• CRefund to original payment immediately
• DIssue store credit immediately

Observed scenario: Clean tools go on the left tray, used tools on the right tray, and tools with broken handles go in the repair cup instead of either tray. A used tool has a broken handle. Where should it go?

• ARepair cup
• BRight tray
• CLeft tray
• DTrash can

Observed scenario: Orders are picked with frozen items last, chemicals in a separate tote, and substitute items marked with yellow stickers. An order includes detergent and a substituted cereal. Which action is correct?

• APut both items in one tote with no sticker
• BPick detergent last because it is chemical
• CMark the detergent with a yellow sticker
• DPut detergent in a separate tote and mark the cereal with a yellow sticker

Observed scenario: If a thermostat display is blank, replace batteries. If the display works but the room is cold, check the vent. The display works and the room is cold. What should the trainee do?

• AInspect the vending machine nearby
• BIgnore the room because the display works
• CCheck the vent
• DReplace the batteries

Observed scenario: Dents on outer boxes are recorded only if the inner product wrap is torn. A dented box has intact inner wrap. What should happen?

• AOpen a claim for torn wrap
• BAccept the package
• CRecord damage because the box is dented
• DReject the package automatically

Observed scenario: Electrical tickets go to Raul, plumbing tickets go to Nia, and urgent tickets are called in before assignment. An urgent plumbing ticket arrives. What should happen first?

• ACall it in, then assign it to Nia
• BAssign it to Nia without calling
• CCall it in, then assign it to Raul
• DHold it until Nia is free

Observed scenario: Morning samples use an M sticker, afternoon samples use an A sticker, and samples on ice also get a blue dot. An afternoon sample arrives on ice. What label combination is correct?

• AM sticker with a blue dot
• BA sticker only
• CBlue dot only
• DA sticker with a blue dot

Observed scenario: Rows face the screen for training, chairs form a circle for discussion, and any session with a remote presenter needs the camera centered. A discussion session has a remote presenter. What setup is best?

• ACircle of chairs with no camera adjustment
• BRows with the camera centered
• CCircle of chairs with the camera centered
• DRows facing the screen only

Observed scenario: Water spills under one square foot are wiped and logged at shift end. Chemical spills of any size are reported immediately. A half-square-foot chemical spill occurs. What should the worker do?

• ATreat it like a water spill
• BReport it immediately
• CWipe it and wait until shift end
• DIgnore it because it is small

Observed scenario: If invoice count matches, stamp RECEIVED. If count is short, circle the missing quantity and notify purchasing. Damaged cartons are photographed before any stamp. Count matches, but one carton is damaged. What should happen before stamping?

• APhotograph the damaged carton
• BCircle a missing quantity
• CNotify purchasing about a shortage
• DStamp RECEIVED immediately

Observed scenario: Round parts go in Tray 1, square parts go in Tray 2, and parts with burrs go to sanding before tray sorting. A square part has burrs. What should happen?

• APut it directly in Tray 2
• BPut it in Tray 1 after sanding
• CDiscard it
• DSend it to sanding before putting it in Tray 2

Observed scenario: Customer emails are answered first, vendor emails are filed, and any email with subject Safety is forwarded to the manager before other handling. A vendor email has subject Safety. What should happen first?

• AAnswer it as a customer email
• BDelete it as duplicate
• CForward it to the manager
• DFile it as a vendor email

Observed scenario: Hot drinks get sleeves, cold drinks get straws, and mobile orders receive a printed name sticker. A mobile order is an iced tea. What should be added?

• AA printed name sticker only
• BA straw and a printed name sticker
• CA sleeve and a printed name sticker
• DA straw only